Mortgage Bureau レビュー 

682
TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Face to face meeting with Paul made it so easy, and the follow up information from Jade was great, thank you both 👍

5つ星のうち5の評価

Me & my partner are both first time buyers & knew nothing of the mortgage process. Nyk & Georgia have guided us, kept us informed & more times than i'd liked to admit calmed us down & explained the... もっと見る

企業が回答しました

5つ星のうち5の評価

We’ve been using Mortgage Bureau for nearly a decade now and wouldn’t trust anyone else. Got so used to Daniel being mega efficient that I stupidly thought the whole house buying process would be! Not... もっと見る

企業が回答しました

5つ星のうち5の評価

We cannot recommend Mortgage Bureau enough. Everything was complete in a timely manner and complete transparency throughout. They were honest and open throughout and made a scary situation of buying o... もっと見る

企業が回答しました

企業情報

  1. 住宅ローン代理店

当該企業による記述

One of the most important and difficult decisions that you will make is which mortgage is most suitable for you. The Mortgage market is a maze, especially in the new build arena, with many lenders, repayment options and special schemes. We have over 50 professional Consultants who are here to provide you with jargon-free advice in order that you feel confident when choosing your mortgage. They will also make sure that you are fully protected with the relevant insurances when you move into your new home.


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4.8

優良

TrustScore 5段階評価の5

682件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(682)

過去12か月のレビュー数: 19

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5つ星のうち5の評価

Excellent service, very professional

This is the second time we have used Mortgage Bureau, the first buying new build five years ago and again June 2023 to remortgage after fixed rate ended. The Team, Daniel and Cainan were excellent, explaining in detail each part of the process, working with our solicitor to make the whole process painless (as much as it could be), would thoroughly recommend.

2023年6月9日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

That's a cracking review Robert, thank you so much!

5つ星のうち5の評価

Great team work

Great team work, very helpful in sorting out the mortgage application, the process was very smooth from the beginning until the completion.

2023年6月7日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you for taking the time to leave your review Naseer, greatly appreciated!

5つ星のうち5の評価

What an amazing team Mortgage Bureau…

What an amazing team Mortgage Bureau are!!
These guys have not missed a beat from start to finish.
A huge thank you to Nyk and Georgia for working so hard to find me the best deal. They’ve worked incredibly hard to help me sort my mortgage out.
I would 100% recommend this company to anyone!

Thanks so much!

2023年6月1日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you so much for your review Russell, really appreciated and I know what you've been through as I have been close to your application too!! Will pass on your kind words to Nyk & Georgia and I know that they have gone above and beyond to get you to where you are today.

Best regards
Alex

5つ星のうち5の評価

I can’t recommend Mortgage Bureau…

I can’t recommend Mortgage Bureau enough. Dean and Georgia have provided outstanding service throughout the entire process. As a first time buyer Dean was brilliant at explaining everything. Due to the nature of my job and the way in which I am paid it wasn’t as straight forward when it came to my affordability but Dean got me the best rate and more borrowing than any other broker. Georgia kept in regular contact every step of the way and every little hurdle we faced, she went above and beyond to make sure I got the final offer. I can’t thank Mortgage Bureau enough and I would definitely use them again in the future and recommend them to friends and family.

2023年5月31日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

What a lovely review Jade, thank you! Will pass your comments on to Dean & Georgia.

5つ星のうち5の評価

Helpful

Helpful, efficient, attentive and listened to our needs well.

2023年5月26日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Great review Oliver, thank you for taking the time to leave it.

5つ星のうち5の評価

Service, advice & communication *****

Friendly and professional advice & communication from Nicholas throughout our process of remortgaging our house.

2023年5月19日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you for taking the time to leave your review Richard, greatly appreciated.

5つ星のうち1の評価

An awful experience which only made the…

An awful experience which only made the stress of moving house much worse. We appreciate that Mortgage Bureau weren’t to blame that the person who was dealing with our case left part way through our house sale. However the details of our case got lost in the handover and it took daily phone calls on our part to get our case picked up again. No one called back when they said they would. The delay affected the Product that we were able to get and it delayed our Completion Date by a month. An inaccurate application was submitted so our initial mortgage offer was wrong. This again was only rectified by multiple phone calls on our part. The communication was very poor. We will not be using this company again.

2023年4月14日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you for taking the time to leave your review Mr Collins and please accept my apologies for any stress that we may have inadvertently caused. I believe that I have identified your case file and have started a full investigation, but if there is any additional detail that you would like to provide, would you please drop a line to me at alex.hyde@mortgagebureau.net

Best regards

Alex Hyde
Commercial Director

5つ星のうち5の評価

Best Mortgage Experience with Karjun!

I was referred to Karjun Tsang and can honestly say he was absolutely amazing!! He jumped through hoops to get my mortgage on a property that wasn't so easy to mortgage. He really went above and beyond to help me and made me feel like I was in really safe hands - when I am sure others would have given up! Out of the many brokers I spoke to, he also managed to find me the best deal - even during this challenging financial climate. He really knows his stuff! So if you are lucky enough to have Karjun as your broker, you are truly in safe hands. I really like his personal style, and having a broker that's available via text really does make the difference (trust me!) and feel like you're in this together. The rest of the mortgage team is also great. They're really friendly and have a great handover structure in place, so the entire mortgage process feels very smooth. I have recommended them to my family too so can safely say they are a fantastic team. I would recommend 10 stars if I could!

