Being welcomed as we entered the site. We looked around at the huge selection of cars and felt extremely comfortable and relaxed (no pushy salespeople hovering and following us around). Once we had s... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Experience of buying the car from Motor point was smooth and professional. Marcin dealt with us brilliantly and kept us informed of everything and everything we had to do. Great service. Thank you... もっと見る
企業が回答しました
From start to finish Niall was amazing. He was patient, understanding and not pushy in any way which is just what I needed after having been in an accident and having my car written off. He got me the... もっと見る
企業が回答しました
I collected my new mini from Derby, but it was transferred from Castleford. Kareem at Castleford (even though never seen him face-to-face) as been brilliant all tje way through the process. He has b... もっと見る
企業が回答しました
企業情報
当該企業による記述
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
当該企業による記述
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
連絡先
Whistler Drive, Glasshoughton, WF10 5HX, Castleford, West Yorkshire, 英国
- 01977 712881
Over 1000 new cars every week
4.6
優良
849件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Abs was great
Abs was great. Very professional and friendly, not pushy at all. Very happy with our new car - thank you
2026年7月26日
自発的なレビュー
Motorpoint - Castleford からの回答
Hi Leah,
Thank you for taking the time to leave us your feedback! I'm thrilled to hear that you had such a positive experience with Abs and have already shared your feedback with him!
Thank you again for your support, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Motorpoint - Castleford からの回答
Good Afternoon,
Thank you for taking the time to leave us your feedback. I'm delighted to hear that our wonderful team were able to look after you so well and will be sure to pass your comments on to everyone involved.
Thank you again for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Simple
Simple, straightforward, no hassle very satisfactory. That’s why I come back next time . The price is always good and staff are helpful but not pushy. Top marks to the castleford team.
2026年7月17日
Motorpoint - Castleford からの回答
Hi Sue,
Thank you for taking the time to leave us your feedback. I'm delighted to hear that you had a positive experience with our lovely team!
Thank you again for your purchase, we hope to see you back in store again soon!
Kind Regards ,
Kayley Ainsworth
Customer Service Manager
Made the process easy from start to…
Made the process easy from start to finish, not pushy at all came in on a family recommendation and would not hesitate to do the same.
2026年7月21日
Motorpoint - Castleford からの回答
Hi Paul,
Thank you for taking the time to leave us your feedback. I'm delighted to hear that you had a positive experience in store and would be happy to share your comments with everyone involved.
Thank you again for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Motorpoint - Castleford からの回答
Hi Brian,
Thank you for taking the time to leave us 5* review! I'm glad to hear that our lovely team were able to look after you so well.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Excellent service for start to finish …
Excellent service for start to finish as normal thank you so much
2026年7月20日
Motorpoint - Castleford からの回答
Hi Colin,
Thank you for taking the time to leave us your feedback. I'm glad to hear that you received such excellent service and would be happy to share your comments with our fantastic team.
Thank you again for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Excellent service
Kareem at Castleford made my car buying experience so much easier, he was so helpful all the way through and delivered excellent service
2026年7月19日
Motorpoint - Castleford からの回答
Hi Gail,
Thank you for taking the time to leave us such fantastic feedback! I'm thrilled to hear that Kareem was able to make your car buying experience easy and cant wait to share your comments with him!
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Really good to deal with no pressure…
Really good to deal with no pressure while still been helpful Lacie was amazing & assisted us very well thank you would recommend to anybody
2026年7月13日
Motorpoint - Castleford からの回答
Good Afternoon,
Thank you for taking the time to leave us such lovely feedback!
I'm delighted to hear that you enjoyed your experience with our sales trainee, Lacie, and will be sure to pass your kind words on to her.
Thank you again for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great price and service
2026年7月14日
自発的なレビュー
Motorpoint - Castleford からの回答
Hi Stephen,
Thank you for taking the time to leave us such lovely feedback. I'm delighted to hear that you enjoyed your recent experience with us and will be sure to pass your comments on to everyone involved.
We hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great service and no pressure sales
Great service and no pressure sales , so can browse to see what suits you .
Recommend
2026年7月9日
Motorpoint - Castleford からの回答
Hi Sally,
Thank you for taking the time to leave us your feedback. I'm thrilled to hear that you you enjoyed your recent experience with us and will be sure to pass your comments onto our lovely team.
Thank you again for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
won't be buying from this company…
won't be buying from this company again.
After purchasing a car from Motorpoint, we later discovered it had been fitted with a track-only exhaust, which is not intended for use on UK roads. The exhaust is clearly stamped "Track Only", so it's difficult to understand how this was missed if the vehicle had been properly inspected before sale.
Motorpoint maintained that they had carried out all the necessary checks, but despite numerous emails and phone calls, we got nowhere. The customer service has been extremely disappointing, and I feel they were more interested in making a quick sale than ensuring the vehicle was accurately described and roadworthy.
The matter has now been referred to Trading Standards. In the meantime, I'm left with the expense and inconvenience of having to replace the exhaust so the car can be returned to legal road use.
2025年9月18日
自発的なレビュー
Motorpoint - Castleford からの回答
Hi Samantha,
Thank you for taking the time to leave us your feedback. Since receiving your complaint, I can confirm that Motorpoint have of course taken the time to investigate your concerns and have found no available evidence to imply that the vehicle was sold unfit for purpose at the point of sale back in September 2025.
