Ordering was easy and quick. Doors were of good quality and arrived well wrapped. The delivery guys were friendly and helpful and delivered on time with good communication beforehand. Overall we we... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Would definitely recommend the online door store! I ordered my door on a friday evening and by Monday I had some one calling me to let me know that my door was being delivered on the Wedneday or Thurs... もっと見る
企業が回答しました
Order number 8111 Currently rating this 1 because their customer service and communication has been non-existent. I emailed over a week ago to ask about delivery logistics and nobody ever... もっと見る
Ordered 7 x FD30 fire doors. They arrived on the planned day and on time with no delay. Doors were in good condition upon arrival, with no scratches / dents / marks etc. Our builder fitted them and... もっと見る
企業が回答しました
企業情報
当該企業による記述
Internal 1930s Doors, 1930's Style Doors For Sale | Online Door Store Ltd for quality timber doors.Period, 1930's, Contemporary and matching Fire Doors.
連絡先
71-75 Shelton Street, WC2H 9JQ, London, 英国
- 0208 1586700
- returns@onlinedoorstore.co.uk
- onlinedoorstore.co.uk
4.0
ほぼ満足
616件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 68％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great produce, competitively priced
Great experience from order to delivery. Door was competitively priced and delivered promptly, considering I only ordered 1 door.
Door arrived well protected and on examination found no damage.
Excellent company, would definitely use again
2025年7月24日
自発的なレビュー
Online Door Store からの回答
Dear Michael,
We're delighted to hear that you experienced a great journey from the moment you ordered to the prompt delivery of your door. . We appreciate your kind words calling us an 'Excellent company' and we definitely look forward to having you use us again!
Best wishes,
Online Door Store
Would 100% recommend onlinedoorstore.co.uk
Found the oak cottage doors that I was searching for at onlinedoorstore.co.uk and I have to say that I've been really happy overall. So much so that I have gone back to purchase all the ironmongery I needed... then I've even purchased another door! They kept me updated with my order progress/delivery etc and the doors are perfect. Would absolutely use again and recommend.
2025年7月3日
自発的なレビュー
Online Door Store からの回答
Dear Lesley,
Thank you for your review! We're so pleased that you found our oak cottage doors perfect for your needs.
We look forward to serving you again!
Best wishes,
Online Door Store
Online Door Store からの回答
Dear Rahul,
Thank you for good review!
Best wishes,
Online Door Store
High Rated
Good communication, door was far much better than expect. Definitely use again
2025年7月5日
自発的なレビュー
Online Door Store からの回答
Dear Coleen,
We truly appreciate your positive feedback!
It's fantastic to know that our communication met your needs and that the quality of your new door exceeded your expectations. Thank you for choosing us, and we'll be here when you're ready for your next project!
Best wishes,
Online Door Store
smooth experience
order went nice and smooth, delivered quickly as advertised, after care spot on; would definitely recommend to friends and family
2025年7月3日
自発的なレビュー
Online Door Store からの回答
Dear Erika,
Thank you so much for taking the time to share your feedback!
We're happy everything was smooth and quick, and we appreciate you trusting us enough to recommend us to friends and family.
Best Wishes,
Online Door Store
Online Door Store からの回答
Dear Amarjit,
Thank you for your review.
We are happy that you were pleased with your new doors.
Best wishes,
Online Door Store
Top services!
Great company! Very knowledgeable staff that know what they're talking about! Would highly recommend!
2025年9月26日
自発的なレビュー
Online Door Store からの回答
Dear Mr Renton,
Thank you for your review.
We are very happy you were pleased with our customer service.
We hope to hear from you again soon.
Kind regards
Online Door Store
Online Door Store からの回答
Dear Mr Song,
Thank you for your review.
We are very happy you were pleased with our customer service.
We hope to hear from you again soon.
Kind regards
Online Door Store
Great service & a fantastic product 👍
2025年7月1日
自発的なレビュー
Online Door Store からの回答
Dear Mr Foster,
Thank you for your review.
We are very happy you were pleased with our customer service and your new doors.
We hope to hear from you again soon.
Kind regards
Online Door Store
Terrible company
We brought a set of doors on July 23rd but was not the doors advertised and I cancelled the order the next day and phoned and had an email to confirm it was cancelled .
A refund has still not arrived and the door we cancelled also arrived, had nothing but excuses from the company and will be taking them to a small claims court soon .
Avoid this company as they are not to be trusted.
2025年7月23日
自発的なレビュー
Online Door Store からの回答
Dear Kevin,
We are truly sorry to read about your experience.
We also sincerely apologize that the doors were still delivered to you, despite the cancellation. This indicates a breakdown in communication with our supplier and we will check this with our supplier.
To fully investigate your case and ensure your refund is processed as a matter of urgency, could you please provide us with your order number?
Best wishes,
Online Door Store
Provided further details over the…
Provided further details over the telephone to compliment the information available on the website. The door is of very good quality and, as it was already undercoated, very easy to paint.
