DO NOT BUY!!!!! I spent a lot of time looking for a specific 24V Porsche car for my son. The received product looks very different, it is LB-3021 version - false advertisement! Custome... ãã£ãšèŠã
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داÙ٠ا٠خد٠ة اÙع٠Ùاء عÙدÙ٠٠٠تاز٠ÙØ°Ù٠زؚÙÙتÙ٠دا؊٠ا٠٠عت٠د٠Ù٠اÙØ·Ùؚات ٠٠عÙدÙÙ ð€ð€ ؚدÙت ؚطÙؚات اÙتØضÙر ÙÙØšÙØšÙ Ùؚسؚؚ Øس٠اÙتعا٠٠Ùسرعة اÙاستجاؚة صرت اطÙØš اغراض اÙ٠طؚخ Ùا٠؎٠ØاؚتÙ٠ؚ؎Ù٠عا٠ادÙر... ãã£ãšèŠã
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Amazing service, and Ms Shourok is a great person and quick reply wish her all success
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Ziad is a great customer service. Heâs patient, helpful, and trying to find solutions for any problem. I couldnât get what I needed as it was out of stock but he really helped me find other options as... ãã£ãšèŠã
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Shop online Baby Products, best Stroller, Travel Gear, Feeding, Clothes, Toys, Car Seat, Carrier & Cot on Mumzworld, Free Delivery To Dubai, Abu Dhabi & UAE
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Dubai, ã¢ã©ãéŠé·åœé£éŠ
- +97144339455
- https://www.mumzworld.com/en/contact-us
- mumzworld.com
4.3
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Best of the best Appâs iâve ever seen
Best of the best Appâs iâve ever seen, customer service is beyond amazing you deserve 10 stars not only 5 keep up the good work you will always be my first and only choice
2026幎7æ30æ¥
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Mumzworld.com ããã®åç
Thank you for your wonderful review, Maria! We are thrilled to know that our app and customer service were up to your expectations. Your support means the world to us, and we are honored to be your top choice. âš
Thank youا؎Ùر رÙÙ٠عÙ٠اÙسرع٠Ù٠اÙرد
Thank youا؎Ùر رÙÙ٠عÙ٠اÙسرع٠Ù٠اÙرد
2026幎7æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Mumzworld.com ããã®åç
ØŽÙرÙا ÙÙÙ Ùا Ùد٠عÙ٠تÙÙÙÙ
Ù٠اÙرا؊ع ð
ÙسعدÙا دا؊Ù
Ùا Ø£Ù ÙÙÙ٠عÙد Øس٠؞ÙÙÙØ Ùأ٠تÙÙ٠رÙÙØ© ÙاÙÙرÙÙ Ùد ÙدÙÙ
Ùا ÙÙ٠اÙÙ
ساعدة اÙت٠تØتاجÙÙÙا. ÙÙعدÙ٠ؚأÙÙا سÙÙاص٠ؚذ٠Ùصار٠جÙدÙا ÙتÙدÙÙ
Ø£Ùض٠خدÙ
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رة. ðâš
Fast service and customer care is best
Fast service and customer care is best. Raqia assist me . He is best.
2026幎7æ29æ¥
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Mumzworld.com ããã®åç
Thank you, Amy, for your wonderful review ð
Weâre always delighted to meet your expectations, and we promise to do our very best to exceed them and make your experience with us special every time. ðâš
خد٠ة ع٠Ùاء را؊عة ..ØŽÙرا٠ÙÙاخت رÙÙÙ
2026幎7æ28æ¥
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Mumzworld.com ããã®åç
ÙØŽÙر٠عÙ٠تÙÙÙ٠٠اÙÙرÙÙ Ù٠؎ارÙØ© تجرؚت٠٠عÙا. Ùعتز دا؊٠ا٠ؚتÙدÙ٠خد٠ة ع٠Ùاء ٠ت٠Ùزة تÙؚ٠تطÙعاتÙÙ Ø ÙÙتطÙع Ùخد٠تÙ٠دا؊٠ا٠ؚأعÙ٠٠عاÙÙر اÙجÙدة. âš
It is so true that you cant trustâŠ
It is so true that you cant trust online stores. Not all, but most of it.
2026幎7æ28æ¥
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Mumzworld.com ããã®åç
Thank you for sharing your feedback, Cherry Ann. We are truly sorry to hear about your experience and regret any inconvenience caused. Providing a trustworthy and reliable experience for our customers is our top priority.
Please share your contact details with us via the following link: bit.ly/3JzS3pG. Our dedicated team will get in touch with you promptly to look into the details and make things right for you.
