Wonderful experience. I booked this online from the US and they handled drop off and pick up at the Disneyland hotel in Paris, I didn’t need to be involved at all. The scooter seemed like new and was... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Booking process was easy and the communication was excellent. The scooter was delivered to the hotel as soon as I arrived and collected from the hotel on my day of departure which was ideal. The scoot... もっと見る
企業が回答しました
Just back from a wonderful 3 night break in Copenhagen which was made perfect by the use of a mobility scooter booked through Motion4rent. The scooter was delivered to my hotel and was waiting for me... もっと見る
企業が回答しました
Fantastic! First time Scooter user. Was concerned about walking and standing in queues for four days at Disneyland Paris but the Mobility Scooter was delivered to and picked up at my hotel. The c... もっと見る
企業が回答しました
4.3
優良
117件のレビュー
ネガティブなレビューの 87％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic service
Broke my foot 2 days before travelling to our holiday in Seville. I was very happy with the service from Motion4rent. Mobility scooter was dropped to my hotel and picked up again 4 days later. Pamela was the person we dealt with and she was fantastic...so friendly and accommodating. I highly recommend this company.
2025年7月29日
自発的なレビュー
Motion4rent からの回答
Dear Valerie,
Thank you so much for your kind words and for sharing your experience!
We're really sorry to hear about your injury right before your holiday, but we're glad we could help make your stay in Seville more comfortable. We'll be sure to pass your lovely feedback on to Pamela — she’ll be so happy to hear it!
It was a pleasure assisting you, and we truly appreciate your recommendation. We hope to support you again on your future travels!
Warm regards,
The Motion4rent Team
Salvaged Athens!
My Mom feel in Florence and fractured her pelvis during a 10 night cruise. I contacted Motion4Rent and the process was so easy to have a wheelchair delivered to our hotel in Athens following our cruise. It allowed my Mom to still enjoy many of the sights. I will see say Athens is not the .ost accessible city, but it is very old and I am confident over time that may be corrected as best it can.
2025年8月1日
自発的なレビュー
Motion4rent からの回答
Dear Paula,
Thank you so much for sharing your experience!
We’re truly sorry to hear about your mom’s injury during the cruise, but we’re very glad we could help make her time in Athens a bit easier and more enjoyable. It means a lot to us to know that the wheelchair delivery process was smooth and helped her continue discovering the city.
You're absolutely right — Athens is a beautiful and historic place, though not always the easiest in terms of accessibility. We share your hope that improvements continue over time.
Wishing your mom a speedy recovery, and thank you again for choosing Motion4rent!
Warm regards,
The Motion4rent Team
Grata experiencia
Para nosotros fué una experiencia muy positiva. Llegamos al hotel de Blanes y allí estaba la scooter esperando. Mucho antes del horario contratado. La comunicación con la empresa fué excelente, nos fueron dando toda la información que pedíamos por WhatsApp y e-mail. Nosotros podemos asegurar que en esa zona funciona de maravilla La scooter si no era nueva poco le faltaba. Un 10
2025年7月26日
自発的なレビュー
Motion4rent からの回答
Estimado/a Assum,
¡Muchísimas gracias por compartir su experiencia con nosotros!
Nos alegra saber que todo fue positivo desde el primer momento y que la scooter estuviera lista incluso antes del horario previsto. Nuestro equipo trabaja para ofrecer un servicio puntual, claro y cómodo, así que nos alegra mucho saber que la comunicación por WhatsApp y e-mail fue útil para ustedes.
Gracias también por su comentario sobre el estado del equipo —nos esforzamos por mantener todo en excelentes condiciones— y por su confianza en Motion4rent.
¡Un 10 también para ustedes por elegirnos!
Un cordial saludo,
El equipo de Motion4rent
Ive used M4R about 5/6 times and they…
Ive used M4R about 5/6 times and they are so helpful and nothing is a bother for them. I will continue to use them. Ive been to Gran Canaria x 2, Fuerteventura and just booked for a trip to Morocco.
2025年3月31日
自発的なレビュー
Motion4rent からの回答
Dear Leianne,
Thank you so much for your continued trust in Motion4rent — it truly means the world to us!
