Y'alls escalations department is awesome, everytime we have a problem it gets attention from either Andrej or one of his team and we really appreciate it. Give some of y'alls level 1s a bit more th... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Daisy was the most amazing customer support representative I have ever spoken to. Her dedication to helping me solve the issue I was having with Aloha was something I've never seen before. She called... もっと見る
企業が回答しました
When a power outage hit my store. We were not able to go back online. We reached out for help and immediately we were put into spooling and I was educated on what would happen moving forward. Unfortun... もっと見る
企業が回答しました
This company signs you up for a contract without your permission, POS system is faulty and does not operate properly. Once you try to cancel you find out and Aloha representative signed you up for a... もっと見る
企業情報
当該企業による記述
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today NCR Voyix transforms the stores and restaurants experiences with cloud-based, platform-let SaaS and services capabilities.
連絡先
864 Spring St NW, 30308, Atlanta, 米国
- 1-800-225-5627
- ncrvoyix.com/restaurant
4.4
優良
739件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 20％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Installed a new printer to my office…
Installed a new printer to my office computer tech was friendly and knowledgeable.
2024年7月24日
Aloha by NCR Voyix からの回答
Thanks for being a valued customer, we love hearing about your positive experience with our team.
Ivana the agent that helped me replace…
Ivana the agent that helped me replace terminal was exceptional!
2024年7月24日
Aloha by NCR Voyix からの回答
We’re happy to hear about your great experience with Ivana and our support team. Thanks for being a valued customer.
Gracias por su ayuda es genial contar con gente dispuesta
La persona que me atendio fue paciente pues mi nivel de Ingles no es muy Bueno, supo darme instructions sencillas y resolvio la situation agradecemos la atencion.
2024年7月23日
Aloha by NCR Voyix からの回答
Nos alegra saber de su gran experiencia con nuestro equipo de soporte. Gracias por ser un cliente valioso.
Easy to get what I need to accomplish…
Easy to get what I need to accomplish done! Very knowledgeable and patient with me while we navigated some issues!
2024年7月22日
Aloha by NCR Voyix からの回答
Thank you for sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Aloha by NCR Voyix からの回答
Thanks for being a valued customer, we love hearing about your positive experience with our team.
Great service
The customer care team are very knowledgeable and professional!!! We are just setting up a new system and their help has been invaluable!!!!!
2024年7月10日
Aloha by NCR Voyix からの回答
Glad to hear you are loving Aloha and it’s the right solution for your business. We appreciate having you as a customer.
Excellent with professionalism
Excellent with professionalism! And so patient and understanding of the issue.
2024年7月20日
Aloha by NCR Voyix からの回答
Thank you for sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Aloha Essentials
Before you release any product, I’d recommend making sure it’s functioning properly. We’ve had immense issues for the last two months with the handheld (axium) payment device.
2024年7月18日
Aloha by NCR Voyix からの回答
Hi Zubeyir, thank you for sharing your feedback. Our team is looking into this and will follow up with you.
Rob Young is a true professional
Rob Young is a true professional. I have had the pleasure of dealing with him in the past and I feel he knows our system as well as we do. If I need help in the future I hope I will be fortunate to be assisted by him again.
2024年7月19日
Aloha by NCR Voyix からの回答
We’re happy to hear about your great experience with Rob and our support team. Thanks for being a valued customer.
I had a wonderful experience
I had a wonderful experience, really fast and got the job done the right way. I’m glad I got this person because sometimes they don’t understand.
2024年7月18日
Aloha by NCR Voyix からの回答
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
I STILL CAN NOT VIEW MY CLOUD…
I STILL CAN NOT VIEW MY CLOUD APPLICATION THAT I PAY FOR IT MONTHLY.
WHICH SITE DO I GO TO VIEW MY ALOHA STORED VALUE AND ALL OTHER CLOUD BASED APPS?
2024年7月11日
Aloha by NCR Voyix からの回答
Hi Regina, thank you for sharing your feedback. Our team is looking into this and will follow up with you.
Fantastic customer care👍👍
2024年7月17日
Aloha by NCR Voyix からの回答
Thanks for being a valued customer, we love hearing about your positive experience with our team.
Val was excellent
2024年7月17日
Aloha by NCR Voyix からの回答
We’re happy to hear about your great experience with Val and our support team. Thanks for being a valued customer.
Impressive
Really impressed by the response time and the quickness of service whenever I contact HSR, AE Support.
2024年7月17日
Aloha by NCR Voyix からの回答
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Alex
Alex
Exceeded our expectations
Excellent support , very knowledgeable and a clear cummunicator professional and polite
Wonderful people.
Very very very helpful
Thank you.
2024年7月9日
Aloha by NCR Voyix からの回答
We’re happy to hear about your great experience with Alex and our support team. Thanks for being a valued customer.
they are so fast and lovely people!
2024年7月9日
Aloha by NCR Voyix からの回答
Thanks for being a valued customer; we love hearing about your positive experience with our team.
Added a service charge to checks
Added a service charge to checks. Asked for a report so we can track this charge and keep in seperate from other charges like a large party gratuity. Was told I can just pull the numbers off each checkout at the end of day and keep a bunch of excel sheets. The numbers are in Aloha but asking for a report of the numbers is too much.
2024年6月20日
Aloha by NCR Voyix からの回答
Brian, thank you for the feedback. We will relay your message.
Aloha by NCR Voyix からの回答
Thank you for sharing your experience with us.
Aloha by NCR Voyix からの回答
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
They were on top of it and took care of…
They were on top of it and took care of me from minute one to minute 78!
2024年6月27日
Aloha by NCR Voyix からの回答
Thanks for being a valued customer, we love hearing about your positive experience with our team.
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