My solicitor Sana clearly didnt have any experience in the field shes working in. I felt sorry for her, out of her depth and stressed. Agree with the other review of her being poor at her job
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to o... もっと見る
企業が回答しました
Bardzo dobry kontakt z ekspertami, znają sie na rzeczy,nie obiecują a podają konkrety. Nie byłem pewien w mojej sprawie czy mam jakiekolwiek szanse na odszkodowanie,a jednak wszystko dobrze sie skończ... もっと見る
企業が回答しました
Hello, I've been a client of Optimal Solicitors for over two years. After an accident and complicated surgery, their lawyers are representing me and fighting to obtain compensation for me. Althoug... もっと見る
企業情報
当該企業による記述
Optimal Solicitors is a modern, forward thinking and progressive law firm. We represent both private individuals and business clients, nationally and internationally. Excellent customer service and good sound legal advice are at the core of what we do. It's not every day that you instruct a solicitor, but if you do you need to know our team are there for you.
連絡先
3rd Floor Oakland House, Talbot Road, M16 0PQ, Manchester, 英国
- 01612507771
- info@optimalsolicitors.com
- optimalsolicitors.com
4.1
ほぼ満足
1266件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They are very responsive and helpful
They are very responsive and helpful, putting your mind at ease.
2024年5月17日
Optimal Solicitors からの回答
Thank you for your kind feedback. We are pleased to hear that you found our team to be very responsive and helpful, putting your mind at ease.
At Optimal Solicitors, our core values focus on providing exceptional client care, clear communication, and personalized support. We aim to be the solicitor of choice for all our clients, ensuring they receive the best possible service.
Your satisfaction is our priority, and we truly appreciate your comments. If you need any further assistance, please don’t hesitate to reach out.
Natalie looked after me throughout the…
Natalie looked after me throughout the process and was absolutely incredible. not only did she provide consistant updates to me but also ensured that i felt i was being managed and looked after well.
Turely the best expirience i could have hoped for when dealing with a house move which is stressful enough!
Very pleased with Optimal Solicitors as a whole i must say and Natalie is a credit to the company.
2024年5月10日
Optimal Solicitors からの回答
Thank you for your wonderful feedback. We're delighted to hear that Natalie provided you with consistent updates and ensured you felt well looked after throughout the house move process. It's fantastic to know that she made a stressful experience much easier for you.
We appreciate your kind words about Optimal Solicitors.
Absolutley great solicitors
Absolutley great solicitors anything i was unsure about has been explained in detail, always able to contact via e-mail or phonecall cant recommend Optimal Solicitors enough
2024年4月26日
Optimal Solicitors からの回答
Thank you for your kind words and for sharing your positive experience. We're delighted to hear that our team was able to provide detailed explanations and was always accessible via email or phone.
Securing the compensation you deserve for your personal injury case is incredibly important to us, and we're glad we could assist you effectively. Your recommendation is greatly appreciated.
Great for a house sale
We had a great experience with Optimal who acted as solicitors for our recent house sale. Wessley was great in particular - easy to get hold of and clear and friendly in all communications. The team offered us great advice and reassurance and we would highly recommend them.
We also used the Digital Move platform which was a bit frustrating at times so it helped a lot to have an actual human at the end of the phone when we needed. Many thanks
2024年3月1日
自発的なレビュー
Optimal Solicitors からの回答
Thank you for sharing your wonderful experience with Optimal Solicitors. We're thrilled to hear that Wessley and our team provided clear, friendly, and reassuring support during your house sale. Your recommendation means a great deal to us.
Professional and supportive
Optimal Solicitors were really professional and helpful through our sale and purchase journey. Especially Natalie and Laura were both very efficient and easy to communicate with. We thank Optimal Solicitors for their help and support.
2024年4月18日
Optimal Solicitors からの回答
Thank you for your glowing review! We're thrilled to hear that you found Optimal Solicitors to be professional and helpful throughout your sale and purchase journey. Natalie and Laura are indeed valued members of our team, and we're delighted that their efficiency and ease of communication made your experience with us a positive one.
At Optimal Solicitors, we strive to provide excellent service and support to all our clients, and feedback like yours reinforces our commitment to maintaining high standards.
Should you require any further assistance in the future, please don't hesitate to reach out. We truly appreciate your trust in Optimal Solicitors.
I found Optimal Solicitors to be courteous and professional
I found Optimal Solicitors to be courteous and professional. I received a great service from them, their fees were reasonable, and I would recommend them for any conveyancing matters.
I took one star off, because I believe the communication between Optimal Solicitors and the Mortgage Lender could have been better. Optimal was in my view, not prompt enough in providing additional information requested by lender, which led to delays in completion and the expiry of the Valuation Report. I had to get an extension of the Valuation report at additional cost. Overall, I was very happy with the service I received from Optimal Solicitors.
2024年4月11日
Optimal Solicitors からの回答
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found Optimal Solicitors to be courteous, professional, and provided you with a great service at reasonable fees. Your recommendation means a lot to us. Your feedback is invaluable to us as we continuously strive to improve our services and enhance our communication channels.
We appreciate your understanding and patience throughout the process, and we're pleased that despite this issue, you were overall happy with the service you received from Optimal Solicitors. Should you require any further assistance in the future, please don't hesitate to contact us.
Competent and knowledgable
Competent and knowledgable. However felt i had to chase them a little to achieve result
2024年4月10日
Optimal Solicitors からの回答
Thank you for your feedback. We're glad to hear that you found our team competent and knowledgeable. We apologize for any inconvenience caused by the need to follow up, and we appreciate your patience as we worked to achieve your desired result
Take the time to look for a lawyer with a client-first approach.
