Nestoly cannot be trusted. Unless you enjoy being ripped off, don't ever buy from this company. I ordered a cat bed many months ago. Never received it. Contacted the company and they said they wou... ãã£ãšèŠã
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Ordered a cat bed August 27, 2026. Tracking shows delivered Sept. 14th, BUT then shows on way to next station on the 15th, picked up by shipping partner on 19th and arrived at shipping partner... ãã£ãšèŠã
Placed order in June, after 4 weeks, I emailed them that I hadn't received my order, they said it was delivered,,,to a city 25 miles away, address not even close to mine. Requested replacement, they... ãã£ãšèŠã
Its a shame you dont check your reviews just like you dont provide any access to respond to customer service. There is no customer service! No phone numbers; no way to send an email. No response on a... ãã£ãšèŠã
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Cat toys
I have had two of these cat toys delivered and after 24 hrs they no longer work.It looks as though it is charging but after hours on charge they no longer work.Save your money, do not purchase these items
Ordinato una spazzola per i peli delâŠ
Ordinato una spazzola per i peli del cane, pagata, mai arrivata
DO NOT USE THIS COMPANY EVER
Absoltulely terrible company take your money take 10 days to pick your item before even shipping items stay well clear of this company dodgy as hell? Unprofessional won't refund tell me I've got to wait this was a Christmas present for my cat ordered 2nd December. Today 19th and only just picked.
Prodotto guasto sostituito con uno nuovo ... guasto anch'esso
Ho ricevuto una pallina per Gatti con batteria palesemente danneggiata e non ricaricabile, me ne hanno spedito una seconda e anche questa ha lo stesso identico problema.
Lasciate perdere per caritÃ
Bought a cat toy
Bought a cat toy, charged it and it never worked. Never got a reply from them when trying to return or replace product
Does not do what it claims to
Packaging was good. After that it was disappointing. A waste of money. Does not do what it claims to do. The rating 1 is for the packaging
Ordered blue wand Interactive Cat Toy
Ordered blue wand Interactive Cat Toy, received with a cracked, broken base in flimsy packaging. Wrote company with photos and was sent a replacement wand, but no new base. Wrote company again which offered me a refund on the shipping charge $4+, but not on the item >$17. I asked for a new base to be sent and haven't received yet. Faulty product, poor customer service, and terrible value.
Item didn't arrive
Item didn't arrive. Asked for a refund and didn't reply. Have had to get a charge reversal from the card issuer. Best avoid.
If I could give a minus 10 stars
If I could give a minus 10 stars, it would be too much. They sent me a defective cat toy and when I asked for a refund, they proceeded to offer me 25% refund as a good will gesture, then 50% refund and then 75% refund over the course of three weeks. I contacted American Express to pull my money back, waiting to see if that helped. I told them I would return their defective product to international shipping per their policy and quoted their policy, and to refund ALL of my money. Today I received another email and they are offering me ALL of my money back. Do not buy anything through this company unless you have the patience to get your money back. Not trust worthy or customer friendly.
Avoid these MFs like the plague
Avoid these MFs like the plague. Their website is filled with FAKE positive reviews and they sell dollar store crap from Third World Countries.
Rechargeable cat ball
Just received my cat ball, it will not charge at all. Have contacted the company for advice/ refund watch this space!
I bought the little moving ball catâŠ
I bought the little moving ball cat toy. Took 2 weeks to arrive, box was damaged on arrival, cheap product and cat is terrified of it, itâs noisy and darts around in an almost violent manner! Reviews on the website for this product I suspect are fake
False advertisements
False advertisements!
Bought the flying disks cat toy for £10 thinking at that price shouldn't be too bad. Arrived couple weeks later but didn't work at all so emailed. They offered replacement which i accepted. Another couple of weeks later new product arrived broken and faulty so emailed. Offered me a pathetic £3.50 refund due to cost of returns being high. Not my fault your company sells rubbish and should take the brunt and issue full refund. 1 star is being kind really.
Warning itâs scam!!!
It needed 3 weeks to arrive in Germany. Instead of two Keychains it was 1 and this one was broken. 1 Star is way too much for this Scamming Crap
Faulty cat toy, problems getting refund
The rechargeable cat toy I bought was great initially, it worked for just over 24 hours then stopped working even though fully charged. I contacted Nestoly the same day to advise of the fault and sent a short video at their request.
They offered to send a replacement but I responded to say I would like a refund as the toy is faulty and I notified them straight away. They offered a partial refund of £3.85 initially which then increased to £7 when I said the initial offer was not acceptable and reiterated that I was entitled to a full refund under the Sale of Goods Act. Throughout I have stated that I wish to receive a full refund of the £14.99 paid but they are continuing to refuse to honour my statutory rights.
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