I was missing a bottle on a two bottle order. I contacted Purulia and Tom messaged me back. He reassured me that the bottle would be replaced at no extra charge, and I received the replacement right a... もっと見る
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I want to say that there was a little confusion on when I placed my order but talking through the email that’s provided was very beneficial and it led me to a nice fellow named Tom, who is very consci... もっと見る
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Haven't tried the product yet only had in my hands for about 30mins. That being said I my order was one bottle short I emailed them about it and within minutes I was contacted back and Tom had my bot... もっと見る
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I had placed an order and later found that this item wasn't right for me. Tom was very helpful in getting my order cancelled and very helpful in assisting me with obtaining a refund.
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4.7
優良
67件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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Trish the Wellness Advisor was…
Trish the Wellness Advisor was outstanding and responsive after a terrible experience with the company.
2026年9月19日
自発的なレビュー
Outstanding customer service
I had an issue with my account, where I inadvertently ordered under subscription instead of "buy once".
Richmond fixed the issue, so that I can order as needed. This was resolved immediately.
Richmond provided outstanding customer service.
2026年9月19日
自発的なレビュー
Customer Service Rocks!
My 30-year old daughter had an annual physical with bloodwork a few weeks ago. She's been told she has a "fatty liver." Randomly, an ad on Facebook for Purelia popped up. The ad claims complete healing of the liver and that there is a 60-Day Money Back Guarantee. I ordered 5 bottles. I was skeptical because I have tried this with other companies now and then and the biggest problem is that they claim you can cancel, you can get a money=back and all you have to do is contact Customer Service, only to find that no one ever answers the phone or the email just goes nowhere. But with Purelia, almost immediately after I ordered the 5 bottles, I got the receipt for the purchase and it showed that there was an additional $50 charged for an additional product I had not chosen. I jumped in and immediately and sent an email to Purelia's customer service. Within 15 minutes, 15 minutes!, I got an instant reply stating that they would refer it to a department and someone would get back t me. I thought, oh, no, here we go, the "hurry and wait," and the "we're processing it" all over again. NOT SO! Another 15 minutes went by and I happen to be out running an errand when I checked my bank balance. That $50 charge had immediately been returned to me! Within 30 minutes of it happening! LOUISE G. from Customer Service had jumped right in, took care of the mistake and my refund was safely back in my hands. She also assured me that I would have the 60-day Money Back Guarantee and was gracious enough to offer to oversea any difficulties I might have in future. I don't expect to have any difficulties and if I do, I am comforted in knowing that LOUIS G. will be there to support me.
2026年9月4日
自発的なレビュー
Purelia からの回答
Hi Kate,
Thank you for such a thoughtful review! We're so glad your daughter's health journey brought you to Purelia, and we really appreciate you giving us a chance despite some rocky experiences with other companies before.
We're thrilled Louise jumped in so quickly to catch and fix that charge — and glad she could reassure you about our 60-Day Money Back Guarantee too. That's exactly the kind of support we strive for.
We'll be sure to pass your kind words along to Louise — it'll mean a lot to her!
Wishing your daughter good health, and thank you for choosing Purelia.
Warm regards,
The Purelia Team
I had placed an order and later found…
I had placed an order and later found that this item wasn't right for me. Tom was very helpful in getting my order cancelled and very helpful in assisting me with obtaining a refund.
2026年9月18日
自発的なレビュー
Purelia からの回答
Hi Ernesto,
Thank you for your feedback! We're so glad Tom was able to step in and take care of everything for you quickly and smoothly.
We'll be sure to let him know how much you appreciated his help!
Thank you for giving Purelia a try — we hope to welcome you back in the future.
Warm regards,
The Purelia Team
I appreciate Tom and Customer Service
I want to say that there was a little confusion on when I placed my order but talking through the email that’s provided was very beneficial and it led me to a nice fellow named Tom, who is very conscientious and cared about my concern. He even complimented me on how I phrased it for him to understand, and he took action as a business owner for over 40 years Customer Service is very important and I’m so glad that this company has a person like Tom handling that department because he did an amazing job. Thank you Tom. Really appreciate you have a good day.
2026年9月18日
自発的なレビュー
Purelia からの回答
Hi William,
Thank you so much for taking the time to share this! It really means a lot to hear from someone with over 40 years of business experience that our customer service made a genuine impression — that's high praise coming from you.