If you want to settle the case quickly and efficiently, I do not recommend it. Besides, they do not respect the customer. The person who handled my sister's case has changed several times, and the last lawyer is arrogant and does not know how to talk to people. We filed a complaint, but it was obviously rejected because the lawyer who I'm dealing with this case, it was defended and they said it was my sister's fault. Please take your time to read most of the reviews, because we made a mistake by choosing this company. I regret that I didn't read the reviews earlier.
2024年4月3日
自発的なレビュー
Optimal Solicitors からの回答
Thank you for taking the time to share your concerns. We are genuinely sorry to hear about your experience and take your feedback seriously. Unfortunately, we've been unable to find any client details in our system or validate the claims mentioned, but we remain committed to resolving any issues. We have requested further details of your sister's case to allow us to investigate thoroughly; however, we have not yet received your response.
At our firm, we strive to provide the highest quality service and deeply regret if we did not meet your expectations this time. We've helped thousands of clients successfully, but we acknowledge that there is always room for improvement. Please contact us directly at your earliest convenience so we can address your concerns more comprehensively.
Optimal Solicitors からの回答
Thank you for your kind words! We're thrilled to hear you found our services to be professional. Your high recommendation is greatly appreciated, and we look forward to continuing to provide top-notch service. Thank you for choosing us!
I used optimal to consult my situation…
I used optimal to consult my situation and I have a very positive feedback. The receptionist Judyta is very helpful, very professional and I would recommend this company
2024年4月17日
自発的なレビュー
Optimal Solicitors からの回答
Thank you for sharing your experience! We're delighted to hear that you found our services helpful and that Judyta made a positive impression with her professionalism. We greatly appreciate your recommendation and look forward to assisting you again at Optimal Solicitors. Thank you for choosing us!
Optimal Solicitors からの回答
Thank you for your feedback! We're glad to hear you had a positive experience with our team and solicitors. We strive to maintain high standards and appreciate your recognition. Looking forward to serving you again!
Cooperation with Optimal Solicitors was…
Cooperation with Optimal Solicitors was at the highest level. Meetings were organized to ensure thorough preparation for the case. Any doubts or problems were resolved promptly and explained very well. 100% commitment from your lawyer. I highly recommend cooperation with this company.
2024年4月5日
Optimal Solicitors からの回答
Thank you for your fantastic review! We're thrilled to hear that your experience with Optimal Solicitors met the highest standards. Organizing detailed meetings and resolving any issues quickly and clearly is key to our approach, and we're glad this was reflected in your case. Your recognition of our lawyer’s 100% commitment is greatly appreciated. Thank you for recommending us, and we look forward to continuing our successful cooperation!
Caroline Higgins was fabulous
Caroline Higgins was fabulous. Would highly recommend Optimal solicitors. Moving home is stressful but your company made the whole process very easy. Many many thanks.
2024年3月28日
Optimal Solicitors からの回答
Thank you so much for your wonderful feedback! We're delighted to hear that Caroline Higgins was fabulous and made your home-moving process smooth and stress-free. It's always our goal to ease the stress for our clients, and we're thrilled to have achieved that for you. Your high recommendation is greatly appreciated, and we look forward to assisting you or your friends in the future. Many thanks for choosing Optimal Solicitors!
Optimal Solicitors からの回答
Thank you for your feedback! We're glad to hear you appreciated the great communication and swift response. Our team is committed to providing efficient and effective service, and it’s wonderful to know that we met your expectations. We look forward to continuing this level of service in all your future interactions with us!
Optimal Solicitors からの回答
Thank you so much for your kind words! We're thrilled to hear that Karolina provided you with excellent and professional advice. It's great to know she made everything clear for you. We really appreciate your recommendation and thank you for choosing our company. Looking forward to serving you again!
Great experience
Great experience, great service. Very good communication, delivered what they promised. Special thanks for Mr Walter Coupe for good work. I recommend everyone use Optimal Solicitors.
2024年3月19日
Optimal Solicitors からの回答
Thank you for sharing your positive experience! We're delighted that you were satisfied with the service and communication from our team. Walter Coupe is especially pleased to hear your kind words about his work. We appreciate your recommendation and look forward to continuing to provide excellent service at Optimal Solicitors. Thank you for choosing us!
Excellent customer service
Excellent customer service. 11 points in the scale between 1-10.
2024年3月25日
自発的なレビュー
Optimal Solicitors からの回答
Thank you so much for your glowing review! Scoring an 11 out of 10 is truly outstanding, and we're thrilled to have exceeded your expectations with our customer service. Your kind words inspire us to keep up the great work. We look forward to serving you again soon!
Optimal Solicitors からの回答
Thank you for your wonderful feedback! We're thrilled to hear that you found our service not only excellent but also helpful and informative. Your satisfaction is our top priority, and comments like yours make our day! We look forward to continuing to serve you with the same dedication and quality.
great and professional approach to…
great and professional approach to individual person case. Miss Martyna was very helpfull and professional in providing me with information .
2024年3月15日
自発的なレビュー
Optimal Solicitors からの回答
Thank you for sharing your positive experience! We're delighted to hear about your satisfaction with the professional service provided by Martyna. It's great to know she was able to assist you effectively with the information you needed. We always strive to tailor our approach to each individual case, and it's rewarding to see this reflected in your feedback. Thank you for choosing us, and we look forward to serving you again!
Highly professional customer service
Highly professional customer service. Weronika was very helpful.
2024年3月15日
自発的なレビュー
Optimal Solicitors からの回答
Thank you so much for your kind words! We’re thrilled to hear you received highly professional service. Weronika will be delighted to know that her help was so greatly appreciated. We strive to offer helpful and efficient service to all our clients, and your feedback confirms the hard work we put in every day. Thank you again for choosing us!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。