2025年6月6日
自発的なレビュー
Online Door Store からの回答
Dear Malcolm,
Thank you for the great review!
We're so pleased you're happy with the help you received and the quality of your new door. It's wonderful to know that the pre-undercoated finish made the painting process easy for you.
Best wishes,
Online Door Store
Don't trust them!
This company is the middle man, and their service is awful. The delivery is very expensive, also to return the product is even more expensive and additional 20% of the product value. The door we bought was £188 plus £44delivery, plus £48return, plus 20% of the price. We are still waiting for our refund!
2025年7月7日
自発的なレビュー
Online Door Store からの回答
Dear Natasha,
We sincerely apologize for the issues you've experienced. We want to assure you that we are committed to resolving this for you.
We understand your concerns about the return fees. To clarify, the restocking charge is passed on to us by the supplier, as it covers the costs involved with taking back and re-allocating stock that was specifically ordered and held for you.
Please provide us with your order number so we can personally look into your case, check the status of your refund, and address any outstanding issues as quickly as possible. We are here to help and hope to resolve this for you soon.
Best wishes,
Online Door Store
Very pleased with door nice and…
Very pleased with door nice and friendly and cleaned up thankyou
2025年8月8日
自発的なレビュー
Online Door Store からの回答
Dear Sandra,
We appreciate your kind words! It's great to know that you are pleased with your door.
Best wishes,
Online Door Store
I have ordered the doors from them
I have ordered the doors from them , because offer what I was looking for . There was issue with delivery time , I have called and fortunately was much longer waiting time , however I was not in rush otherwise will be problem. The doors arrived and was exactly like I wanted. Without delay will be 5 Star.
2025年6月2日
自発的なレビュー
Online Door Store からの回答
Dear Jacek,
We're happy we could provide you with the right door frame at a good price. We appreciate your understanding about the delivery.
Best wishes,
Online Door Store
Still waiting for my refund
My order was cancelled on 21st July as this company could not fulfill their own delivery timescales today is 19th August.
I am still waiting on a large refund as had ordered 10 doors!
All I get is emails saying they are sorry.
I don't want sorry I want my money back in my bank account, where is it? How can it possibly take this long?
2025年7月12日
自発的なレビュー
Online Door Store からの回答
Dear Donna,
We are very sorry for the significant inconvenience and distress this has caused.
To allow us to investigate your case and ensure your refund is processed, could you please provide us with your order number.
Best wishes,
Online Door Store
Really ban customer service…
Really ban customer service…. I ordered a door with furniture only for the door to be delivered a week late with no furniture which would have been fine everyone makes mistakes but to ignore my emails regarding the missing item is very poor!
2025年8月11日
自発的なレビュー
Online Door Store からの回答
Dear Paul,
Thank you for bringing this to our attention.
We are very sorry for inconvenience and frustration this has caused and are committed to making this right.
We want to resolve this for you immediately. So we can investigate your case and arrange for the missing furniture to be sent to you as a matter of urgency, could you please provide us with your order number.
Best wishes,
Online Door Store
Avoid this company at all costs
Avoid this company at all costs. Fraud company. I made a order on Sunday 6th July and realised I had made a mistake on Monday 7th July I rang up and also emailed them to cancel my order which they did. I was then told it's a 28 day refund policy and it has now been 6 weeks and still no refund £588 I'm out of pocket and still don't know when I'm going to be refunded. Please don't order from this company
WEB3863
2025年8月13日
自発的なレビュー
Online Door Store からの回答
Dear Gary Lunt,
We are very sorry about the delay of your refund. We understand that this has led you to believe our company is fraudulent, and we want to assure you that this is not the case.
We are immediately prioritizing your refund to ensure it is processed and returned to you without any further delay. To allow us to investigate your case immediately and ensure your refund is processed, could you please provide us with your order number?
Best wishes,
Online Door Store
Online Door Store からの回答
Dear Mark,
We're delighted to hear that you're pleased with the good quality of your door and that your delivery arrived exactly as promised.
We appreciate you taking the time to share your positive experience with us.
Best wishes,
Online Door Store
Doors are high quality
Doors are high quality, exactly what we wanted. We have now placed another order with Online Door Store. Very happy
2025年8月7日
自発的なレビュー
Online Door Store からの回答
Dear Vicky,
We truly appreciate your wonderful feedback!
It's great to know you are so happy with the high quality of our doors.
Thank you for your continued trust in the Online Door Store.
Best wishes,
Online Door Store
Great company
Great company, door arrived when they said it would, well packaged, good communication throughout.
2025年6月19日
自発的なレビュー
Online Door Store からの回答
Dear Ja,
We truly appreciate your wonderful feedback!
It's great to know that our communication, timely delivery, and well-packaged door all contributed to such a positive experience. We're delighted to have met your expectations.
Best wishes,
Online Door Store
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