MVMT レビュー 

Got this watch for my brother's birthday. It ended up getting lost in transit and the customer service was wonderful! They had everything resolved and had shipped me a new watch within 10 minutes. The rep I spoke with was attentive, and friendly. And my brother adores the watch! Definitely will be purchasing more watches from MVMT!

Quick responses and delivered above and beyond customer service. Will always appreciate doing business with MVMT!

Compré uno de estos relojes por 64€, la línea field watch. Caja de acero, resistente al agua 100m, hora bastante ajustada y un diseño bonito. En los días que lo llevo, he nadado en piscina, mar, hecho deporte y está perfecto. Se que la marca tiene mucho hater, pero es difícil encontrar prestaciones similares a este precio. Quizas un Casio o un Lorus las ofrezcan incluso un poco mejores, eso si, renunciando al diseño.

This review is for their phone case. The camera one of the three lenses for the my iPhone 12 Pro Max cracked because the case does not protect your camera lenses. The case is build with glass and that shattered. A shattered phone case, I’ve never heard of such a thing. I didn’t care to much about that, but the case doesn’t even protect my phone. Because I used this phone case for one month out of the almost two years of owning this phone, it is no longer in excellent condition. I’m crushed, I worked hard to take care of my phone. If the engineering of a phone case is so awful I can only imagine the same for the watches. Don’t waste your money on poor engineering.

Great customer service, great watches!

MVMT deserves a five starting rating from me. I had the best experience with Gaile leading the way. It started with the online chat function on the website. Gaile referred me to their support email with instructions on what to include in the email. I followed the instructions and was sent an email telling me I would have someone contact me within 24 hours, this was around noon. Near 6 o’clock, I had an email telling me my replacement item would be sent and they thanked ME for reaching out for guidance. This occurred on a Wednesday and on Saturday evening the package was on my front porch. I emailed them to compliment them on their customer service and to let them know the replacement arrived. Another one of their watches caught my eye, will purchase soon. Thank you MVMT

I like how it looks, better than I thought I would. I saw one photo on a wrist that made me think I would not like it, but it is a very nice sleek looking watch.

Pros:
-Looks great, enough so that it catches other people's eyes.
-Great budget watch price without feeling cheap.
-While the metal doesn't feel heavy duty, it does feel plenty sturdy.
-No paint chipping. I have been watching this very closely, been wearing it for just under a week now and every day I inspect it pretty closely to see if black paint is chipping off the band and none is at all, so very happy about that.
-If you're looking for a sleek minimalist watch, it doesn't get more minimalist than this.

Cons:
-No way to see time when dark. I thought it would have a touch of glow in the dark or something, but it doesn't. So if it's dark and I want to see the time, I first look at my wrist out of habit and then after being annoyed that I can't see anything, I have to pull my phone out to check the time.
-Super minimalist with this color means every imperfection on the face is seen. On most watches you may not have to wipe the face down very often as you can't see little specs of water or dust very well. On this watch, I have to clean the face multiple times day because of water or dust or whatever else touches it because it's so intensely noticeable. Good part of this is that it forces you to have a very clean watch at all times.
-Similar to my last point, if the screen gets a scratch/scuff on it, I feel it's going to be game over. It will be extremely noticable to have that kind of imperfection on a watch like this so I can only hope the watch is made with some very high quality/anti scratch material.
-If you like the feel of a heavy watch, this is not it. It's quite light, which is taking some getting use to for me as I used to get very large heavy watches a few years back.
-If you are used to any other features other than time alone you may get frustrated, I keep looking at my wrist for the date and then remember it's not there. While this is not a large con, I'm simply saying that if arw used to any additional features then they will not be there. No seeing time in the dark, no date or timer, etc.

Overall, I knew I was buying a minimalist watch and I am happy with it, just wish it allowed me to see the time in the dark.

Due to a stupid error on my part I managed to drop my ceramic MVMT watch onto a tiled floor - the strap exploded. I contacted MVMT to purchase a new strap and after a very brief exchange, they offered me a complete new watch which was shipped VERY rapidly - super positive impression, and many thanks to MVMT for their reactivity!

Great products. Great customer support. Great people.

I had prompt responses from REAL people. Laura was tremendous. I will absolutely return and recommend.

Thank you

Love love love their watches and designs! Simple yet goes with every outfit. Love getting an extra strap too, so I can switch up to go with each outfit. 100% recommend

Terrible customer service. I got my husband a watch 3 years ago and, through a mistake when getting the bracelet sized, lost the spring pins to change the metal bracelet to a different strap. I contacted customer service and they essentially accused me of trying to get something free because the watch was out of warranty although I said in the email it was our fault. Now they are saying the pins are out of stock and told me I could have a 20% discount on a new bracelet. The bracelets are $50+. The pins are on every metal band that they have. It is impossible to be out of stock! This is the first time I have contacted customer service and I am disappointed in their service. I can get a super cheap metal bracelet on Amazon with the EXACT pins and will just use them. If you think you will ever need customer service this is NOT the company for you.

