Omega Breaks レビュー 

556
TrustScore 5段階評価の4.5

4.3

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Hotel was good and staff exceedingly helpful. Rooms small but adequate. Show was brilliant. Information very clear.

企業が回答しました

5つ星のうち1の評価

In brief: Hotel changed at last minute, unable to reach hotel before event due to road closure as Triathlon taking place. Therefore unable to freshen up. Spent 8hours on the coach due to unnecessary p... もっと見る

企業が回答しました

5つ星のうち5の評価

The bus driver Denise was exceptional,nice steady driver,handled the coach very well,was very clear on instructions,nice personality

企業が回答しました

5つ星のうち5の評価

We had a lovely couple of nights staying at the Stamford Bridge Hotel, situated at the Chelsea Football ground. Well appointed rooms with Tv, coffee/tea making facilities. Breakfast was included, whi... もっと見る

企業が回答しました

企業情報

  1. ツアー オペレーター
  2. 路線・長距離バス会社

当該企業による記述

Omega Breaks specialise in offering a range of exciting London coach breaks and niche astronomy tours, including our iconic Northern Lights flights. Our buying power and long-standing relationships with theatre and event companies mean we are able to secure great prices for tickets across a range of popular West End musicals, attractions, events, shows and concerts across London. Omega is committed to making travel easy, affordable and fun.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

556件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100%に回答しています

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4.3

すべてのレビュー

(556)

過去12か月のレビュー数: 47

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5つ星のうち4の評価

Very nice

We booked to go and see Cirque de Soleil at the Royal Albert Hall and a 2 night stay at Stamford Bridge Hotel. The show was brilliant although the seats did block our view slightly. The hotel was really nice, good rooms, good food and very clean.
Would certainly book with this company again.

2025年1月28日
Omega Breaks ロゴ

Omega Breaks からの回答

I'm really pleased you had a positive experience with Omega Breaks, despite the slight block in view. Thanks so much for taking the time to share your feedback.

5つ星のうち4の評価

Great Value For Money But Omega Wouldn't Honour Their Black Friday Deals

Great value for money, great hotel & location with excellent staff and we loved Hamilton.

That said, we felt ripped off by Omega as I booked this break via a Black Friday offer in conjunction with Travel Zoo & got an extra 10% off......or so I thought..... At the time of booking, the Black Friday deal code was accepted & all went through. About a week later I was hounded via email & phone calls by staff at Omega who informed me that the extra Black Friday deal was not applicable (even though they'd accepted so at the time of booking) & that I would have to pay the extra £40 I thought I'd been discounted at the time of purchase. They said that their deals via Travel Zoo were "already heavily discounted" & that I shouldn't have been offered a further discount. I pointed out that this, in fact, was their mistake, not mine, & the deal should therefore be honoured. They were having none of it & if I hadn't have paid the extra £40, my booking would've been cancelled by them. By then, we'd organised our transport to/from London, so felt backed into a corner.
I think that was appalling customer service from OMEGA BREAKS. They must work on very tight margins given how they chased me for days for £40.

UPDATE......A member of staff from Omega has contacted me, apologized & now refunded the £40.

2025年2月4日
Omega Breaks ロゴ

Omega Breaks からの回答

Thank you for taking the tine to get in touch Caroline although very sorry to read of your experience. This is not representative of our normal service standards at all so I am genuinely sorry to read your review.

I have asked one of the team to give you a call when its convenient and they will look into this for you. They might drop you an email first to see when its convenient to call.

Kind regards
Monica

5つ星のうち5の評価

Easy to book

Easy to book, great tickets and hotel at a reasonable price.

2025年2月2日
Omega Breaks ロゴ

Omega Breaks からの回答

We’re delighted that you are happy with your Omega Breaks' experience. Thanks so much for taking the time to share your feedback.

5つ星のうち3の評価

Okay ,But…

It sounded to me by the wording that the break was for 2days ,meaning a 2 day stay . it was only when i was tring to see what day the show was on that it was explained to me that it was just one night . Not such a great deal and i then had to book another night as i had already booked eurostar to go to Paris for 2 days hence. Directions to Stamford bridge hotel would have been useful . just a turn left out of tube station would do . we are old and tired and couldnt find anyone to help and ended up going some distance right with heavy cases . Hotel was fine although the sinks water took a long time to run and its in need of a refurb -chairs very worn . Staff at Stamford bridge were lovely and the food was great.