2023年3月30日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

What a lovely review Emma, thank you so much! Will pass your kind commenst on to Karjun and know whe will be delighted to read them.

5つ星のうち1の評価

Dreadful experience

Dreadful experience, lack of communication and respect to people's time.

The worst team you can imagine .
No one answers calls and emails .

Awful .
If there is zero stars , I would give zero .

2023年3月30日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答


Thank you for taking the time to leave a review for Mortgage Bureau, although I do note you left a very similar review on 1st April which I responded to the same day.

You will recall after I responded to your review on 1st April, you emailed me to advise your case had been referred for investigation, an email that I acknowledged more or less immediately. This investigation was subsequently concluded well within the timescales that were communicated to you, and a resolution issued on 13th April.

If your understanding is different to this perhaps I could ask you to drop me another email to alex.hyde@mortgagebureau.net and I will investigate further.

5つ星のうち5の評価

Remortgaging in these times can be very…

Remortgaging in these times can be very overwhelming. With help from Nicholas Young at The Mortgage Bureau made the whole process a lot easier. Nick was quick with email response and highly knowledgeable to help me make the right decision for me.
Thank you.

2023年4月17日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you for taking the time to leave your review Shauna, some lovely words and I'll make sure Nick is made aware of them.

5つ星のうち5の評価

Great service

Great service, answered all my questions.

2023年3月3日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you for your review, greatly appreciated.

5つ星のうち5の評価

Best Mortgage Experience with Nick

If I were to write about this super wonderful, knowledgeable mortgage advisor, I would write a treatise!
He is extremely patient, organised, perfectly steadied the ship on this journey of mine which was very complex. He was able to provide advise on all fronts. Of course the service was not free, however it felt free to me as he took away all the burden from me! Thanks Nick for managing me!

2023年3月30日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

What a lovely review Tokunbo, thank you! I will ensure that Nick is made aware of your kind comments.

5つ星のうち5の評価

As much as a headache remortgaging is

As much as a headache remortgaging is, Mortgage Bureau, and honourable mention to Nicholas Young, made the whole process a lot easier. Super knowledgeable and able to guide us through the process. Nicholas was respectful of our wants and needs as well as aware of the wider world to be able to recommend a mortgage that satisfied our requirements. Many thanks.

2023年3月15日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Great review Callum, thanks!

5つ星のうち5の評価

Excellent knowledge and experience of…

Excellent knowledge and experience of mortgages. Very thorough and gave lots of good options. Professional and kept me updated on my mortgage application. Would definitely use again and recommend.

2023年3月30日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Lovely review Trish, thank you!

5つ星のうち5の評価

Amazing Company and a big thank you to Wes Brammer!

Having decided to purchase a home and being a first time buyer, I was fortunate to be introduced to Wes Brammer, at one of the new build show homes.

Wes gave me excellent professional advice and insight of the house buying and mortgage lending procedure, and helped me the entire time as this was very stressful for me, as I suffer from severe anxiety.
Wes is a very patient, understanding and an amazing person, thank you so much for all the help!

I highly recommend The Mortgage Bureau and Wes to anyone needing assistance in this respect and would give more stars if I could!

2023年3月3日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

What a fantastic review Julian, thank you so much! Will make sure Wes is made aware of your lovely comments.

5つ星のうち5の評価

A Huge Thank You

I just wanted to take a moment to thank all of you for the amazing job you have done helping me with my mortgage. Every single one of you went above and beyond to make sure I was getting the best rates available.

I especially want to thank Dean Wilkinson who led each step of the way. He managed my frustration and never ending questions like a pro and was always there when I needed him.

From the bottom of my heart, thank you all for making this process as stress-free as possible.

2023年3月27日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you for such a great review Mario and I will ensure Dean is made aware of your lovely comments.

5つ星のうち5の評価

Would 100% recommend Wes Brammer

We have honestly found a mortgage adviser for life with Wes Brammer. As first time buyers, myself and my partner had no idea about the house buying process and getting a mortgage. Wes was so patient and informative from start to end. Every call was like chatting with a friend and he made us feel calm during a very stressful time whilst maintaining professionalism at all times. We are so thankful to have found Wes and we could not recommend a better mortgage adviser! Thank you so much, Wes. Sarah and Rob :)

2022年12月22日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

That's a lovely review Sarah, thanks. Will make sure Wes is made aware of your kind words.

5つ星のうち5の評価

Quick and informative

Was kept informed throughout the whole process. The process was done quickly and efficiently with any issues dealt with immediately!
Can’t thank Mortgage Bureau and Nick enough.

2023年3月26日
自発的なレビュー
Mortgage Bureau ロゴ

Mortgage Bureau からの回答

Thank you for the review Madi, greatly appreciated.

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