I ordered a 4x3 M Parasol from Patioslife which arrived promptly. Personally, I didnât find it difficult to set up. All went together well. The parasol seems sturdy and well built, I would recommend t... ãã£ãšèŠã
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Ho acquistato un ombrellone nero di 3x3 metri con base; a parte un ritardo nella consegna, che il venditore ha monitorato costantemente, tutto Ú di ottima qualità , il montaggio e l'utilizzo sono semp... ãã£ãšèŠã
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Still waiting for item, no clear delivery date, fobbed off repeatedly, when I requested to cancel was informed not possible. Feels like fake company and have raised with my bank. Terrible.
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Ordered a 4x3m parasol in July which I was paying through clearpay. Hadn't heard anything about my order so I contacted Patioslife UK to be told the parasol was so popular they were sold out. Offered... ãã£ãšèŠã
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N V Bldg, 96 The Quays, Salford M50 3BB United Kingdom, M50 3BB, Salford, è±åœ
- support@patioslife.uk
- patioslife.uk
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Communication was only via email and asâŠ
Communication was only via email and as soon as it was problematic we received no communication so relatively good when going well poor when problems arise
2026幎7æ20æ¥
UK-Patioslife ããã®åç
Dear Richard,
Thank you for taking the time to share your feedback with us.
We understand your point regarding communication, and weâre sorry that your experience felt disappointing when issues arose. We agree that customers should feel supported not only when everything goes smoothly, but also when unexpected situations occur.
We are actively working on improving our customer service process and are currently developing a telephone support service to provide customers with more convenient ways to reach us. We truly value the feedback and suggestions from our customers, and we are using them to help us improve our service.
Our goal is to ensure every customer receives a smoother and more reassuring experience throughout their journey with Patioslife.
Thank you again for sharing your thoughts and helping us continue to improve.
Warm regards,
The Patioslife Team
No stock
No stock, refund given but it took a few weeks and it is difficult to communicate with this company.
2026幎7æ12æ¥
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UK-Patioslife ããã®åç
Dear Clare,
We can see that our team has already followed up on your case and worked on addressing the issue.
We sincerely apologise again for the frustration caused during the process. We understand that the experience was not what you expected, and we appreciate your patience while the matter was being reviewed.
If you have any further questions or need any additional assistance, please feel free to contact our customer support team directly. We will do our best to respond as quickly as possible and provide the help you need.
Thank you for giving us the opportunity to assist you.
Warm regards,
The Patioslife Team
Good size umbrella thats fit forâŠ
Good size umbrella thats fit for purpose, and looks good. Good customer service in terms of communication. However for the cost i would have expected it to be more sturdy and easier to handle. It can be very unsteady in the wind, and difficult to control it. Its so heavy. I was also expecting to be able to move it around as there are wheels on the base. This is almost impossible.
2026幎7æ26æ¥
UK-Patioslife ããã®åç
Dear Mrs Powell,
Thank you for taking the time to share your honest feedback with us.
Weâre pleased to hear that you found the umbrella to be a good size, suitable for your needs, and that you were happy with the communication from our customer service team.
We also appreciate your comments regarding the stability, weight, and mobility of the base. Your feedback is very valuable, as it helps us better understand our customersâ experiences and identify areas where we can continue improving our products.
As with all large outdoor umbrellas, we recommend closing and securing the umbrella during stronger winds or when it is not in use, as this helps protect the structure and improve its long-term durability.
Thank you again for sharing your experience. We appreciate your support and will continue working to provide products that better meet our customersâ expectations.
Warm regards,
The Patioslife Team
Experience wasn't great
Experience wasn't great, however I have no complaints about the product or cost.
What was painful that prior to placement of my order, I checked other people's recent reviews, the common denominator was delayed delivery.
As I required the umbrella and base prior to my wife returning from hospital, I checked with customer service that there delivery date quoted would be met, they assured myself by email that it would.
Needless to say the guaranteed delivery date wasn't met (delivery was approximately 10 days late).
I did get an upgrade (LED lights included), but that was no comfort to my wife who had to remain indoors until umbrella arrived.
