Tried charging at Old George Mall car park in Salisbury, payment by card wasn't working so went outside to download the app as there was no phone signal near the charger. Registered on the app OK, but... もっと見る
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The second time I'd ever used a public charger I used an Osprey one. All was well until I came to stop the charging. Having pressed the "Cancel" button I then couldn't remove the cable from the car... もっと見る
企業が回答しました
The most excellent customer service from Amy Joiner. A very quick positive and incredibly helpful reply. My query related to non-EV’s in charging bays, leading to us not being able to charge our elect... もっと見る
企業が回答しました
Terrible experience at their charging station at Wheatsheaf Inn, Wolverhampton where I also received a subsequent parking charge notice. This wasn't obvious at all and I'd be surprised if I was the on... もっと見る
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企業情報
当該企業による記述
We are building the rapid charging network of the future, to create a healthier environment for current and future generations. The Osprey Charging Network is located across the UK. You can find our EV chargers on major transport routes, at retail parks, restaurants and on-street locations. Easy, enjoyable charging for all.
連絡先
Osprey Charging, 1st Floor, 3 More London Riverside, SE1 2RE, London, 英国
- 03300 101 757
- info@ospreycharging.co.uk
- ospreycharging.co.uk
3.6
まあまあ
149件のレビュー
ネガティブなレビューの 94％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really quick, patient and helpful
Really patient and helpful. Very quick responses.
2025年2月12日
自発的なレビュー
Osprey Charging からの回答
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Osprey Charging からの回答
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Amy at Osprey was really helpful in…
Amy at Osprey was really helpful in resolving 2 parking fines I had received unfairly (even after challenging it with euro car parks) from charging my electric vehicle within a euro car park. After communicating with Amy, she was prompt and quick in resolving this issue for me even though it was euro car parks error. Without Amy's help this issue would have escalated a lot further - Thank you too Amy and Osprey for establishing the facts and also showing Euro car parks how to do customer service properly. Osprey = 10 Euro Car Parks = 0
2025年1月29日
自発的なレビュー
Osprey Charging からの回答
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
I’ve had 10+ declined charges on my…
I’ve had 10+ declined charges on my credit card after charging yesterday. I’m not sure why they keep trying to take the same amount of money even though it’s already been collected - hoping they stop trying to take more money….
2025年1月22日
自発的なレビュー
Osprey Charging からの回答
Hi Ananda. Thank you for contacting us at Osprey charging regarding your enquiry. In order for us to investigate your charges further, can you e-mail us with the date of your charging session, the charging site used and the last 4 digits of your card number that you presented at the charger. Do e-mail this to us at: support@ospreycharging.co.uk so we can investigate further. Many thanks, Osprey Team.
If i could give a zero star review I…
If i could give a zero star review I would. Used Osprey Charging at the Wheatsheaf Inn Cannock, as they show up as fast chargers on my Audi app. Half hour charge, signs were not obvious to say car park is managed by Premier Park in the dark fog and rain. Pub have said to us in writing they are not public chargers but for use of their patrons, so why Osprey do YOU advertise them on apps and public EV networks. The pub was closed for refurb so how the hell are we meant to put our car into the ANPR!! What a con!! Pub are not interested and waiting to hear from Premier Park to get my £60 back
2024年12月27日
自発的なレビュー
Osprey Charging からの回答
Hi there, thank you for your review. We are very sorry to hear you have a fine for using our chargers based at The Wheatsheaf Inn. If you can e-mail us your PCN number, we can contact Premier Park asking them to cancel your fine. We are having QR stickers installed at the chargers where Osprey customers can scan the code to avoid a fine being issued. We apologise for the inconvenience caused. Our e-mail is: support@ospreycharging.co.uk. Look forward to hearing from you. Osprey Team.
Osprey’s charging policy is appalling
Osprey’s charging policy is appalling. After 3 attempts to charge my car, I discovered they’d billed me £125. I realise that the majority will be refunded eventually and they tell me my bank is responsible for the delay! Other companies do not take this approach so I will do my best to avoid osprey in future and I’m sure other customers will also vote with their feet.
