Wonderful experience. I booked this online from the US and they handled drop off and pick up at the Disneyland hotel in Paris, I didn’t need to be involved at all. The scooter seemed like new and was... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Booking process was easy and the communication was excellent. The scooter was delivered to the hotel as soon as I arrived and collected from the hotel on my day of departure which was ideal. The scoot... もっと見る
企業が回答しました
Just back from a wonderful 3 night break in Copenhagen which was made perfect by the use of a mobility scooter booked through Motion4rent. The scooter was delivered to my hotel and was waiting for me... もっと見る
企業が回答しました
Fantastic! First time Scooter user. Was concerned about walking and standing in queues for four days at Disneyland Paris but the Mobility Scooter was delivered to and picked up at my hotel. The c... もっと見る
企業が回答しました
4.3
優良
117件のレビュー
ネガティブなレビューの 87％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
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Very good communication through…
Very good communication through WhatsApp: prompt delivery and collection.
Equipment met expectations.
2026年3月18日
自発的なレビュー
Motion4rent からの回答
Dear Ms Hatim,
Thank you so much for your review! We are delighted to hear that you had a positive experience with our communication via WhatsApp, as well as the prompt delivery and collection of the equipment. We are also glad that the equipment met your expectations.
We truly appreciate your feedback and look forward to assisting you again in the future!
Best regards,
Do not use in Tenerife
Initial order process for a mobility scooter for my husband was very good.
Order was from Monday 23rd March 10am until Friday 27th March 6pm, the scooter was delivered to our hotel in Tenerife on time, but we were advised it would be collected at 3.30pm on the Friday as that is the latest pick up time.
Came to use it on day 3 and the scooter had been taken from the charging point at the hotel.
Called the company straight away and was told to ask reception to view CCTV. Only the police can view footage.
The company said they would try to locate the scooter and call us the next morning. NO PHONE CALL!!!
My husband had to call them and ask what was happening.
Driver turned up at the hotel with no replacement and gave €20as a refund for 2 days.
Will not recommend this company or use again!
2026年3月25日
自発的なレビュー
Motion4rent からの回答
Dear Mark,
We are truly sorry for the experience you had with the scooter rental, and we understand how frustrating this situation can be.
As informed by our collaborator, the scooter was delivered correctly, and you were told that the latest pick-up time would be 4:30 PM on the last day. If you needed more time, you could leave the key at reception.
On the third day, when you contacted us, you informed us that the scooter had been taken from the hotel, mentioning that it had been stolen. After consulting with the hotel to check the security cameras, unfortunately, it was not possible to access the footage. Given the inability to locate the scooter, our collaborator confirmed that it had been stolen.
Since there was little time left in the rental period, you were offered the option to replace the scooter or proceed with a refund for the unused days. As you recall, you opted for the refund, which was €20, and you accepted it without issue.
The entire process was correctly managed by our collaborator , who also received the key and closed the process properly. No direct complaints were raised at that time.
We apologize again for the inconvenience caused and appreciate your understanding. We are committed to continuously improving to provide the best possible service.
Sincerely,
I am delighted with the service
I am delighted with the service. Everything went according to plan. The mobility scooter that I ordered was perfect for my needs scooting around Amsterdam was very easy and enabled me to enjoy my time there which I otherwise would not be able to do. I must say the people of Amsterdam are very courteous and made using the scooter easy.
2026年3月13日
自発的なレビュー
Motion4rent からの回答
Dear Michelle,
Thank you so much for your wonderful review! We are thrilled to hear that the mobility scooter perfectly met your needs and helped you enjoy your time in Amsterdam. It's fantastic to know that the service went according to plan and that you had a smooth experience navigating the city.
We're also glad to hear that the people of Amsterdam made your experience even easier with their courtesy. We truly appreciate your feedback and hope to assist you again in the future!
