Rivora レビュー 

Rivora からの回答

2024年2月14日

Hi! We sincerely apologize for the delay and lack of communication. We have reached out to you via email to resolve this matter promptly. Thank you for your patience, and we are committed to rectifying this situation.

Rivora からの回答

2024年2月11日

We apologize for the unsatisfactory experience you had with our delivery and customer service. It is concerning to hear that your special request went unanswered and that our support channels did not meet your expectations. We strive for excellence in all areas of our service, and it's clear we missed the mark in your case.

We would like to understand more about the special request you made and see how we can rectify this situation. Please email us at support@pamly.co with your order number and the details of your request. We are committed to improving our response time and customer support based on your feedback.

On a positive note, we're glad to hear that you rate the device 4/5. We're continually working to enhance our products, and your feedback is invaluable in this process.

We appreciate your patience and are determined to make things right for you. Thank you for sharing your experience, and we look forward to the opportunity to improve your overall impression of our company.

Rivora からの回答

2024年2月11日 に更新

We apologize for the delay in delivering your order and the lack of communication you've experienced. It's certainly not the level of service we aim to provide. We understand your concerns and want to assure you that we are here to help.

To address this issue swiftly, please send us your order number and any additional details to support@pamly.co. Our team is ready to investigate this matter thoroughly and ensure a speedy resolution.

We value your business and are committed to rectifying this situation to your satisfaction. Thank you for your patience and understanding.

Rivora からの回答

2024年2月11日

Thank you for taking the time to share your feedback with us on Trustpilot. We are truly sorry to hear about your experience regarding the lack of customer service and the issues you faced with the refund for your returned item. Please accept our sincerest apologies for any inconvenience and frustration this has caused.

Your satisfaction is our top priority, and it's clear that we have not lived up to this commitment in your case. We would like to make things right. Could you please provide us with your order number or any relevant details by contacting us at Support@pamly.co? This will help us to quickly identify your transaction and address the refund issue effectively.

We value your feedback as it helps us improve our services. We are committed to ensuring that your concerns are resolved promptly and to your satisfaction.

Thank you for your patience and understanding in this matter. We look forward to hearing from you soon.

Rivora からの回答

2024年2月11日

We are truly sorry to hear about your experience with our customer service. It's concerning to know that you have not received a timely response through multiple platforms, and we apologize for any frustration and inconvenience this has caused.

We are committed to improving our communication and ensuring that your concerns are addressed promptly. As a next step, we will reach out to you directly via email to resolve any issues you're facing and provide the assistance you need.

Your feedback is crucial to us in improving our service, and we are grateful that you brought this to our attention. Thank you for your patience, and please look out for our email as we work to rectify this situation.

Rivora からの回答

2024年2月11日

We are truly sorry to hear that your product stopped working after only one use. This is certainly not the experience we want our customers to have, and we understand your frustration.

To assist you as quickly as possible, we will be reaching out to you via email to gather more details and arrange for a solution. We are committed to ensuring your satisfaction and will do our utmost to resolve this issue promptly.

Thank you for bringing this to our attention, and we apologize for the inconvenience this has caused. Please look out for our email, and we will work to make this right.

Rivora からの回答

2024年2月11日

We're truly sorry to hear that the product, which was intended as a special Christmas gift, did not meet your expectations due to a defect. We understand how disappointing this situation must be, especially given the timing and its intended use.

We appreciate you and your friend reaching out to us regarding this issue. Please rest assured, we are committed to resolving this promptly. Our team is already in the process of arranging for a replacement to be sent out without any fuss.

Your satisfaction and that of your friend are of the utmost importance to us. We apologize for any inconvenience this has caused and are working diligently to ensure that a replacement is provided swiftly.

Thank you for your patience and understanding in this matter. We are dedicated to making this right and appreciate the opportunity to do so.

Rivora からの回答

2024年2月11日

We apologize for the extended delay in fulfilling your order. We understand how frustrating this wait must be and appreciate your patience. To address this issue directly and provide a timely update, we will be reaching out to you via email shortly.

Our team is prioritizing this matter to ensure it is resolved as quickly as possible. Your satisfaction is very important to us, and we are committed to making this right.

Thank you for bringing this to our attention, and please look out for our email.