Easy to byu and fast devivery. I had a problem with the recived watch. It was so Easy. I recived a a pre paid return note. They send a new watch and i return the Broken watch.
Took less than three days. I cant higly rekomend Them.

I bought the Chrono Ceramic watch for my boyfriend as a Christmas gift. The bracelet was tight on him so on January 1, 2022, I sent a request for two extra links. That was Customer Query [ref:_00D6g4ZSem._5004V1Buit9:ref].

A CSR named Bianca said they would arrive in mid-February, but that did not happen. After following up, I was told they would arrive in mid-April, but that did not happen either. In late May, I still had yet to receive them. Additionally, no one had reached out with a timing update. I was offered a $10 refund, which I did not accept. I simply wanted the two white links so my gift could stop collecting dust and start being utilized.

I am a first-time customer of MVMT. My boyfriend and I love the watch and had planned to order more products, but this experience was incredibly disappointing. He had the item for five months and was unable to wear it.

No one is to blame for supply chain issues, but the lack of communication was unacceptable. I had sent several follow up notes from my personal address that went unanswered, so on May 25, 2022, I tried again from my work account.

Thankfully, a very kind CSR named Gaile responded AND took action promptly. Within two days, the two extra links were in my mailbox. I am grateful to Gaile for her OUTSTANDING service and wish I could submit two separate ratings. She would get 5 stars, while Biana would get 1 start, if that. I am giving an overall rating of 2 stars given the experience described above, but hope Gaile will get credit for turning a negative situation into a positive.

THANK YOU, GAILE!!!

My USA resident son purchased a MVMT watch as a gift for me and had it delivered to me here in the United Kingdom.
The watch is a delight- good looking, unobtrusive, and sits comfortably on the wrist.
I was disappointed when it suddenly stopped working and contacted customer care to enquire regarding a replacement battery. I was put in touch with Kristine who immediately offered to replace my watch gratis. All I needed to do was to return the my existing watch to MVMT using their returns label and a new watch would be sent to my son in New Jersey. I contacted Kristine to point out I was here in the UK and wondered whether her returns label would work from here. Kristine responded immediately to say she would arrange for a replacement watch to be sent to me here in the UK and I could either keep or discard my faulty one. This is service that goes way above what I had expected and marks MVMT out in my mind as a company who really care for their customers and for sure I will not hesitate to use them again. Fantastic customer care, thank you once again.

I had a minor issue with a missing nose bumper. Customer service team responded via email within the hour and resolved the issue. Good stuff.

Order never got here. Terrible customer service. Who knows where my sunglasses are? Maybe someday they will return my money. Maybe someday they will be able to handle shipping logistics.

I really like MVMT watches and hadn't had any trouble until my most recent purchase.
I requested a refund and had to send over 30 emails for its support team to adequately solve my problem since they did not know how to create an effective return ticket from my country to clear customs.

Hab die Uhr von Movement jetzt schon ziemlich lange (mehrere Jahre) und finde die Uhr optisch sehr ansprechend. Das Design gibt es zwar mittlerweile auf dem Markt massenhaft, jedoch war ich vom Logo und der Farbwahl positiv angetan. Ich muss mittlerweile jedoch davon abraten sich so eine Uhr zu kaufen. Das Lederband ist von geringer Qualität und selbst innen in der Uhr lösen sich mittlerweile die "Aufkleber" ab, die die Stunden markieren. Sowas darf meiner Meinung nach bei einer 100€-Uhr niemals passieren, egal wie lange man sie hat. Ich denke man kann sein Geld hier besser investieren.

I’m absolutely in love with my MVMT watch. I got a gold, mesh band and it was bit loose. I reached out to MVMT’s customer service online and they got back to me within an hour with a video of how I can adjust the size myself and it was SO EASY! Best customer service experience I think I’ve ever had and really impressed with the quality of the product for the price. Love you, MVMT!

So…the ineptness of USPS delayed my delivery to the point I thought I would not receive it. Contacted MVMT via email. Laura responded. I normally applaud almost any response I get from online companies because they usually are hard to come by. My interaction with Laura was thoughtful and professional. She promised that if the item did not show up within a week (she has seen this before) they would make it right. The next day the item appeared in my box…something the USPS claimed they did four days prior.

It was a small interaction but if you need a personal embodiment customer svc…take a look at Laura!!!

Thank you!