2026幎6æ13æ¥
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UK-Patioslife ããã®åç
Dear Mr Williams,
Thank you for taking the time to share your honest feedback with us.
First of all, weâre glad to hear that you are happy with the product quality and value. However, we are truly sorry that the overall experience did not meet your expectations, especially given the importance of having the umbrella ready before your wife returned home from hospital.
We completely understand how disappointing it must have been to rely on the expected delivery timeframe and then experience a delay. We appreciate that the upgrade provided was appreciated, but we also understand that it could not replace the importance of having the product available when you needed it most.
Your feedback regarding delivery expectations and communication is very valuable to us. We are continuing to review our processes to improve how we manage delivery updates and customer expectations.
Thank you again for sharing your experience and for your understanding. We hope your umbrella continues to provide comfort and enjoyment to your outdoor space.
Warm regards,
The Patioslife Team
Great Parasol, great customer service
Very happy with the purchase and with customer support.
The parasol is sturdy and stylish, pricewise reasonably higher compared to what you can order from amazon but it is definitely much sturdier as a design and wider in functionality with tilt, LED lights etc so definitely worth the money, and hoping it will last a long time (we have been using for a month and so far so good).
I would specifically call out for the great customer service, the first default email confused me in terms of delivery times, someone not only followed up quickly, also checked in after it was delivered, for any further questions. That, is a real difference in my opinion. Many Thanks.
2026幎6æ25æ¥
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UK-Patioslife ããã®åç
Dear Deniz,
Thank you so much for taking the time to share such a thoughtful review with us.
Weâre delighted to hear that youâre happy with both your parasol and the support provided by our customer service team. Itâs wonderful to know that you appreciate the quality, design, functionality, and features such as the LED lights and adjustable options.
We also truly appreciate your honest comments about the value of the product. We always aim to provide outdoor solutions that combine durability, style, and practical features, and it means a lot to hear that you feel the parasol was worth the investment.
Your recognition of our customer support team is especially appreciated. We believe good service is not only about assisting before delivery, but also about making sure customers feel supported throughout their experience.
Thank you again for choosing Patioslife and for sharing your positive experience. We hope your parasol continues to bring you comfort and enjoyment for a long time.
Warm regards,
The Patioslife Team
I sent a review 2 days ago and ItâŠ
I sent a review 2 days ago and It wasnât a good one. I then received a response on trustpilot apologising and that they would contact me within a few hours. Yet again Iâve heard nothing. Iâve asked for a full refund and heard nothing.
I donât know what else I can do. I feel itâs a fraud company⊠Itâs appalling this can happen⊠DO NOT BUY ANYTHING FROM THIS COMPANY
2026幎7æ29æ¥
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UK-Patioslife ããã®åç
Dear Kevin,
Weâre truly sorry for the continued frustration and disappointment you have experienced.
We understand that after receiving our previous response, you were expecting a further update, and we apologise that you have been left waiting again. Please be assured that we take your concerns very seriously.
We have now created a dedicated case specifically for your issue, and our team is reviewing the details to ensure it is handled properly. Your situation has been prioritised, and we will make sure a member of our support team follows up with you and works towards a suitable resolution.
Please rest assured that your concerns will receive proper attention, and we appreciate your patience while we work to address this matter.
Warm regards,
The Patioslife Team
Ordered a parasol and base 3 weeks agoâŠ
Ordered a parasol and base 3 weeks ago UKP123248 from which I believed in the company title to be in the uk. However, I have emailed back and forth been told one date, then moved to another, today I received the base and still no parasol. Customer service is slow and gives the same automated response. Due to significant orders blah blah blah. They offer free and fast delivery - which is false advertisement as 3 weeks on Iâve received only the base. You shouldnât allow customers to order of things arenât in stock or at least pre warn for delays. If itâs not settled by the end of this week they can have their base and Iâll have a refund. Save your time telling me that demand is high and what not. Iâve heard it all before at this point I donât know why I even ordered from this joke of a company.
