I was missing a bottle on a two bottle order. I contacted Purulia and Tom messaged me back. He reassured me that the bottle would be replaced at no extra charge, and I received the replacement right a... ãã£ãšèŠã
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I want to say that there was a little confusion on when I placed my order but talking through the email thatâs provided was very beneficial and it led me to a nice fellow named Tom, who is very consci... ãã£ãšèŠã
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Haven't tried the product yet only had in my hands for about 30mins. That being said I my order was one bottle short I emailed them about it and within minutes I was contacted back and Tom had my bot... ãã£ãšèŠã
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I had placed an order and later found that this item wasn't right for me. Tom was very helpful in getting my order cancelled and very helpful in assisting me with obtaining a refund.
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4.7
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Quick response time
The response time when I needed help was AMAZING!
2026幎9æ5æ¥
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Purelia ããã®åç
Hi Jeff,
Weâre thrilled that our response time stood out and that you received help when you needed it. Thank you!
Warm regards,
The Purelia Team
I appreciate the help I receivedâŠ
I appreciate the help I received regarding my refund. Once I explained myself, I was helped excellent.
2026幎9æ5æ¥
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Purelia ããã®åç
Hi Jamal,
Weâre pleased our team listened, understood your situation, and helped resolve your refund concern. Thank you!
Warm regards,
The Purelia Team
Hello
Hi- After receiving your product, I was advised by my doctor not to use it due to my current health issues. I worked with Richmond and wanted to let you know how wonderful he was. He replied to my email quickly, discussed clearly my options for a return and even followed up once I made my decision. I have found it hard to get through to someone who could help, so Richmond was a fantastic breath of fresh air. My only advice is to improve your return process. The steps required are ridiculous. I chose your company because I thought you were located in the USA- asking people to make videos, ect. AND pay the international fees is a very shady way to conduct business. I cannot use your product and could only get a partial return- very dissatisfied. Having said that, Richmond was an absolute delight- give that man a raise (:
2026幎9æ1æ¥
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Purelia ããã®åç
Hi Natasha,
Thank you for your honest and detailed feedback. Weâre glad Richmond responded quickly, clearly explained your options, and treated you with genuine care. At the same time, weâre sorry the return requirements and international costs left you feeling dissatisfied. Weâre listening, and your comments will be shared with our team as we work toward a simpler and more customer-friendly return process.
Warm regards,
The Purelia Team
Thank you so much for the quick andâŠ
Thank you so much for the quick and helpful response!! Such a breath of fresh air!
2026幎9æ4æ¥
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Purelia ããã®åç
Hi Crystal,
Weâre delighted that the quick, helpful support felt like a breath of fresh air. Thank you!
Warm regards,
The Purelia Team
Prompt reply
Prompt reply, and really took care of my concerns!
2026幎9æ4æ¥
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Purelia ããã®åç
Hi Jan,
Weâre so glad our team responded promptly and took care of your concerns. Thank you!
Warm regards,
The Purelia Team
Fantabulous Customer Service/Support!
Anna was very prompt and thorough in helping me with my subscription and answering all of my questions regarding this product! Itâs been a very positive experience - her customer service is top notch!!!ð
2026幎9æ4æ¥
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Purelia ããã®åç
Hi Elizabeth,
We love hearing that Anna was prompt, thorough, and helpful with both your subscription and product questions. Thank you!
Warm regards,
The Purelia Team
I received a damaged bottle of yourâŠ
I received a damaged bottle of your product and Tom took care of it right away. Very happy for the fast recovery Tom.
2026幎9æ1æ¥
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Purelia ããã®åç
Hi Linda,
Thank you for sharing your experience. Weâre sorry one of your bottles arrived damaged, but weâre happy Tom took care of the problem right away. We appreciate your patience and will keep using feedback like yours to strengthen our packing and delivery process.
Warm regards,
The Purelia Team
Very responsive and respectful
Very responsive and respectful
2026幎9æ4æ¥
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Purelia ããã®åç
Hi Bruce,
Weâre glad you found our support responsive and respectfulâwe truly appreciate your feedback. Thank you!
Warm regards,
The Purelia Team
I had ordered 6 bottles of the productâŠ
I had ordered 6 bottles of the product but only received 5. I emailed customer support & received a response within a few minutes. A couple hours later Tom emailed me saying the missing bottle would be sent to me. This level of customer service is rare but greatly appreciated.
2026幎9æ3æ¥
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Purelia ããã®åç
Hi Gerrit,
Thank you for your review. We sincerely apologize that your six-bottle order arrived with one bottle missing. Weâre glad Tom responded within minutes and quickly arranged for the missing bottle to be sent. We appreciate you bringing this to our attention, and weâll continue working to improve the accuracy of our fulfillment process.