We're so glad the mix-up around your order got sorted out, and that Tom was able to walk through it with you clearly and thoughtfully. His attentiveness and care are exactly what we hope every customer experiences with us.
We'll be sure to let Tom know how much his help meant to you — I know it'll make his day.
Thanks again for your kind words and for choosing Purelia. Have a great day!
Warm regards,
The Purelia Team
Purelia からの回答
Hi Edward,
We love a good short review! Thank you for calling out Antonette's prompt and professional service — it's exactly the kind of experience we want every customer to walk away with.
I'll be passing this along to her personally; she'll really appreciate knowing it stood out to you.
Thanks so much for choosing Purelia!
Warm regards,
The Purelia Team
Antonette was extremly helpful in…
Antonette was extremly helpful in resolving a problem with my order, with her help I was able to complete the transaction sucessfully,
Thank you vary much,
Regards,
John
2026年9月17日
自発的なレビュー
Purelia からの回答
Hi John,
Thank you for taking the time to share your experience with us! We’re sorry you encountered an issue with your order, but we’re delighted that Antonette was able to guide you through the process, resolve the problem, and help you complete your transaction successfully.
Providing helpful and attentive support is very important to us, so it’s wonderful to know that Antonette made a positive difference. We’ll be sure to share your thoughtful feedback and appreciation with her.
Warm regards,
The Purelia Team
Great customer service
I was missing a bottle on a two bottle order. I contacted Purulia and Tom messaged me back. He reassured me that the bottle would be replaced at no extra charge, and I received the replacement right away. I had one other inquiry and contacted Tom right away. He responded very quickly, and I think their customer service is fantastic.
2026年9月7日
自発的なレビュー
Purelia からの回答
Hi Patsky,
Thank you for sharing your experience with our team. We’re pleased that we were able to assist and make the situation easier for you.
Your support and thoughtful feedback are truly appreciated. We’re committed to making every interaction with Purelia as smooth and helpful as possible.
Warm regards,
The Purelia Team
Tom was outstanding
Tom was so prompt, courteous and knowlegable! He addressed my concerns. He is an excellent solutionist.
2026年9月16日
自発的なレビュー
Purelia からの回答
Hi Elena,
We’re grateful that you took a moment to share your experience with us. Feedback like yours is a wonderful encouragement to our team and reinforces the importance of providing thoughtful support to every customer.
Thank you for your trust in Purelia and for giving us the opportunity to assist you.
Warm regards,
The Purelia Team
Excellent customer service from Tom
Excellent customer service from Tom. He handled my issue promptly and professionally. It’s very much appreciated.
2026年9月16日
自発的なレビュー
Purelia からの回答
Hi Ray Ray,
Thank you so much for your kind review! We’re delighted to hear that Tom was able to resolve your concern promptly and provide the support you needed.
We truly appreciate you taking the time to recognize his efforts. We’ll be sure to share your wonderful feedback with Tom!
Warm regards,
The Purelia Team
Tom was very helpful with an issue with…
Tom was very helpful with an issue with my order. He went above and beyond to make things right! There should be more people like Tom working with internet orders! Thanks Tom…..Paulette Conway
2026年9月15日
自発的なレビュー
Purelia からの回答
Hi Paulette,
Thank you so much for your kind words! We’re delighted to hear that Tom was able to assist you and went above and beyond to make things right.
We truly appreciate you taking the time to share your experience. We’ll be sure to pass your wonderful feedback along to Tom—he’ll be happy to know that his support made a difference.
Thank you again for choosing Purelia!
Warm regards,
The Purelia Team
Pure Ingredient Equals Better Liver Health
After receiving my order # 119421 one of my bottles of Purelia was broken inside the shipping bag. I took a photo and sent it to officialpurelia.com and within 5 minutes Tom from Purelia responded, took a look at the photo of broken bottle and in another 4 minutes Tom had an order processed # 139762. I am very impressed. I initially ordered 3 bottles to try and I have gone 2 bottles and on the third. I am less bloated and sluggish, I have a little more energy and lost a few pounds. I know its not a cure all fix all but I feel and see it is helping so as I continue with Purelia I hope to see more positive results. I go back to my regular doctor in November and will have blood tests. HopefuI results show improvements. Ordered 5 more bottles because my wife has seen my improvements and is now going to start taking it.
