The second time I'd ever used a public charger I used an Osprey one. All was well until I came to stop the charging. Having pressed the "Cancel" button I then couldn't remove the cable from the car... もっと見る
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The most excellent customer service from Amy Joiner. A very quick positive and incredibly helpful reply. My query related to non-EV’s in charging bays, leading to us not being able to charge our elect... もっと見る
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Terrible experience at their charging station at Wheatsheaf Inn, Wolverhampton where I also received a subsequent parking charge notice. This wasn't obvious at all and I'd be surprised if I was the on... もっと見る
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Avoid using osprey charging ports at stratford international car park or any paid car park in this case. Everytime you will enter and use them will be issued with pcn despite there is camera and free... もっと見る
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企業情報
当該企業による記述
We are building the rapid charging network of the future, to create a healthier environment for current and future generations. The Osprey Charging Network is located across the UK. You can find our EV chargers on major transport routes, at retail parks, restaurants and on-street locations. Easy, enjoyable charging for all.
連絡先
Osprey Charging, 1st Floor, 3 More London Riverside, SE1 2RE, London, 英国
- 03300 101 757
- info@ospreycharging.co.uk
- ospreycharging.co.uk
3.6
まあまあ
147件のレビュー
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So I used Osprey charging for first…
So I used Osprey charging for first time for a top up . £45 was taken from my debit card immediately on the 3rd December which I now know was because I used a starling debit card.I charged my car for 30 mins and had no indication or receipt to say how much it was , I was informed however that the difference would be refunded within 7 working days . It is now the 16th December and I have received nothing , can someone please explain
2025年12月3日
自発的なレビュー
Osprey Charging からの回答
Hi Michael,
We're really sorry to hear that you are still awaiting the difference to be refunded, following your charging session. Please drop us a note at support@ospreycharging.co.uk and we can investigate this further for you.
At the start of a charging session on our Osprey network, a £45 pre-authorisation payment is placed on your card to ensure there are enough funds to carry out the charging session. If your charging session costs more than £45, we keep this amount and charge the additional cost on top. If your charging session costs less than £45, we will refund you the difference. The time this takes is usually around 2-5 working days with Starling Bank but can take longer.
Rest assured; you will only be charged the cost of your charging session. Any pending payments that appear incorrect will soon adjust to the correct cost. More information regarding pending payments can be found via the following link: https://help.starlingbank.com/personal/topics/transaction-issues/how-can-i-cancel-a-pending-or-failed-payment/
Thanks, Team Osprey
Snowhill Wakefield
Convenient chargers close by amenities. Never any problems charging. App is informative. Like how it flags an 80% charge.
2025年12月8日
自発的なレビュー
Osprey Charging からの回答
Thanks for your kind words and 4 stars! Great to hear you had a good experience, and we’ll keep working to make it even better. Thanks, Team Osprey
Simple to use and great customer…
Simple to use and great customer service post charge when I had a parking query
2025年10月23日
自発的なレビュー
Osprey Charging からの回答
Thanks for your lovely feedback and 5 stars! We’re so pleased you had a good experience charging with us. Thanks, Team Osprey
I needed a receipt a couple of days after using the charger
I needed a receipt to claim back the cost as a work expense after using an Osprey charger. I emailed the support team who provided a link to a form which I completed and within a few minutes I had received an email with the receipt attached.
2025年11月26日
自発的なレビュー
Quick response
I had an issue with payment and they sorted it out really well and promptly
2025年11月21日
自発的なレビュー
Osprey Charging からの回答
5* with comment
Thanks for your lovely feedback and 5 stars! We’re so pleased you had a good experience charging with us. Thanks, Team Osprey
Well as long as I don't get a fine for…
Well as long as I don't get a fine for not putting my reg in quick enough at the Manor Farm ph L35 was shut at 2130 on a Monday??! Then the 5 star rating stands.
Thanking you kindly in advance,
Mr Golding
2025年11月17日
自発的なレビュー
Osprey Charging からの回答
Thanks for your lovely feedback and 5 stars! We’re so pleased you had a good experience charging with us. Please do reach out to us at support@ospreycharging.co.uk if you do get a fine. Thanks, Team Osprey
Osprey stand by their customers and fight for justice
Thanks so much for understanding and dealing with my predicament. I am completely bowled over and impressed with the service you have given me. You did not mess around. You saw how wrong the parking charge was and you stood by me being your customer.