Best regards,
Fabulous Experience
Fabulous experience from an excellent Company. I booked last minute when realising after just 1 day of walking in the Disneyland Paris park that my mobility issues were going to ruin my experience. Booked a disability scooter the evening before and the equipment was delivered to my hotel the following morning. Communication via email was excellent. I was provided with contact details in case of problems with the equipment but had no issues whatsoever. The equipment was clean and in good condition and the battery charger was small, light and easy to use. I needed to extend the rental for an additional 2 hours and this was confirmed to be no problem at all. Thanks to everyone at this Company my 4 day trip to Disneyland Paris was memorable for all the right reasons!
2026年3月11日
自発的なレビュー
Motion4rent からの回答
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that we could support you during your trip and help turn your experience at Disneyland Paris into such a positive and memorable one 😊
It’s great to know that the booking process, delivery, communication, and flexibility all met your expectations. Our goal is always to provide a smooth and reliable service, especially when it’s needed most.
We really appreciate your trust in us, and we’d be more than happy to assist you again in the future.
Wishing you many more amazing trips ahead! ✨
Perfekt Service
Perfekt Service, makes my Holiday with a broken leg to a really nice Holiday!
Thank you very much!👍🏻👍🏻👍🏻
2026年3月14日
自発的なレビュー
Motion4rent からの回答
Thank you so much for your kind words!
We’re really happy to hear that we could help make your holiday more enjoyable, especially in a difficult situation. That’s exactly what we aim for 😊
We truly appreciate your trust in us and hope to assist you again in the future.
Wishing you all the best and a speedy recovery! 💙
Tener mucho cuidado al alquilar una…
Tener mucho cuidado al alquilar una scoteer porque a mi me intentaron estafar. Este enero estuve en Puerto de la Cruz Tenerife y alquile una scoter maxi afikin c4 por un día y cuando fui a por ella me dieron una mas pequeña y mas barata diciéndome que era la que había alquilado le dije que no era esa y le enseñe las fotos y los papeles y me dicen primero que esta estropeada la que había alquilado y luego que ellos no tenían ese modelo cuando me lo habían confirmado por email, Al final cuándo no les quedaba mas remedio me dieron la diferencia. El trato no podía ser peor el encargado malos modos porque no te dejaba hablar incluso me llego a decir que conmigo no quería hablar. El número de la reserva es 1000034933
2026年1月20日
自発的なレビュー
Motion4rent からの回答
Gracias por compartir tu experiencia, y sentimos mucho lo ocurrido.
Lamentamos sinceramente la situación que describes, ya que este tipo de comportamiento no refleja en absoluto los estándares de servicio que buscamos ofrecer. Entendemos perfectamente tu frustración, especialmente cuando la reserva había sido confirmada previamente y el trato recibido no fue el adecuado.
Queremos tomar este caso muy en serio. Si nos puedes facilitar más detalles (número de reserva, fecha exacta o nombre del proveedor), revisaremos lo sucedido con el colaborador para tomar las medidas necesarias y evitar que algo así vuelva a ocurrir.
Nuestro objetivo es garantizar transparencia, profesionalidad y una buena experiencia para todos nuestros clientes, y tu feedback es muy importante para ayudarnos a mejorar.
Gracias de nuevo por informarnos.
A good value and reliable service.
A good value and reliable service.
Ordered a walker online to be delivered to our hotel in Madrid.
Really good value and it was delivered straight to our hotel.
They followed up by email to check it had arrived.
Such an easy to use service, would highly recommend 👌
2026年3月11日
自発的なレビュー
Motion4rent からの回答
Thank you very much for your kind review!
We’re delighted to hear that you found our service reliable, good value, and easy to use. It’s great to know everything went smoothly with the delivery to your hotel in Madrid and that our follow-up was helpful.
Your recommendation means a lot to us, and we truly appreciate your trust. We look forward to assisting you again in the future! 👌
Servizio utilissimo e puntuale
Servizio utilissimo e puntuale. Il dispositivo era in ottime condizioni e conforme alla richiesta. Il problema è stato il suo utilizzo a Praga a causa della pavimentazione stradale molto sconnessa che non conoscevo. Mio marito ha fatto molta fatica nell'accompagnarmi. Dovreste evidenziare il problema nel momento della richiesta ed eventualmente offrire un dispositivo diverso.
