I was missing a bottle on a two bottle order. I contacted Purulia and Tom messaged me back. He reassured me that the bottle would be replaced at no extra charge, and I received the replacement right a... ãã£ãšèŠã
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I want to say that there was a little confusion on when I placed my order but talking through the email thatâs provided was very beneficial and it led me to a nice fellow named Tom, who is very consci... ãã£ãšèŠã
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Haven't tried the product yet only had in my hands for about 30mins. That being said I my order was one bottle short I emailed them about it and within minutes I was contacted back and Tom had my bot... ãã£ãšèŠã
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I had placed an order and later found that this item wasn't right for me. Tom was very helpful in getting my order cancelled and very helpful in assisting me with obtaining a refund.
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Anna assisted me in getting aâŠ
Anna assisted me in getting a replacement for a broken bottle that was delivered. It was easy and quick. Anna resolved the situation in a very professional way.Thank you, Joann Dakos
2026幎8æ31æ¥
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Purelia ããã®åç
Hi Joann,
Weâre pleased Anna made replacing your broken bottle quick, easy, and professional. Thank you!
Warm Regards,
The Purelia Team
A hiccup, fixed ASAP!
One of the things that can make or break a review of either products or service is how a company responds when things go wrong. My order was of multiple product all in bottles. When it arrived, one of the bottles had broke and made a mess of the others. This was my first experience with the company and things did not start well. HOWEVER, when I voiced my displeasure in less than polite tone, I was met with genuine top notch customer service. My problem addressed and a resolution was in place at once. Great job Anna
2026幎8æ31æ¥
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Purelia ããã®åç
Hi John,
Thank you for giving us the opportunity to make things right. Weâre very sorry your first order arrived with a broken bottle. Weâre glad Anna responded with genuine care and arranged a solution immediately. Weâve heard your feedback and will continue working to improve how our orders are packed and delivered.
Warm regards,
The Purelia Team
Even though Purelia didn't work for me
Even though Purelia didn't work for me, Trish was wonderful and understood my situation and refunded my purchase. Great customer service and extremely responsive!
2026幎8æ31æ¥
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Purelia ããã®åç
Hi Teri,
Thank you for your thoughtful review. Weâre sorry Purelia wasnât the right fit for you, but weâre pleased Trish listened with understanding and handled your refund promptly. We value honest feedback like yours and will continue using it to improve our customersâ experience.
Warm regards,
The Purelia Team
Purelia ããã®åç
Hi Patricia,
Weâre happy Richmond took great care of you, and weâll make sure he sees your kind feedback. Thank you!
Warm Regards,
The Purelia Team
Excellent Customer Service Team
Very responsive, effective and friendly customer service team. I appreciated that immensely.
2026幎8æ30æ¥
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Purelia ããã®åç
Hi Laurie,
Itâs wonderful to hear that our team was responsive, friendly, and effective when you needed assistance. Thank you!
Warm Regards,
The Purelia Team
I experienced top notch CustomerâŠ
I experienced top notch Customer Service with Purelia. I accidentally checked the box for a regular subscription and I immediately reached out when I noticed another payment was made through PayPal. Tom from Customer Service replied within the hour and reversed the charges immediately. That was amazing! I was very grateful!
2026幎8æ9æ¥
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Purelia ããã®åç
Hi Heather,
Thank you for sharing your experience. Weâre sorry the accidental subscription caused concern, but weâre glad Tom responded quickly and reversed the charge. We appreciate your feedback and will continue looking for ways to make our subscription options clearer during checkout.
Warm regards,
The Purelia Team
Great experience with Tom!
Tom was wonderful, professional, and quick to respond when I needed help with a cancelation. When so many companies offshore this kind of work to ai and auto responses, it was nice to get quality help from a real human.
2026幎8æ4æ¥
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Purelia ããã®åç
Hi Carli M.,
Weâre so glad Tom provided the prompt, professional, and genuinely personal support you deserved. Thank you, Carli!
Warm Regards,
The Purelia Team
Eria responded quickly and efficientlyâŠ
Eria responded quickly and efficiently to my concerns regarding my order! She was able to rectify the problem and got me taken care of with great satisfaction. This company and its employees as represented by Eria, show the value they place on their guests and dedication to customer service.
2026幎8æ28æ¥
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Purelia ããã®åç
Hi Lauren,
Weâre delighted that Erla responded quickly and resolved your concern to your satisfaction. Weâll be sure to share your kind words with her. Thank you!
Warm Regards,
The Purelia Team
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