OLPRO レビュー 

OLPRO からの回答

2026年7月20日

We're sorry for the frustration caused with your order and the delay in receiving your delivery refund.

We completely understand that paying for next-day delivery comes with the expectation of receiving your order within that timeframe, and we apologise that this didn't happen due to an error at our warehouse.

We have checked this for you and can confirm that the full delivery charge of £6.95 has been refunded. Please allow the usual processing time for this to reach your account.

Thank you for your patience, and we're sorry again for the inconvenience caused.

OLPRO からの回答

2026年7月20日

Takk for den hyggelige tilbakemeldingen! Det gleder oss å høre at du var fornøyd med produktet, emballasjen og den raske leveringen.

Vi setter stor pris på støtten din og takker for at du valgte OLPRO. Vi håper du får glede av kjøpet!

OLPRO からの回答

2026年7月20日

Thank you so much for your lovely review! We're delighted to hear your order arrived quickly and that you're happy with both the product and service.

We really appreciate your support and thank you for choosing OLPRO. We hope you enjoy your purchase!

OLPRO からの回答

2026年7月20日

Thank you for your great review! We're delighted to hear you were happy with the delivery, packaging and instructions.

It's fantastic to know the installation was straightforward and that the product was exactly as described. We really appreciate your support and hope you enjoy using your purchase from OLPRO!

OLPRO からの回答

2026年7月20日

Thank you so much for your fantastic review! We're delighted to hear you're enjoying your air awning and that you feel it offers great value for money.

We're sorry you experienced an issue with one of the air beams, but we're really pleased our customer service team could help quickly and get a replacement sent out for you.

We really appreciate your kind words and your support of OLPRO. We hope you enjoy many more great camping adventures with your awning!

OLPRO からの回答

2026年7月20日

Thank you so much for taking the time to leave such a wonderful review. We really appreciate your kind words and continued support of OLPRO.

We're sorry we weren't able to find a replacement bag that was the perfect fit for your California campervan awning, but we're delighted to hear that our team was able to help and provide a positive experience.

Customer service is incredibly important to us, and it means a lot to hear that our efforts made a difference. We're so grateful for your loyalty over the years and for choosing OLPRO for your awnings.

Thank you again, and we hope you continue to enjoy many more adventures with your OLPRO products!

OLPRO からの回答

2026年7月20日

Thank you for your review! We're pleased to hear you were happy with your product and that it arrived within the expected timeframe.

We appreciate your feedback regarding the instructions and will pass this on to our team as we're always looking for ways to improve our customer experience.

Thanks again for choosing OLPRO, and we hope you enjoy your purchase!

OLPRO からの回答

2026年6月30日

Thank you for your feedback, and we're glad to hear your online purchase went well.

We're sorry to hear about the delay with your drive-away awning order from Camping World. As the purchase was made through one of our retail partners, we'd recommend contacting the Camping World Horsham store directly for an update on your order. If they need any assistance from us, we'll be happy to help where we can.

We hope you're able to receive your awning in time for your trip, and we appreciate your patience.

OLPRO からの回答

2026年6月30日

Thank you for your fantastic review! We're so pleased to hear that your View Lite 260 was easy to pitch and that you're impressed with its sturdy construction and fit. We hope it serves you well on many great adventures. Thanks again for choosing OLPRO!

OLPRO からの回答

2026年6月30日

Thank you so much for your kind review! We're delighted to hear you're happy with the product and that it arrived quickly. We really appreciate your recommendation and look forward to serving you again in the future! Kind regards, Team Olpro

OLPRO からの回答

2026年6月19日

Thank you for your review.

We’re sorry to hear you are disappointed with your experience.

We would like to clarify that your purchase is not covered under our current lifetime warranty, as this warranty was introduced after the year your order was placed and therefore does not apply to your awning.

In addition, tent and awning fabrics naturally degrade over time depending on factors such as UV exposure, weather conditions, storage, and usage. Even with occasional use, environmental factors can affect fabric performance and longevity.

We appreciate that this is frustrating, especially with a product of this value, but we do ensure all warranty claims are assessed in line with the warranty terms applicable at the time of purchase.

As a gesture of goodwill, we have sent you a section of repair tape which should help with repairing the rip and allow continued use of the awning.

We are sorry that on this occasion we were unable to provide the outcome you were hoping for.

Kind regards,
Team OLPRO

OLPRO からの回答

2026年6月19日

Hi Gill,

Thank you for taking the time to leave a review.

