MVMT レビュー 

I ordered a gold link watch and was concerned it was too small. I reached out to Laura with customer service and immediately was met with a friendly and positive response. They notified me that if I was unable to find the extra links they provide that they would send me new ones. After further inspection I ended up finding them. I appreciated that they followed up a day later after not hearing a response. Thanks!

Very poor quality straps. Bought a watch for my partner less than 6 months ago and the strap is already starting to fray. We spoke to the support staff who said that straps aren’t covered by their guarantee due to wear and tear. Completely understand general wear and tear after a few years, but after only 6 months you would think that this is definitely a quality issue. We spoke to support staff who kindly offered a discount to purchase a new strap, however due to the fact the strap in question was on sale the discount code was not valid and were told to effectively suck it up and purchase the strap on sale. Very disappointing customer service and not good value at all.

Cool brand, not much behind it

The products look good and they've got all the "look" of a cool brand with customer service agents who over-enthusiastically use exclamation marks and overzealously thank you for getting in touch.

That said, there's nothing behind it but very average quality products for the price and unmoving / poor levels of customer service. My watch strap started to fray after about 5 months of infrequent use. They told me that was "standard" (so fine, poor quality product, I expected more for a $200 watch but that's my mistake). They then offered a "one off" discount code $25 off a $39 new strap. Which, seemed reasonable... except that the strap that I wanted was discounted already (by much less than $25) and so the discount code would not apply. Their response was that I could "take advantage of the discount already there" which is laughable.

Anyway, long and short, if you're looking for a mid-range and good quality watch - go elsewhere.

Edit: have since offered me the price difference between the discounted watch strap and the full price one less my discount code, which is really the bare minimum they could do & doesn’t change in any way how disappointed I am as it took so long to get there.

Edit edit: someone more senior in customer service has now offered me a full refund on the watch strap, revising up to 3* given the positive outcome, no more than that as I doubt without this review it would have happened.

Customer service was wonderful although it took 2 requests to hear back from them. They were able to give me an immediate answer to my watch operating question and their watches are incredible--I have several and have not experienced any problems.

Bought a Chrono White/Caramel watch from MVMT.

Absolutely thrilled with the order!
- great quality watch.
- reasonable price.
- fast shipping.

And on a side note, I contacted customer support to make an ammendment to my order and they were so pleasant to deal with!

Wife bought the mvmtm watch as agift.. worked well, but battery is dead. Cannot find a new battery on the web. please advise.

One of the most frustrating returns/refunds process I have ever dealt with online.

I’m still waiting for my refund and I sent the watches back 5 weeks ago.

In a digital age of e-commerce this is ridiculous. They have confirmed they have received my watches but they only refunded one order instead of both.

I’m still going back and forth with their clueless customer care team.

I won’t be buying from them again.

My wife bought me a MVMT watch for Christmas. It was dead in the box. The company that she purchased from then sent me a second watch with no questions asked. Second watch arrived and one of the dials did not work. I think your money is better spent on another brand.

I love these products. In the last year, I have purchased 3 ladies watches for myself. The looks are great, quality is incredible and I receive compliments almost weekly and the colors are amazing but most importantly the price is extremely competitive.

I got the gold cable chain bracelet with the toggle closure and I LOVE it!

It's beautiful and fits my wrist perfectly. It's a great weight and feels and looks, so good on my wrist.

The packing is really good and you can tell, they put care into packing.

Plus, customer service is wonderful! Every time I wrote them, they answered back and were always so nice and helpful.

Beth

I returned my product and it was successfully returned to MVMT on Dec 15th. I emailed customer service and they said if I don't get my money back before Dec 29th, then I should contact them again. It's Dec 30th, and I still have not received my money back.

Absolutely terrible return process. Please make sure you absolutely know you want a certain watch because they have ZERO process in place for a return. I followed the steps they outline in the return process, and then MVMT and Movado kicked my email between each other the next week and a half. Then after calling out their terrible process, someone finally took initiative, but still made me redo all the steps. Sheesh.

After receiving a faulty watch, it would stop ticking for some time and get hours behind, I contacted customer service. They were extremely friendly and helpful. They asked me to try a reset, and when that didn't work they sent me a new watch case, free of charge. I was very happy with the speed of response and the friendliness of the support team. This is not my first product from MVMT, I definitely recommend them!

Ordered a watch for Christmas and honestly wish I would have read up on this before hand. No confirmation email wife had to email them to get a bland response about oh it shipped out there has been no update can’t talk to anyone it’s truly ridiculous and makes me think they are fraudulent. I don’t think I will be ordering with them again and don’t think I will recommend them with this type of service

I purchased a watch on November 16, 2021. After receiving it I noticed the watch would get hours behind even after setting it multiple times a day. So, I emailed customer support and they gave me a simple reset to try. After that did not work I started to notice the seconds hand on the watch would stutter and pause for a moment of time. Although I initially received a faulty watch, the customer service was amazing and a replacement watch case and now I have a beautifully working (and looking) watch! Amazing company with amazing products and amazing customer support.

Awful!!!! Website claimed the order had not gone through so we placed another one. We got charged twice after like 3 hours. Ridiculous customer service that just claims you have to “wait to receive the item” waste of time. The LEAST you can do is provide good care for your customers “it happens all the time” them FIX YOUR WEBSITE. Not only that but the returns is apparently a whole process as well and the item has to be “fully inspected” and then we will have to wait even further to get our refund back. Shipping hasn’t even updated yet they can’t do anything. Don’t buy from them.

I bought a watch through the mvmt website and found it days later for sale on another site ( Macy’s) for much less of a price. I wouldn’t use their website and instead search around, you will get a better deal. They don’t offer money back and basically told me you should have checked other sites prior.

I bought the slate black rose gold voyager watch because I had heard good reviews about MVMT. However within 6 months I had a face and a band break with only light use. Furthermore when sending me a new band, MVMT sent the wrong one and then took forever to send the right one. It is much better to spend more money on a quality product than cheap out w MVMT.

I received my watch yesterday and the only thing i can say is that it absolutely did not live up to my expectations.

I did not expect a high quality first class unbelievable experience. At the price, I expected my watch to come in a bubble wrap.

The experience of the package - it alone was worth it. I took my time opening it. The experience was delicious. What incredible fun. The box is a visual and tactile pleasure. The watch was so much fun to unwrap. Anyway on to the timepiece. It’s beautiful, and feels wonderful on my arm I chose the one with the black face and numerals because my vision is not as good as when i was young. I have a Rolex Submariner. I bought this one to wear while working around the house and in the yard. Which is to say, most of the time. I need to add that i worried that the band would be comfortable. I have found that not only is it comfortable, the weight of the watch is ideal. The band is also easy to adjust.

So thank you ever so much. I am now looking forward to getting my second, or perhaps even a third. I have been trying to think of whom i could give one as a present.🤗.

Absolutely love the watch I bought, and when I had to send a watch back for a refund the customer service was excellent.