We're thrilled to have supported you on your trips to Gran Canaria, Fuerteventura, and now Morocco. Our team is always here to help, and it’s great to know you've felt supported every time.
Looking forward to being part of many more journeys with you!
Warm regards,
The Motion4rent Team
Great service
Wheelchair delivered to and collected from hotel. Very easy to deal with and having the chair made a huge difference.
2025年7月21日
自発的なレビュー
Motion4rent からの回答
Dear Lain,
Thank you for your kind words!
We’re so glad the wheelchair service was smooth and helpful during your stay. It’s wonderful to know it made a real difference for you.
We hope to assist you again on your next trip!
Best regards,
The Motion4rent Team
Excellent service, highly recommend
I have just returned from Disneyland Paris. Upon arriving at my hotel my mobility scooter was waiting for me. I charged it every night so I would have enough charge for the next day. The scooter itself is light easy to manoeuvre and the seat is comfortable. It was easy to book online, prices were good and prompt replies on Whatsapp. I would have liked the horn to be louder and easier to press, the lights could have been brighter
2025年7月16日
自発的なレビュー
Motion4rent からの回答
Dear Kaur,
Thank you so much for your detailed and thoughtful review!
We’re thrilled to hear that everything went smoothly with your scooter rental in Disneyland Paris, and that it made your visit more comfortable and enjoyable. It’s great to know the booking process, communication, and scooter performance met your expectations.
We also truly appreciate your feedback regarding the horn and lights — your comments help us continue improving both the equipment and the service we provide.
We hope to assist you again on your next adventure!
Warm regards,
The Motion4rent Team
Scam !!!!
Scam !!!!
They promised me it on the same day, never happened, nobody answer the phone just slow WhatsApp answers
They promised me to have it delivered on the following morning at 10:30
Never happened and now after chasing them they said they can delivery
I waited for 2 days and nothing
2025年7月20日
自発的なレビュー
Motion4rent からの回答
Dear Thomaz,
We’re very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused.
This is not the level of service we aim to provide, and we take your feedback very seriously. We understand how important timely delivery is, especially for mobility needs, and clearly in this case, we did not meet expectations.
We are currently reviewing what happened with your booking to understand where the process failed. In the meantime, please contact us directly at [your support email or phone] so we can resolve this issue as fairly and quickly as possible.
Thank you for bringing this to our attention — we are committed to doing better.
Kind regards,
The Motion4rent Team
This is in regard with Ben Butterfields…
This is in regard with Ben Butterfields that operate under your company, HE IS BASED AT MALAGA. You say he is being investigated (via email) BUT I don't want any other person falling for this really bad experience like us. You say in this review that we were without scooters for 8 days. THIS IS INCORRECT. It was 11 days that we were without workable scooters and he scammed us, took away the old scooters (which were faulty) and told us we would have 2 new scooters as replacments. He collected the very old unworkable scooters and drove away, after promising us 2 new scooters. HE LIED TO US. This is not a case of revenge, I don't want anyonelse to be scammed by this man. BEN BUTTERIELDS, based at Malagar. He would only converse with us on WHATSAPP. (that was so he could delete our photos and complaints thereby removing all our evidence). He promised us 2 new scooters, but collected the unworkable scooters without leaving us the 2 new scooters as was his message/promise to us ad we believed him. He needs to be REMOVED from Motion4Rent. This company has given us great service up till now, but we were unlucky to get Ben. He has NOT returned the 7 days hire cost plus our deposits. HE LIED TO US, SCAMMED US AND ROBBED US. He should not be in business, and certainly not trading by using the Motion4rent company. Motion4rent has asked me to delete my complaint from their website. This I will do, once they have REMOVED this crook from their good company name, as we found Ben which operates under their website. No-one should be dealing with customers in the way he scammed us and kept our money. Once I am informed that he has been removed from the website under MOTION4RENT then I will delete my bad review. Once again, I am not complaining about Motion4rent, I am telling the truth so Ben can't do what he did to us, to anyone else.
