Being welcomed as we entered the site. We looked around at the huge selection of cars and felt extremely comfortable and relaxed (no pushy salespeople hovering and following us around). Once we had s... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Experience of buying the car from Motor point was smooth and professional. Marcin dealt with us brilliantly and kept us informed of everything and everything we had to do. Great service. Thank you... もっと見る
企業が回答しました
From start to finish Niall was amazing. He was patient, understanding and not pushy in any way which is just what I needed after having been in an accident and having my car written off. He got me the... もっと見る
企業が回答しました
I collected my new mini from Derby, but it was transferred from Castleford. Kareem at Castleford (even though never seen him face-to-face) as been brilliant all tje way through the process. He has b... もっと見る
企業が回答しました
企業情報
当該企業による記述
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
当該企業による記述
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
連絡先
Whistler Drive, Glasshoughton, WF10 5HX, Castleford, West Yorkshire, 英国
- 01977 712881
Over 1000 new cars every week
4.7
優良
850件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great experience
Did not know which vehicle I wanted, I had a list and tried quite a few cars and the staff were very helpful, pleasant and not pushy. The price of the care was fair. I would recommend buying a car from Motorpoint.
2026年4月15日
Motorpoint - Castleford からの回答
Good Afternoon,
Thank you for taking the time to leave us your feedback! I'm glad to hear that we were able to make your car buying experience as easy as possible.
Thank you again for your business, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
I would recommend Motorpoint to anyone…
I would recommend Motorpoint to anyone wanting to buy a car. The staff are friendly and helpful. They allow time for you to explore different vehicles and are not at all pushy.
2026年4月20日
Motorpoint - Castleford からの回答
Hi Colin,
Thank you for taking the time to leave us such lovely feedback! I'm glad to hear that you had a great experience in store and will be sure to pass your comments on to our team.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Excellent service from start to finish
Excellent service from start to finish, no problems as of yet and am sure anything would be sorted straight away, can’t fault, very helpful
2026年4月21日
Motorpoint - Castleford からの回答
Hi Nigel,
Thank you for taking the time to leave us such lovely feedback! I'm glad to hear that you received 'excellent' service from our team and would be happy to pass your comments on to everyone involved.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Good cars at great prices
Car was ready on my booked appointment and all in great condition, it was a pleasure to deal with Charlotte at the Castleford depot. All my dealings was mainly done on the phone which I was more than happy with and the price was better than expected
2026年4月19日
Motorpoint - Castleford からの回答
Hi Steve,
Thank you for taking the time to leave us a review! I'm glad to hear that you had a positive experience with Charlotte and will be sure to pass your comments on to her! If there is anything further we can do to improve moving forwards please do not hesitate to contact me directly.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Having seen bad reports on other car…
Having seen bad reports on other car supermarkets I decided Motorpoint was the safest option. Good reviews mainly and I know a couple of people who have bought from them in the past and were satisfied. The process was relatively easy but thorough, giving confidence that they know what they are doing. Special mention to Michal Rybak at Castleford. It's only a week but I am really satisfied with my purchase. I had an internal 'knocking' which was annoying and he said to bring it in and they will look into it but sorted it myself in the end as it was just the rear split seat mechanism sticking. So far so good.
2026年4月14日
Motorpoint - Castleford からの回答
Hi Michael,
Thank you for taking the time to leave us such lovely feedback! I'm thrilled to hear that you had a positive experience with Michal and that he was able to make your car buying journey as seamless as possible.
Thank you again for your purchase, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Very friendly & receptive staff who are…
Very friendly & receptive staff who are helpful and made the car purchase process easy.
2026年3月31日
Motorpoint - Castleford からの回答
Good Morning,
Thank you for taking the time to leave us your lovely feedback! I'm glad to hear that our Castleford team were able to look after you so well and will be sure to pass your comments on to everyone involved!
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
The freedom to walk about without being…
The freedom to walk about without being pestered by pushy salesmen was a breath of fresh air and the added bonus of taking the car on a test drive for half an hour by yourself
2026年4月13日
Motorpoint - Castleford からの回答
Hi Julie,
Thank you for taking the time to leave us a review. I'm glad to hear that you enjoyed our hassle free car buying environment and will be sure to pass your comments on to everyone involved.
