DO NOT BUY!!!!! I spent a lot of time looking for a specific 24V Porsche car for my son. The received product looks very different, it is LB-3021 version - false advertisement! Custome... もっと見る
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レビュアーのコメントを見てみましょう
دايماً خدمة العملاء عندكم ممتازه لذلك زبونتكم دائماً معتمده كل الطلبات من عندكم 🤗🤍 بديت بطلبات التحضير للبيبي وبسبب حسن التعامل وسرعة الاستجابة صرت اطلب اغراض المطبخ واي شي حابتنه بشكل عام ادور... もっと見る
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Amazing service, and Ms Shourok is a great person and quick reply wish her all success
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Ziad is a great customer service. He’s patient, helpful, and trying to find solutions for any problem. I couldn’t get what I needed as it was out of stock but he really helped me find other options as... もっと見る
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企業情報
当該企業による記述
Shop online Baby Products, best Stroller, Travel Gear, Feeding, Clothes, Toys, Car Seat, Carrier & Cot on Mumzworld, Free Delivery To Dubai, Abu Dhabi & UAE
連絡先
4.3
優良
988件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Rokaia helped me a lot I am very…
Rokaia helped me a lot I am very thankful to her she is the best
2026年8月24日
自発的なレビュー
Mumzworld.com からの回答
Thank you, Raghad, for your wonderful rating 💛
We’re always happy to know that we’ve lived up to your expectations and that Rokaia and the team provided you with the assistance you needed. We promise to always do our very best to meet your expectations and make your experience with us special every time. 🙏✨
Shorouq was a very helpful and quick…
Shorouq was a very helpful and quick agent to solve my problem
2026年8月20日
自発的なレビュー
Mumzworld.com からの回答
Thank you for sharing your feedback, Abdullah! We are so glad our team provided you with quick and helpful support. Thank you for the 5-star rating! ✨
I bought a stroller from Mumzworld in…
I bought a stroller from Mumzworld in 2024 and have been extremely disappointed with both the quality of the product and the lack of customer support. Since purchasing it, the stroller has repeatedly broken, with the wheels continually breaking and falling off. This is not a one-off fault — it has been an ongoing issue that has made the stroller unreliable and, frankly, unsafe to depend on.
I have contacted Mumzworld several times about the problems, but despite making them aware of the repeated faults, they have done nothing meaningful to resolve the situation. No proper solution, no satisfactory replacement, and no effective after sales support. For a company selling products for children, I expected a much higher standard of both product quality and customer service. The fact that I have repeatedly had to deal with a stroller breaking while Mumzworld has essentially failed to help is incredibly frustrating. I would strongly recommend thinking twice before purchasing a stroller from Mumzworld. A product that repeatedly fails is bad enough, but the complete lack of support when you raise the issue is even more disappointing.
20.08.2026 - Unfortunately, the link you have provided to submit the requested information does not work, so I am still unable to provide the details you have asked for.
I have tried accessing the link, but it simply isn’t functioning. Hopefully you can provide an alternative way for me to submit the information so that this can finally be resolved.
I will happily update this review again if the issue is successfully dealt with.
2026年8月20日
自発的なレビュー
Mumzworld.com からの回答
Thank you for sharing your feedback, Charlotte, and we are truly sorry for the frustration this recent issue has caused.
We take product quality and family safety very seriously, which is why our team has proudly supported you over the past 2 years and 4 months—promptly fulfilling all your warranty claims, repairs, and free part replacements without delay, as part of our commitment toward every mum, family, and customer.
Because this item is now officially past its manufacturer warranty period, any further maintenance or spare parts are subject to the brand's standard replacement fees. Our team will be reaching out to you directly to discuss the available options and support you, as we always do.
من احسن موظفي خدمة العملاء الاستاذه ايه
من احسن موظفي خدمة العملاء الاستاذه ايه
شكرا جزيلا ع مصدقيتك واهتمامك بمشكلتي وحلها شكرا جدا حبيبتي
2026年8月18日
自発的なレビュー
Mumzworld.com からの回答
شكراً لكِ جهاد على مشاركة هذا التقييم الرائع! يسعدنا دائماً أن نكون عند حسن ظنكِ وأن نقدم لكِ الخدمة والمصداقية التي تستحقينها. مقدرين جداً دعمكِ ومشاركتكِ لتجربتكِ الإيجابية! ✨
شكراً الك شروق ع المساعدة 👍👍
2026年8月17日
自発的なレビュー
Mumzworld.com からの回答
شكراً لكِ غزال على مشاركة تقييمكِ الرائع! يسعدنا جداً أن الخدمة المقدمة نالت رضاكِ وأنكِ حصلتِ على الدعم المطلوب. نتطلع دائماً لخدمتكِ بكل رعاية و اهتمام! ✨
رقية ساعدتني باستفساراتي 👍🏻
2026年8月17日
自発的なレビュー
Mumzworld.com からの回答
شكراً لكِ نجود على تقييمكِ اللطيف! يسعدنا دائماً تقديم الخدمة الممتازة التي تليق بكِ، ونسعد جداً بدعمكِ ومشاركتكِ لتجربتكِ الرائعة. ✨
Mumzworld.com からの回答
Thank you for sharing your feedback, Doaa! We are delighted to hear that you found our service quick and convenient. We truly appreciate your 5-star rating and support! ✨
Mumzworld.com からの回答
Thank you Lama for the 5-stars review. We will always do our best to meet your expectations.💛
Mumzworld.com からの回答
Thank you so much for your wonderful rating! 💛
We’re happy to know that Ziad and the team were able to assist you and provide you with the support you needed. We’ll always do our best to make your experience with Mumzworld better every time! 🙏✨
Shorouk was really helpful and quickly…
Shorouk was really helpful and quickly solved my issue. First time to use this App and Im happy with the experience and the great customer service.
