Ordering was easy and quick. Doors were of good quality and arrived well wrapped. The delivery guys were friendly and helpful and delivered on time with good communication beforehand. Overall we we... もっと見る
企業が回答しました
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Would definitely recommend the online door store! I ordered my door on a friday evening and by Monday I had some one calling me to let me know that my door was being delivered on the Wedneday or Thurs... もっと見る
企業が回答しました
Order number 8111 Currently rating this 1 because their customer service and communication has been non-existent. I emailed over a week ago to ask about delivery logistics and nobody ever... もっと見る
Ordered 7 x FD30 fire doors. They arrived on the planned day and on time with no delay. Doors were in good condition upon arrival, with no scratches / dents / marks etc. Our builder fitted them and... もっと見る
企業が回答しました
企業情報
当該企業による記述
Internal 1930s Doors, 1930's Style Doors For Sale | Online Door Store Ltd for quality timber doors.Period, 1930's, Contemporary and matching Fire Doors.
連絡先
71-75 Shelton Street, WC2H 9JQ, London, 英国
- 0208 1586700
- returns@onlinedoorstore.co.uk
- onlinedoorstore.co.uk
4.0
ほぼ満足
616件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 68％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing service and best Quality doors…
Amazing service and best Quality doors at great value for money prices. You will not be disappointed. 5 star recommended 👍😀
2025年5月5日
自発的なレビュー
Online Door Store からの回答
Hello,
Thank you so much for your review.
We're so pleased you experienced amazing service, best quality doors, and great value. Your recommendation is highly valued.
Best wishes,
Online Door Store
Love the variety of products and fair prices.
Love the variety of products, fair prices, quick dispatch and delivery.
The products I have ordered so far it meets my expectations and was as described on the website.
2025年4月7日
自発的なレビュー
Online Door Store からの回答
Dear Attila,
Thank you for your feedback!
We're so happy you love our product variety, fair prices, and quick delivery. We're glad our products met your expectations and were as described.
Best wishes,
Online Door Store
Easy & Quick
Easy to order came well packaged quick delivery and great quality door would recommend to anyone
2025年3月31日
自発的なレビュー
Online Door Store からの回答
Dear Jason,
Thank you for your positive review! It's great to know that you were pleased with the easy ordering, quick delivery, and great quality of your doors.
We appreciate your recommendation!
Best wishes,
Online Door Store
I ordered a composite internal white…
I ordered a composite internal white glass door or I thought I had! I phoned the company up before ordering just to check it was definitely composite the guy said yes it was no painting needed!!
When it was delivered it was definitely not composite it was wood and not a very good example either! I sent it straight back with the van driver so it was not unpacked!
But I am not fed up with trying to get a refund they said I have to pay £40 delivery charge for a door that never left the van and the wrong door too!
I have phoned the company at least 5 times and it’s still not sorted
Please do not order from this company you will regret it!!!!!!
2025年4月14日
自発的なレビュー
Online Door Store からの回答
Dear Mrs.Poyser,
We have listened back to the recording of our agents conversation with you and your husband.
We can actually hear you in the background say 'no it's not painted'.
The description of the door says it is:
'White primed ready to hang for final decoration'
You asked us whether the door had a grain effect on the surface and we replied that yes it did.
At no point in time, did we say that it did not need painting.
The specification of the door says that it is primed.
We had to pay our supplier to deliver the door that you ordered, that is why there was a deduction from your refund.
Best wishes,
Online Door Store
Great quality - not just good for the price !!
Quick delivery, well packaged , great quality - two more people are now looking at the doors for their houses
2025年5月5日
自発的なレビュー
Online Door Store からの回答
Dear Kevin,
Thank you for your review! We're happy to hear that you're impressed with the great quality of our doors and experience quick delivery. It's wonderful to know that others are now considering our doors for their homes as well.
Best wishes,
Online Door Store
Online Door Store からの回答
Hello,
Thank you for your review! We're delighted you had a good experience with our service and found our prices to your liking.
We look forward to serving you again.
Best regards,
Online Door Store
FRAUDULENT COMPANY!
FRAUDULENT COMPANY!! DO NOT USE.
They delivered the wrong product to me. They collected them on 8th March (after about a month of me chasing them). Today is 7th May and I am still waiting for a refund, 2 months after the doors were returned. They have effectively stolen £550 from me.
2025年5月7日
自発的なレビュー
Online Door Store からの回答
Dear Sophie,
We sincerely apologize for the error of our supplier in delivering the wrong door. We understand that this has caused you significant inconvenience and frustration.
To ensure immediate action, could you please provide your order number? We want to rectify this situation immediately and ensure your refund is processed without any further delay.
We value your business and are committed to resolving this issue for you.
Best Wishes,
Online Door Store
The excellent doors were very well…
The excellent doors were very well priced and made the Online Door Store a great place to shop. They were delivered about a week after ordering and I am very pleased with the quality of my oak doors. I can recommend!
2025年2月25日
自発的なレビュー
Online Door Store からの回答
Dear Helen,
It's great to know that you're very pleased with the price and the quality of your doors. We're also happy they were delivered promptly.
Thank you for recommending Online Door Store!
Best wishes,
Online Door Store
5 Star Service
Great communications from the start. Great product. Delivery exactly as stated. 5 Star service.
