New Homes Mortgage Scotland レビュー 

Really good service and quick to respond to any queries. I would definitely recommend. Jade and Avril have been helping us through the process and have been very thorough

Incredible customer service right from the start. The staff always kept in touch to provide us with updates and advise. What we thought to be a very difficult mortgage application was made smoothly by the NHMH team and we are impressed. We were hand held through the final process by the staff and the experience has been great. I must thank Jade, Bruno, Jonathan and other members of the team for their support as always.

Great customer experience, Jade and Helen have been fantastic from start to finish, the process has been seamless and stress free.

I recently had the pleasure of working with New Homes Mortgage Scotland again while helping my friends with the process of buying a house. Since English isn't their first language, I helped them with some of the more complicated parts, and Dean and Jade were amazing throughout. They were so professional and patient, explaining everything twice to make sure we all understood clearly.

We couldn’t have done it without their help — thank you so much!

Seamless from start to finish! As first time buyers, the mortgage process was quite daunting however NHMS put our minds at ease from the first call. Bailey, Liam and Dean went above and beyond to find the right product for us and kept us updated at every stage of the process. Would highly recommend!

Excellent service by David Green and Jade

You're better off finding an independent advisor who will look after your best interest. With NHM Scotland different employees deal with you at each stage of the process. The information passed on to them often gets missed, misunderstood or not noted down. If you are looking for a personalised service then look at your local independent advisor.

Our experience with NHM Scotland could have been better but it was not. They did not care or try to make it better. Even their Managing Director (Gerry) did not take us seriously. Was meant to contact us on the 18th of March '25- it is the 13th of April '25 and we did not even hear a single apology.

In terms of what went wrong....I am not even sure where to start... Our journey with NHM Scotland began in the summer 2024 when we first expressed our interest in a new build. Our Sales Exec gave us details for NHM Scotland. For convenience, we decided to contact them, and they got us an AiP.

Between August and November 2024 - while we were waiting for our plot to be released for the reservation. We were receiving calls from NHM. a minimum of twice a week (day and evening) asking us for updates from the developer. This reached a certain point where it almost came across as borderline harassment and we were feeling overwhelmed by the continuous calls. We complained to the developer. Even after the complaint, NHM. kept bothering us for few more days. Eventually, they gave us some peace (for few weeks) until our plot was finally ready for the reservation. This should have been a big RED FLAG for us. Yet, we ignored it. Please do not do the same thing.

Fast forward to December 2024 when we finally were able to officially reserve our Plot. Within seconds NHM. were on us within days we had an appointment with a mortgage advisor who applied for a mortgage with HSBC. As this was around Christmas time he did say that it might take a while for the bank to process the application due to the festive break.

Going back to mid-January, the progress with the application was very slow. There was a lot of going back and forward sending our documents, and explaining the same things over and over again. Banks have their own ways of verifying information and documents, this is understandable. Especially since our circumstances were atypical.

Around mid-February, after a lot of going back and forward, we felt that something was not right. Again, the developer started getting impatient, we were getting stressed and we expressed that we would potentially like to look at another provider - we were ignored.

A few weeks later while we were on holiday, we got called by our mortgage processor. This was Friday, she said that we had 2 hours to send additional documents as they wanted to close our case. Again, we were in a different country but done our best to supply the documents. She promised us that the decision will be made by Monday. Monday came and we were ignored... few days later we said that we wanted to look at another mortgage provider.

Then, sometime later, XX our mortgage advisor called to say that HSBC would not be processing our application. Did not state a reason. He said nothing to worry about we move forward and find something else. He was going on Holiday I believe it was from Friday to Monday. He said that when he is back on Monday he will get on our case straight away and keep us up to date. Again, Monday came, Tuesday came, Wednesday came...we heard nothing.

Our developer contacted NHM. and asked them about updates on our case, and then we heard from XX who said that he can't find any deals because the stamp duty is impacting a lot of people (?).

Anyway another week later with zero communication, our developer had to contact NHM. again, and at this point, Gerry the MD was gonna call and speak to us. Messaged us after 5pm saying that he would call us after 5.30pm...we cancelled our dinner plans and waited and waited... once more we were ignored. The next day at 9 am, XX (mortgage advisor) called us to say that he couldn't find any deals for us and that we should apply to the banks ourselves, and they couldn't help us.

At this point, Gerry still did not even attempt to contact us or apologise. Or even attempt to close our case in a professional manner.

We are not upset about the fact that we did not get a mortgage via NHM Scotland but we are upset because of the POOR CUSTOMER EXPERIENCE and the way they messed us about.

Thankfully, we found a new Independent advisor who secured us a mortgage offer within a WEEK.

At the same time NHM Scotland were still calling us to ask if we wanted to take the insurance with them.... not sure how to comment on this one...

You can interpret this story however you like but for us, this experience was not handled professionally. From beginning to end...

I recommend using NHM, the process was explained well and simplified for first time buyers and they provided great help and support when needed

Smooth and quick process. Good communication throughout the process. Assisted in getting our mortgage sorted swiftly with a quick turnaround of selling and moving.