My scooter was so old, it kept cutting out on inclines and started bleeping and stopped. Also the foot pannel was hanging off the side. Plus after releasing the lever, it took about 6 seconds to stop. I couldn't use it because I was afraid I would bumpt into a person. I have been using a mobile scooter for many, many years so I know how they should operate. My Daughter was given a scooter and on the first day of use, we noticed that the tread on one tyre had been worn out and that is why on the first day of using, the tyre exploded.
DO NOT USE BEN'S SERVICE AND BE WARNED HE LIED. ROBBED AND SCAMMED US. The dates were from 16th June to 30th June at Marbella, Spain and not just the one date that Motion4Rent have stated. Again 14 days hire and 11 days without replacement scooters. We only had the scooters for 3 days, then we both without mobility scooters for 11 days. My daughter's tyre was so worn out it blew causing a noise like an explosion. Police were there and came to our aid. They said both scooters should NOT have been hired out, no good they said, and told us to send them back, which we tried. Ben accused Bev of driving over a piece of glass or a large rock. NOT True. We were using our scooters on the promanade of Marbella. We sent Ben photos of both faults but he delted them because it was evidence. We took photos on our phonesand sent it to him. To be fair, Motion4rent is going to reimburse us for 7 days as Bev ordered it through their company. Ben Butterfields has not returned our hire cost for the 2nd week as we paid him cash (Euros). Therefore I have to battle with Ben to get our money returned. THIS IS NO WAY A BAD REVIEW FOR MOTION4RENT. THIS REVIEW IS ABOUT THE TERRIBLE SERVICE THAT BEN BUTTERFIELDS PROVIDED US AND SCAMMED US, LIED TO US, AND DELETED ALL THE EVIDENCE AND PHOTOS WE SENT VIA WHATSAPP, PLUS HE ROBBED US BY INFORMING US WE WERE TO HAVE 2 REPLACEMENT SCOOTERS WHICH HE DIDN'T PROVIDE.
From Mrs A Barton-Secker and Ms Bev Chamberlin
living in the UK
2025年6月16日
自発的なレビュー
Motion4rent からの回答
Dear Mrs. Barton-Secker and Ms. Chamberlin,
Thank you again for sharing your experience. We want to clarify that your review does not reflect the service of Motion4rent as a company, but rather the conduct of a local collaborator, Ben Butterfields, who has already been placed under internal supervision and review.
We take this matter personally, and although one of the bookings was made directly with Ben and not through our platform, we are still assuming more responsibility than we are technically required to — because we genuinely care about our customers' well-being and trust.
We have already processed the refund of the security deposits and we are also in the process of reimbursing additional amounts as a gesture of goodwill and respect for your situation.
We truly regret what happened and are working to ensure that no other customer goes through a similar experience. Thank you again for your patience and for giving us the opportunity to make things right.
Warm regards,
The Motion4rent Team
Scam artists
If I could give 0 stars I would.
They let me fill in all the forms and took my money. Then on the day of delivery they said that they didn’t operate in the uk and they would be taking 15% of my money for administration purposes.
They’d had all the details for a week. This is not ok.
2025年7月7日
自発的なレビュー
Motion4rent からの回答
Dear Nikki Stenson,
Thank you for your review.
We’re sorry to hear about your experience and would like to offer some clarification regarding your booking.
When a reservation is made through our platform, the system processes it based on the location and dates selected by the user. In your case, the search was initiated in one country, but the delivery address entered was in another — the UK.
Unfortunately, since the booking was confirmed with this conflicting information, the system treated it as a valid reservation under our non-refundable policy, which is clearly displayed before payment is completed. However, as a gesture of goodwill, we offered a partial refund, retaining only 15% to cover administrative and payment processing costs.
While we truly regret the inconvenience, we would like to clarify that this situation did not result from a system failure or incorrect handling by our team, but rather from the combination of search and delivery data input during booking.
We appreciate your understanding and remain at your disposal for any further clarification.
Kind regards,
Customer Support Team
Motion4rent
Easy to deal with..Exceptional service
Easy to deal with..Exceptional service, highly recommended.
2025年6月19日
自発的なレビュー
Motion4rent からの回答
Dear Colm,
Thank you so much for your kind words! We're delighted to hear that you found our service easy to deal with and exceptional. Your recommendation truly means a lot to us.
