Movly レビュー 

quickly answered and provided correct information

I got an assist at 7:30 AM on a Sunday morning. The assistant was courteous and helpful and to the point I just gave more points to Movly.

I was a little concerned about renting from a digital company especially when traveling with another family and I canceled our reservation. Elizabeth promptly and courteously handled our refund. Movly did everything they promised and kept us informed every step of the way. In the future I will certainly be more comfortable with the process.

Whole process from reservation to return was seamless and the rental company treated us with same importance as their web portal booking.

The app was easy to use, great price point and I could easily upload my documents. I got the car info ahead of my trip so I knew what to expect and what counter to look out for.

I contacted Customer Service upon realizing that I needed to change the type of vehicle I am renting in less than a week, from a sedan to one that can handle offroad driving that demands a great deal of clearance. Benjamin understood my dilemma, offered a number of options and revised my order with no sweat on my part. I love and appreciate his ability to accommodate my changed need situation and chalk my first rental with Movly up as a success, so far!

The booking, pick up and drop off all went very smoothly. Price was the best of any option by a wide margin.

Someone actually answered the phone with a recognizable language! All of my needs were met. This was so smooth!

Great and Kind assistance! Very Friendly and Helpful too! Recommend Strongly!

I thought the price was competitive, the booking process was easy, and the customer support was well done.

I booked at around 16:30 for an 18:00 Munich Airport pickup. Movly confirmed the reservation at approximately 17:00, and I immediately travelled around 45 minutes to collect it.

Movly’s OTP system repeatedly failed, preventing me from accessing the app and seeing which rental company had my booking. I arrived at approximately 17:45, before pickup, and even approached Europcar asking if the booking was theirs.

Only after calling Movly at around 18:15 did I gain access and discover it was Europcar.

Europcar refused the vehicle because I had my valid UAE digital driving licence together with my previous physical licence — recently expired, but carrying the same licence number. I had renewed the licence but had to leave the UAE unexpectedly during the recent regional war before I could collect the replacement physical card.

I accept that suppliers can impose physical-document rules. What surprised me was the complete absence of flexibility afterwards.

More importantly, I was told on the phone that had I contacted Movly before the 18:00 pickup time, they could have done something with the booking, but their system blocked changes after pickup.

The obvious problem? Movly’s own OTP failure prevented me from accessing my booking until around 18:15, despite me already being at the airport before 18:00.

I proposed transferring the booking to my wife, who has a valid German physical licence. Rejected.

Movly then classified me as a “no-show.”

And this wasn’t a reservation held for weeks: Movly had confirmed it approximately one hour before pickup.

Final outcome:

~€600 paid.
No car received.
No cash refund.
€300 in Movly Points offered.
Management escalation refused.

I understand contractual rules. What I don’t accept is a company hiding behind those rules while ignoring the complete circumstances: a last-minute booking, my arrival before pickup, their own technology failure pushing me beyond the cutoff their agent said mattered, my attempts to resolve the problem immediately, my proposed alternative driver, zero rental service being provided, and an escalation request that management would not even entertain.

€600 for a car reservation effectively held for around an hour, with no car ever handed over to me.

Potential customers can decide for themselves whether they consider that reasonable or customer-focused.

I certainly don’t.

Nina was very prompt, thorough, and courteous is her reply. And she answered my complex question effectively.

Super simple and easy to use. I would highly recommend them again.

Great help. Fast and helpful 👌

Elizabeth was very helpful with changing my reservation pick up time. She was very polite and it didn't take very long to make the change I asked for.

The automated system didn’t make me jump through a lot of hoops and I got connected quickly to Elisabeth who was very helpful, courteous and professional. She understood my situation and helped make the necessary changes to my reservation. A very pleasant experience all around!

Nina was very helpful. This is my first try with Movly. A lot of my friends are anxious for me to try you out. They are tired of the high rates the major rental agencies are charging.

Nina gave me options and was thorough

Nina was so patiented and helpful that my whole experience was very pleasant.