This was our third time using NHMS services to get our mortgage and like the first 2 times every thing went seamlessly and was turned around super quick. This was my second time working with Helen who is an amazing mortgage adviser and was super prepared for our meetings and made the process stress free for us. We also worked with Jade who helped progress the mortgage application and overall it was a great experience yet again with NHMS. Will definitely recommend.

Truly an amazing experience!
As first time buyers, we were amazed at how good NHM is! We had an absolute smooth sailing experience working with Michael and Jade who kept us updated every step of our case until processed and completed. Would highly recommend NHM for their outstanding service!

Outstanding service!!!
made buying our home so simple and efficient with no hassle.
Jonathan and Jade were a pleasure to work with.

They were recommended by a builder from whom I wanted to buy a house. More or less, I was forced a bit into using them. While the initial affordability check for the house reservation was fast, the following steps were an utter disappointment through and through. Main issues: security and lack of contact. They are asking for very sensitive information, but they don't have a system to gather the information - they ask you to send your documents to a general email address in the company. From a company such as this, I would expect a secure portal with a dedicated account to upload your sensitive documents securely. I provided the documents by email, but they told me their system rejected my password-protected ZIP file, so I needed to password-protect every single document, which was annoying, time-consuming and unnecessary if they had the system mentioned earlier or at least accepted my secured file.
Now, the stalling and avoiding started. In my case, an advisor named Callum didn't reply to my email for days. When I called their main number, I was told he was away from the office, and no one else could help me. Then, when he came back, he told me to go to another broker as he had no idea when I would get my advice/mortgage offers. I wasted over 2 weeks since I provided the documents and got no mortgage offer or advice. Before the weekend of week 2, C. sent me an email saying he would contact me on Monday with an update. I don't have an update, so there was no reply to my email on Monday. The fellow was having a day off. There were some vague reassurances from his colleagues who answered the phone, saying they needed to contact the lenders and were taking their time, and C. did an excellent job with my application. I was done with them. I used my previous broker. Providing the same set of documents, I got my advice and offers within 2 days and two more days to get my mortgage application taken care of and submitted to the lender, which seemed impossible with New Homes Mortgages Scotland. I wasted time and was stressed, and I did not gain anything but a lesson never to use them again.

My developer recommended New Homes Mortgage Scotland to me.
They have been nothing but brilliant since I started talking with them, being exceptionally helpful at sorting out my mortgage and finding all the accompanying services that I asked for.
My thanks again to Helen, who went out of her way to get my mortgage offer when NatWest dropped the ball.

Our house developer recommend New Homes Mortgage Scotland and we are over the moon with the service they provided us from start to finish.

Our mortgage advisor, Helen, was absolutely fantastic and made us feel completely at ease straight from our initial call due to her kind and friendly personality. Helen is truly an expert in her field, her high level of industry knowledge is evident and she genuinely strives to find the best deal possible. She took the time to get to know us in order to recommend the products most suited to us and provided all tailored recommendations promptly and within an agreed budget. We really appreciated her regular updates and she even took the time to call to congratulate us once our mortgage was approved!

Overall, the team at NHMS made the whole process of securing our mortgage incredibly easy and stress free and we cannot recommend them highly enough!

Thank you,

Caroline and Kyle

Buying our first home, we didn't have a clue where to start! However, once we were put in touch with New Homes Mortgage Scotland via our house developer, we were instantly put at ease! Our mortgage adviser Helen was absolutely fantastic. She was knowledgeable, relatable and made us feel completely at ease about everything. As we moved further on in the process, Jade was fantastic! She kept in touch every couple of days, answering any questions we had, and the minute we had our mortgage confirmed, she was on the phone congratulating us! Overall, a wonderful experience and I would absolutely recommend NHMS to any first time buyers of new homes- simply brilliant!

Buying a new home is so exciting but equally nerve wracking. Even making that initial call to discuss our options was daunting, however, from start to finish I was made to feel at ease and was guided through the process with professionalism and care. Luckily things moved quickly for us, with reassurance and updates throughout. We can’t wait to move into our new home and would like to say a massive thanks to all those who have helped us along the way (Bruno, Callum, David and Jade) - what a great job you all do.

NHMS were brilliant. Recommended by Helen at Miller Homes and we are so grateful she did. We were taken through each step of the process and the team were great at guiding us through the process. Liam, Mark and Jade were very attentative and would recommend them to anyone looking to take out a mortgage! Thanks again

They were simply amazing , they guided us on every step as first time buyers and they are always available for communication. We really loved their work style and they were able to make sure we got the best mortgage rates available.

As first time buyers, securing a mortgage felt like a daunting process, but Aaron and Jade made it incredibly smooth and stress-free. Their professionalism, patience and expertise were evident from the start, guiding us through every step with clear communication and tailored advice. Thanks to their dedication and support, we now have our mortgage offer in place, and we couldn't be more grateful. If you're looking for knowledgeable, friendly , and reliable mortgage experts, we would highly recommend Aaron and Jade.

Thanks,
Alfred & Teju