All Motorpoint vehicles undergo multiple comprehensive checks to ensure that they meet our internal quality standards and are fit for purpose prior to sale. Our records do not indicate that any concerns were raised by our workshop, nor were any faults found on the previous MOT history.
Should you wish to escalate this matter further, please do not hesitate to use the channels provided.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Motorpoint - Castleford からの回答
Hi Wendy,
Thank you for taking the time to leave us a review. If there is anything further we can do to improve, please do not hesitate to contact us.
Thank you for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great experience made very easy by Michal
Great experience made very easy by the staff especially Michal first day looking for our car didnt think we’d find one we were 100.% happy with but we did thanks to Michal very professional answered all our questions can’t thank him enough
2026年7月1日
Motorpoint - Castleford からの回答
Hi Ann,
Thank you for taking the time to leave us your feedback. I'm thrilled to hear that you had such a great experience with Michal and cant wait to share your comments with him.
Thank you for your purchase, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Micheal was most helpful throughout the…
Micheal was most helpful throughout the buying process, & so far we are happy with the two Peugeot cars
2026年7月1日
Motorpoint - Castleford からの回答
Hi Paul,
Thank you for taking the time to share your feedback. I'm glad to hear that Michal was able to support you throughout your car buying journey and would be happy to pass your comments on to him.
Thank you for your business, we hope to see you back in store again soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Easy to contact by phone
Easy to contact by phone, real people and not AI. Great customer service in store and a friendly straightforward service
2026年7月4日
Motorpoint - Castleford からの回答
Hi Lauren,
Thank you for taking the time to leave us such kind feedback. Our lovely team are always on hand and happy to help.
Thank you again for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Highly Recommend
Recently bought a car from Motorpoint and Kareem was absolutely amazing! From start to finish, he made the whole process completely stress-free, straightforward, and enjoyable. He was knowledgeable, professional, and went above and beyond to make sure everything went smoothly. Highly recommend both Motorpoint and Kareem for a brilliant buying experience!
2026年6月27日
Motorpoint - Castleford からの回答
Hi Carolyn,
Thank you for taking the time to leave us a 5* review! I'm thrilled to hear that you had such an amazing experience with Kareem and will be sure to pass your lovely comments on to him.
Thank you again for your purchase, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Lack of care in condition care was received
To begin with, the staff I dealt with personally were polite and friendly. Unfortunately, the overall experience was extremely disappointing and reflected what appears to be poor management and a lack of attention to detail.
Multiple assurances were made throughout the process that were simply not followed through. We were repeatedly told that the car would be properly cleaned prior to collection, yet upon arrival it was evident that this had not been done. There was rubbish left in the back of the vehicle, crumbs throughout the interior, marks that appeared to be dried mucus, and stains that remained despite being specifically raised beforehand.
We were assured that these stains would be removed and that the car had been checked more than once by professionals. However, not only were the stains still present, but we were also informed that the cleaning team refused to do any further work on the vehicle. I find it difficult to understand how a professional cleaning service could overlook such obvious issues or consider the job complete while leaving rubbish and visible marks inside the car.
Similarly, smaller jobs that we had been promised, such as cleaning beneath the indicator lights, were ultimately refused on the day of collection. While these may seem like minor details, they demonstrate a broader lack of care and follow-through.
The entire process felt unnecessarily frustrating, and by the end it seemed as though the priority was simply completing the sale rather than delivering the vehicle in the condition that had been promised. I purchased the car because of its mileage and suitability, not because I expected perfection, but I did expect basic standards to be met and commitments to be honoured.
Had I known that this level of customer care and preparation would be acceptable, I would have taken my business elsewhere. Overall, I am very disappointed with the experience and hope that improvements are made so that future customers receive the standard of service that they are promised
2026年6月23日
自発的なレビュー
Motorpoint - Castleford からの回答
Good Afternoon,
Thank you for taking the time to contact us in regards to your recent experience. Unfortunately i have been unable to locate your order details, however we would really appreciate it if you are able to contact us directly in order to provide us with more information.
We pride ourselves on our customer service here at Motorpoint and i am truly disappointed that we have let you down on this occasion.
If you require any additional support moving forwards, please do not hesitate to contact me directly.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Service at the store was brilliant
Very helpful and made us comfortable when having to wait for our appointment
2026年6月21日
Motorpoint - Castleford からの回答
Hi Debra,
Thank you for taking the time to leave us your feedback. I'm delighted to hear that you had a positive experience in store and that our lovely team were able to make you feel comfortable throughout.
Thank you again for your business, we hope to see you back in store again soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Motorpoint - Castleford からの回答
Hi Mark,
Thank you for taking the time to leave us a 5* Review! I'm glad to hear that you had a great experience in store.
Thank you again for your purchase, we hope to see you back at Castleford soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great experience with Motorpoint
Great experience with Motorpoint. Dan was great, really helpful. Would definitely recommend.
2026年6月27日
自発的なレビュー
Motorpoint - Castleford からの回答
Hi Oliver,
Thank you for taking the time to leave us your feedback. I'm glad to hear that you had a positive experience in store with Dan and would be happy to share your lovely comments with him.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
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