2026年9月15日
自発的なレビュー
Purelia からの回答
Hi Dan,
Thank you for sharing your detailed experience! We’re sorry a bottle arrived broken, but we’re glad Tom responded within minutes and arranged a replacement so quickly.
We also appreciate hearing about your experience with Purelia. Since individual results can vary, please continue discussing any supplements and health changes with your doctor—especially ahead of your upcoming blood tests. We hope both you and your wife enjoy your continued Purelia journey!
Warm regards,
The Purelia Team
Haven't tried the product yet only had…
Haven't tried the product yet only had in my hands for about 30mins.
That being said I my order was one bottle short I emailed them about it and within minutes I was contacted back and Tom had my bottle in the mail with a tracking # great customer service will definitely try them again.
2026年9月15日
自発的なレビュー
Purelia からの回答
Hi Robert,
Thank you for sharing your experience! We’re sorry your shipment arrived one bottle short, but we’re glad Tom responded within minutes and quickly arranged the missing bottle with tracking information. We appreciate your patience and hope you enjoy trying Purelia!
Warm regards,
The Purelia Team
Tom was very helpful in assisting me…
Tom was very helpful in assisting me with an order. Excellent!!!
2026年9月15日
自発的なレビュー
Purelia からの回答
Hi Marshelle,
Thank you for the excellent review! We’re delighted that Tom was helpful and made assisting with your order a positive experience. We’ll be sure to share your kind feedback with him!
Warm regards,
The Purelia Team
I had a bottle break in transit
I had a bottle break in transit. I sent a few pictures to the support team and explained the situation. Anna immediately emailed back and let me know that a replacement bottle would be sent out to me at no additional cost. I wish all customer service was this easy to work with.
Thanks, Anna!
2026年9月15日
自発的なレビュー
Purelia からの回答
Hi Benjamin,
Thank you for sharing your experience! We’re sorry your bottle was damaged in transit, but we’re glad Anna responded immediately and arranged a replacement at no additional cost. We’ll be sure to share your kind words with her!
Warm regards,
The Purelia Team
I finally got some one that fixed my…
I finally got some one that fixed my problem. It was Richmond. He was very helpful and the only person that took care of me
2026年9月15日
自発的なレビュー
Purelia からの回答
Hi Mary,
Thank you for your feedback. We’re sorry it took multiple attempts before your concern was properly addressed, but we’re glad Richmond stepped in and resolved it for you. We’re listening and will use your experience to improve the consistency of our support. Our team will also reach out personally to make sure everything has been fully taken care of.
Warm regards,
The Purelia Team
I mistakenly ordered product rather…
I mistakenly ordered product rather than change my subscription to pause order. They graciously refunded half and canceled my subscription. All was accomplished by a real rep (not AI) within minutes, not hours!
2026年9月15日
自発的なレビュー
Purelia からの回答
Hi Jill,
Thank you for sharing your experience! We’re glad our team was able to personally assist you within minutes, cancel your subscription, and quickly resolve the accidental order. We truly appreciate your kind feedback.
Warm regards,
The Purelia Team
Trish kept me updated and is sending a…
Trish kept me updated and is sending a replacement order for the ones that were damaged in shipment
Very prompt and efficient!!
Thanks Trish!!
2026年9月14日
自発的なレビュー
Purelia からの回答
Hi Larry,
Thank you for your kind review! We’re sorry your order was damaged during shipment, but we’re glad Trish kept you updated and promptly arranged a replacement. We’ll be sure to share your appreciation with her!
Warm regards,
The Purelia Team
Richmond helped resolve my issue quickly
Richmond was professional, very quick to respond and a very big help with the issue I was having with my account.
I greatly appreciate the communication, timely customer service and resolution to my problem!
C K
2026年9月13日
自発的なレビュー
Purelia からの回答
Hi C K,
Thank you for your thoughtful review! We’re delighted that Richmond responded quickly, communicated clearly, and professionally resolved your account concern. We’ll be sure to share your appreciation with him.
Warm regards,
The Purelia Team
Anna quickly responded to my problem…
Anna quickly responded to my problem and will be making sure its resolved.
2026年9月13日
自発的なレビュー
Purelia からの回答
Hi Jodi,
Thank you for sharing your experience! We’re glad Anna responded quickly and is making sure your concern is fully resolved. We’ll be sure to pass your kind feedback along to her.
Warm regards,
The Purelia Team
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