2026幎7æ29æ¥
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UK-Patioslife ããã®åç
Dear Christina,
Weâre truly sorry again for the frustration caused by the delivery process and understand why receiving only part of your order was disappointing.
We would like to clarify that, due to the size and weight of the products, the parasol and the base are shipped separately in two different packages. This means they may not always arrive at the same time.
We can see that the base has already been delivered, and the parasol itself has also been dispatched. The tracking details for the parasol have been sent to you by email so you can follow the delivery progress.
We apologise that this process was not clearer from the beginning and understand how receiving only one part of your order created unnecessary concern. We will continue working on improving our communication and providing clearer updates throughout the delivery process.
Thank you for your patience and understanding. We hope you will soon be able to enjoy your complete parasol set.
Warm regards,
The Patioslife Team
Fantastic umbrella that covers the whole decking. Fantastic buy
I really do not have any complaints and am really happy with the largest cantilever umbrella with solar lights. I was undecided about a pergola or a large umbrella to cover the whole of my decking. This umbrella did the job perfectly at a fraction of the cost of a pergola. I ordered the heavy base that fills with water and was pleased with the free umbrella cover. I particularly like having drinks with friends on the decking at night with the umbrella over as it helps keep the heat from my patio heater from escaping and is lovely and warm. The solar lighting also creates a nice ambience. I have had many complements from friends who would also like to purchase one. The umbrella is made of a strong waterproof fabric and is easy to put up and down. There is also a feature of tilting and changing the height to block out the sun. Definitely recommend . It was delivered promptly and easy to put together.
2026幎6æ3æ¥
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UK-Patioslife ããã®åç
Dear Gillian,
Thank you so much for taking the time to share such a detailed and wonderful review.
Weâre absolutely delighted to hear that your large cantilever umbrella has been the perfect solution for covering your decking area and creating a comfortable outdoor space. Itâs great to know that it provided a practical alternative to a pergola while still giving you the shade and atmosphere you were looking for.
Weâre especially pleased that youâre enjoying the solar lighting, the adjustable features, and the convenience of the water-fillable base and umbrella cover. Hearing that youâve received compliments from your friends is a fantastic compliment to our team.
Thank you again for your kind words, recommendation, and support. Weâre so happy that your Patioslife umbrella has helped make your outdoor moments even more enjoyable.
Warm regards,
The Patioslife Team
Great service. Fab product.
I wanted a big parasol for our decking area and the Patioslife Aegis Premium All-weather Cantilever Parasol with Solar Powered LED Strip Lights fit the bill perfectly. I had queries about which base I should use and was assisted by a lovely lady who answered my emails quickly. It arrived quickly and was well packaged. The parasol was easy to put up and is by far the best quality one I've purchased over the years and I love that it has a five year warranty. Thank you Patioslife for your fab service and excellent product.
2026幎7æ3æ¥
èªçºçãªã¬ãã¥ãŒ
UK-Patioslife ããã®åç
Dear Jill,
Thank you so much for your wonderful feedback and for taking the time to share your experience with us.
Weâre absolutely delighted to hear that your Aegis Premium Cantilever Parasol was the perfect fit for your decking area and that youâre enjoying the quality, design, and ease of use. Itâs also fantastic to know that our team was able to assist you with choosing the right base and provide the support you needed.
Your kind words about our product quality and customer service mean a great deal to us. Creating a positive experience from the first enquiry through to delivery and beyond is exactly what we strive for every day.
Your recognition truly brightens our day, and weâre very grateful for your support. Thank you again for choosing Patioslife, and we hope your parasol continues to bring comfort and enjoyment to your outdoor space.
Warm regards,
The Patioslife Team
Dispatched next day
I ordered a patio parasol cover and it was dispatched next day and delivered a couple of days later. Excellent quality.
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
UK-Patioslife ããã®åç
Dear Graham,
Thank you very much for taking the time to share your feedback with us.
Weâre delighted to hear that your patio parasol cover arrived quickly and that you were happy with the dispatch and delivery experience. Itâs also great to know that the quality met your expectations.
