Nectarsleep レビュー 

I can’t believe I need to have a huge Nectar Dream Cloud mattress taking up my dining room for a month when I have houseguests all month as well. Unbelievable. Why? How do you get away with that?
‘Free returns’ is purposefully misleading to increase your sales. Must not be legal and what a terrible customer experience.

Nectar basically stole from me and made threats over the phone when I called them about it.

Do not believe them about their hassle free return policy! I contacted them after the required 30 day trial period to return the mattress for being too firm. They asked me to send them pictures of the mattress. They denied the return stating there was a stain. I spent 4 hours dealing with this.

They disconnected my chat 3 times and reiected the claim three times. They were looking at the tiniest shadow that isn't even visible to the naked eye and insisting it was a stain. I mention this because if you do have even a smudge they won't take it back, citing that any mark voids out their 360 day return policy. If you do go with this company I recommend you take pictures of it right out of the box. I insisted multiple times that the mattress was not stained and they were seeing a camera mark or a shadow. I requested multiple times that they send someone to the house to inspect it for themselves.

I finally threatened to sue them for breach of contract! After being disconnected by them a third time, I called them and they accepted the final picture .Luckily, my mattress really wasn't stained and it was a shadow from the camera. Please be aware they won't take your mattress back if you have the slightest discoloration. I can not believe how difficult it was to get them to honor their agreement. I will never buy from this company again. Oh, and they are saying that once a third party comes to remove the mattress, I have to get the receipt and send it to Nectar myself before they will return the money. We will see if they actually reimburse me. Clearly, this is not the hassle free return policy they boast about. Buyer beware!! I have a picture of the mattress they rejected if anyone wants to see the level of “stain” that warrants void on policy.

***Update in response to your response: The company emailed to inform me, they have no way to pick up the mattress. They gave me the option to bring the mattress to a garbage dump or put it on the curb on trash day and take pictures. LOL, after the rejected my claim for a pea sized discoloration they want me to throw it in the garbage dump and send them pictures before they will refund me.

Return policy is a COMPLETE scam!

This is not a recent purchase. We purchased this mattress 2 years ago (6/7/2021), and it was broken down on the sides where we were falling off the sides around the 7 month mark. Off and on for over a year now we have had no luck with customer service, they are always going to "look into it and get back to us" , to which they never do. Almost every month we have called someone at the support number and get the same run around. The customer service is one of the worst I have ever experienced. The bed slept well for maybe 3 months, then went downhill fast. Be prepared to spend time with the support department to never get any results. The warranty must be a joke. It may as well just be an oversized expensive dog bed at this point because neither of us can sleep on it comfortably. Recent purchase? No. Ongoing battle with the non existent customer service to fix a problem from the original purchase date? Yes-since 11/2021 almost monthly.

Worst mattress I ever slept on in my life. Do not buy this mattress. You can't move in it. It's hot!! You will be in Pain all night. The 365 sleep policy is phony too. When you call to return it they give you the run around. I bought it from Mattress Warehouse and when I went back for help to return they said too bad we can't help you because we don't honor Nectar's policy. Don't shop at either place

I purchased a Nectar mattress online and 3 weeks later it has not been delivered. After being notified that the mattress was received by the delivery service and I would be getting a call from them, no one called. After calling Nectar, I was told they were unable to make contact with the delivery service. After more phone calls and promises that they would get back to me, no one ever reached out to me. Still waiting to hear something or my mattress to be delivered.

One year into owning the bed and the sides have completely failed. I tried to just get a replacement but they denied me even under warranty. I sent in photos but they continue to deny the exchange. Hard to sleep at times not worth the $800 price tag.

Poor customer service. They sell mattresses but nothing to support them. They will tell you a box spring is not necessary, but it is. They advertise a a foundation that can be used as a box spring but it won’t fit in a frame. Very misleading. The solution was swapping out current mattress for an even more expensive mattress.

If I could rate this company with no star at all I would! The 365 days trial is a scam and it’s their way of getting you! When I reached out the customer service before my 365 days trial ended for a return they just denied my request because of some small stains! I really wanted to love this mattress but I just hate it! Instead of helping my back pain it just made it worst! Don’t believe whatever guaranty they offer cause it’s just a scam! The customer’s service is the worst I ever experienced.

I love the mattress. I see a lot of people had problems returning it but I’m not planning to have to do that. If it holds up the way it has I’m fine with keeping it for years.