2025年11月10日
自発的なレビュー
Osprey Charging からの回答
Thanks for your lovely feedback and 5 stars! We’re so pleased we were able to help. Thanks, Team Osprey
I’m being generous with 1 star!
I’m being generous with 1 star!! Please do not use these chargers because they will con you out of a £7. 87 a pre-authorisation fee to all account holders, due to the amount of fraud. This on top the expensive charge. They do not advertise this until you notice this on your bank statement. No other car charging company do this. I never post feedback but need to warn you. This a scam and don’t down load there app!!!
2025年11月14日
自発的なレビュー
Osprey Charging からの回答
Hi there, our chargers will perform a funds check of £45 via contactless card payment or £25 via the Osprey App. This is just a pre-check and is not actually taken from your bank account. Please note that some banks (including Monzo, Starling and Revolut) will show this as a transaction on your statement, however, the charge is pending and will usually clear within seven working days. Many Thanks, Team Osprey
Excellent customer service
I had a problem with one of Osprey's chargers and contacted the customer support team. They replied to my email within an hour and resolved the issue in a day. Excellent customer service, you couldn't ask for more. Thank you.
2025年11月3日
自発的なレビュー
Osprey Charging からの回答
Thanks for your lovely feedback and 5 stars! We’re so pleased we were able to quickly resolve the issue you encountered. Thanks, Team Osprey
Sign in by email
I went to the charger in Star City. For a charger that can charge eight cars, it in squeezed into four spaces. I had issues with signing in to the app, I have up and used the tap and pay feature.
Later I contacted the service team (use the email via website) and sent them a video screen capture of my experience when i tried to sign in via Google. They asked about my handset, they tried to help with the settings on my handset.
I gave up again. I used email to sign in. And I used email. I was sent a verification code and I was in the app. I let them know.
2025年10月20日
自発的なレビュー
Osprey Charging からの回答
Thanks for your kind words and 4 stars! Sorry to hear that you experienced some issues signing in via Google but it is great to know that you signed in successfully with email. We are glad you had a good experience overall, and we’ll keep working to make it even better. Thanks, Team Osprey
Avoid all charging points…rip off
AVOID ALL CHARGING POINTS, PETROL IS CHEAPER
Avoid, went to a pub and they were all free so plugged my hybrid in. Only 60 miles on full, cost about 8 pound to charge at home thought I’d give it a go….18 quid!!! 18 quid in petrol would get me 150 miles. And it didn’t work first time, still holding. 45 quid on my card a week later
Edited to 2 stars …..As stated in the reply this is the same as all charging points so unfair to call one out…don’t use any
2025年11月1日
自発的なレビュー
Osprey Charging からの回答
Hi there, thanks for reaching out! Charging on a DC public charging network typically incurs higher costs compared to home charging due to various factors including infrastructure costs and VAT. The industry average price stands at 82p/kWh, and at Osprey, we are currently right in line with that average. For more information on this, you can read our blog: https://www.ospreycharging.co.uk/post/cost-of-public-rapid-ev-charging. Please rest assured you will only be charged for the kWh delivered to your vehicle. The difference from the £45 pre-authorisation is automatically released at the end of your session, it usually returns within 7 working days, depending on whom you bank with. Thanks, Team Osprey
I had a problem and the osprey team…
I had a problem and the osprey team were helpful, communicated well and ultimately solved my problem for me.
None of the usual obstructive tactics you expect from large corporations
2025年9月18日
自発的なレビュー
Osprey Charging からの回答
Hi there. Thank you for your 5* review. We are pleased that we were able to assist you further. Many thanks, Team Osprey
issue sorted promptly good experience…
issue sorted promptly good experience its what you should expect always room for improvement regardless what service you are given hence the 4 stars
2025年10月18日
自発的なレビュー
Osprey Charging からの回答
Hi there, thank you so much for your 4 star review. We look forward to you charging with us again. Kind Regards, Team Osprey.
Disgusting prices...cost us £13 for o0…
Disgusting prices...cost us £13 for o0 miles ..obviously with EVs that's only 70 miles tops...charging 87p a kw!!! Tesla charge just 32p off peak...and 47p peak!! ...no wonder the charging station is derelict...greedy idiots run this company..why not bring prices down and obviously attract more business!! Prices of electricity is roughly 26p a kw ...crazy ..never use again..cost me just 7p a kw st home after 11pm..will make sure I charge every night.