2026年3月6日
自発的なレビュー
Motion4rent からの回答
Grazie mille per il tuo feedback e per aver condiviso la tua esperienza.
Siamo molto felici di sapere che il servizio sia stato puntuale e che il dispositivo fosse in ottime condizioni e conforme alle aspettative.
Ci dispiace però per le difficoltà incontrate durante l’utilizzo a Praga. Hai assolutamente ragione: la pavimentazione può influire molto sull’esperienza e prenderemo in considerazione il tuo suggerimento per informare meglio i clienti e proporre, quando possibile, soluzioni più adatte al contesto.
Grazie ancora per il tuo contributo, è davvero prezioso per migliorare il nostro servizio. Speriamo di poterti assistere nuovamente in futuro!
I had a challenging time finding an aid…
I had a challenging time finding an aid for my mother. Motion 4 rent, went out of there way to help and find a solution! I couldn’t be more grateful and thankful for all the help! First time using them and would recommend 10/10
2026年3月7日
自発的なレビュー
Motion4rent からの回答
Thank you so much for your kind words!
We truly understand how important it is to find the right solution, especially when it comes to supporting a loved one. We’re really glad we could help you and your mother, and that everything worked out well.
Your recommendation means a lot to us, and we’re very grateful for your trust. We look forward to assisting you again in the future! 💙
The service was absolutely excellent
The service was absolutely excellent. I can't thank you enough. It enabled my mum to be able to enjoy your holiday a little bit easier.
Thank you so much for everything. We will definitely be using you again and I will be recommending you to anybody that needs a service like this.
2026年3月2日
自発的なレビュー
Motion4rent からの回答
Thank you so much for your kind words!
We’re truly happy to hear that our service helped your mum enjoy her holiday more comfortably—that means a lot to us. Making travel easier and more enjoyable for our customers is exactly what we strive for.
We really appreciate your recommendation and look forward to assisting you again in the future. Thank you once again! 💙
Excellent service from the provider
Excellent service from the provider
Scooter was at the hotel when i arrived
Seamless service
2026年2月26日
自発的なレビュー
Motion4rent からの回答
Thank you very much for your kind words!
We’re delighted to hear that everything was ready for you upon arrival and that the whole process was seamless. Providing reliable and smooth service is exactly what we aim for.
We hope to assist you again in the future!
Excellent service through out the whole…
Excellent service through out the whole experience. thank you will definitely use again
2026年2月25日
自発的なレビュー
Motion4rent からの回答
Thank you so much for your kind words! We’re delighted to hear you had an excellent experience from start to finish. It will be a pleasure to assist you again in the future 😊
Scooter hire
Communication was great from start to finish.The scooter was delivered on time and was in good condition. Used throughout our stay without issue.
2026年2月4日
自発的なレビュー
Motion4rent からの回答
Thank you very much for your kind review ⭐⭐⭐⭐⭐
We’re delighted to hear that the communication was smooth from start to finish and that the scooter was delivered on time and in good condition. It’s great to know it worked perfectly throughout your stay.
We truly appreciate your trust and hope to assist you again on your next trip!
Best regards,
The Motion4Rent Team
Una experiencia totalmente satisfactoria y muy recomendable
Una experiencia totalmente satisfactoria, me entregaron la silla en un hotel en Roma cargada totalmente lista para usar, perfecta contacto siempre muy bueno ha sido la experiencia satisfactoria le doy un 5 estrellas
2026年2月3日
自発的なレビュー
Motion4rent からの回答
Claro 🙂 Aquí tienes una respuesta profesional y cercana para la reseña:
¡Muchísimas gracias por tu valoración y por tus palabras! ⭐⭐⭐⭐⭐
Nos alegra enormemente saber que tu experiencia fue totalmente satisfactoria y que la entrega en el hotel en Roma fue cómoda y todo estuvo listo para usar desde el primer momento.
