Osprey Charging レビュー 148

Emailed a query about parking the reply came back we will contact within 48 hours and answer came back about an hour after that. Excellent customer service in my opinion

Excellent customer service and an easy to use app.

Having contacted Osprey Charging by email they answered fully within 12 hours.

Have a courtesy car which is electric so very new to us . Took it to Shurdington Osprey near us and had downloaded the app but couldnt work out next step after choosing location. So tapped card instead it then lifted £45 which was expected then final payment at the end taken and £45 was not removed from bank . Very easy to use and chaged superfast we were very impressed.

I used a charge point in a retail park in Bangor operated (as usual) by one of those car park operators that has big rules on very small signs saying teay will issue a PCN at the drop of a hat. I noticed a sign placed helpfully on the charger by Osprey warning that if one used the charger out of hours then you would most likely get a ticket and what to do if you did. Indeed a PCN was forthcoming. I emailed Osprey and they very quickly dealt with it.

Like many other fuel suppliers Osprey take £45 when you tap your card.
I started a charge knowing this. Having started the charge I got back into my car only to see that the charge had stopped. I ohoned the help line and spoke to a pleasant and helpful man who explained that you need to leave the charge running for 5 minutes before getting into your car, and that I would have to start the charge again, and have another £45 taken from my account. He told me that any money that was owed back to me would be refunded in 7 days.
I restarted the charge and waited 5 minutes bwfore getting back into my car.
The positives were the soped of the charge, and the good service I got from the man on the help line. However, it was a significant negative that tgere was no idication on the charger to say that if you get back in your car too soon the charge will stop. It seems unreasonable in the circumstances that one should have to have a further £45 reserved in order to restart the charge.
I'll stick to Instavolt in the future.

The Osprey support team service I received was absolutely outstanding. I contacted them with a worrying issue and I had a response the same day advising that they were looking in to the issue for me. Just one day later, they’d worked a solution and informed me promptly regarding the outcome.

I’ve not experienced customer service like that in a very long time. Brilliant communication and support.

I am new to the EV charging experience and as such I approached my first remote charge with some trepidation.
I experienced problems on both downloading the app and understanding the initial and subsequent cost on my bank statement. I contacted Osprey support via email. Both matters were dealt with speedily and efficiently.
As to the actual charge, well no problem. What was I worrying about.
Thank you....

It took 4 attempts to charge my Citroen Berlingo at the Elwoe Osprey charger on the Running Hare Pub on Saturday 10th May.
Very time wasting and I had to phone the helpline to release the charger.
Fortunately it wasn't busy, as the first charger I tried showed it wasn't working.£90 was taken from my account however.
The second , adjacent, charger took 2 attempts before it worked. Another £90 charged to my account
I only needed a small top up, amounting to £8. This should have been less due to the time wasted calling the helpline to release the cable.
All in all an unwanted experience that will never be repeated. No wonder Osprey have such appalling feedback. I just hope the £180 is quickly returned to my account

Used one of Thier chargers in Wrexham before 11am. Got a £100 parking ticket for my troubles. Customer support whilst very good, we're unable to help. Why put a charging bank on private land!!

If I could give them no stars I would, the instructions on the charger are inadequate. The charger locks in, which would be fine, apart from the fact that the information on charging disappears from the screen and you have to spend ages faffing about on the screen to find the place where you can stop charging and remove the cable. It took me about ten minutes, a lone woman on a pitch black industrial estate at 10 at night with various drunks wandering past, thanks Osprey. I'd also left my phone at home by mistake which heightened the tension. Also pre-charge you £45 quid, which is still showing as pending on my bank account three days later!!! God knows if I'll actually get the £45 quid back, only used about a tenner's worth. Awful company, will never use them again, make genie look perfect.

Excellent - used the app - seamless quick and competitively priced.

My card was charged £45.00 with no charging to the vehicle ( connection did not work) Called help line and was told that the refund will be made in 7 working days and there will be a authorisation fee. What hogwash is this!!

VERY HELPFULL TO CANCEL A FINE OF £60
Diolcb

Charged at the local pub, added 40 miles and cost £16.77 how?

5* regarding customer support. Received a parking fine when using an Osprey charger. This was resolved very promptly by customer support (Amy).

Charging station took pre-authorisation payment of £25, then failed to connect so I couldn't charge. This happened twice, so I am £50 down and now getting bounced payments from my bank and Osprey just say they cannot do anything to refund the money and will do nothing about bank charges I am now getting because of this.

I have spoken to the bank who say it is Osprey's fault, that they CAN speed up the refund if they choose, and that the current refund date is 24th March, a whole month!

I was issued a parking ticket for using an Osprey EV charger. They were extremely helpful in dealing with this ridiculous charge. They paid on my behalf and lodged a complaint with the parking company.

Really patient and helpful. Very quick responses.