تعا٠ÙÙ٠جداÙ٠راÙ٠٠ا ÙتأخرÙ٠٠اÙرد âŠ
تعا٠ÙÙ٠جداÙ٠راÙ٠٠ا ÙتأخرÙ٠٠اÙرد ÙÙ ÙتجاتÙ٠تÙÙÙÙÙ
2026幎7æ11æ¥
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Mumzworld.com ããã®åç
ØŽÙرÙا جزÙÙا٠عÙ٠تÙÙÙÙ
Ù٠ؚخÙ
س ÙجÙÙ
! ð
ÙØ٠دا؊Ù
Ùا ÙÙا Ù
٠أجÙÙÙ ÙÙ
٠أج٠صغارÙÙØ ÙÙسعدÙا Ø£Ù ÙÙÙ٠جزءÙا Ù
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.
I felt unsafe
I reported the below incident to the Dubai Consumer Protection Bureau because I felt unsafe. Mumzworld took possession of both my money and my item under the pretext of âchecking it,â even though I had already requested a return and they refused. Why would you need to inspect an item you declined to accept for return? Once you took it from me, who guarantees that I will receive the same item back? As a consumer, I did not feel protected in that situation, and that is deeply concerning.
2026幎7æ7æ¥
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Mumzworld.com ããã®åç
We are very sorry to hear about this confusing experience and the frustration it caused, Mirna. Ensuring a professional, seamless process and caring for our customers is our top priority, and we sincerely apologize for falling short.
Our team has reached out to you directly, and the issue is currently being resolved to meet your expectations. We appreciate your patience as we make this right for you. âšðž
This has been the worst customerâŠ
This has been the worst customer experience I've ever had.
I ordered a KÀrcher device, but it arrived with a manufacturing defect. To this day, they have neither refunded me, nor taken the device back for repair or replacement, and they have also refused to cover the customs charges resulting from this issue.
Customer service has been extremely poor. I only receive a reply every 4â7 days, usually from a different person, and they keep repeating the same response without providing any real solution. I was also given information that later turned out to be incorrect, and it felt like the goal was simply to end the conversation rather than resolve the issue.
I do not recommend dealing with this company, especially if your order involves international shipping and customs procedures. My after-sales experience has been extremely disappointing.
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Mumzworld.com ããã®åç
Thank you for taking the time to share your feedback, Balsam. We are truly sorry to hear about the trouble you've experienced. Please be assured that Mumzworld takes full responsibility for items that are not working properly; if a product is defective, you will absolutely not be charged any international shipping fees for its return. Regarding the customs fees, we kindly want to clarify that these are duties levied directly by your country's local authorities and are completely outside of Mumzworld's control. In the meantime, we are actively coordinating with our internal team and brand partner to find the best possible solution for you. A member of our team will be in touch with you shortly to ensure this is resolved to your satisfaction.
Mumzworld service!
Mr Abdulhamid and other agents have been very helpful. The service is quick and the app always provides the beat products. Easy returns too!
2026幎7æ4æ¥
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Mumzworld.com ããã®åç
Thank you, Amreena, for your wonderful review! ð
We are always happy to meet your expectations and glad that Abdulhamid and the team provided the required assistance. We promise to do our absolute best to live up to your expectations and make your experience with us special every single time. ðâš
تجرؚت٠٠عÙ٠را؊عة ÙÙÙا ٠صداÙÙØ© ÙØ£ÙضاÙâŠ
تجرؚت٠Ù
عÙÙ
را؊عة ÙÙÙا Ù
صداÙÙØ© ÙØ£Ùضا٠ÙتÙØšÙÙ٠اÙØŽÙاÙÙ ÙاÙإرجاع ÙÙدÙÙÙ
خدÙ
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Ùاء Ù
Ù
تازة ÙردÙا ؚسرعة عÙ٠أ٠استÙسار
ØŽÙرا٠Ù
Ù
زÙرÙد
2026幎6æ28æ¥
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Mumzworld.com ããã®åç
ØŽÙرÙا ÙÙÙ Ùا رÙضة عÙ٠تÙÙÙÙ
Ù٠اÙرا؊ع ð
ÙسعدÙا دا؊Ù
Ùا Ø£Ù ÙÙÙ٠عÙد Øس٠؞ÙÙÙØ ÙÙعدÙ٠ؚأÙÙا سÙؚذ٠Ùصار٠جÙدÙا ÙÙÙؚ٠تÙÙعاتÙÙ ÙÙجع٠تجرؚتÙÙ Ù
عÙا Ù
Ù
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رة. ðâš
It was very fast and excellent customerâŠ
It was very fast and excellent customer service
2026幎6æ27æ¥
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Mumzworld.com ããã®åç
Thank you, Ù Sarah, for your wonderful review ð
Weâre always delighted to meet your expectations, and we promise to do our very best to exceed them and make your experience with us special every time. ðâš
They made it easy for me to cancel anâŠ
They made it easy for me to cancel an order when it didnt arrive on time! Thanks Ziad!
