Movly レビュー 

96
TrustScore 5段階評価の4.5

4.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I was a little concerned about renting from a digital company especially when traveling with another family and I canceled our reservation. Elizabeth promptly and courteously handled our refund. Movl... もっと見る

企業が回答しました

5つ星のうち5の評価

I contacted Customer Service upon realizing that I needed to change the type of vehicle I am renting in less than a week, from a sedan to one that can handle offroad driving that demands a great deal... もっと見る

企業が回答しました

5つ星のうち5の評価

I dialed the phone number for assistance with adding a second driver to my car reservation. Nina answered IMMEDIATELY and I didn't have to "Press 1" (or any other number) to speak with a REAL human b... もっと見る

企業が回答しました

5つ星のうち3の評価

Booking a rental was easy. Instructions once we arrived at our destination were inaccurate. We were instructed to go to the "Fast Break" area to pick up our keys but the vendor had no information... もっと見る

企業情報

  1. レンタカー 代理店

当該企業による記述

Movly is a digital-first airport car rental platform that makes renting a car faster, simpler, and more transparent. Available across major airports in the USA and Europe, the Movly app combines competitive pricing with a streamlined booking experience, helping travellers spend less time at the rental desk and more time on the road. Why travellers choose Movly * Transparent pricing with no hidden fees * Free cancellation up to 48 hours before pickup * Digital pre-check to speed up the rental process * Smart Pickup available at selected locations * 24/7 customer support * Car rental at hundreds of airport locations across the USA and Europe A smoother rental experience Book your vehicle in the app, complete your document verification before you travel, and pick up your car using either Smart Pickup or our trusted rental partners. Returning your vehicle is just as straightforward, with clear instructions provided for every location. Movly operates at leading airport hubs, including New York (JFK), Los Angeles (LAX), Miami (MIA), Orlando (MCO), Seattle (SEA), London Heathrow (LHR), Paris Charles de Gaulle (CDG), Rome Fiumicino (FCO), and hundreds of other destinations worldwide. Our mission is simple: make airport car rental faster, easier, and more convenient through a seamless digital experience. If you’ve rented with Movly, we’d love to hear about your experience. Your feedback helps us continue improving our service.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

96件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 37%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

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4.5

すべてのレビュー

(96)

過去12か月のレビュー数: 96

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5つ星のうち5の評価

hesitant at first but glad I tried it, worked great!

I was hesitant at first because I had never heard of Movly before, but I decided to give it a try anyway as it was significantly more affordable than other car rental options. The communication was clear throughout the process, I followed all the steps and it worked out smoothly. The only minor hiccup was that it directed me to collect the car from a certain counter (I think it was the preferred counter for that brand) so we followed those instructions and waited in line, and when we got to the front they told us since we don't have preferred membership with this brand, we need to go wait in the normal line, which at that point had grown longer. So we lost quite some time waiting in lines. But overall it wasn't too bad, and was a huge savings on the car rental. Would definitely use Movly again.

2026年3月16日
自発的なレビュー
5つ星のうち4の評価

Super easy

Super easy. My only reservation about using Movly again, is not getting to choose the rental car company. Anyway, everything went fairly smoothly for a good price

2026年3月18日
自発的なレビュー
5つ星のうち5の評価

Amazing

Easy to work with. Game me the contact of a car renter early. You also called to confirm when I would land in my destination.

2026年4月7日
自発的なレビュー
5つ星のうち3の評価

Booking a rental was easy - the rest not so much

Booking a rental was easy. Instructions once we arrived at our destination were inaccurate. We were instructed to go to the "Fast Break" area to pick up our keys but the vendor had no information on our rental via Movly. We were not offered or checked on insurance or any other services.

The car broke down on the rental and We have to call roadside assistance for something that was not our fault. We have been billed for it to the tune of over @120.00 USD. Plus we had to interrupt our vacation to swap the defective and unreliable car.