We’re pleased to hear you’re happy with your Beach 4 Pole Compact Windbreaks, but we’re sorry to hear about the issue with the bottom spikes during first use.

This is certainly not the experience we want for our customers. Please contact our customer service team at sales@olpro.co.uk with details of the issue and, if possible, photos of the damaged spikes so we can look into this for you.

We also appreciate you flagging the issue with the “Get in Touch” form link and will make sure this is passed on to the relevant team to investigate.

Thank you again for your feedback.

Kind regards,
Team OLPRO

OLPRO からの回答

2026年6月19日

Hi Michael,

Thank you for taking the time to leave your review.

We’re very sorry to hear about your experience and understand your disappointment, especially as this happened during your first use.

As outlined in our warranty terms, damage caused to support poles and frames is not covered due to the many external factors that can contribute to breakages during installation, transport, storage, or use. While we appreciate your offer to return the item for inspection, these cases are generally treated as fair wear and tear rather than manufacturing faults.

That said, we do understand your frustration and appreciate your feedback regarding the support you received. Customer feedback is important to us and helps us review how we communicate and assist in these situations.

We’re sorry that your experience did not meet expectations and appreciate you sharing your thoughts.

Kind regards,
Team OLPRO

OLPRO からの回答

2026年6月19日

Hi Neil,

Thank you for your 5-star review!

We’re delighted to hear the stock notification helped and that your table was delivered exactly when expected.

We really appreciate your support and hope you enjoy using your new table on many adventures to come.

Kind regards,
Team OLPRO

OLPRO からの回答

2026年6月19日

Thank you for your review.

We’re pleased to hear you were happy with the service you received.

We appreciate your feedback regarding the tent setup. While many customers find pitching becomes much easier after the first few uses, we understand that the initial setup can sometimes be challenging.

Your feedback is valuable to us and helps us continue improving both our products and customer experience.

Kind regards,
Team OLPRO

OLPRO からの回答

2026年6月19日

Hallo,

Vielen Dank für Ihre tolle 5-Sterne-Bewertung!

Es freut uns sehr zu hören, dass Sie mit der Qualität unserer Produkte zufrieden sind und dass der Versand nach Deutschland schnell und problemlos verlief.

Vielen Dank für Ihr Vertrauen in OLPRO. Wir freuen uns darauf, Sie in Zukunft wieder bei uns begrüßen zu dürfen.

Mit freundlichen Grüßen
Team OLPRO

OLPRO からの回答

2026年6月19日

Hi Tony,

Thank you for your 5-star review!

We’re pleased to hear everything looks good so far and that your first impressions have been positive.

We hope the product performs just as well when you get the chance to use it, and we’d love to hear your thoughts once you’ve had some time with it.

Kind regards,
Team OLPRO

OLPRO からの回答

2026年6月19日

Thank you for your feedback.

We are very sorry for the inconvenience and frustration caused by the delivery issues with your order. We completely understand how disappointing this situation has been, especially given the urgency of your upcoming camping trip.

Unfortunately, once a parcel is with the courier, investigations and resolutions can sometimes take longer than we would like, particularly when delivery issues arise. That said, we appreciate that this does not lessen the frustration caused.

As we have now dealt with this issue and arranged a resolution for you, we hope this goes some way towards restoring your confidence in OLPRO. We always aim to provide the best possible service and support to our customers, and we are sorry that your experience did not reflect this.

We hope you would consider revisiting your review based on the outcome and resolution provided.

Kind regards,
Team OLPRO

OLPRO からの回答

2026年6月19日

Hi Dave,

Thank you so much for your fantastic review!

We’re delighted to hear you’re so pleased with your XL Driveaway Awning and that it’s been a great fit for your tall van.

It’s great to hear that our instructions and video helped with the setup process — and we completely understand the occasional mistakes and a few choice words along the way! It sounds like you took it all in good humour, and we’re glad it gave you plenty of laughs too.

We’re also really pleased to hear you were happy with the delivery, product quality, and service.

Thank you again for your kind words and recommendation — it means a lot to the team. We hope you enjoy many more adventures with your OLPRO awning!

Kind regards,
Team OLPRO

OLPRO からの回答

2026年6月19日

Hi Jonathan,

Thank you so much for your fantastic review!

We’re delighted to hear you’re happy with the quality of your item and that it’s performing exactly as expected. It’s also great to know you were pleased with our delivery and service.

Your recommendation means a lot to us, and we truly appreciate your support.

Kind regards,
Team OLPRO