Nouvelair レビュー 691

Très mauvaise expérience, je ne recommande pas! Des voleurs, des arnaqueurs à fuiiiiir prenez Transavia c’est plus fiable et toujours à l’heure

Très déçue par Nouvelair.
Mes vols Alger–Tunis et Tunis–Alger (septembre 2025) ont eu plus de 6 heures de retard chacun.
J’ai essayé de faire une réclamation, mais le formulaire en ligne ne fonctionne pas et personne ne répond aux e-mails.
Service client inexistant — je ne voyagerai plus avec cette compagnie.

A fuir!!! 10 heures de retard! et actuellement je cherche a avoir une attestation de retard par la compagnie, on me balade de service en service depuis 1 mois!

Sind am 16.10.25 mit Nouvelair von Düsseldorf nach Monastir geflogen. Alles Top , Maschine älter aber sehr sauber und ordentlich. Abflug und Ankunft on Point. Rückflug am 26.10.25 verlief ebenso reibungslos und super pünktlich. Cabin Crew auf beiden Flügen sehr nett und freundlich. Immer wieder gern. Sind vor Jahren schon mehrfach mit Nouvelair geflogen und hatten nie Probleme.

I was worried after reading all the reviews but overall we were lucky and we had a great return flight on the Tunis-London route. Very pleasant staff, no delays, no issues with luggage. I was going to put 5 stars but the check in experience in Tunis let them down.

First the online check in in Tunis didn't work, which resulted in holiday time wasted on the last day. Then unfortunately we encountered poorly trained staff at the check in counter. We appreciate new regulation has come in in April25 asking carriers to check no UK citizens have the right to travel to the UK and this is a lot to take in for staff. But in 6months they should have had the time to know how it works. First, they told us we would all be denied boarding because we didn't have "share codes". This was quite worrying and not presented as a small matter to solve. It also proved incorrect. Then they eventually accepted by husband's residency card as proof. My elderly mother is only visiting and had an ETA which was refused until a second person came in and eventually understood that she cannot have a "shared code" as she doesn't live in the UK, and accepted her ETA. It took longer for me: as a EU citizen with settled status, my passport is directly linked to my status online and all official pages confirm I have nothing else to show. I nevertheless managed to download the pdf of the settled decision, which was also not accepted. After the airport WiFi failed to work they eventually accepted to "help" and used their own phone to get me to generate a share code and accepted my check in. The 3Million website highlights that this would only happen if the carrier fails to have an up to date system that allows them to check your passport properly. So be prepared and have a share code ready just in case. The staff was nice and polite, helpful and patient in some way but it is frustrating they do not seem able to handle the UK system or understand it fully. In this case the carrier should at least have a line in their confirmation email warning UK passengers to generate a code before travelling if they're not UK citizens. I had travelled internationally the week before with no such issue. I also suggest they familiarise themselves again with ETAs and have some consistency on their system: the online check in only bugged for my husband but would have let me check in without any additional paperwork. And the fact that my husband somehow got off the hook with a proof of settlement when I didn't shows how incoherent their whole approach is. The check in took 45min and my elderly mother was quite shaken, which is unnecessary.

obliger de mettre 1 étoile...

Retard de plus de 2h, aucune information. Et le pire dans tout sa est qu'il n'ont charger aucune valises dans la soute. d'aucun passager.

Est ce normal de décoller alors que la soute est vide ????

Sur place les agents de Nouvelair, prennent uniquement les tunisiens, les français peuvent attendre.
3 jours pour avoir nos valises, aucune excuse
A FUIR IMPERATIVEMENT

Au départ de Lyon le 19 octobre notre supplément enregistrement et embarquement prioritaire du vol vers Tunis n’a pas été respecté par les deux hôtesses au comptoir

Both departure and arrival flights were late. The boarding crew of the departure flight was rude and both flights were not pleasant. The boarding phases were very very slow and no one helped in speeding the process, increasing the delay of the flights.
Never again.

Volato da Tunisi a Bologna. Volo dapprima riprogrammato con partenza 30 minuti dopo e poi in ritardo di quasi un’ora ok ma per il resto nessun problema anzi, ho avuto modo di parlare con l’assistenza perché avevo un problema con i nominativi dei biglietti e sono stati gentili disponibili e comprensivi. Offrono anche la possibilità di stivare i bagagli a mano gratuitamente. A differenza di tunisair, a bordo non viene servito nulla ma è possibile acquistare cibo e bevande a prezzo sicuramente inferiore dell’aereoporto.