Warm regards,
The Purelia Team
Great customer service
Customer service representative Tom was very helpful with resolving my issue! He was very courteous and knowledgeable!
2026幎9æ3æ¥
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Purelia ããã®åç
Hi Janice,
Weâre happy Tomâs courteous, knowledgeable support helped resolve your issue. Thank you!
Warm regards,
The Purelia Team
They resolved my issue a stand upâŠ
They resolved my issue a stand up company.
2026幎9æ1æ¥
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Purelia ããã®åç
Hi Les,
We appreciate your kind words and are glad our team resolved your concern in a way that earned your confidence. Thank you!
Warm regards,
The Purelia Team
Louise helped my experience withâŠ
Louise helped my experience with Purelia go very smoothly. I'm very impressed and look forward to ordering again from this company.
Jane N.
2026幎9æ3æ¥
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Purelia ããã®åç
Hi Jane,
Weâre delighted Louise made your experience smooth and helped you feel confident about ordering from us again. Thank you!
Warm regards,
The Purelia Team
Why did I pay $83.24 for just 2âŠ
Why did I pay $83.24 for just 2 bottles of Purelia???
2026幎8æ24æ¥
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Purelia ããã®åç
Hi Barbara,
Thank you for bringing this to our attention. Weâre truly sorry for the confusion and frustration caused by being charged $83.24 for only two bottles of Purelia. We understand why this would be upsetting. Weâll contact you personally by email to review the charge, and make this right as quickly as possible. Your experience will also help us identify where clearer information is needed.
Warm regards,
The Purelia Team
100% impressive response rate
Very fast response. Very impressive how they help and no questions asked. Definitely can recommend customer service from Purelia!
2026幎9æ1æ¥
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Purelia ããã®åç
Hi Vonnie,
Weâre thrilled that our fast, hassle-free assistance left such a positive impression. Thank you!
Warm regards,
The Purelia Team
Recent Purelia order
I emailed Purelia about a recent order that I received. The contents were darker and weâre stronger tasting. I thought maybe they were spoiled. Tom looked up my order and said that I may have had an older batch. They had recently improved the product making it darker in color and stronger in taste. He recommended maybe adding it to water or juice. Or just get used to the different taste. We are going to give it a try. Thanks Tom :)
2026幎9æ1æ¥
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Purelia ããã®åç
Hi Patti,
Thank you for reaching out and sharing your concern about the darker color and stronger taste of your recent order. Weâre glad Tom explained the product update and offered suggestions that may help. We understand that an unexpected change can be concerning, and your feedback will help us communicate future product updates more clearly.
Warm regards,
The Purelia Team
I was having a struggle trying toâŠ
I was having a struggle trying to cancel my orders using the website. Still received a couple of orders, but after contacting Purelia and talking with Tom and explaining my problem, he helped me. Finally!! Thanks for understanding Tom.
2026幎9æ2æ¥
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Purelia ããã®åç
Hi Glenda,
Weâre sorry the cancellation process was frustrating, but weâre pleased Tom was able to get everything sorted out for you. Thank you for sharing your experienceâyour feedback helps us improve and make our cancellation process clearer and easier for our customers.
Warm regards,
The Purelia Team
My issue was resolved quickly by Tom
My issue was resolved quickly by Tom. I asked an additional question and that was also answered in a timely manner.
2026幎8æ31æ¥
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Purelia ããã®åç
Hi Carol,
Weâre glad Tom resolved your issue quickly and followed up with a timely answer to your additional question. Thank you!
Warm Regards,
The Purelia Team
Tom was very helpful and kind when IâŠ
Tom was very helpful and kind when I noticed I had signed up for auto pay. He was able to stop it. I love the product and am on my 3rd bottle! Any issues I had were dealt with kindly and promptly!
2026幎7æ2æ¥
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Purelia ããã®åç
Hi Donna,
Weâre happy Tom kindly resolved the automatic-payment concern, and itâs wonderful to know youâre enjoying your third bottle. Thank you!
Warm Regards,
The Purelia Team
They handled my concern with care
They handled my concern with care, understanding, & grace!! Iâll definitely continue to do business with them in the future and would refer anyone to do business with them as well. Thank yâall so much.
2026幎9æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Purelia ããã®åç
Hi Brandon,
We truly appreciate your trust and are glad our team handled your concern with the care, understanding, and grace you deserved. Thank you!
Warm Regards,
The Purelia Team
Tom went over and above my expectationsâŠ
Tom went over and above my expectations to resolve my issues. I have had 2 deaths in my family in the last 30 days and have been extremely stressed. It warms my heart to know there are still kind people in the world.
2026幎9æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Purelia ããã®åç
Hi,
Thank you for sharing this during such a difficult time. Weâre deeply sorry for your losses and grateful that Tomâs kindness helped make things a little easier.
Warm Regards,
The Purelia Team
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