Moneypenny レビュー 

AWFUL. We never get our messages. We are a Washington DC law firm. Once Moneypenny took over for VOICENATION we never got our messages. This is the WORST experience imaginable.
Our final suggestion: RUN

Absolute Trainwreck of a company.

Marti was very responsive and knowledgeable for all things answering service support. He listened carefully and provided appropriate options as well. Overall, he was proficient, accommodating and kind. Wonderful attributes for an excellent customer service experience.

The company Travel Leisure Company / USA Rental Co uses their product for answering service. However, TLC & USA Rental Company are the same and completely scam/fraud company. Whenever I call the answering service, they transfer me to TLC and then my number gets blocked and I have to download over 10 apps to try to get this resolved. This has been going on for over a month now and NO RESOLUTION. I have been working with MoneyPenny to advise them I need a warm transfer or some way to directly talk to this Business. Now when I call, they put me on hold for 20 mins to tell me that someone will call me back and NO ONE calls me back. TLC is using MoneyPenny to answer their calls but I can't get in contact with TLC and MoneyPenny is dealing with SCAM and Fraud Companies. I am trying to get them to investigate in this matter but nothing. Right now MoneyPenny is dealing with companies that commit fraud and scams. The rep on the phone told me that if they pay us then we don't care what they do. They are up to date in payments then they are good. WOW

thalia was great and she solve all my queries

Lulu has been someone I have worked with on several mutual clients. She is always super happy to help and gets back to me quickly. The team in general that my team has worked with has also been super helpful!

Marti has been very helpful. I don't give a 5 star because I do wish we had the ability to make changes to greetings on our own. Other than that the service has been good.

Rachel has been amazing. She setup our account exactly how we wanted it.

Our script had a lot going on, so Thalia listened to what I was asking for and had created one that I think will work.

Lauri Sheppard was knowlegeable, patient and answered all my questions.

I have just finished my onboarding meeting with Jesse Bueno. Jesse was very friendly and professional. I appreciated that he had worked for a few years as a receptionist for Moneypenny before becoming part of the onboarding team; I'm sure that experience helps him relay the types of questions the receptionists need to filter. I also appreciate that Moneypenny offers plans scaled to meet the needs of a variety of customers. We only need a small number of hours of answering service per month, so it is nice that we don't need to pay for a bunch of minutes we will never use.

Marti was excellent. He was fast, accurate, informative, and found solutions immediately. Promote that guy.

Lulu is the reason I stayed with MoneyPenney! She cares about her customers and will jump through hoops to accommodate!

Our client success manager is top-notch! She goes the extra mile to deliver expeditious call-handling changes that improve our own customers' experience. She's been so patient with us as we hone in on the best call handling for our unique business, and she's extremely responsive to our needs. Moneypenny clearly cares about customer experience and invests in amazing people to ensure clients are satisfied.

Our account rep, Amber Johnson, has been great to work with. Our requests are always taken care of in a timely manner. The cutomer service representatives are always polite and do a great job of sending us the info we need to reach back out to guest questions or concerns.

I’ve had the pleasure of working with Jessica for the past 3 years, and she has been an incredible asset in maintaining the relationship between our company and MoneyPenny. She is always responsive, kind, patient, and consistently willing to go the extra mile to help.

Jessica makes every interaction smooth and professional, and her dedication truly stands out. If you’re considering opening an account with MoneyPenny, I highly recommend asking for Jessica — you’ll be in great hands!

I had my initial onboarding call with Lauri today and was very impressed! I'm excited about all the services Moneypenny offers and all of it seems to be very customizable and affordable. Lauri was very thorough, friendly and answered all of my questions. I feel very much relieved and hopeful about our business relationship going forward. I would highly recommend!!!

Very professional, always a great experience. Really appreciate this company, they do a fantastic job.

UPDATE:Management reached out to address our concerns and has committed to improved agent training and clearer communication channels moving forward.This has been a valuable learning experience. It has helped us clarify our specific requirements for an answering service, which will allow us to manage expectations more effectively.

We used MoneyPenny from September 2025 through May of 2026. Our company does not get a ton of after hours calls but when we do have one we like to have something in place. Set up was a little rough, when we started the service they started charging us from the very first day that I contacted them leaving us quite a bit of overlap with our current service. They did not give me an option to start later at that time. I had requested that our service include an action to reach a live agent and this was not implimented at the time of set up so we started getting charged for Robo calls as well. Customer service was not apologetic or accountable for these over sites and I had to fight to get these fees removed. They were pretty good for about 3 months and then the overages started comeing in. We do not get a lot of calls and our calls in the office tend to be quite short. When I started seeing calls that were hang ups or customers that refused to leave a message that were 90 to 180 seconds I called customer service again. Again there was no apologies or promise of accountability. It seems that once you become a little comfortable with their service they start running down the clock when they can. There is no explanation for the length of the calls and no credit for these calls no promise of better service and no apologies. Additionally when I signed up I was told that I could upgrade and downgrade my account when I needed to with very little notice but when I tried to downgrade my account after upgrading during a busy month they said I was locked in for 60 days. When I decided to cancel my service they charged me for an additional month even though I had verified with the agent prior to canceling when we would be billed through to avoid overlaping service again. Their policies are inconsistant and they grab money wherever they can.

Inept at its finest
They input my home address instead of the business. Multiple attempts to change on their dashboard and it never takes. Made a 1 time payment with a different credit card and now it's the default card. I didn't agree to that and there doesn't appear to be anywhere to change it back nor to delete an old card on file. Happy to take your money and lie and to my customers however