Nestoly レビュー 

Hello, I ordered a toy for my cats over 2 months ago. I live in Washington State, and they delivered my order to West Virginia. When they FINALLY acknowledged the fact that they misdeliveed my order, they told me that they would redeliver a new order to me free of charge, which makes no sense because I didn't get the first order that I was charged for. I still have not received the second order. I have requested a refund twice from them and has not heard anything since my initial request for a refund. DO NOT ORDER ANYTHING FROM THIS COMPANY unless you like giving away your money.

Shipping took 1-1/2 months to arrive. The company said 2 weeks to the US when purchased. So much for honesty in shipping.
Price was good and the 2 cats do scratch them but still like the furniture too. Another selling point not accurate.
Quality is excellent though.

I placed an order in June, here are in September and still never received my order. Send 4-5 emails requesting my refund. Have had no satisfaction to date. DO NOT USE THIS COMPANY. They are not trustworthy or the are a scam.

I was told that the product was delivered but I have yet to see it. I have no clue where it was delivered to if at all. I have waited almost a.month for it and still have not received it but they got my money. I would not recommend!! Will not order again.

I placed an order for cat beds in july . By the end of July I called and asked where my order was. They said it was in Houston and they could not give me a refund or cancel the order because it was in transit. It is now September 1 I still have not received my order and now they’re not replying to my emails. Worst customer service I’ve ever had. I can’t even get a refund because I can’t get anyone to answer my calls or answer my email stay away from this company

PLEASE DO NOT BUY FROM THIS COMPANY!!!
If I could give them 0 stars, I would. I placed an order for some items for my cat's birthday. I tracked it and tracked it but it was never delivered even though Nestoly claims it was. Nestoly indicated they would re-send the items so I kept following up with them via email asking for a tracking # and if the package was re-sent. 3 emails sent so far with no response received. To date, no package has been received nor a response.

Ordered a cat sleep scratch play basket 21 days ago and never received it. There isn’t a phone number to call so I have sent many emails. First two emails received back were automated replies. According to the tracking system, which is not the shipping company, my item was sent to another state. After a few days it said it was delivered, in that other state. Now it is showing the USPS delivered it, but USPS doesn’t show that. At this point I just want a refund, which they are balking at. Makes me wonder if they are pulling a scam as I know see this has happened to others. I now have my bank involved. DON’T DO BUSINESS WITH THIS COMPANY!

They don't even get a 1
47 days no product
Tracking says it's in Houston last 35 days
Don't trust
DON'T BUY

I ordered an item on the 5th of July and was notified of shipment on the 7 th of July. I waited and waited and checked the tracking number periodically and was informed that my item was at the Houston facility with a delayed delivery status. The last time I checked the tracking was August 24th with the same result - delayed delivery. I checked the tracking on the 27th of August and found that the item was delivered on the 19th of August. No item was ever received. What a ripoff.

AWEFUL, FAKE SHIPPING UPDATES, FAKE CUSTOMER SERVICE, FAKE EVERYTHING. DO NOT RISK LOSING MONEY ON NESTOLY!!!!!!!!!!!!!!!!

Very disappointing experience. I have not received my order and have contacted customer service several times, but unfortunately have received no response.

I believe the shop is based in China, and the delivery company in Australia has also been completely unresponsive. Despite repeatedly requesting an update, I still have no information about where my order is or when I can expect to receive it.

I am now unsure whether I will receive my order or be able to get a refund. I am also concerned about the security of my credit card payment given the lack of communication and support.

Very poor customer service. I would not recommend purchasing from this shop based on my experience.

Never received my goods keep getting automated emails saying it can take up to 10 days for delivery, ordered on 8/7/26 still have not received them. They are a shit company! do not use them.

I have never received the rug and they will not reimburse me. They no longer reply to my e-mails. You don't need this problem. Don't buy.

Its a shame you dont check your reviews just like you dont provide any access to respond to customer service. There is no customer service! No phone numbers; no way to send an email. No response on anything. Very poor website. Sure you sell your Chinese made products but no help in returning, warranteeing them, replacements, refunds, NOTHING. Very unhappy. I would like to exchange my cat scratch bed for larger size. Cannot get response. Going to contact my credit card company.

I made two separate orders for cat rope baskets.. Never received either. One says it was delivered and the other tracking says it was intercepted. I keep emailing and getting nowhere 😩

You received your money on July 6 yet I am still waiting for the delivery of the nesting cat bed that I ordered. I see that you still advertise on the internet yet I am now witnessing that there are multiple complaints about not receiving merchandise or extremely long waits. When I go to your website I am blocked. When I try to contact you via your customer service you don't answer. I will not recommend your company to anyone.

Another company hiding that they're Chinese. Long delivery time for an overpriced product probably made in a sweat shop.

I can't give 0 star ...I ordered 2 items I got one and when I email with the item # that I did not get they return with the item # I did get this has been going on for months. They refuse to address issue don't order from them

I ordered the sleep and scratch basket for cats in June. It’s now august and despite repeated emails to Nestoly customer service I still have not received the basket. They stopped responding after the third email. This was a total waste of time. Do not order from them, they do not deliver the product and do not care to help at all.

What to say here. I have order 4 times from this company. I actually received 2 of the orders. Did not receive the 3rd order. Then they cancelled the 4th order because they could not comprehend that I had not received the 3rd order. Must be a dozen emails to these automatic responders. But they don't read their emails and they certainly don't follow through with buyer requests.