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Motorpoint - Castleford からの回答
Hi Alan,
Thank you for taking the time to leave us a 5* review! I'm glad to hear that you received great service from our team and would be happy to pass your comments onto everyone involved.
Thank you again for choosing to purchase your vehicle from Motorpoint, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
To say I am dismayed would be an understatement
Very welcoming staff throughout (including the online representative, Nicholas), a dealership with a vast range of vehicles to sell or finance, refreshments to offer to customers and test drives arranged within minutes. Quality of the vehicle that I viewed? Shocking.
I viewed a white Seat Ibiza which when speaking to the representative, Motorpoint was proud to sell. Questionable within itself.
When walking around the car, I noticed that the wing mirror had hairline scratches on the edge (I can live with that), after further inspection, there were 4 instances of shabby paint work to patch up minor damage - with a shade of white that may as well have been black. When questioning it, the response I got was “it’s the same colour”?! As if.
I was kindly given the keys to enter the car and have a look at the interior before my appointment. Only to find 4 holes in the seats - only 2 of them can be seen on the images on the advert online (the other 2 have either been edited out, or have occurred during cleaning and preparing). Needless to say - false advertising and misleading customers to come and witness such a scam.
Going through the car some more, giving Motorpoint the benefit of the doubt as the damage and ludicrous repainting may have occurred from a previous owner. I check the insides of all the doors to be greeted by melted chocolate and sweets. Needless to say, this is down to Motorpoint themselves.
More? I oblige. The drivers window had scratches from left to right at the top. I would love to say that this was minor - but it was across the entire length of the window, about 5cm from the top downwards.
For the price that was asked for, needless to say I was not paying. When asking for a reduction of the price, the representative scoffed and said that the paint work was fine, that’s how the car is being sold - and the “car meets our standards”… excuse me?! I washed my hands after looking through the interior of the car that they tried to rip me off with - meets their standards? I don’t think.
Going to the use of blatantly photoshopped images/awful CGI for the exterior of your cars - whilst you’re taking pictures of the interior… the camera will also work for the exterior; which funnily enough - can be submitted for online adverts and would save someone from using Photoshop. You never know, it might also save someone a travel when they see the botched paint jobs that I’ve witnessed today and truly reflect the condition of the cars that are being sold.
Needless to say, this was a wasted trip from the north east of England, but at least I found a (national) dealership that I wouldn’t waste the time of day with again.
2026年4月13日
自発的なレビュー
Motorpoint - Castleford からの回答
Hi Jamie,
Thank you for taking the time to leave us your feedback.
Firstly, please allow me the opportunity to apologies that the vehicle you came to view did not meet our usual high standards. We pride ourselves on both our service and quality and I’m very disappointed to learn that we have let you down on this occasion.
I understand that our Sales Manager, Craig, has been in contact with your uncle in regards to this matter and has confirmed that we have taken the appropriate steps to resolve your concerns. Should you wish to proceed with the purchase, please do not hesitate to contact us for further support.
I would also like to re-assure you that our intentions were never to deceive you on the condition of the vehicle. Our images are not edited to improve or remove blemishes, and our aim is always to be as transparent and honest as possible with our customers.
Please once again accept our sincere apologies for any disappointment caused. If you would like to discuss your concerns further, or have any additional feedback you wish to share, please do not hesitate to contact us. We hope to see you back in store in the future.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
They all tried to make the deal work
They all tried to make the deal work, and kept me up-to-date with what was happening, the staff were friendly helpful. I think if I was offered a drink it would have been better hence the 4 stars.
2026年4月5日
Motorpoint - Castleford からの回答
Hi Ian,
Thank you for taking time time to leave us a review! I'm glad to hear that you found our team helpful and will be sure to pass your comments on to everyone involved.
Unfortunately our coffee machine is currently out of order, however for future reference you are always welcome to help yourself to drinks from our fridge!
Thank you again for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
My new car …
From identifying a car to purchase the whole process was handled professionally and promptly. All the staff I dealt with were really helpful and went as far as they could to make the whole car buying experience as relaxed and stress free as possible.