2025年10月19日
自発的なレビュー
Osprey Charging からの回答
Hi there, thanks for reaching out! Charging on a DC public charging network typically incurs higher costs compared to home charging due to various factors including infrastructure costs and VAT. The industry average price stands at 82p/kWh, and at Osprey, we are currently right in line with that average. For more information on this, you can read our blog: https://www.ospreycharging.co.uk/post/cost-of-public-rapid-ev-charging. Thanks, Team Osprey
Excellent Customer Service
I had a PCN from a private land provider to Osprey as I did not report to land provider while charging my car. I appealed to private land provider but it was rejected. Emailed Osprey within in hours they sent receipt and cancelled the PCN. Very much impressed with excellent customer care.
2025年10月10日
自発的なレビュー
Osprey Charging からの回答
Hi there. Thank you for your 5* review. We are pleased that we could get this resolved for you quickly. Once again, apologies for any inconvenience caused. If we can be of further assistance, do drop us an e-mail at: support@ospreycharging.co.uk. Many thanks, Osprey Team.
Email response was quick and helpful
Electric charging is still in its infancy and Osprey are one of the first to the market. I use one site regularly and 95% we are fine, but occasionally things don't always connect. I have had very speedy response from email contact and hopefully clearing a parking charge. I know they answer the phone as well, so they are keen to get things right.
2025年9月29日
自発的なレビュー
Osprey Charging からの回答
Thank you for your 5* review. If you ever need further assistance in the future, please do not hesitate to call our helpline number or drop us an e-mail at: support@ospreycharging.co.uk. Many thanks, Osprey Team.
Useful information given about the Site …
Useful information given about the charger problem as well as alternative Charging site nearby .I normally have no problems with Osprey Chargers .
2025年9月29日
自発的なレビュー
Osprey Charging からの回答
Hi there. Thank you for your review. We look forward to seeing you at one of our chargers again. Many thanks, Osprey Team.
Easy to use cheaper than rest
Was clean easy access plenty of chargers easy to use cheaper than others ive used definatly only udong osprey fir msin charging
2025年9月25日
自発的なレビュー
Osprey Charging からの回答
Hi there. Thank you for your 5* review. We look forward to seeing you at one of our chargers again. Many thanks, Osprey Team.
Terrible experience at their charging…
Terrible experience at their charging station at Wheatsheaf Inn, Wolverhampton where I also received a subsequent parking charge notice. This wasn't obvious at all and I'd be surprised if I was the only one disputing this with Osprey and the Premier Park Ltd?!? Osprey are useless and sent a totally inadequate response. Investigation with Trading Stds around this is underway. I wont be using Osprey again and would encourage others to give them a wide birth. Site was also filthy, poorly maintained, litter strewn. I'd give a half star if I could....
2025年9月21日
自発的なレビュー
Osprey Charging からの回答
Hi Simon. Thank you for reaching out to us recently via e-mail. We can confirm that we have resolved this matter with you as discussed via e-mail. We can only apologise for the inconvenience caused. We can confirm as per our e-mail that additional signage is going to be installed at The Wheatsheaf which will aid customers to see the restrictions in place. Once again, apologies for the inconvenience caused. If we can assist you further, please do e-mail us again at support@ospreycharging.co.uk. Many thanks, Osprey Team.
They take your money unscupulously
One charge attempted today. The charger stopped charging several times stating the charge was complete when it wasn’t. Each time I had to restart the whole process- using my bank card as the app froze. Each time this company took £45 from my account. So as of today they owe me £135. Is this even legal? I am seriously concerned about the lack of control over these companies.
2025年9月20日
自発的なレビュー
Osprey Charging からの回答
Hi Ruth. We are sorry for the experience your encountered at one of our Osprey chargers. At the start of a charging session, a £45 pre-authorisation payment is taken to ensure your payment card being used has enough funds to charge. If the card payment reader is tapped more than once, another £45 pre-authorisation payment will be taken as the charger will assume you are a new customer. We are sorry this resulted in multiple £45 charges being taken. Rest assured if no charge took place, all of the pre-authorisation amounts will return back to your bank account shortly. We can confirm that if you do use the Osprey app to charge, only 1 £25 pre-authorisation payment is taken in a 48 hour period which eliminates multiple pre-authorisation amounts being taken. We can only apologise for the inconvenience caused. If you experience any issues charging after 1 x £45 pre-authorisation amount has already been taken, we would suggest calling the helpline number on the charger to ensure the charger is working as expected. If you require any further assistance regarding this matter, do e-mail us at: support@ospreycharging.co.uk. Many thanks, Osprey Team.
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