We look forward to assisting you again in the future!
Warm regards,
The Motion4Rent Team
Everything was perfect
Everything was perfect! The wheelchair for my son’s wedding was delivered on time on the day before my son’s wedding (just in case!), and picked up the day after.
Diana and Miguel were very friendly and efficient. I will definitely be using their services as health deteriorates! Ten star service! 🙏🏻🙌🏼
2025年6月21日
自発的なレビュー
Motion4rent からの回答
Thank you so much for your kind words and for trusting Motion4Rent during such an important occasion. We’re truly happy to hear that everything went perfectly for your son’s wedding and that the wheelchair arrived right on time.
Diana and Miguel will be delighted to hear your lovely feedback — they always strive to offer the best service possible, and we’re glad it made a difference.
Your "ten star service" comment put a big smile on our faces! 😊
We’ll be here for you anytime you need us again.
Wishing you and your family all the very best,
The Motion4Rent Team
Great service that takes away the hassle
Easy booking the electric wheelchair. Great service from the company and the local agent in Florence. Highly recommended to avoid taking your own electric wheelchair on the plane. We just used a lightweight transit chair for the flight and power chair was delivered to the hotel
2025年6月27日
自発的なレビュー
Motion4rent からの回答
Dear Richard,
Thank you so much for taking the time to share your experience! We're thrilled to hear that the booking process was easy and that both our company and our local agent in Florence provided excellent service.
We're especially glad our power chair delivery helped make your trip smoother and more comfortable. Your recommendation truly means a lot to us.
We hope to assist you again on your next travels!
Warm regards,
Eficiencia
Puntualidad, eficiencia, servicio y flexibilidad a las necesidades. Muy buena comunicación con la empresa. Alquilamos una silla scooter en Florencia, fue difícil moverse no sólo por los edificios antiguos sin rampa, sino por la multitud de turistas que impiden circular. Pero sin esa silla hubiera sido imposible. Sólo agradecimientos para la atención recibida en Florencia. Muchas gracias.
2025年6月8日
自発的なレビュー
Motion4rent からの回答
¡Muchísimas gracias por tus palabras!
Nos alegra saber que la experiencia con nuestro servicio en Florencia fue positiva, a pesar de las dificultades que plantea la ciudad. Sabemos que moverse entre edificios históricos y grandes multitudes puede ser un reto, y por eso nos llena de satisfacción saber que la scooter marcó una diferencia real en tu viaje.
Agradecemos de corazón tu valoración sobre nuestra puntualidad, eficiencia, flexibilidad y comunicación. Transmitiremos tu agradecimiento al equipo local de Florencia, que estará encantado de saber que su atención fue tan apreciada.
¡Gracias por confiar en nosotros y hasta la próxima aventura!
Motion4rent.com all disability needs
Motion4rent.com are an excellent company. What they say they do to the most exceptional detail.
2025年6月19日
自発的なレビュー
Motion4rent からの回答
Thank you so much for your kind words!
We’re truly happy to hear that you had such a positive experience with Motion4rent. We always aim to deliver what we promise — down to the smallest detail — so it’s incredibly rewarding to know that this was your experience.
We really appreciate your trust and hope to assist you again on your next trip!
Warm regards,
The Motion4rent Team
Great friendly company
Glad I found this company for my holiday in La Zenia. They were very helpful and gave a great service. Dropped of my buggy off and collected from my apartment. Buggy wasn't top of the range or anything, but it was very adequate for my needs and served me well for my 10 day holiday. I wouldn't hesitate to use this company again
2025年6月8日
自発的なレビュー
Motion4rent からの回答
Thank you so much for your kind words!
We're really glad you found us and that the buggy met your needs during your stay in La Zenia. It's great to hear that our team was helpful and the delivery and collection went smoothly.
We’d be happy to assist you again anytime — don’t hesitate to reach out for your next holiday! 😊
Warm wishes,
The Motion4rent Team
Precisi e puntuali e disponibili da…
Precisi e puntuali e disponibili da consigliare
2025年6月10日
自発的なレビュー
Motion4rent からの回答
Gentile cliente,
La ringraziamo di cuore per le sue parole!