2026幎6æ25æ¥
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Mumzworld.com ããã®åç
Thank you for your feedback, Aakanksha! We are pleased to hear that you experienced smooth and efficient support from our team. Ensuring a seamless, hassle-free experience is a core standard we always maintain for you and your family. âšðž
خد٠ة اÙع٠Ùاء سرÙع٠Ù٠تعاÙÙÙÙ ÙÙغاÙÙ
خد٠ة اÙع٠Ùاء سرÙع٠Ù٠تعاÙÙÙÙ ÙÙغاÙÙ
2026幎6æ23æ¥
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Mumzworld.com ããã®åç
ØŽÙرÙا جزÙÙا٠عÙ٠تÙÙÙÙ
Ù٠ؚخÙ
س ÙجÙÙ
Ø Ø³Ø§Ø±Ø©! ð
ÙØ٠دا؊Ù
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٠أجÙÙÙ ÙÙ
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.
Inefficient website and customer service
The reality of this website is that there is little to no effective customer support.
They advertise multiple support channels available 24/7, but don't expect any real action or resolution when you need help.
We chose their baby shower gift registry because it was marketed as an easy and seamless experience. Unfortunately, the website malfunctioned and allowed two of our friends to purchase the same gift item. The item should have been automatically removed from the registry after the first purchase unless multiple quantities had been specified.
I contacted customer support via live chat and was promised a refund in the form of website credit. At the time, I thought the issue had been handled quickly and professionally and I later requested a return for a thermometer (via the phone, with an agent).
Things became much worse
The return process generates a completely different reference number from the original order number. When contacting customer support by phone, agents are unable to track the return unless you provide the order number. Since I had two separate orders containing the same item, this created endless confusion.
Why are different IDs generated? Why customer service cannot use the IDs sent via SMS? How are customers supposed to track their returns? Why can one return be picked up while another cannot? Customer support was lost, didn't see what's in their own system, or maybe just didn't want.
To be fair, someone will answer the phone when you call. However, there appears to be very little communication between departments, and you will find yourself explaining the same issue repeatedly to different agents.
Most frustratingly, despite numerous calls and conversations, we still have not received a solution.
My advice: there are many alternatives on the market today. If you have another option available - USE IT.
Update:
To give credit where it's due, the refund has now been processed. It took a little over a week, multiple phone calls, and leaving reviews on several platforms before the issue was finally resolved.
The company also sent an apology gift, which was a thoughtful gesture and appreciated.
While I'm pleased that the matter was eventually sorted, I still believe the customer support process needs significant improvement. The biggest issue wasn't the refund itselfâit was the lack of clear communication, the confusing return process, and having to repeatedly explain the same problem to different customer service representatives.
I'm glad the company ultimately made things right, but I hope they work on making the experience much smoother for future customers.
2026幎6æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Mumzworld.com ããã®åç
We're truly sorry to hear about your experience, Gul'nara. We understand how disappointing it must have been to encounter issues with your Baby Registry and to feel that the matter has not yet been resolved. Providing an exceptional experience to our valued customers is always our top priority, and we sincerely regret that we fell short of your expectations this time.
Please share your details with us using the following link: https://shorturl.at/abrwL, and a member of our team will reach out to you as soon as possible to review your case and see how we can make your experience better. We appreciate the opportunity to make things right.
The response was super fast
The response was super fast. And Ziad who was responding to me was very collaborative and supportive. Best customer service! Thanks
2026幎6æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Mumzworld.com ããã®åç
Thank you for your feedback, Mohammad! We are pleased to hear that you experienced efficient and supportive service from our team. Ensuring swift and collaborative assistance is a core standard we maintain for you and your family. âšðž
Excellent customer service fromâŠ
Excellent customer service from AbdelHamid.. he waited while there was a connection issue.
Your company policy on refund processing really sets the bar high
2026幎6æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Mumzworld.com ããã®åç
Thank you for sharing your experience, Fahad! We are glad our team provided patient support during your interaction, and that our refund policy met your expectations. We look forward to consistently serving you and your family with these high standards. âšðž
Ziad was the most helpful support agentâŠ
Ziad was the most helpful support agent Iâve had.
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Mumzworld.com ããã®åç
Thank you so much for the wonderful feedback, Dana! We are thrilled to hear that you received such exceptional support from our support team. We always look forward to serving you and your family with the highest standards every time. âšðž
Very helpful staff and amazing items
Very helpful staff and amazing items! Special Thanks to abdelhamid for his assistance
2026幎6æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Mumzworld.com ããã®åç
Thank you, Lolwah, for your wonderful review ð
We are always delighted to meet your expectations, and we're pleased to hear that Abdelhamid and the team were able to provide the support you needed. We promise to continue doing our very best to exceed your expectations and make every experience with us a special one. ðâš
Customer service was awesome.I got myâŠ
Customer service was awesome.I got my delivery on time and customer support is really appreciative.
2026幎6æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Mumzworld.com ããã®åç
Thank you so much for your 5-star review, Abdul azees! ð
Weâre always here for you and your little ones, and weâre happy to be part of your journey.
perfect and better website ever
2026幎6æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Mumzworld.com ããã®åç
Thank you for the wonderful feedback, Maryam. We are thrilled to hear that you consider us the best website. Providing an excellent shopping experience for Mumz and parents is our continuous goal, and we look forward to always serving you with the highest standards. âšðž
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