2026年3月31日
自発的なレビュー
5つ星のうち1の評価

Budget/Avis Negative Experience

A number of things went wrong with Budget/Avis. When we arrived in Lihue, Kauai, to pick up our reserved rental at just before midnight there was a long line of customers renting vehicles and only three rental agents. It took over 45 minutes to get to the counter. When we did we were given an Altima instead of the Toyota Rav4 we had rented. The agent told me that they were out of the Rav4 or similar models but we could return the next day for the same type of model we had rented. I told her we were staying in Poipu. She said to come back if we wanted a vehicle similar to what we had rented. The next day we returned to your Lihue office (the round trip was about 27 miles). We drove nowhere else. I returned the vehicle without adding any gasoline since Budget required the trip. After a wait at the Budget office I was given another vehicle similar to what we had rented. It was a nice model larger than we had requested but filthy with used tissues, sand, food wrappings, sand and torn up newspaper. As we left the airport to drive back to Poipu the fuel indicator dropped a notch off full. It took us about two hours to return the first vehicle and get back to Poipu. While using the replacement vehicle I filled the gasoline up and watched the fuel gauge. It took 74 miles of driving to drop the first indicator. So I assume that it was close to 3 gallons low when given to us as full. Regardless I returned the vehicle with a full tank. I was shocked when I received the E-receipt for the rental and discovered that I had been charged $26.60 for fuel with a notation that the gas gauge read 7/8s full. The first vehicle mileage was clocked at 11 miles total which was wrong. The second vehicle had more than double the mileage attributed to it than what we actually drove and a fuel gauge that did not register in 1/8s. I believe that the second vehicle had not been checked in when it was given to us. I have provided this statement to Budget and received no response. After waiting two weeks for a response I had my credit card company successfully contest the fuel charge.

2026年4月4日
自発的なレビュー
5つ星のうち4の評価

A NERVOUS WAIT

PROCESS TO RENT A CAR WAS RESONABLY SMOOTH. ONLY BAD POINT IS THAT THERE IS NO CONFIERMATION OF CAR BOOKING AND WHICH RENTAL CAR AGENCY CONFRIAMTION FOR DAYS LATER. THIS LEAVES AN ANXIOUS FEW DAYS WAITING AND LEADS ONE TO BELIEVE YOUVE BEEN SCAMMED.

2026年4月20日
自発的なレビュー
5つ星のうち5の評価

The process was smooth

The process was smooth. The car was as expected and at a great rate. It was easy to book, found you on Kayak, and was arrange through a major rental company desk at the airport.

2026年4月18日
自発的なレビュー
5つ星のうち5の評価

Easy Peasy

The process to rent a car with Movly was surprisingly simple from app to keys! I did not have any issues and they were very responsive to questions. I would use again to rent a car with ease.

2026年4月11日
自発的なレビュー
5つ星のうち5の評価

Remboursement/Annulation

Bonjour ! Après une réservation pour une location de voiture sur New York et où j’ai demandé l’annulation de celle-ci , j’ai donc demandé le remboursement qui a été effectué dans un délai très rapide ! J’ai eu Elisabeth via whatsapp qui a été très chaleureuse et très à l’écoute merci à elle pour une prochaine réservation 🤩

2026年4月29日
自発的なレビュー
5つ星のうち5の評価

Cheaper, faster, better.

Much better price than anyone else offered. The app was easy to use, it sent me all the details just days before my trip. I feel like I got processed by the rental car company faster than others who booked directly.

2026年3月13日
自発的なレビュー
5つ星のうち3の評価

Great idea, didn’t execute.

I booked through movly as I liked the idea of skipping the lines and embracing how car rentals should work in the modern age. What I got was a budget car rental with the same budget car rental process for pickup as I’ve had for the last 20 years. Presumably movly over booked their fleet and moved my booking to budget.

2026年3月20日
自発的なレビュー
5つ星のうち5の評価

The price without a doubt

The price without a doubt. The process was fast with no hiccups. Same car from the rental places without this app at least hundred dollars more. If I had anything to say that left me a little uncomfortable because this was my first time using Movly. Was I had to wait until so many hours before knowing what rental place and car I was assigned to. But now knowing the process I plan on only ever using Movly in the future. Thanks; Garry G.

2026年3月23日
自発的なレビュー
5つ星のうち1の評価

This company is a failure!

I placed a rental through a big travel search engine with Movly. They canceled my rental 48 hours prior to my trip since I did not download the app. I received emails prior about downloading the app...it was on my list to do prior to travel. Nowhere in the initial emails did it say the rental would be canceled if not completed in 48 hours!! This caused undue stress and extra work prior to a trip. The company only messaged back via WhatsApp and made no attempt to help rectify the matter. I would never recommend this company! There communication is extremely poor and emails rudimentary! Avoid and use a known car rental service!!!

2026年3月19日
自発的なレビュー

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