MINI UK レビュー 169

So far, tops my list on the worst car buying ever. I convinced myself that purchasing via Mini's Approved Used programme would mean a trouble and cost free experience. So, after forking out lots of money on a 8 month old Cooper Classic and driving it home, it's been sat on my drive for nearly 2 weeks. Now I'm having to loose money taking a day off work, to get the car to my local Mini garage, and sit and wait all day for a diagnosis. While I'm sitting here, I thought I would occupy myself by writing the desrved review. Let's see what the next few hours bring. Personally, I'm not hopeful.

I did vent frustration at Mini on social media but got platitudes - our apologies and that's the way it is. What did I expect?

I have to state its my worst experience ever, as every car I have previously owned, I have been able to use, certainly in the first fortnight of having it!

My advice - stay clear.

I have to agree with the previous review, I have also experienced awful customer service both from MINI UK and the MINI dealership. Exactly the same happy to take your money but then extremely unhelpful, I will never purchase a BMW or MINI again the service just doesnt compare to the experience I have recieved from other similiar brands. BMW/ MINI need to take a serious look at the dealers and the after sales service that they offer.

Its such a shame because the car itself is fabulous.
Back to AUDI for me with my next new car.

Unfortunately I have experienced some of the worst customer service in my entire life from Mini UK. I would like to give full details of the way I was treated, but I haven’t got the patience or energy for them anymore. When they try to sell you a car they are amazingly helpful, as soon as they have it they are not.

I have been passed around from person to person, £6K taken from me without consent, constantly blaming errors on technical faults. No one takes ownership of mistakes and somehow turns it on the customer, as if it’s their fault.

I will never purchase or have any dealings with MINI or the BMW group.

I booked my car in at Mini chelmsford for a diagnosis and Livvy provided exceptional customer service and is a real asset to your team. She kept me up-dated with progress throughout and the mechanics sent a video explaining all the issues that they found.