Movly レビュー 

The checkin to the app was smooth and great. The 48 hour before process was also smooth. However, we were told we’d get a Mercedes C. When we arrived at Budget, they didn’t tell us what was the exact car until we went out to the garage. There we were told that “no luxury cars are available“. I guess that was the piece that should be improved. If the original car isn’t available there has to be some recompense to the customer.

App was easy to use. Price was very affordable, taxes were included so no worries about a larger charge after the rental. Worked with local Budget at the airport. Everything went very smooth. They even upgraded me when they did not have the vehicle I had requested. Will definitely look here for my next car rental.

Answered my question quickly with a great attitude.

Nina resolved my mistakes quickly and without hassle. Friendly was her approach.
I understood her …that is her English was clear and understandable.
Thank you!

How easy it was to change/update my reservation. Agents were very helpful and friendly.

Customer service is top notch! Elizabeth was a terrific help when I had questions about our rental.

A very helpful agent with a war and caring voice

I an an old-style guy, still without a smartphone. When I realized that all Movly communications are over smartphone (with a back-door email), I tried to cancel. Hailey was very nice by trying to accommodate my circumstances and then by following my requests. And I feel that I need to have a smartphone one day.

So far, my experience with Movly has been fantastic. I have need extra help because my driver's license was due to expire, and I needed to add a day to the rental. Hayley was very helpful today. Elisabeth's note a few days ago was helpful. And whoever called yesterday was also great. I look forward to our rental in Seattle. (Price is also good).

Nina is exceptional at her job, she Has a calm and very helpful personality. She Helped us resolve our concerns and made it stress-free!

First, I wasn't thrilled about my reservation being handed off to a large rental company (Budget) where I would have no idea what car I would actually get. But the real issue was that the Movly reservation said that I should go to their express/VIP line, if they had one. They did, and so I was in that line for almost 30 minutes (it was still way shorter than the general line), only to be told that I was NOT eligible for the preferred line and that I had to go to the back of the general line. While I was in the general line, I overheard another party get turned away from the VIP line with a Movly reservation, and the car rental agent said this was like the 5th or 6th time that day. This added a half hour to what would have already been a multi-hour-long wait after a long flight. Movly needs to get their agreements right with their partners. Don't tell people they are eligible for special treatment/perks if that is not in fact true.

I had a problem and was unable to pick up my Movly rental car as scheduled. I lost my phone during travel to Boston and did not have a way to receive my Movly instructions on how/where to pick up the car. No one at Logan airport car rental knew anything about Movly. My problem but I ended up renting a car from another rental company at 5x the cost of Movly.

We have two issues.
Issue 1 - Excessive wait time (over one hour) at the Budget rental counter.
Issue 2 - We returned the car with a full tank of gas, but Budget billed us for an empty tank. Fortunately, I took pictures of the gauges before returning the car, which proved that the gas tank was full. Budget eventually credited the amount back to my credit card. Other than that, the car ran great, and we are happy with it.

Booking was easy, when I changed my plans I calked to cancel and Elisabeth was very helpful. Would use again

The service was exactly as promised. The rental price was good. The deposit wasn't big.

The process was easy and affordable! We needed an upgrade due to weather and it was an easy switch. Pick up and drop off was easy too! I will absolutely use them next time.

Due to a flight cancellation, we had to extend our car rental by 12 hours. The amount Movly initially quoted for the change was over $300 USD. Eventually it was reduced but we still ended up paying $190 USD just for an extension of 1/2 a day. It felt like price gouging.

It would have been cheaper to return the car at the original time, and just rent again for another day.

I was a little apprehensive initially when I was directed to your site. But it couldn’t have gone smoother and was very pleased with the results.

The Budget rental car counter did not honor the rental instruction that I was instructed to go to the Fastbreak counter to transact the rental. As a result, I had to wait over 1 hour at the regular line. Even though I am a Fastbreak member.
Also, I paid additional rental fee for a Toyota RAV4 rental car, I was given a Kia SUV instead.

Overall, our experience was good. The only problem was that it was unclear from the Movly documentation whether to check in with Budget or Thrifty. Took some time to sort out.