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This company cannot be faulted. Quality 5âïž Service 5âïž Returns 5âïž Design 5âïž Comfort 5âïž Durability 5âïž I always wanted to create an equestrian brand- every time I think that now- I know... ãã£ãšèŠã
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This for me was a random purchase, I found the product online and I thought of trying it. I was really impressed with the quality of the the product, everything was top notch. Product, quality, c... ãã£ãšèŠã
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The clothes is very pretty. The delivery was fast. The size guide is precise but one comment I would like to make on is giving more information on the size measurements.
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I placed an order for 2 pairs of jeans jodhpurs in 2 different sizes. When the order arrived I received only one pair. Contacted customer service who were initially great and apologised and said if I... ãã£ãšèŠã
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Advanced Equestrian Clothing. Designed in Spain. Engineered by Professional Riders.
La Granja 6, 28108, Alcobendas (Madrid), ã¹ãã€ã³
4.3
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Maximilian Equestrian ããã®åç
Hello! Thank you very much for sharing your experience with other customers. We hope you'll continue to enjoy your order :)
This for me was a random purchase, I found the product online and I thought of trying it.
I was really impressed with the quality of the the product, everything was top notch. Product, quality, communication, delivery, packaging, presentation, after sale follow up
Everything was amazing
Thank you
Maximilian Equestrian ããã®åç
Hello! Thank you very much for your detailed review. We hope you'll continue to enjoy you new MXMLN :)
Maximilian Equestrian ããã®åç
Hello! Thank you for your time and leaving us a review. We hope to keep making equestrian products that you will enjoy :)
This company cannot be faulted.
Quality 5âïž
Service 5âïž
Returns 5âïž
Design 5âïž
Comfort 5âïž
Durability 5âïž
I always wanted to create an equestrian brand- every time I think that now- I know I could never compete.
There is absolutely no where to fault Maximilian.
And Iâm not a easy customer
Maximilian Equestrian ããã®åç
Hello! We're glad to hear you're happy with our products and service. We thank you for your detailed review and hope you'll keep enjoying your MXMLN for many rides :)
Maximilian Equestrian ããã®åç
Hello! We're glad to hear you had a good experience. We hope you'll enjoy your new MXMLN :)
The clothes is very pretty. The delivery was fast. The size guide is precise but one comment I would like to make on is giving more information on the size measurements.
Maximilian Equestrian ããã®åç
Hello! Thank you for sharing your experience.
We generally don't have the garment measurements available since we work with elastic fabrics - this means that the garment measurements won't necessarily coincide with body measurements. When in doubt, customers can reach out to our team for more personalized advice no problem :)
Maximilian Equestrian ããã®åç
Hello! Thank you for taking the time to share your comments, we hope you'll enjoy your MXMLN for many rides :)
Die Hose sieht zwar sehr schick aus, aber sie lÀsst sich schwer anziehen und ist ein wahrer Fingernagelkiller. Sie ist auch zu lang aber das ist ja schon die kleinste GröÃe
Maximilian Equestrian ããã®åç
Hello Barbara,
Thank you for sharing your experience. Please bear in mind that our bottoms are designed to stretch around the body to achieve the skin-tight look we show on our product pictures; this means that they may take a little effort to pull up, but doing so in stages from the bottom up should help. Once on, they should fit comfortably without pinching and move with you no problem :)
As for length, we confirm that we currently don't offer different inseam length options. Fortunately, given that our fabrics have 4-way stretch they will also adapt vertically to fit a variety of heights.
I placed an order for 2 pairs of jeans jodhpurs in 2 different sizes. When the order arrived I received only one pair. Contacted customer service who were initially great and apologised and said if I was returning the other pair, which I was as they were too small, they would refund for both items when they receive the parcel back. Well the order was placed over a month ago, theyâve had the return for over 2 weeks which theyâve just refunded and yet Iâve had no refund for the missing item. Iâve emailed multiple times and been completely ignored. Iâm going to contact my bank and report it under section 75 of the consumer act to get my money back. I wouldnât order from here again. Order 78737.
Maximilian Equestrian ããã®åç
Hello Karrie,
Please bear in mind that, as per our previous communication and the information available both on the website and on the return instructions, our team can take up to 14 business days to process and review return packages once they are received back at our premises. We have checked with our warehouse and confirm that your return package was processed within this timeline.
The refund for the item that was registered in the return was issued on the same day, as this is an automatic process. The additional refund for the missing item was sent the next day, as it had to be issued manually by our team. With this, the full owed refund was issued as agreed.
As for your emails, please bear in mind that our team recently went through a period of high volume of queries, during which our response times were longer than usual, unfortunately. This was notified to all incoming messages so that customers could be aware of the particular situation, and we confirm that your message was reviewed and replied to with these same clarifications as soon as possible.
We are sorry that your experience with us was not satisfactory, but please bear in mind that we have been transpareent in our communication and operating within our publicly stated policies at every step of the process.