We truly appreciate your support and kind words. Feedback like yours encourages our team to continue providing reliable products and efficient service for our customers.
Thank you again for choosing Patioslife, and we hope your purchase continues to serve you well.
Warm regards,
The Patioslife Team
A very sturdy parasol and stand
A very sturdy parasol and stand, I purchased it with the wheeled water fillable base, which supports the whole thing very well. A little wobbly in the wind, but it is 3 meters square, Iâm sure my free straps will help with that?! Overall, a very good purchase.
2026幎7æ16æ¥
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UK-Patioslife ããã®åç
Dear Steven,
Thank you very much for sharing your feedback with us.
Weâre delighted to hear that youâre happy with your parasol and stand, and that the wheeled water-fillable base provides good support for your outdoor setup. We appreciate your comments about the stability, especially with a larger 3-metre parasol.
Just a friendly reminder for safety: we do not recommend using the parasol in strong winds. When the parasol is not in use, we recommend closing and securing it properly, as this will help protect the structure and extend the lifespan of your parasol.
Thank you again for choosing Patioslife and for sharing your experience. We hope your parasol continues to bring you plenty of shade and enjoyment in your outdoor space.
Warm regards,
The Patioslife Team
Worried about the reviews on here but my experience (and order) was perfect
Made an order for the 'Aegis Premium All-weather Cantilever Parasol with Solar Powered LED Strip Lights, Fibreglass Ribs & Powder-Coated Aluminium Pole â Luxury Garden & Patio Shade' with the wheeled base as add-on after a few google searches and this was a good price.
The order was straight-forward enough but the next day (after I had placed the order), I saw the reviews about no communications and no delivery on here and honestly panicked a bit that I hadn't seen the reviews beforehand and that would have likely put me off if I had seen them first. I then started to look for another supplier but no-one else had something similar in stock or at as good a price so resigned myself to having to complain and request a refund from the bank so I sent an email to PatiosLife about 20 mins after placing the order [Order placed Monday 4th May at 9.30pm] (with my concerns around the bad reviews and if they actually had the product in stock/delivery times).
I got a reply to my email at 07:15 on the 7th of May (Thursday) saying the order had already been dispatched and with the tracking details and advice on filling the parasol base. I checked my spam folder and found an (automated) email from them on (Wednesday) 6th of May at noon with the tracking details and confirmation it had dispatched but obviously hadn't seen this because it went to my spam so it had been dispatched very quickly from ordering on Monday night to on it's way on Wednesday.
The actual items turned up in two packages (but I already knew that from the shipment email) so one was a pallet delivery and one normal courier so one item turned up on Wed 13th May and the second a couple of days later. So I can't really fault them in my experience, the item was dispatched very quickly (was not expecting prime delivery), turned up just after a week later exactly as described/expected and I got a reply to my email within a couple of days addressing my concerns and assuring me my item was on it's way so I do sympathise with those who have/are experiencing issues but that was not my experience so credit where it is due and can't fault them with my order.
2026幎5æ4æ¥
èªçºçãªã¬ãã¥ãŒ
UK-Patioslife ããã®åç
Dear Shahbaz,
Thank you so much for taking the time to share such a detailed and thoughtful review.
We truly appreciate you sharing your honest experience, especially as you mentioned your initial concerns after seeing some other reviews. We completely understand why you felt cautious, and weâre glad our team was able to provide reassurance and keep you updated throughout the process.
Itâs wonderful to hear that your Aegis Premium Cantilever Parasol and wheeled base arrived as expected, that the delivery process went smoothly, and that the product met your expectations. We also appreciate you highlighting the different delivery methods for the two packages, as this can help other customers better understand the process.
Your feedback about checking your spam folder is also very helpful. We understand how important clear communication is, and weâre continuing to improve our processes to make sure important updates are received more reliably.
Thank you again for giving Patioslife the opportunity to serve you and for sharing such a balanced review. Weâre delighted that youâre enjoying your new parasol and hope it brings you many great moments in your outdoor space.
