Nectarsleep レビュー 

Poor quality mattresses. They are disposable mattresses and not made with quality materials. The furniture is the same and misrepresented on the website. If you buy something and have to return it, it is a NIGHTMARE. I did a return on the Mira bed and night stands and it took Fed Ex weeks to come and pick up because Nectar did not input the return properly. I had to call in 5 times to fix this one simple issue - waiting on phone 45-60 minutes each time to resolve this simple issue. Waiting for a supervisor each time, inputting the return, being promised FedEx would pick up and FedEx never showing up. Disgusting experience. Never again!

Would never buy from them again based on the lack of customer support. They will make you wait an hour on the phone playing games with you suggesting really dumb solutions that never resolve the problem. Just to promise you they will call you later tonight or email a resolution, but completely ghost you. The most unprofessional company. The items themselves were not bad, but if you get an item that is defected good luck.

I cannot say enough about both Nectar as a company and the comfort of their mattresses. Recently, I went through one of the most devastating experiences of my life when my home was destroyed in a flood. I lost absolutely everything, including my bed. Out of everything that was ruined, I was most heartbroken about my Nectar mattress, because it had truly been the most comfortable bed I have ever slept in.

What stood out to me in this difficult time was not just the product, but the company behind it. From the moment I reached out, Nectar treated me with compassion and care. Kimberly R. and Shanne D. took the time to listen to my situation, offered empathy, and went above and beyond to help. They didn’t just treat me like another customer; they treated me like a human being going through a crisis. That kind of service is rare and unforgettable.

When you buy from Nectar, you’re not only getting a bed that provides the best sleep imaginable—you’re choosing a company that values its customers, truly listens, and shows up for people in need. In a world where customer service often feels rushed or impersonal, Nectar’s team reminded me that kindness and support still exist.

I am beyond grateful for their generosity and support during such a difficult time. Because of them, I get to look forward to a little comfort again after so much loss. Nectar has gained not just a lifelong customer in me, but a genuine advocate.

Thank you, Kimberly R. and Shanne D., for making such a difference in my life, and restoring hope in the rest of my neighborhood that is slowly being rebuilt.

I’m extremely disappointed with my experience with Nectar and their so-called “Forever Warranty.” I’ve had my mattress for about 5 years, and it started giving me problems just a couple of years in — developing a deep dip that has only gotten worse over time. That sagging caused serious back pain and made it nearly impossible to get a good night’s sleep.

When I finally reached out for warranty support, I expected a smooth, helpful process. Instead, it became a frustrating loop of requests for more photos and proof. In trying to lift and position the mattress for their pictures, I actually aggravated my back injury. Even after explaining my situation, they kept asking for more documentation instead of offering a quick resolution.

With my back in worse shape and no real progress, I couldn’t wait around any longer for them to “decide” what to do. I’m now replacing the mattress out of my own pocket — something I never thought I’d have to do with a brand that advertises a Forever Warranty.

Nectar was probably the single worst mattress purchasing experience I have ever had. From excessive multi month delays on “in stock” items, abnormal sizing (mattress was about 5% smaller in all dimensions than a standard king) to to poor quality, Nectar hit the trifecta. When items listed as in stock were purchased, after an extended period that missed the delivery window, we started to get multiple calls a day from an “international” call center asking if we wanted a lesser product than what we ordered yet with only vague promises that it would ship any time too soon as well. This was a colossal waste of time and money and we will never use Nectar again. Fair warning, steer clear.

Ordered a Queen in everything and received a fkin king mattress. Didn't realize it until we had the old bed broken down and was putting the mattress on the base. Safe to say they got cursed out good. How slow can you be to ship everything queen BUT the mattress.

Worked with customer service for my recent purchase including the White Glove service. After being convince to purchase the bundle I didn't realize the headboard I had in the original cart was not included. I called back and purchased the headboard but was told that since the headboard was a separate purchase the White Glove Service would not install it. What? I just dropped $4,400 including the $300 White Glove service and they can't attach the head board with 4 bolts? This was a mistake on Nectar customer service to begin with. They have me a $50 discount on the headboard but that doesn't help if you aren't able to lift heavy objects.

Excellent staff very helpful. Salesman was especially helpful in helping us choose a new mattress. Explaining everything to us and showing us various bed bases and mattresses. Would highly recommend Nectar!

Order number N-16643305. I ordered this mattress on July 5, 2025, and it was delivered on July 9, 2025. I paid over $1,100 for it, including extended protection with Allstate. My partner and I unpacked the mattress on July 12, which was a Saturday. The first night was cool, and the second night was also cool. However, on the third night, I experienced pain while tossing and turning. Customer service claimed this is a medium-firm mattress, but I am pregnant and have scoliosis, which contributed to my back pain. My partner even commented that the bed felt uneven and softer compared to his firmer spring mattress.