2025年1月3日
自発的なレビュー
Osprey Charging からの回答
Hi there, our chargers will perform a funds check of [£25 or £45] on your bank account depending on the charger used. This is just a pre-check and is not actually taken from your bank account. Please note that some banks (including Monzo, Starling and Revolut) will show this as a transaction on your statement, however, the charge is pending and will usually clear within seven working days. Many Thanks, Team Osprey
Charger available and in working order
Charger available and in working order. Would be better if under cover.
2024年12月26日
自発的なレビュー
Osprey Charging からの回答
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Charged £28 for a 50% charge in…
Charged £28 for a 50% charge in Cambridge. Won’t use again.
2024年12月24日
自発的なレビュー
Osprey Charging からの回答
We sincerely apologise for the inconvenience you've faced. Your experience is not reflective of the standard of service we aim to provide. Ensuring high standards of customer service is of utmost importance to us, and we regret that your recent experience fell short of expectations. Please contact our support team at support@ospreycharging.co.uk if you would like to discuss this further. Many Thanks, Team Osprey
Electrovere at the Lamb and Flag, Abergavenny
Tried to charge through Electroverse but there was insufficient internet access. Used RFID instead.
Because of the way parking is arranged many people park in the wrong bay, thus blocking two chargers if I need to get to the chadamo plug.
2024年12月8日
自発的なレビュー
Osprey Charging からの回答
Hi there, thank you very much for your review. We look forward to welcoming you back to the Osprey network soon! We will pass your feedback regarding parking on to our Operations team. Many Thanks, Team Osprey
Great support
Got a parking ticket fine whilst charging . They got the penalty charge cancelled .
2024年12月7日
Osprey Charging からの回答
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Osprey Charging からの回答
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
One of the best companies I have used
One of the best companies I have used. Fast shipping and quick response to solve all the information you ask about. I recommend it.
2024年11月27日
Osprey Charging からの回答
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
I was charged twice for same charging instance
I was charged twice for the same charging instance for 2 different amounts even though they say their price is a flat 79p. You cannot phone them to make a query, the phone number provided is only automated responses. I emailed them as suggested on 3 occasions with no response.
2024年11月21日
自発的なレビュー
Osprey Charging からの回答
We sincerely apologise for the inconvenience you've faced, please rest assured we only ever charge customers for the kWh dispensed. Please contact our support team at support@ospreycharging.co.uk so that we can investigate this further. Many Thanks, Team Osprey
Excellent
After a terrible experience on nearby Shell chargers (three out of four ultra rapids not working) and in desperate need of a charge because of road closures and diversions I managed to locate some of your Osprey rapids a few miles away Just off the A1 at The Eaton Oak pub in St Neots. They were contactless payment and worked flawlessly and at good speed. This is how it should be done. Shell UK please learn something from this.
2024年11月22日
自発的なレビュー
Osprey Charging からの回答
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Outstanding customer service,,,
2024年11月14日
Osprey Charging からの回答
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Utterly frustrating Registration!!!!
WHY do I have to register via the app (that doesn't even recognise my perfectly normal email address and *doesn't* use the autofill facility on my iPhone, FCOL!!!) rather than on my desktop PC?
Why do all these *STUPID* companies insist that you have to live your life peering through a bloody letterbox!!!!
2024年11月13日
自発的なレビュー
Osprey Charging からの回答
Hi Martin. Thank you for contacting us at Osprey charging regarding your enquiry. We are sorry that you are having issues using our Osprey app. Do note that you dont have to register via our app to use our chargers, you can indeed just use contactless payment at the charger. If you are still having issues using our app, do contact us at support@ospreycharging.co.uk where we can investigate your individual case. We apologise for any inconvenience caused. Osprey Team.
Osprey Charging からの回答
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Used the upgraded charging station at…
Used the upgraded charging station at St Ann's shopping centre in Harrow, all went smoothly!
2024年10月9日
自発的なレビュー
Osprey Charging からの回答
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Prompt response
Prompt response to reacting to a parking charge notice. It was cleared with Premier park within a few hours.
2024年10月25日
Osprey Charging からの回答
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
Simple to use and importantly drive…
Simple to use and importantly drive through with caravan
2024年10月10日
Osprey Charging からの回答
Hi there, thank you very much for your 5-star review. We look forward to welcoming you back to the Osprey network soon! Many Thanks, Team Osprey
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