2026年4月10日
Motorpoint - Castleford からの回答
Hi Paul,
Thank you for taking the time to leave us such lovely feedback! I'm thrilled to see that you had a great experience in store and enjoyed your time with our friendly team!
Thank you again for your business, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great sales staff
Great sales staff who answered all my questions. Plenty of test drive time. No hard selling.
2026年3月22日
Motorpoint - Castleford からの回答
Hi Luke,
Thank you for taking the time to leave us a 5* review! I'm glad to hear that you had a positive experience with our Castleford team and will be sure to pass your lovely comments on to everyone involved.
Thank you again for your purchase, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Great customer service
Great customer service, no pressure from salesman Joe, who was very friendly, professional and knowledgeable.
2026年4月6日
Motorpoint - Castleford からの回答
Hi Lara,
Thank you for taking the time to leave us a 5* review! I'm glad to hear that you found Joe Friendly and professional and would be happy to pass your lovely comments on.
Thank you for your business, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Mat Shaw was very helpful and pleasant
Mat Shaw was very helpful and pleasant.
All went well with the transactions and would definitely recommend!
2026年4月1日
Motorpoint - Castleford からの回答
Hi Anne Marie,
Thank you for taking the time to leave us a review. I'm glad to hear that you had such a great experience with Matt and that he was able to make the experience as enjoyable as possible for you.
Thank you again for your business, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
We recently purchased a nearly new car…
We recently purchased a nearly new car from motorpoint, fantastic price and excellent customer service and we love the car. All of the staff we dealt with were polite, friendly and not at all pushy. In Burnley Ashton had lots of advice around hybrids and the pros and cons etc, unfortunately they sold out of the car we liked and we ended up at Castleford where Charlotte dealt with us, she was professional whilst also friendly and made us feel relaxed, absolutely no pressure at any point which we have felt when visiting some car dealerships. Communication has been great and we enjoyed our motorpoint experience (3rd car from here now). Thank you!
2026年4月2日
Motorpoint - Castleford からの回答
Hi Peter,
Thank you for taking the time to leave us such lovely feedback! I'm thrilled to hear that you had such a great experience with both our Burnley and Castleford teams and will be sure to pass your feedback on.
Thank you for your purchase, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
I was very impressed with the quality…
I was very impressed with the quality of service that you provided to me
Your products guys are second to none 👏🏻❤️
Keepup the best standard of service
Staff is very professional and friendly
The prices are reasonable and worthy of the products
I am very happy and impressed
So far in a week time i have referred two of my friends
2026年4月4日
Motorpoint - Castleford からの回答
Hi Gloria,
Thank you for taking the time to leave us such fantastic feedback! I'm glad to hear that you had a positive experience in store and that our team looked after you so well.
Thank you again for your business, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Motorpoint - Castleford からの回答
Good Afternoon,
Thank you for taking the time to leave us your feedback! I'm glad to hear that you had a positive experience with us in store and enjoyed our hassle free car buying environment.
Thank you again for your business, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Motorpoint - Castleford からの回答
Hi Deborah,
Thank you for taking the time to leave us such lovely feedback! I'm glad to hear that you had a positive experience in store and enjoyed our hassle free car buying environment.
Thank you for your business, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Helpful friendly staff
Helpful friendly staff, no pressure left to browse made me feel at ease
2026年3月26日
Motorpoint - Castleford からの回答
Hi Kirsty,
We really appreciate you taking the time to leave us your feedback! I'm glad to hear that you enjoyed our hassle free car buying experience and will be sure to pass your comments on to our lovely team.
Thank you for your purchase, we hope to see you back in store soon!
Kind Regards,
Kayley Ainsworth
Customer Service Manager
Stress free car purchase
I do not like buying cars. Taking the old one in to get it valued. Arranging the finance, insurance and tax.
But this time I felt as though all the stress was taken out of it.
From ordering the vehicle to the pick up, I never needed to stress myself.
Thanks team!
2026年3月28日
Motorpoint - Castleford からの回答
Good Evening,
Thank you for taking the time to leave us a review. I'm glad to hear that you enjoyed your car buying experience with us and that we were able to make the process as easy as possible.
Thank you for your purchase, we hope to see you back in store soon.
Kind Regards,
Kayley Ainsworth
Customer Service Manager
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