The process to get a replacement was incredibly frustrating. They required me to measure the mattress, take pictures of it and the tags, and provide various measurements—unnecessary steps given that it had just been delivered. I barely had the mattress for a week, and it has been a terrible experience. The Nectar Premier mattress is not medium-firm; it feels incredibly soft, and I've begun to sink into it. I've had much better mattresses than this memory foam option.

Today, Sharetown came to pick up my mattress so I can get my refund of over $1,100. I plan to seek a mattress elsewhere because Nectar is not worth it. I would not recommend this company at all.

I gave nectar a two star review, because it did show up on time and it was a matres .
I let my New Premier Nectar mattress expand for 72 hours without being layed on. First, it never fully filled out leaving the outside liner lose on all corners and sides. Second, once i slept on the Nectar Premier mattress i found it to be quit comfortable for two days, then i noticed it getting lumpy and like it was separating leaving a dip in places. I weigh 205lbs and im 6'2" tall, and the only one on the mattress. Yes as they told me i was more than welcome to send it back. That is not a alternative for me because I'm a disabled veteran, and unable to even .ove the .mattress. I had the men that brought out the new recliner I bought set it up for me. I was generous a thankful they were able to help me out.I cant afford to have someone come to my house and somehow box it up. I have to save for my stuff. So 3 yrs later I still have a very bad mattress on my bed frame.
NO i WOULD NOT RECOMMEND ! This mattress to any one for any reason. I dont like giving negative reviews, but I felt I had to. Hoping no one else gets put in the same predicament as me.

This company is a SCAM! While the mattress is fantastic, they are crooks with terrible customer support. I bought my mattress because of their current "summer sale" (which shows it has a few hours left at all times, and resets every few hours to make it seem urgent). They promised $500 worth of free accessories alongside my purchase, which was what made me buy from them. The accessories didn't ship with my mattress, which was weird, but whatever. We eventually followed up with the company and they said the shipment was cancelled as the items didn't actually exist to begin with. After many encounters with their customer service, they finally said they had gotten the accessories and were shipping them out. After they didn't arrive when they were supposed to, we contacted them again, and they said once again that they didn't actually exist. They finally gave us a $50 refund, on the $500 of accessories we paid for! So now we're basically out $450, and they are STILL offering this fraudulent deal on their website! The mattress is good, but I would never ever deal with these frauds again! Absolutely avoid at all costs!

I am extremely disappointed with my Nectar delivery experience. I was told my mattress would arrive on a specific date, so I stayed home all day, only to find out it would be delayed to the next day. Once again, I waited all day with no update, and eventually discovered the mattress had been delivered to the leasing office after hours, which was closed.

No one contacted me with delivery changes or status updates. I had to find my own way to get the mattress from the office to my apartment, which was not easy. After all of this inconvenience, Nectar offered me a mere $50 and a sheet as an apology, completely unacceptable considering the time, stress, and effort this situation caused.

This has been a frustrating and disappointing experience, and I expected much better service from a company that claims to value its customers.

Reached out to nectar regarding a broken bedframe. This is the 2nd bedframe that was sent to me, under warranty, as the first arrived damaged in the box.
The frame lasted 1 year, after which I had to buy metal feet on amazon to support the frame centrally. 1 more year later, the left-head side of the frame snapped and crashed down with us lying on top. The frame is poorly constructed with thin wood. The frame is completely disconnected from the headboard itself and needs to be supported up off of the ground with text books. I've reached out to nectar about their quality control, and they replied with a 1 sentence "Your nectar purchase is out of warranty, there's nothing we can do." This is unacceptable for a frame that runs upwards of $650.
The bed itself is comfortable, but doesn't fit into the king-size frame they provide you with. It therefore chronically bends and droops at the edges, and there's simply no proper way to it into the small frame.
Nectar is one huge mistake, and there's a reason they run massive discounts and cost cheaper than the bigger name companies.
Buyer beware. At a minimum, stay completely away from their frames.

Horrible, horrible experience and will be returning mattresses due to customer service experience. Horrible/no customer service!!! Would have loved to keep the mattress because it does seem comfortable but will not keep with the current frame and want to spend my hard earned money with a company that respects me and my concerns.

Mattress frame received according to Nectar website was supposed to be 60x80 but actually measures 78 1/2 by barely 58. If they would have offered to exchange it as I asked they could have kept a customer now I am so upset about all the time wasted and rudeness received that I don’t want the damn bed anymore.

