OnTheMarket レビュー 

Thought I was getting instant online valuation. Spent time filling out and didn’t get any valuation !

Instead my details got passed to several agents and still no valuation

AVOID

Great team at OTM. Happy to continue or business relationship.

Put my house details into their valuation model and it came up with a value 50% below similar houses sold in my area. A complete waste of time. It then listed local agents to contact for a proper valuation. Presumably to get commission . A total con.

You advertised my next door neighbour's house as mine. You have mainly used his address photo with some of my property photoed, but my main complaint is zi want someone to put my old photos bavk on the site or send me them, when I bought the house in 2007.
Also you put my address in the advert when it should be my neighbours address.

I’ve been disappointed with the customer service so far. After setting up an alert on the app to receive property notifications, I was contacted three times in less than a month to “check in” on the same alert, each time asking the same questions about budget and requirements. I’m not sure what value these repeated calls add given the alert is already set up.

The last call was from someone named Jordan. When I explained this was the third call and that the frequent contact felt unnecessary, he cut me off, said “take care,” and hung up without any apology or acknowledgement. Overall, it felt dismissive and unprofessional and the team would benefit from better customer service training.

Booked a house viewing, had to call them the next day to actually get one after sending a request, got it for 19th Jan at 1pm (text verification of the appt) when I get there I called them as no one had turned up, got told it was on their system as 12.45 and I no showed, not once was I contacted to see where I was or a reminder text I get it isn’t like other appts so I wouldn’t really get a reminder text but to have my email and phone number and still not ask me where I was it’s ridiculous, complete waste of time, don’t know if there’s any other private renting places that are better but now I’ve applied for a council house

This website needs a complete overhaul possibly a scam somewhere down the line

What a total waste of time ,never intend to do an instant valuation,just link you to agent ,another company mis leading public

Utter garbage

Utterly random and mindless instant property valuation based on a phantom sale a few years ago that did not occur (and was presumed for a 2 bedroom flat rather than 4 bedroom detached house).

A waste of time and yes I checked the address

OTM provided poor quality leads. After 6 months we compared our list of successful Sales and Lets to the leads provided, ZERO can from OTM. They did provide hundreds of leads, needing many staff hours to service, but not a single one was of viable quality. The rep Ami was great when selling the dream to us at the start, but once we signed there was very poor communication. When we wanted to exit they held us to small print they verbally said they wouldn't (so we just paid it to get rid) and then even after our exit they continue to keep our property listings (now outdated) on their site to make them look bigger than they are.

They sent me and my wife a postal advert even though we are both on the MPS (Mailing Preference Service) and included our middle names, which feels creepy and invasive.

Where did they get our details from?

Update: Their reply below is disengenuous because I filled in their contact form before this review was written, and E-mailed their support E-mail afterwards, as suggested - but with no reply to either.

Well this company are advertising for property to rent and giving wrong information. Either they have property to rent and they do not want to rent it or they want to keep it and not rent it. I mean which one is it you view a property and they give it to somebody else. Some companies are lying and not even giving people a application form. Wasting peopes money and time real time wasters and the owners have no idea of whom is representing them.
This system does not work nobody is renting and the owners have empty properties. The real estate think they are funny but they are extremely unprofessional individuals who have no idea what they doing.
And the criteria the real estates are making up. They are making up a criteria as they go along, not completing the administration by answering the phones, emails and lying to potential customers.
Not only are they unprofessional they are jealous and possessive about property which does not even belong to them.
They owners have no idea why the property is empty and the unskilled behaviour of the property agents.

Useless,corrupt people move Onthemarket from the Internet completely!

They do nothing but collect money If you have a complaint Kevin says he's going to do something about it but nothing gets doneThe heat was recently turned on in October hot water is sketchy they raised the common charges the outside maintenance is lousy with no change they have complaints about illegal people in unit causing problems they do nothing it's a nightmare all because they won't follow the contract and do something

Was interested in a property, put in request for a call back and nothing. No contact what so ever.
Totally disgusting service.
This online company need to look at whats happening regarding paying staff that aren't doing there job.
Our country is going to sh!?..

I was really satisfied with Iesha's customer service

My experience of OnTheMarket as an agent has been made purely down to our account manager Shelley Harris. Without her our account was 'unnoticeable' we now have someone that is supportive and progressive with advice and looking after us. A real asset to OTM.

Untrustworthy. I requested no marketing yet have had 4 dodgy money grabbing emails from other companies within an hour of filling in valuation form. Clearly shared my details. I regret filling in the form and am just glad I gave a fake phone number. Avoid!

I had a great experience when enquiring for a viewing for a sharer friendly property today.
My advisor, Dane was very helpful in ensuring I was able to get the best possible chance at viewing the property, despite there being many other people looking into it.
Dane was patient and clear when providing the best advice he could to help my case. I felt very satisfied & reassured after the experience.
A reliable company, with fast responses & great service!