I love my Maximillian breeches! Great fit and well made! Order and deliver was easy and fast. I only give 4 stars because the duty fee was far more than I expected. Iâll watch for a sale before purchasing again.
Maximilian Equestrian ããã®åç
Hello! Thank you very much for taking the time to share your experience. We are happy to see your order arrived safely and that you are enjoying your new MXMLN :)
As for duties, please bear in mind that these are imposed by the local administration in the country of destination, and thus completely outside our control, unfortunately. This information is available on our website and can be consulted at any point before or after purchase, so customers can make informed decisions.
I ordered a set that I have first seen in an Instagram ad, cream pad with cream boots, complete match. Beautiful.
The color delivered is very different. I will return the boots. Disappointing. Tried to figure a solution with the support-Team.
The color sent was taube, the color on the pictures is called light taube. The pad is high quality though. I will keep that one.
Maximilian Equestrian ããã®åç
Hello Barbara,
Thank you for sharing your experience.
Please bear in mind that, as we explained in our emails, the Herringbone Set (Beige) is only comprised of saddle pads and ear bonnets - there was no matching leg protection launched, and thus no promotional content featuring those products.
The leg protection set you ordered was the Ego (Soft Taupe), which is a different tone and optimized to match other items in the Soft Taupe family. The Aeris Saddle Pad was launched in this colour, and is the model featured in the promotional content for the Soft Taupe set - not the Herringbone. We believe this must have been the set you saw in the ad, but please bear in mind that they are completely different models and tones, and the Herringbone was not designed as a match.
Since the items you received coincide with the ones ordered, we unfortunately cannot classify this as a packing mistake and the usual returns policy applies.
Maximilian Equestrian ããã®åç
Hello! Thenk you for leaving a review for us, we hope you'll enjoy your new MXMLN :)
Excellent quality, and very speedy shipping for it being shipped half way across the world! The colour (hunter green) was quite a bit duller than shown in website photos.
Maximilian Equestrian ããã®åç
Hello! Thenk you for taking the time to leave a review for us, we hope you'll enjoy your new MXMLN :)
Maximilian Equestrian ããã®åç
Hello! Thenk you for leaving a review for us, we hope you'll enjoy your new MXMLN :)
Maximilian Equestrian ããã®åç
Hello! Thenk you for leaving a review for us, we hope you'll enjoy your new MXMLN :)
The products are very good and nice colours. Good that for leg protection you can buy whole sets of the same colour. I would recomment this shop.
To get the package home through UPS is a little challanging but once you have received your package and see the quality of the product, it is quickly forgotten.
Maximilian Equestrian ããã®åç
Hello! Thank you for the detailed comment. We are glad to hear your order arrived safely and that you are happy with the product. We hope they'll serve you well for many rides :)
The most impressive material and good fit.
Love it
Maximilian Equestrian ããã®åç
Hello! Thank you for taking the time to leave a review for us - we're super happy to hear you love our products :)
Maximilian Equestrian ããã®åç
Hola! Muchas gracias por compartir tu opinión. Esperamos que disfrutes mucho de tus nuevos MXMLN :)
Leider ist die Zustellung der Bestellung ÀuÃerst schwierigâŠ. Das PÀckchen kam nie bei mir an. Ich hÀtte das Paket in einem Shop 60 km entfernt abholen sollen. Ende vom Lied 45⬠zusÀtzliche GebÃŒhren, fÃŒr irgendwelche Einlagerungen und zusÀtzliche Versandkosten. Werde dort auf keinen Fall mehr bestellen.
Maximilian Equestrian ããã®åç
Hello Kristina,
Please bear in mind that carriers may derive shipments to a pickup point if they cannot complete the delivery at the specified address - this is part of their normal operation, so home delivery is not guaranteed. This information is always available on our website, so customers can stay informed before or after purchase.
Packages not picked up by the customer within the allotted storage period will be returned to sender, which is considered a failed delivery due to causes outside our control. To cover the additional costs of return shipping packaging and handling, a fixed failed delivery fee will be applied, as detailed on our website. Customers are always informed of the situation and given the choice between receiving the corresponding refund, or covering this fee separately and requesting a new shipment of their order.
We are sorry to hear that this has been your experience, but please bear in mind that we are only applying our publicly described policies for these cases.
I sent an email regarding the sizing over a week ago and have heard nothing. The quality is great but the sweatshirts shrink so much after one wash on cold and a hang dry they are unwearable. I ordered 2 sweatshirts and they both shrunk inches. Very disappointed to have spent this much and have two things I could only wear once.
Maximilian Equestrian ããã®åç
Hello Kat,
We are sorry to hear about your experience. Our team has been checking our communications and, unless we are mistaken, we haven't been able to find any previous messages from you, unfortunately. Could you please reach out to our team again? We will be happy to review your case and work on finding a solution, don't worry :)
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