Packhelp レビュー 2,190

Los productos corresponden con la descripción, estoy contento.

Kind and friendly, informative feedback.

Los productos tienen muchísima calidad, me encanta su web con el sistema de puntos y además el envío es bastante rapido. Lo recomiendo

Han resuelto mis dudas de forma rápida y concisa :)

Very friendly contact person helped me with my questions i had and came back to me with information. Friendly contact.

Ms Magdalena was very helpful with solving the problem. We are generally satisfied with the boxes because we have been buying them for a long time.

The customer service is amazing! Thank you, Magdalena for all the help.

Kasia ware really kind and helpful and I got all my issues and queries sorted out - now the project is going ahead :-) Thank you so much!

They were so helpful during all the process, they solve oldy doubts and problem so quick and efficient. Madalena was superior

Super helpful to make sure your order is as expected. Highly recommended. Customer service is the best and the quality of product has never disappointed.

Spersonalizowane rozwiązanie dopasowane do moich potrzeb, Dział Designu znalazł rozwiązanie customowe, jestem bardzo zadowolona z podejścia. Dział obsługi klienta również o wszystkim mnie informował, przekazywał moje zapytania, wszystko szybko i sprawnie.

Buena atención y rápido

Great customer service. Easy to design and order!

Magdalena was very prompt with her answers and gave me very detailed responses, and I did not have to ask for further clarification as her replies were so in-depth.

Magdalena gave me really amazing support during my order as we had issues with uploading logo. She was really good help. Appreciate such effort. Thank you.

He recibido mi pedido, con un fallo en la dirección que bueno se hizo retrasar algo, pero llegó todo ok! Estoy seguro que la siguiente será mucho mejor, Gracias al equipo y a Magdalena!! Nos vemos en la próxima.

El proceso de diseño por la web fue fácil e intuitivo. El suministro fue rápido y sin ningún tipo de incidencia. Super recomendable para alguien que está empezando con su packaging.

Everything was fine until...

After ordering mailer bags previously, I made some design adjustments and reordered the same bags. Unfortunately, the new bags (Order #R453200304) arrived in the wrong size.

When reviewing the order process, I found that PackHelp failed to include the exact dimensions in centimeters on the order confirmation and invoice, listing only an internal product code. This is problematic, as the law requires sufficient details to clearly identify the ordered product. While I acknowledge placing the order myself, the absence of critical information made it impossible to catch the mistake.

After raising the issue, PackHelp’s response was dismissive, offering only a 25% discount on a new order. I even proposed covering the correct bags for an order value of 250, against my mistaken order of 400, but this was declined.

Their response highlights their inconsistency and lack of professionalism, ironically proving my point:

First Response: "We understand that internal naming of sizes can be hard to remember, which is why we show dimensions during the order process."

This statement admits that dimensions are critical, which should logically be included in both the order confirmation and invoice. They argue that customers can find this information on the website, but that’s the issue—errors should be identifiable throughout the entire process. Their claim that they’ve never received similar feedback before is irrelevant to legal requirements.

In Summary: Don’t expect swift complaint resolution; this "discussion" took nearly a month due to slow responses. PackHelp is your trusted partner only as long as they can profit from you.

Przesympatyczna Pani Magdalena, cierpliwie i merytorycznie odpowiadala na wszelkie pytania oraz pomogła z każdym porobleme, a było ich kilka.
Taka obsłucha klienta w dzisiejszych czasach to rzadkość.