My husband and I just bought one of their hybrid mattresses. We went all in and got the deluxe version and everything. Instead of a comfortable mattress, we got a rock hard behemoth that is giving my husband and I terrible back, shoulder, hip and neck pain. I tried to call and return it, but they're refusing to take it back until we "get used to it" for 30 days. I'm disabled. Sleeping on this for that long is going to put me in the ER at least once, if not more. Their "solution" is to send us a 2" memory foam topper to convert it into a soft bed. Like 2" is going to feel like ANY difference at all. I did accept the free topper, since I was afraid they'd use it as grounds to refuse my return request I'll be making as soon as the 30 days is up. The 30 day policy is idiocy and absolutely unacceptable when it's causing us this much pain. I'm not looking forward to trying to get our money back, since I can already tell they're going to try and make it impossible.

The 365 night trial is a SCAM and they will not honor it. I began a return within the trial period and was denied because of a scuff on the mattress surface that was there when I unboxed it. The online chat agent gave me a long runaround before denying me again. The mattress was comfortable at first but the memory foam has begun to sag at the sides within a year. Be warned they will not honor your return.

The Nectar Hybrid Mattress has caused me to have terrible hip pain, that I have never had before. Didn't help my husband's back. So not good for back pain users. The top is wrinkled. The bed is lumpy after using only 1 month. Tried many times to return. Customer service is a nightmare. All of them are the rudest people on earth! Gave me such a run around. After being hateful and finally giving you the go ahead to return, they give your address to a thirdparty company and tell you that they will come in a non-company truck wearing non-logoed clothes, so no uniform, to pick up. And then you may get your money back with in your 365 day trail. So I have to wait for a stranger to come in my home with my kid, to pick up a mattress that sucks and then wait over 330 for a refund. So they suck

We ordered two full mattresses in August 2022. Sheets and pillows were included in with the purchase. We spent over $1600. One of the zippers on a pillow cover broke in March 2023. I contacted customer support and I was told there is no warranty to cover replacement because the items were "free." My expectations is for all products to last at least one year. Items are poor quality. Poor customer service.

Great to sleep on
Terrible for love making way to soft and sink in.

Incredibly soft. Zero side support. 3 months use, it’s become a speed bump in middle and kills my back. 15 emails for returning it, and their response is “refund of $250 to keep it”. Their CSR are a complete joke. Should have a zero stars option.

The adjustable bed frame remote broke. They refuse to replace or offer a way to PAY for a replacement. They instead send me an Amazon link to a knock-off remote for $120 that looks like my remote. AWFUL. Stay away.

Don't be a fool like me. They claim to be all about the customer but in the end, do NOT stand behind their products. Buyer beware. When you reach out to replace or return an item they delay responding for days, ask you for evidence, dispute the evidence, and ask you for more, say it doesn't meet their criteria, and then offer you fifteen bucks off. They basically delay you and or argue with you until you just give up. Incredibly disappointed. Read the fine print.

I am incredibly disappointed in this company. Supposedly you have a year to try your mattress and return it. After a couple of nights this mattress was bothering my back so I contacted nectar to return it. They said I HAD to sleep on it for 30 nights in order to return it. So after 30 days I once again tried to return the mattress and was asked 100 questions about why the mattress doesn’t work for me. They then asked for 10 pictures of the mattress, the tags, the front and the side to make sure it didn’t have any “stains” on it. After submitting multiple photos they told me the photo wasn’t from the correct angle. They also told me that if a return was accepted I had to take it myself to a donation site and provide them with a receipt of proof of donation for a refund. I told Nectar mattress that I don’t have a car large enough to carry a king sized mattress. Their strategy seems to be to give you as hard of a time as possible so you give up on returning the item. I will be disputing this purchase with American Express. If you are someone who is looking to truly try a mattress to see if it works for your back, look elsewhere! I would never recommend this company.

Bought this split King motor on bed went bad under 2 years . They sent a replacement was not the same one I bought different remote. After quit working called so called customer service got email from him few minutes later he could sell us a new one and suggested maybe buy a cheaper. What ? Did not have a plan for some one to work on it . I’am a disabled combat vet is the reason I bought this to was to adjust head and foot for back neck when hurting. Wife also had total hip replacement and had to use the side that works . This is a very cheap frame . Don’t buy this ever!! No customer service just sales people!