Wenn ich mir die anderen Bewertungen hier so durchlese, hatten wir wohl ein Superglück mit unserem Flug mit nouvelair. Den Flug hatte der Reiseveranstalter gebucht, Hinflug mit Tunisair und Rückflug mit nouvelair. Ich muss schon sagen, dass ich massive Bedenken hatte und mich in einer gammeligen Maschine habe sitzen sehen, wo der Absturz obligatorisch ist, aber es war alles in Ordnung. Ich hatte online eingecheckt, aber obwohl wir nur Handgepäck hatten, mussten wir am Check-in noch die Bordkarten in Papierform abholen. Das ging fix und weiter zur Sicherheitskontrolle. Das Gepäck wurde vermessen und gewogen (8 kg erlaubt), ich hatte 8,8 kg und mein Mann sogar 10,8 kg aber das hat die nette Dame nicht interessiert und wir bekamen die Bändchen für das Kabinengepäck. Wir waren am richtigen Gate und das Boarding ging dann auch bald los, so dass wir für den 12:00 Uhr-Flug um Punkt 12:00 Uhr auf der Startbahn standen, die Maschine übrigens recht neu und sauber. Der Flug nach Frankfurt verlief dann ohne Probleme, das Bordpersonal hatte zwar nicht alle gewünschten Getrände an Bord (Cola Zero) aber okay, gibt Schlimmeres ...

Awful. we paid for luggage direct with the airline and they failed to update the holiday company. This resulted in a £84 access luggage charge, even though I have the receipt. When I contact the company directly their customer service is appalling
The plane was rusty on the outside , and tired and falling apart inside.
The steward argued with somebody about a £2.50 cup of tea!Never ever again. You will and learn.

Je tiens à vous remercier pour votre professionnalisme. J'ai particulièrement apprécié amabilité et la bonne humeur de Monsieur Bechir au service client.

Ils nous stressent a vouloir facturer le moindre gramme supplementaire de nos bagages sans jamais démontrer que leur balances sont fiables !Loint derrière Tunis air c esg une machine a pompe ld moindre euro et quand ilw ont du retard on doit tout leur pardonner 😡😡

Billig ja aber beide Male über 1 Stunde Verspätung und nicht mal für alle Handgepäckstücke hats platz. Wir mussten unsere den ganzen Flug zwischen die Beine nehmen!

Terrible, terrible, terrible...the worst dealings I've ever had with an airline. I tried to rebook a flight within the given time frame, all good, and then the system crashed. I couldn't rebook, called the next morning, and the case was referred somewhere. I booked a new flight, trusting the lost one would be refunded. Many friendly calls and emails to customer services, but the bureaucracy is appalling; I had to send physical evidence of my bank account (!!??), then received promises that the refund was on its way, but to this day nothing. I gave up as I had already wasted so much time and was going round in circles. I am truly shocked that such a company can exist - no accountability at all. Awful. Avoid.

Uszkodzony bagaż walizka do wyrzucenia i zero odzewu od linii mimo pisania eimel

Organisation et communication nulles, staff impoli, retard de plus de 1h30.
A fuir !!!! Très déçu de la qualité de la prestation !!!

Keinerlei Probleme, sowohl am Hin- als auch im Rückflug. Dass bei einem günstigen Flug Abstriche in Bezug auf Komfort und Verpflegung gemacht werden müssen, versteht sich von selbst. Ansonsten tadellos.

En tant que personne à mobilité réduite , on m'a refusé mon scooter électrique à la dernière minute , donc vacance trés pénible pour pouvoir effectuer des sorties. Que d'autres compagnies accepte mon scooter en soute en retirant les batteries.Je partirais plus avec Nouvelair ... Trés déçu de cette compagnie.Deception de notre voyage.

Terrible experience with Nouvelair – denied boarding without justification, zero accountability, and no support whatsoever.

My family and I – including my elderly mother and two young children – were denied boarding despite having all valid documents, including my mother's ETA visa, which the staff clearly didn’t understand or bother to verify correctly. They had no right to refuse us boarding.

The staff were incredibly rude, unprofessional, and completely unhelpful during the entire ordeal. They treated us with zero empathy or respect. Because of their ignorance, we were forced to cross three different countries in just 12 hours trying to find a solution.

We had to:

Book last-minute flights at our own expense
Pay for an extra night at a hotel
Endure an exhausting and unnecessary detour — all due to their mistake.
To make matters worse, I’ve sent numerous emails to Nouvelair with no response, no apology, and absolutely no compensation for the emotional and financial stress we were put through.
This airline is completely unreliable, lacks basic customer service, and does not take responsibility for its actions. I would never recommend Nouvelair to anyone. If you value your time, money, and dignity — avoid at all costs.