Warm regards,
The Patioslife Team
Do not buy from the company⊠ordered aâŠ
Do not buy from the company⊠ordered a shed as it stated 3- 5 days delivery from a uk warehouseâŠ. Turns out this is a total lie ⊠the company is in fact in china and have been waiting 4 weeks now with no idea of when it will be delivered or at all !!
I have now contacted my bank to try and get my money back ⊠very frustrating and feel like I have been duped !
2026幎7æ2æ¥
èªçºçãªã¬ãã¥ãŒ
UK-Patioslife ããã®åç
Dear Lorna,
Weâre truly sorry to hear about your experience and apologise for the frustration and disappointment caused.
We understand how concerning it must be to wait for your order without a clear update. We take your concerns seriously and would like to look into your case properly and assist you with resolving the issue.
However, with the information available from this review, we are currently unable to locate your order details. Could you please kindly provide your order number or the email address used when placing the order?
Once we receive your details, we will create a dedicated case for your enquiry and arrange for our customer support team to review your situation and get in touch with you as soon as possible.
Thank you for giving us the opportunity to look into this matter. We sincerely apologise again for the inconvenience caused.
Warm regards,
The Patioslife Team
We ordered a large turquoise cantileverâŠ
We ordered a large turquoise cantilever parasol, and although we received an email to say it might be delayed, it came on time and we're very happy with our product. We had email liaison with Patioslife regarding the delay and they did offer a different colour, however the one we ordered came, it's a lovely teal rather than a bright turquoise, which is preferable and all told, we're very happy with our purchase.
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
UK-Patioslife ããã®åç
Dear Louise,
Thank you so much for taking the time to share your experience with us.
Weâre delighted to hear that youâre happy with your large cantilever parasol and that it arrived on time despite the initial delivery concerns. We truly appreciate your patience and understanding while waiting for your order.
Itâs wonderful to know that the colour you received turned out to be even more suited to your preference. Weâre glad that the final result exceeded your expectations and that youâre enjoying your new outdoor shade solution.
Thank you again for choosing Patioslife and for sharing such thoughtful feedback. Your support means a lot to our team.
Warm regards,
The Patioslife Team
Final update to my previous two reviews!
After countless emails, repeated follow-ups, and multiple reviews just to get someone's attention, I have finally received confirmation that my order was cancelled, and the refund is now back in my bank account. It should never have taken this much time and effort to resolve what should have been a simple issue.
This has been one of the most frustrating online shopping experiences I've ever had. Communication was extremely poor, and I constantly had to chase for updates. Most of the emails and public replies felt like generic AI-generated or copy-and-paste responses, repeating the same information without actually addressing my concerns.
Another red flag for me was that the only contact number listed is a UK mobile number, which did little to inspire confidence when trying to resolve the issue.
From my experience, the company also appeared to be acting as an intermediary/DROP SHIP rather than holding stock directly, which may explain the delays and lack of clear information. Whatever the business model, customers deserve honest communication and proper customer service.
Although I eventually received my refund, I would never buy from this company again. Based on my experience, I would strongly advise others to think very carefully before placing an order. The amount of time, stress, and persistence it took to get my money back was simply unacceptable.
2026幎7æ26æ¥
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UK-Patioslife ããã®åç
Dear Plasmic HealthSciences,
Thank you for taking the time to share this detailed feedback.
First, weâre sorry that resolving this matter took so much time and effort on your side. Looking back, you should not have needed to send multiple emails or leave several reviews just to receive an update. We understand how frustrating that must have been.
We also appreciate your honest comments about our communication. Clear and personal support is extremely important to us, and we recognise that some of our previous responses did not make you feel properly heard or that your specific concerns were being addressed.
While we are pleased that your case has now been resolved, we understand that the overall experience fell far short of what you expected. We are taking your feedback seriously and using it to improve how we handle customer enquiries and communication.
Thank you again for sharing your experience. We appreciate the opportunity to learn from this and improve.
Warm regards,
The Patioslife Team
Deck Parasol
The Parasol works great on the deck area I have constructed
2026幎7æ25æ¥
èªçºçãªã¬ãã¥ãŒ
UK-Patioslife ããã®åç
Dear R M Somerville,
Thank you for taking the time to share your feedback.