2025年1月22日
Omega Breaks ロゴ

Omega Breaks からの回答

Many thanks for your feedback, albeit a bit mixed. I will certainly pass your review on to our customer teams. Kind regards, Helen

5つ星のうち5の評価

Amazing experience with Omega Breaks

We had an amazing experience with Omega Breaks. The hotel was beautiful and the show at the Royal Albert Hall was amazing. Will definitely look again if we decide to do another similar trip in the future.

2025年1月27日
Omega Breaks ロゴ

Omega Breaks からの回答

How lovely, many thanks for letting us know ! Kind regards, Helen

5つ星のうち4の評価

Good value deal

The accommodation was very good as too was the show. Just a shame the view from our seats were a little restricted

2025年2月2日
Omega Breaks ロゴ

Omega Breaks からの回答

Sorry to hear that Anthony - but good to hear you had a good time. Kind regards Monica

5つ星のうち5の評価

From purchase to performance everything…

From purchase to performance everything was well organised, the venue was exceptional the overnight hotel stay was excellent. Communication was thorough throughout. Everything just fell into place to make a wonderful experience. Fantastic!

2025年1月19日
Omega Breaks ロゴ

Omega Breaks からの回答

Lovely feedback ! thank you. Kind regards Monica

5つ星のうち1の評価

Very poor tickets for show

Booked hotel and tickets for Cirque du soleill.Hotel was great but the tickets were terrible with restricted view.

We have complained but the company aren’t being helpful at all and dismissed our complaint.

When you book tickets and told they are worth £100 but when they turn up and only £40 has been paid.
ITS NOT SURPRISING THEY ARE DISAPPOINTING BUT YOU HAVE PUT YOUR TRUST IN OMEGA AND THEY HAVE LET YOU DOWN BIG TIME.
WE WENT TO LONDON JUST FOR THE SHOW AND THEREFORE IT WAS ALL A WASTE OF TIME WHEN YOUR VIEW WAS OBSCURED AND YOU HAD A VERY POOR VIEW OF THE STAGE.
YOU HAD TRAPEZE ARTIST JUMPING BUT YOU NOT SEE WHERE THEY WERE JUMPING TO.

EXTREMELY DISAPPOINTED AND LET DOWN BY OMEGA

2025年1月27日
Omega Breaks ロゴ

Omega Breaks からの回答

I am so sorry you have had such a poor experience with us. Please accept my apologies. I have asked our Customer Services team to re-look into this and come back to you as soon as possible. Kind regards, Helen

5つ星のうち5の評価

We went on a theatre ticket to London

We went on a theatre ticket to London. The hotel was lovely. It was called the Stamford Bridge Hotel. The tickets for Hamilton were indeed top price tickets and excellent seats. I cannot fault this company it is brilliant.

2025年1月27日
Omega Breaks ロゴ

Omega Breaks からの回答

Great review -thank you!

5つ星のうち5の評価

Great seats at Albert Hall for Cirque…

Great seats at Albert Hall for Cirque du Soleil, nice hotel with proximity to venue.
It’s unusual to have breakfast included in a deal like this, much appreciated so we could have a relaxed morning.

2025年1月23日
Omega Breaks ロゴ

Omega Breaks からの回答

Excellent thank you for leaving such a positive review !

5つ星のうち1の評価

Disappointed

Did not get the premium tickets I had booked. Customer service still not responded.
Hotel at Chelsea football ground on match day!

2025年1月14日
Omega Breaks ロゴ

Omega Breaks からの回答

I'm very sorry to hear you are disappointed. I have asked our Customer Services' team to get in touch. Kind regards, Helen

5つ星のうち2の評価

Miss sold…

Event was billed as a “deal” looking at the face value of ticket and hotel stay this totalled less than I paid.

2025年1月23日
Omega Breaks ロゴ

Omega Breaks からの回答

I am sorry that you feel disappointed with the price of your trip with us. I do hope you enjoyed your experience.

5つ星のうち5の評価

Good value for money

2025年1月18日
Omega Breaks ロゴ

Omega Breaks からの回答

Hi Jackie - thank you for leaving your review and happy to see you rate us as good value for money. Hope to see you on another trip soon.
Best wishes, Clare

5つ星のうち5の評価

Great trip

Picked up on time. Informed throughout what was happening.
Worry free break

2024年12月28日
Omega Breaks ロゴ

Omega Breaks からの回答

That's just the kind of feedback we like to read, and is exactly what we aim for you. Thank you.

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