Sean, thank you for an excellent professional and prompt service fitting our windscreen . This Service comes highly recommended ! Thanks for a great job done ! Keep up with your excellent service... もっと見る
企業が回答しました
所在地
所在地を変更Unit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS Dundee, Scotland, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My windscreen was cracked due to a stone from a lorry, so my insurance company made an appointment with National Windscreens in Dundee. Friendly, efficient service, and the ‘up to 4 hours process’ due... もっと見る
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Windscreen fitted squint, top seal not installed, paint chipped. Lexus advised that it will leak so car off the road now. Branch closed for three days so cannot be rectified. Update, so 10 weeks... もっと見る
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What impressed me most about the service i received was the care, attention and time spent to ensure the job was done right. There was a pride in the process and end result which is sadly lacking in... もっと見る
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企業情報
National Windscreens - Dundee について
当該企業による記述
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
連絡先
Unit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS, Dundee, Scotland, 英国
- 01382-604-187
4.7
優良
437件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very prompt service and the guy was…
Very prompt service and the guy was lovely and friendly
2026年7月16日
National Windscreens - Dundee からの回答
We're so pleased you experienced very prompt service and found our team member lovely and friendly. Thank you for your wonderful feedback!
Had to reschedule several times due to…
Had to reschedule several times due to damaged replacements windscreens and new windscreens not turning up.
2026年7月16日
National Windscreens - Dundee からの回答
We understand your frustration with the repeated rescheduling due to windscreen issues. We are reviewing our processes to prevent this.
National Windscreens - Dundee からの回答
We are so pleased to hear that you found our service to be helpful, pleasant, and that your repair was quick. We truly appreciate your positive feedback!
Service was great and windscreen fitted…
Service was great and windscreen fitted well within time. The major problem I had was that they could not put my dash cam which was fixed to the windscreen back on. It cost me an extra £48 to get it fitted by Volvo again. So that plus my excess. Gets pretty costly. However all done now and happy.
2026年7月15日
National Windscreens - Dundee からの回答
We appreciate your feedback and are glad our service was great and the windscreen fitted well. We understand your frustration regarding the dash cam and the additional cost incurred. We are always working to improve our processes.
Top quality service and work carried out
Great service, top quality work carried out and very good communication from booking to completion of job
2026年7月12日
National Windscreens - Dundee からの回答
We're so pleased to hear that you received great service and that top-quality work was carried out. It's wonderful to know our communication from booking to completion was very good.
National Windscreens - Dundee からの回答
We're so pleased to hear that you had a very good experience and found our staff at the Dundee garage to be excellent. Thank you for your kind feedback!
Minimal fuss and time to replace…
Minimal fuss and time to replace windscreen, helpful and polite technician.
2026年7月7日
National Windscreens - Dundee からの回答
We're so pleased to hear that your windscreen replacement was completed with minimal fuss and time. Thank you for highlighting our helpful and polite technician!
Simple straight forward service
Simple straight forward service , friendly lads too, would reccomend
2026年6月22日
National Windscreens - Dundee からの回答
We're so pleased you found our service simple and straightforward, and that our team was friendly. Thank you for your recommendation!
National Windscreens - Dundee からの回答
We're so pleased you received great service and found everything easy to arrange, and our staff professional. Thank you for your feedback!
National Windscreens - Dundee からの回答
We are so pleased to hear that we did a great job in a timely manner. We truly appreciate your kind words.
My car windscreen was professionally…
My car windscreen was professionally repair and the staff are so nice.
2026年6月25日
National Windscreens - Dundee からの回答
We're so pleased to hear your car windscreen was professionally repaired and that you found our staff so nice. Thank you for your kind feedback!
Excellent staff great team great clean…
Excellent staff great team great clean service overall experience was great highly recommend the Dundee team
2026年6月9日
National Windscreens - Dundee からの回答
We're so happy to hear you had such a positive experience with our team and appreciated our clean service. Thank you for your kind words!
The first attempt to replace windscreen…
The first attempt to replace windscreen failed because of inability to calibrate, which was inconvenient.
But you did then arrange to pick up car, replace windscreen and return it This went smoothly.
2026年6月19日
National Windscreens - Dundee からの回答
We appreciate your feedback. We are sorry for the inconvenience caused by the initial calibration issue. We are glad the subsequent replacement and return of your car went smoothly.
National Windscreens - Dundee からの回答
We're glad you had a great experience. We appreciate your kind words.
National Windscreens - Dundee からの回答
We're so pleased you received fast, friendly, and professional service. We appreciate your feedback!
National Windscreens - Dundee からの回答
We are pleased you experienced good communication and quick work. Thank you!
Perfect
Was taken on time , friendly staff , couldn’t be more helpful . Got the car back exactly when we were told it would be ready
2026年6月12日
National Windscreens - Dundee からの回答
We appreciate your positive feedback! We're glad we were timely, and our staff was friendly and helpful.
My windscreen required 2 technicians…
My windscreen required 2 technicians and they were very professional. The job was done to a high standard and when they were done, they stayed for me to inspect the work with confidence. Great Job!. Whoever the guy was in the dundee office on the phone with me and sorting things gave the best customer service I have had in a long time. Great guy!. Wish I caught his name.
2026年6月9日
National Windscreens - Dundee からの回答
We're happy to hear that our technicians were professional and completed the job to a high standard. It's great to know you were confident in inspecting the work. We appreciate your kind words about our team member in the Dundee office.
Very helpful throughout the process.
2026年6月8日
National Windscreens - Dundee からの回答
We appreciate you sharing your positive experience! We are happy we could help.
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