2026年8月12日
自発的なレビュー
Mumzworld.com からの回答
Thank you so much for your amazing rating! 💛
It truly means a lot to us to know that Shourouk and the team were able to assist you and make your experience a positive one. We’ll always do our best to provide you with the service you deserve and make every experience with Mumzworld a great one. 🙏✨
The website does not update…
The website does not update automatically if there is an item out of stock. This issue made the experience really unpleasant but because the customer representative shorouk osama my order became possible! Thank you so much shorouk osama for the help and making ot possible. Highly professional individual. 10 stars for shourouk!
2026年8月11日
自発的なレビュー
Mumzworld.com からの回答
Thank you for your wonderful rating 💛
We’re always happy to know that we’ve lived up to your expectations and that Shourouk and the team provided you with the assistance you needed. We promise to always do our very best to meet your expectations and make your experience with us special every time. 🙏✨
The worst of the worst
The worst of the worst
Deduct from your refund
So many unethical practices
Poor customer service
2026年8月11日
自発的なレビュー
Mumzworld.com からの回答
We're very sorry to hear about your recent experience for the inconvinece caused. Please share your details with us using the following link: https://shorturl.at/abrwL
, and a member of our team will contact you as soon as possible to assist you to see how can we your experience better.
Ziad is a great customer service
Ziad is a great customer service. He’s patient, helpful, and trying to find solutions for any problem. I couldn’t get what I needed as it was out of stock but he really helped me find other options as well. Much appreciated🙏🏼
2026年8月11日
自発的なレビュー
Mumzworld.com からの回答
شكرًا لكِ يا لارا على تقييمكِ الرائع 💛
يسعدنا دائمًا أن نكون عند حسن ظنكِ، ونفخر بأن زياد والفريق قدّموا لكِ المساعدة المطلوبة. ونعدكِ بأننا سنبذل قصارى جهدنا دائمًا لتلبية توقعاتكِ وجعل تجربتكِ معنا مميزة في كل مرة. 🙏✨
Staff are friendly and reliable
2026年8月9日
自発的なレビュー
Mumzworld.com からの回答
Thank you so much for your 5-star review, Marichelle
! 😊
We’re always here for you and your little ones, and we’re happy to be part of your journey.
سريعين في الرد اشكر الاستاده رقيه على…
سريعين في الرد اشكر الاستاده رقيه على حسن الرقي والتعامل وحل المشكله بثواني
2026年8月3日
自発的なレビュー
Mumzworld.com からの回答
شكرًا لكِ على تقييمكِ الرائع 💛
يسعدنا دائمًا أن نكون عند حسن ظنكِ، وأن تكون رقية والفريق قد قدموا لكِ المساعدة المطلوبة. ونعدكِ بأننا سنواصل بذل قصارى جهدنا لتلبية توقعاتكِ وجعل تجربتكِ معنا مميزة في كل مرة. 🙏✨
خدمةسريعه ومهنية شاكرة ومقدرة
2026年8月2日
自発的なレビュー
Mumzworld.com からの回答
شكرًا جزيلاً على تقييمكِ بخمس نجوم، حنين! 😊
نحن دائمًا هنا من أجلكِ ومن أجل صغاركِ، ويسعدنا أن نكون جزءًا من رحلتكم.
never. Again!
I am putting a star for their cusfomer service and order experience. I had ordered a customized item and realized within minutes that the name was wrong. As the delivery was fast, I messaged customer care to wither cancel the order or change the name. I was given the same copy paste answer that the team will get back to me within 48 hrs. Long story short I battled days with their customer care to get the item returned and to have my address updated. Also had issues with delivery where again it was sent to old address.
Mumzworld please train your customer support they clearly copy paste generic answer and the customer journey is also a pain.
2026年7月31日
自発的なレビュー
Mumzworld.com からの回答
Thank you for your review, Sophia. We are truly sorry to hear about your recent experience. Providing exceptional service is always our top priority, and we regret that we fell short this time.
Please share your details with us via this link: https://shorturl.at/abrwL. A member of our team will reach out to you as soon as possible to assist you and make things right.
شكرا لك الأخت رقيه على سرعة الاستجابه…
شكرا لك الأخت رقيه على سرعة الاستجابه الله يعطيك العافيه
2026年8月2日
自発的なレビュー
Mumzworld.com からの回答
شكرًا لكِ على تقييمكِ الرائع! 💛
يسعدنا دائمًا أن نكون عند حسن ظنكِ وأن رقية والفريق قدّموا المساعدة المطلوبة. ونعدكِ بأننا سنبذل قصارى جهدنا لنلبي توقعاتكِ ونجعل تجربتكِ معنا مميزة في كل مرة. 🙏✨
Mumzworld.com からの回答
Thank you for your wonderful review! 💛
We are always delighted to meet your expectations and to know that Roqaya and the team provided the help you needed. We promise to keep doing our best to exceed your expectations and ensure a special experience for you every time. 🙏✨
Good customer service
2026年7月30日
自発的なレビュー
Mumzworld.com からの回答
Thank you for sharing your feedback, Fatma! We are delighted to hear that you had a good experience with our customer service team, and we look forward to serving you again soon. ✨
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