I spent 4.5 hours on the phone they require 15 different pictures that I kept having to resend because they didn’t like them. Not to mention I got disconnected twice and they didn’t call back even though I had been sending via email photos and sent my phone number.

On my third call I was told the bed frame is within acceptable measurement guidelines and they won’t replace. When I explained the shorter frame will create more opportunity for mattress to sag they said mattress is under warranty if that happens. We have two other adjustable frames and they all measure exactly the same size as mattress.

In addition, we initially also thought usb ports were missing and massage function didn’t work because the book received for the mattress frame was not for the mattress frame we apparently have. The usb ports were in a different place and massage function instructions did not turn it on but my husband was able to finally get it to work a different way.

I ordered an adjustable base from Nectar and paid $199 for White Glove delivery. The delivery was scheduled for a specific day, and I cleared my schedule and stayed home all day—no one showed up, and I received zero communication.

I tried contacting the delivery partner (Hub Group) multiple times—automated phone lines, no live agents, no responses. After days of silence, they eventually reached out and completed the delivery, without even acknowledging or apologizing for the missed appointment.

I emailed Nectar directly multiple times to explain what happened and request a partial refund for the service I clearly did not receive—but they haven’t responded at all. I expected far better for a premium delivery fee and am incredibly disappointed by both the service and the lack of customer care.

I am deeply disappointed in the poor customer service and sharing my experience elsewhere so others know what to expect.
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Update: After posting this review, Nectar finally responded to my emails. While I appreciate that they did reach out and address the issue, I still feel the situation should never have escalated this far. The resolution was acceptable, but the communication and delivery process were deeply frustrating. I’ve updated this review to reflect that they eventually made contact.

We bought a bed for my 84 year old mother 1 year ago. A month ago the bed stopped working, we called, we informed it was under warranty and they referred us to a service provider. That company proved to be hopeless. In meantime we diagnosed that the power supply was not working. Called Nectar to try to have this replaced - nightmare! Ended up buying the part for $20 from Amazon. No more Nectar beds for us.

We have had our nectar mattress since 2018. It started to compress/sag in the areas my husband and I sleep every night in probably 2023. We finally started to get back pain and do something about it now in 2025 seeing as nectar has a lifetime warranty. I contacted the company and they advised me to send pictures of the mattress and tag so they could see the problem areas. They replied to me within the hour and told me our mattress is not covered under warranty due to stains ON THE TOP PROTECTIVE COVER. These stains, mind you, are from normal body oils over time. But Nectar did not care to hear us out and simply stated that the “substance stains” could be breaking down the mattress foam so therefore they are voiding our lifetime warranty for good. WTF?! The pictures CLEARLY show the compression from where TWO BODIES LAY on both sides of the bed!! It’s like they’re looking for any little excuse to not send you a free mattress. My husband and I were prepared to also upgrade and pay the extra money for a hybrid mattress but after this experience we will sharing our terrible experience about nectar and finally taking our business elsewhere. If you intend on trying to use your lifetime warranty make sure your mattress is absolutely PERFECT before you send in pictures because Nectar is looking for any possible reason to nullify your warranty!

Fast delivery. Complicated assembly. Would prefer a firmer mattress. Deplorable after sales service with their subcontractors ServeCo. Remote for adjustable base broke 3 weeks ago. Paid ServeCo for new remote 3 weeks ago. So far NOTHING. EXPLAINED MATRESS IS UNUSABLE AS I CAN'T ADJUST IT TO FLAT POSITION. Numerous chats and calls false promises. Still can't use the bed.

I bought a hybrid Nectar mattress for $700 in March of 2023. It is now May of 2025 and my new Saatva mattress is scheduled for delivery today. Why
? Because that cheap Nectar mattress gave out about a month ago and my back is killing me. There is a huge sag in the middle and I can't get a good night sleep on it. Granted, it is on an adjustable base but that shouldn't matter according to their website. They say they will replace it if there is a particular number of inches of sag (2 inches I believe) but I am nowhere near that point. I'll be a cripple before I meet that criterion. By the way, I am 6 feet tall and 190 Lbs, nothing out of the ordinary. Quite frankly, the thought of having to fight for God knows how long to try and remedy the situation makes my head hurt. I am far too busy to deal with it. I need my sleep!
In addition to the horrible product, I discovered that II was not able to post a review on the Nectar website. This tells me that those ratings are false. So, bad product and blatant lying. Screw Nectar! You couldn't pay me to sleep on one of their trash heaps again. I'll post a review about the Saatva once it's broken in a bit.

We had our mattress for a couple of year we tried to make a warranty claim because the middle of the bed was sinking in when you lay on it and they voided the warranty because the bed had a stain on it and they voided the warranty definitely wouldn't recommend buying from these crooks