Weâre really pleased to hear that your parasol works so well for the deck area youâve created. Itâs great to know that it has become a practical and enjoyable addition to your outdoor space.
We truly appreciate your support and are glad the product has met your expectations.
Thank you again for choosing Patioslife, and we hope you continue enjoying your outdoor area.
Warm regards,
The Patioslife Team
I love my parasol
I love my parasol, excellent quality and easy to use.
2026幎7æ26æ¥
èªçºçãªã¬ãã¥ãŒ
UK-Patioslife ããã®åç
Dear Louise,
Thank you for taking the time to share your feedback.
Weâre so pleased to hear that you love your parasol and that youâre happy with the quality and ease of use. Itâs great to know that the product has met your expectations and is making your outdoor experience more enjoyable.
We truly appreciate your support and kind words. Thank you for choosing Patioslife, and we hope you continue enjoying your parasol in your outdoor space.
Warm regards,
The Patioslife Team
Did not get the umbrella that weâŠ
Did not get the umbrella that we originally ordered as not in stock, so why advertise it if it not available.
We got an alternative which was supposed to be better than the one we ordered, but I am not so sure.
It is also missing a bolt that attaches the canopy to the cantilever arm which make the canopy very unstable
However I will give a 5 star for the excellent after sales support dealing with the issues with the canopy
2026幎7æ26æ¥
èªçºçãªã¬ãã¥ãŒ
UK-Patioslife ããã®åç
Dear Clive,
Thank you for taking the time to share your honest feedback with us.
Weâre really pleased to hear that our after-sales support team was able to assist you and that you had a positive experience with the support provided. Your recognition means a lot to our team.
We also appreciate you sharing your concerns regarding the original umbrella availability and the missing bolt. Feedback like this is very valuable, and we will continue reviewing our processes to improve product availability information and ensure our customers receive everything they need.
Thank you again for your understanding and support. Weâre glad we were able to assist and hope you continue enjoying your umbrella.
Warm regards,
The Patioslife Team
Like others I placed an order lastâŠ
Like others I placed an order last Sunday UKP124204 , expecting 3 to 5 days delivery, I have email twice requesting a delivery date - nothing and have tried ringing (it's a mobile number buried in the website) the phone won't connect - so alarm bells are ringing, is this a legitimate company? I just want to know am I going to receive my order? or can I get a refund?
2026幎7æ24æ¥
èªçºçãªã¬ãã¥ãŒ
UK-Patioslife ããã®åç
Dear David,
Weâre truly sorry for the delayed response and understand why you feel concerned about your order.
Due to a recent significant increase in orders and customer enquiries, our response times have been affected. However, we fully understand that this is not an excuse, and we sincerely apologise for the inconvenience and uncertainty this has caused.
Please be assured that we are a legitimate company and we take every customer order seriously. We understand your concerns and will arrange for a professional member of our support team to review your order and contact you as soon as possible to provide an update and address your questions.
Thank you for your patience and for giving us the opportunity to assist you. We sincerely apologise again for the experience you have had.
Warm regards,
The Patioslife Team
Does someone manage to talk to somebodyâŠ
Does someone manage to talk to somebody from this useless company? I ordered a pergola and I would like to cancel it but nobody answered my emails. Any number where I can call???
Update: Order #UKP123711
07918123203 . A call would be better to discuss.
2026幎7æ19æ¥
èªçºçãªã¬ãã¥ãŒ
UK-Patioslife ããã®åç
Dear Teo,
Weâre truly sorry to hear about your concerns and apologise for the frustration caused.
We would like to look into your case and assist you as soon as possible. However, with the information available from this review, we are currently unable to locate your order details.
Could you please kindly provide your order number or the email address used when placing your order? Once we have this information, we will be able to review your case and arrange for our team to get in touch with you as soon as possible.
Thank you for giving us the opportunity to address your concerns. We sincerely apologise again for any inconvenience caused.
Warm regards,
The Patioslife Team
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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