2025年2月4日
自発的なレビュー
Online Door Store からの回答
Dear Sarah,
Thank you so much for the 5-star rating! We're happy you had a great experience with our communication, product, and delivery.
We look forward to serving you again.
Best wishes,
Online Door Store
Delivery
The quality of the doors were good and as described.
They were heavy and I may have missed the description and being glass it made sense, but it would have been good to have it highlighted.
2025年2月10日
自発的なレビュー
Online Door Store からの回答
Dear Tomas,
We're pleased to hear that you found the doors to be of good quality and as described.
We appreciate your feedback and We will take this into consideration to improve our product descriptions.
Best wishes,
Online Door Store
Excellent service
2025年2月10日
自発的なレビュー
Online Door Store からの回答
Hello,
We are please you're happy with our service.
We look forward to serving you again.
Best wishes,
Online Door Store
Need a new door in a hurry?
We needed a new door in a hurry and the Online Door Store did not disappoint. They had a huge range, were good on price and importantly, were able to deliver the next day.
2025年1月10日
自発的なレビュー
Online Door Store からの回答
Dear Dominic,
We're delighted to hear that Online Door Store met your urgent need for a new door. It's great to hear that you were happy with our wide selection, prices, and especially our delivery service.
If you ever need anything in the future, we’re always here to help.
Best wishes,
Online Door Store
Happy customer
Great customer service and very happy with the doors ordered. Will be using again in the future!
2025年2月8日
自発的なレビュー
Online Door Store からの回答
Dear Dale,
Thank you for the great feedback!
We are pleased you're happy with your doors and our customer service.
We appreciate your business and look forward to your future orders.
Best wishes,
Online Door Store
LPD door frame
I found a door frame that’s the perfect size and reasonably priced. The delivery was slightly delayed, but it wasn’t an issue. Would use them again in the future.
2025年1月22日
自発的なレビュー
Online Door Store からの回答
Dear Ali,
We are happy we could provide you with the right door frame at a good price.
We appreciate your understanding regarding the slight delivery delay, and we're pleased it wasn't a major issue.
We're glad to hear you'd consider us for future purchases
Best Wishes,
Online Door Store
Greay Company
we are a building company called Craymanor and have used Online Door Store a few times and always been a pleasure to deal with.
2025年1月22日
自発的なレビュー
Online Door Store からの回答
Dear Dean,
We are happy to hear that you've consistently found Online Door Store a pleasure to deal with.
We appreciate your trust in us and we look forward to assist you in your future needs.
Best wishes,
Online Door Store
AVOID AVOID AVOID!
AVOID AVOID AVOID!! No responses to emails and waiting over a week for a manager to call but nothing! I asked the women on the phone if this is how they treat all customers and she said yes!
Will now be raising a claim with my card provider.
2025年4月30日
自発的なレビュー
Online Door Store からの回答
Dear Mr Lawrence,
I believe we have resolved this issue to your satisfaction now.
Best wishes
Online Door Store
Great price and we love our door
Great price and we love our door. It’s exactly what we were looking for and quick delivery too.
2025年1月16日
自発的なレビュー
Online Door Store からの回答
Hello Jones,
Thank you for your positive feedback.
We're pleased to know that you're happy with your door and that it met your expectations in terms of both quality and delivery.
Best wishes,
Online Door Store
Don’t buy from these. You will loose your money
I ordered a fire door at the end of January 2025. I needed it pretty quickly and the website said in stock delivery 3-5 days. After 2 weeks I was assured that I would have it very soon. It didn’t arrive in the third week so I again contacted them and they said it would be possible 5 months so I cancelled the order and asked for a refund. That was supposed to take 2-3 weeks but after several emails 3 months later still no refund. Do not buy from this company. I personally don’t believe they actually trade. You will loose your money!
Order No is Web 2063. I’ve had numerous emails to Marielle
2025年4月29日
自発的なレビュー
Online Door Store からの回答
Dear Zed,
We are truly sorry for what you had experience. We understand that this has caused you significant inconvenience and frustration. We will investigate the reason for this delay.
To ensure immediate action, could you please provide your order number? We want to rectify this situation immediately and ensure your refund is processed without any further delay.
We value your business and are committed to resolving this issue for you.
Best Wishes,
Online Door Store
Hello to everyone who shops with Online…
Hello to everyone who shops with Online Door Store,
I have been in the construction trade for many years and regularly order from various suppliers. Unfortunately, Online Door Store has been by far the worst supplier I have dealt with since I started. In particular, I have been dealing with an employee of theirs, who answers their phone, and she has been completely unhelpful.
I placed an order for a door (WEB2641) on March 20th, which was promised to be delivered within 3-5 working days. However, I did not receive the door until two weeks later, despite chasing them multiple times. I also paid around £40 for delivery, yet the door was not delivered on time.
I have now requested a refund via email but have not received any response for weeks. I am still struggling to get them to arrange the collection of the door. At this point, I am beginning to suspect this company might be a scam. I will be contacting my bank to try to resolve this, as I have a full record of all communications.
2025年4月30日
自発的なレビュー
On time and great value!
Doors arrived on time and great value compared to other companies. Product was easy to find and match existing doors.
2025年1月16日
自発的なレビュー
Online Door Store からの回答
Hello,
We're pleased to hear your doors arrived on time. It's also good to know that our product range made it easy for you to find a match.
Thank you for taking the time to share your positive experience!
Best wishes,
Online Door Store
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