Siamo felici di sapere che ha apprezzato la puntualità, la precisione e la disponibilità del nostro servizio.
Soddisfare i nostri clienti è la nostra priorità, e il suo feedback ci motiva a fare sempre meglio.
Speriamo di poterLa assistere nuovamente in futuro!
Un caro saluto,
Saben rectificar y no dudan en pedir disculpas ante un mala gestión.
El día 23 de mayo tenía una reserva para una silla de ruedas con unas medidas específicas para que en mi ascensor entrara bien.
A las 14:23 me llaman para decirme que hasta al menos una semana no me la pueden suministrar, por lo que anulo la reserva con Alaitz de Masmovilizado2 y me busco otra silla a través de otra empresa en la que esa misma tarde a las 16:30 me la hicieron llegar al domicilio.
Mi posterior sorpresa fue la que del cargo de 61,25€ que hicieron en mi tarjeta de crédito se negaron a rembolsarla.
Jamás utilizaré este tipo de servicio que lo único que hace es de aprovechar las situaciones de vulnerabilidad.
Hoy, a día 23 de junio he recibido una muy atenta disculpa de Natalia Cherniavska, directora ejecutiva de Motion4rent y se ha zanjado mi incidencia, por lo que me ha servido en mi opinión como algo de admirar y que la mayoría de las ocasiones hay que dar una segunda oprtunidad o incluso una tercera.
Por mi parte les doy un enorme aplauso porque veo que esta empresa está muy implicada con las necesidades de sus clientes.
2025年5月23日
自発的なレビュー
Motion4rent からの回答
Muchas gracias por tomarse el tiempo de compartir su experiencia de forma tan honesta y constructiva.
Lamentamos profundamente los inconvenientes sufridos con su reserva y comprendemos perfectamente la frustración que ello le generó en un momento tan delicado. Como bien menciona, lo más importante para nosotros es saber reconocer nuestros errores, aprender de ellos y actuar con responsabilidad. Nos alegra que la comunicación posterior con usted haya permitido resolver la incidencia y, sobre todo, recuperar su confianza.
Agradecemos sinceramente sus palabras hacia nuestro equipo, en especial hacia Natalia, y valoramos enormemente su generosidad al brindarnos una segunda oportunidad. Seguiremos trabajando cada día para mejorar, escuchando a nuestros clientes y ofreciendo un servicio cada vez más humano, cercano y eficaz.
Reciba un cordial saludo de parte de todo el equipo de Motion4rent.
The service was perfect
The service was perfect, both from this company and from the company that rents, delivers and collects the scooter. I recommend explaining your situation in detail so that they can carry out the rental with maximum success, they help a lot so that customers get the most out of it.
2025年5月31日
自発的なレビュー
Motion4rent からの回答
Thank you so much for your kind words!
We’re truly happy to hear that everything went perfectly — both with our team and with the local rental partner.
Your recommendation to explain the situation in detail is spot on — it really helps us tailor the service to each customer’s needs.
Thank you for trusting Motion4rent. We look forward to assisting you again in the future!
Warm regards,
The Motion4rent Team
The equipment is first class ,the…
The equipment is first class ,the service is first class they made our holiday so much better thanks
2025年5月1日
自発的なレビュー
Motion4rent からの回答
Thank you so much for your wonderful feedback! We're thrilled to hear that both our equipment and service contributed to making your holiday even better. It's our pleasure to provide top-quality service, and we hope to assist you again in the future. Thanks for choosing Motion4rent! 😊
Just a great business!
The vehicle was delivered in time and easier to use than expected. Prices are reasonable in my opinion. Also, maybe a good opportunity to check out the different options (some are more comfortable while others are car-transportable)
2025年5月12日
自発的なレビュー
Motion4rent からの回答
Thank you for your kind words! We're so glad to hear that the delivery went smoothly and that you found the vehicle easy to use. We also appreciate your feedback on the pricing and the variety of options available. It's great to know that you had a positive experience exploring our different mobility solutions. We look forward to assisting you again in the future! 😊
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。