Placed my order, took my money phoned to say they cancelled my order and the chef has left when the delivery was due⊠be careful
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Ordered product on July 24th, 2025. After checking tracking, product was shipped back to sender on Aug 1st, 2025, for no apparent reason. Waited it out in case there was just a temporary setback, but... ãã£ãšèŠã
They take a month before completing a step and there is 4 or 5 steps. So basically, you will have your item reveived by 3-5 months after purchase at their website. Goodluck waiting. I am s... ãã£ãšèŠã
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I am disappointed. There is no sign of item being shipped, and it has been 2 weeks. There was no response from the customer support email too. I think theyâre scamming people. Please be careful eve... ãã£ãšèŠã
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Horrible customer service
Horrible customer service. They donât reply and in fact steal your money. Itâs been two months since I first ordered and Iâve done everything they asked me to do for a normal reimbursement but they wonât give back my money.
Support is useless
Ordered items on 14 Feb, supposed to be 6 days delivery, but it took till 06 march to reach. Delivered item was dead on arrival. reached out to support and was promised a replacement set on 14 march, but no delivery confirmation yet as of 30 march
Update: No replacement set was sent out as of 16 May 2024
Never got package
Never got package, after almost 4 months support just decided they cant help me anymore. Terrible costumer service. They replied to mails every 10-15 days with the same questions again and again. I told them i want refund and they just keep stalling. Stay away from this company. Find alternative because this is terrible, i'm deeply disapointed.
My wife and her colleague love it
My wife and her colleague love it. It help them a lot especially if their period is coming. I will recommend it to my friedns
Itâs great and it works
My wife uses it regularly for back and stomach pain and discomfort. It works.
Not really useful
Device looks nice but does not get hot enough. A hot water bottle is better. The massage function is very loud and not discrete. Ended up returning it right away but had to pay $50 for shipping. All in all, not worth it.
Donât buy save your $$$$$
My partner got this for me for what was meant to be Valentineâs Day (only just got it âŠ. Battery lasts like 5 minutes no joke and you canât use it while itâs charging.. Shipping took a month and a half. Itâs loud so not discrete and can barely feel the massage. Would not recommend to anybody. Itâs a cute looking product but besides that, a literal scam.
It says 3-5 days express delivery and iâŠ
It says 3-5 days express delivery and i have been waiting for more than 10 days now. Wrote 3 emails to support 6 days ago, zero response.
Scam never...
Total scam. i have been waiting for package almost 4 months now. Support reply now and then. They promised they will send new package ASAP. Guess what it has been a month since then. So go as far away as you can it is not worth it. There are other alternatives that are better and cheaper and more important Support is responsive. With pamly i got feeling i am not important as customer. I demanded refund and they said they cant give it to me.
Honestly it was useless because it onlyâŠ
Honestly it was useless because it only gives heat and no massage. The advertisement was too strong
Delivery never made it to my door forâŠ
Delivery never made it to my door for my parcel package. Had some minor exchange of emails to resolve the issue. But still persisted without any response thereafter. Very dissapointed with the service rendered. Would like a refund
My girlfriend went to use the pamly IâŠ
My girlfriend went to use the pamly I bought her and it's not hot enough, it's barely warm.
Very good product
Very good product, very helpful, pain relief
Where is my order?
I have ordered my item on February 21th and on today 6 March I have no idea where it is .
It smells like a scam.
Also they keep responding with generated email, feels like talking to a robot.
Don't buy from this website
Ordered 2 different devices
Ordered 2 different devices. One arrived within 7 days bit but the other one hasn't arrived after 2 months.....
Garboooooo
Good device but short battery life.
Its a good period pain relief device. Loved the heat temperature, just nice to relief pain without being too hot or cold. However, wish the battery lasted longer though and I also wish shipping was faster.
Did a purchase 2 weeks ago
Did a purchase 2 weeks ago. The delivery was promised within 7 days. The customer support keep annoying me with their fake apologies, but still nothing is resolved.
Is this a scam???
Terrible customer service and follow up
It's been nearly four months now since the first contact, the video I sent was sent on the 6th of December, on the 12th of December they told me they would send this to their supervisor, after following up because of the lack of communication on the 21st of December they finally responded on the 12th of January saying they would replace the unit and I've heard nothing from them since then despite emailing them on the 12th (confirming the address) and 22nd of January (yes, another follow up)
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