Trabajamos cada día para ofrecer un servicio puntual, equipos en perfecto estado y una comunicación clara y cercana, así que comentarios como el tuyo nos motivan muchísimo.
Esperamos poder ayudarte de nuevo en tu próximo viaje 😊
Un cordial saludo,
El equipo de Motion4Rent
Absolutely Excellent!
Our experience using this company was EXCELLENT! our scooter was available straight away at the hotel and was very very comfortable and as described.
We did have a slight issue with the screen which we made the company aware (this was after hours) our email was answered almost immediately and a new scooter was delivered with no issues within an hour. This was exceptional service and shows just how important customer service is to this company! We will definitely be using again and would highly recommend! Thankyou for a fantastic experience!
2026年1月22日
自発的なレビュー
Motion4rent からの回答
Thank you so much for your wonderful review!
We’re truly delighted to hear that your experience with us was excellent and that the scooter met your expectations in terms of comfort and quality.
We especially appreciate you highlighting how the situation with the screen was handled. Providing quick solutions — even outside office hours — is very important to us, and we’re glad we could deliver a replacement scooter promptly and ensure your peace of mind.
Your kind words about our customer service mean a lot to our entire team and motivate us to keep offering the best possible service to our clients.
We truly look forward to welcoming you again in the future, and thank you for recommending us so highly!
Delivery and pick at my hotel
Delivery and pick at my hotel. Very good. And the equipment was like new.
2026年1月24日
自発的なレビュー
Motion4rent からの回答
Thank you very much for your feedback!
We’re happy to hear that the hotel delivery and pick-up service worked perfectly for you and that the equipment met your expectations. Keeping our scooters in excellent, like-new condition is very important to us.
We hope to welcome you again soon!
Excellent service!
Excellent service. Waiting at hotel upon our arrival in Istanbul, and picked up as we departed. Made our trip to Istanbul easy!.
2026年1月3日
自発的なレビュー
Motion4rent からの回答
Thank you very much for your kind review!
We’re delighted to hear that our hotel delivery and pick-up service in Istanbul made your trip easier and more enjoyable. Providing a smooth and stress-free experience for our customers is always our priority.
We hope to welcome you again very soon!
Mobility scooter rented was never delivered
The mobility scooter I reserved in Cartagena, Colombia through Motion4 Rent was never delivered. The local vendor wanted me to accept a wheelchair instead. This was an attempt at "bait and switch". Highly unprofessional. Be careful if renting through this company.
2025年12月26日
自発的なレビュー
Motion4rent からの回答
We are sorry to hear about your dissatisfaction with this experience. However, we would like to clarify that the mobility scooter reserved was not available due to an unforeseen last-minute issue reported by the local provider. In such cases, and in line with our service protocol, an alternative solution was offered immediately in order to avoid leaving the customer without mobility support.
The alternative equipment proposed was intended as a temporary solution, not as a replacement imposed on the customer, and was offered in good faith to assist during the stay. We regret that this option did not meet your expectations.
At Motion4Rent, we work exclusively with professional local partners and take customer feedback very seriously. Situations like this are exceptional and not representative of the service standards we strive to maintain across all destinations.
We remain available to review the case in detail and encourage you to contact our support team directly so we can address the matter properly.
Excellent very easy to book
Excellent very easy to book. Scooter left with hotel reception and picked up from reception so no need to be there in person
2026年1月9日
自発的なレビュー
Motion4rent からの回答
Thank you very much for your kind review!
We’re glad to hear that the booking process was easy and smooth, and that the hotel reception delivery and pick-up made everything more convenient for you without the need to be present in person.
We truly appreciate your feedback and hope to assist you again in the future!
I was able to communicate by WhatsApp…
I was able to communicate by WhatsApp with the provider who was very helpful. Excellent friendly service.
2026年1月9日
自発的なレビュー
Motion4rent からの回答
Thank you very much for your feedback!
We’re happy to hear that communicating via WhatsApp made everything easier and that our local provider was helpful and friendly. Clear and fast communication is very important to us.
We truly appreciate your kind words and hope to assist you again in the future!
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