Optimal Solicitors レビュー 

Staff werent very helpful and arrogant. I took my business elsewhere after the poor customer service

My solicitor Sana clearly didnt have any experience in the field shes working in. I felt sorry for her, out of her depth and stressed. Agree with the other review of her being poor at her job

I would highly recommend Optimal Solicitors, and in particular Susan Phelps, for her outstanding support throughout my claim.
Although the process took some time due to ongoing assessments, Susan handled everything in a friendly, professional, and informative manner. She was always available to explain anything I didn't understand and took the time to ensure that all of my past and future losses were fully considered and included in the claim.
Thanks to her expertise, dedication, and attention to detail, I achieved the best possible settlement without the need to attend court. I am extremely grateful for the support I received throughout the process and would not hesitate to recommend Susan and the team at Optimal Solicitors.

Moja sprawa została pozytywnie zakończona

Długi czas oczekiwania na wyniki odszkodowania. Widocznie procedury, poza tym jest Ok.

Hello,
I've been a client of Optimal Solicitors for over two years. After an accident and complicated surgery, their lawyers are representing me and fighting to obtain compensation for me. Although the case still hasn't reached a happy ending, the professionalism of the people working there is noteworthy. I particularly want to emphasize the dedication of Ms. Gabiella Madden and Ms. Ewelina Kaminska, with whom I have direct contact. In short, Optimal Solicitors is a reliable firm and worth recommending.
Best regards,
Jacek Iwan

I instructed Optimal Solicitors in relation to Employment Tribunal proceedings and remain deeply dissatisfied with the service I received.

On 22 November 2019, Matthew Moss sent a letter on my behalf identifying claims including both race discrimination and sexual misconduct. However, despite this initial position, I was later repeatedly advised to proceed on a much narrower basis and to pursue only the sexual misconduct aspect of the case.

I remain concerned that I was not provided with a clear explanation of the consequences of narrowing the claim, nor of the impact that this could have on the overall case.

I was also concerned that an individual respondent was not pursued despite an ACAS Early Conciliation Certificate having been obtained, and that I was not provided with complete transparency regarding pleadings and documents filed in my name.

Most significantly, only days before the final Employment Tribunal hearing, I received an email stating that withdrawal of my claim had already been agreed with the respondent’s representatives. Shortly before the final Employment Tribunal hearing, I received an email stating that withdrawal of my claim had already been agreed with the respondent’s representatives. The claim was subsequently withdrawn shortly before the hearing.

I remain concerned that I was not provided with sufficient information to make fully informed decisions regarding key strategic decisions affecting my case.

I have since submitted a formal complaint to the Legal Ombudsman and previously raised concerns with the Solicitors Regulation Authority. I have also prepared a detailed chronology and supporting documentary evidence.

In addition to my concerns regarding the conduct of the Employment Tribunal proceedings, I also experienced difficulties obtaining access to my file after the case concluded.

Following Subject Access Requests and requests for file disclosure, I encountered issues concerning incomplete file transparency and correspondence referring to the matter as a "dead file". I remain concerned that I was not provided with a complete understanding of the documents held, the pleadings filed in my name, and the records relating to key strategic decisions.

These issues form part of the concerns that I have raised through formal complaint procedures.

This review reflects my personal experience and opinion as a former client.

Great service, good communication, thanks

They do everything, mortgages, disputes and etc and dont specialise in some specific laws and we got result of it. Plenty of 1 star reviews mainly about overcharging or adding fees before completions.

My situation are different is about commercial landlord disrepairs case. I paid £500 deposit instructed what to do, Sana decided to do what she thinks is best and without my consent done whatever she want and then add extra balance on top of it.

They treating customers like they are silly and got absolute no knowledge about any laws and they are the ones who knows everything. Pathetic. Once this small claims court is done without them (even they ripped of £900 and done absolutely nothing) I will escalate this matter into Legal Ombudsman to look into case independantly.

Thanks, never again. (Dont both to reply, I dont need your excuses)

The team was professional, responsive, and incredibly supportive. They explained everything clearly, kept me updated throughout the process.
Thank you.

professional law firm and comprehensive service, nice and very helpful people

Pani Zuzanna Klodka miła i serdeczna a przy tym profesjonalna.

Generalnie jestem zadowolony z uslug Optimal Solicitors. Moja sprawa nie byla prosta i troche trwalo jej zalatwienie do konca.

They were very professional.I had a very good relationship with the company, and everything was very well organized, including my doctor's appointment.
Thanks to Katarzyna Gryszun I was kept up to date on matter;she demonstrated complete professionalism.

the approach to the client itself, non-discrimination based on issues and kindness, is an opinion-forming indicator for me

I recommend Optimal Solicitor because they carry out their work reliably and precisely. They rise to the occasion to help you and do not leave you with a problem.

Ok company to deal with however you also need to keep asking about the update rest ok.

From the very beginning, my experience with Optimal Solicitors has been very positive. Communication has been clear, prompt and professional. After signing the documents and making the payment, I received confirmation quickly and clear information about the next steps.
I particularly appreciated how well everything was organised – from electronic signing to booking the consultation through a convenient link. The team has been polite, supportive and efficient, which is especially important in a sensitive matter like family law.
So far, I feel that my case is being handled with care and professionalism. Thank you for the smooth and respectful communication.