Parasol 3x3 acheté cet été. Nous sommes trÚs satisfaits. Il est pratique à manipuler et efficace. Seul petit souci, le délai de livraison dû à une rupture. Toutefois, le service a été trÚs réactif e... ãã£ãšèŠã
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Still waiting for item, no clear delivery date, fobbed off repeatedly, when I requested to cancel was informed not possible. Feels like fake company and have raised with my bank. Terrible.
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I ordered a 4x3 M Parasol from Patioslife which arrived promptly. Personally, I didnât find it difficult to set up. All went together well. The parasol seems sturdy and well built, I would recommend t... ãã£ãšèŠã
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Ordered a 4x3m parasol in July which I was paying through clearpay. Hadn't heard anything about my order so I contacted Patioslife UK to be told the parasol was so popular they were sold out. Offered... ãã£ãšèŠã
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N V Bldg, 96 The Quays, Salford M50 3BB United Kingdom, M50 3BB, Salford, è±åœ
- support@patioslife.uk
- patioslife.uk
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Does someone manage to talk to somebodyâŠ
Does someone manage to talk to somebody from this useless company? I ordered a pergola and I would like to cancel it but nobody answered my emails. Any number where I can call???
Update: Order #UKP123711
07918123203 . A call would be better to discuss.
2026幎7æ19æ¥
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UK-Patioslife ããã®åç
Dear Teo,
Weâre truly sorry to hear about your concerns and apologise for the frustration caused.
We would like to look into your case and assist you as soon as possible. However, with the information available from this review, we are currently unable to locate your order details.
Could you please kindly provide your order number or the email address used when placing your order? Once we have this information, we will be able to review your case and arrange for our team to get in touch with you as soon as possible.
Thank you for giving us the opportunity to address your concerns. We sincerely apologise again for any inconvenience caused.
Warm regards,
The Patioslife Team
Placed an order on Monday
Placed an order on Monday, once placed was told there would be a delay in delivery, this should have been mentioned before placing an order saying delivery within 3 to 5 days. I have contacted the company twice via email, the only option, and still awaiting a response. Very poor customer service. My order no UKP124347.
2026幎7æ20æ¥
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UK-Patioslife ããã®åç
Dear Julie,
Weâre truly sorry for the delayed response and for the frustration this has caused.
Thank you for providing your order number. We have received your details and will review your case as soon as possible. Our team will get in touch with you shortly to address your concerns and provide further assistance.
We sincerely apologise again for the inconvenience caused and appreciate your patience while we look into this matter.
Warm regards,
The Patioslife Team
This company appeared in all googleâŠ
This company appeared in all google searches. The telephone number does not work. They don't tell you an item is out of stock. The communication is the worst. I've been trying to get a refund without any luck. I'm thankful I used a credit card.
I would avoid this company at all costs.
The only response you get is from this page. I think they are using a bot to look like they care. I've provided all of this and you still get zero reply. USE AT PERIL
2026幎7æ2æ¥
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UK-Patioslife ããã®åç
Dear Justin,
Weâre truly sorry to hear about your concerns and apologise for the frustration and disappointment caused.
Due to a recent significant increase in orders and customer enquiries, our response times have been affected. However, we fully understand that this is not an excuse for providing a less than satisfactory experience, and we sincerely apologise.
We would like to look into your case properly and have our team assist you as soon as possible. However, with the information available from this review, we are currently unable to locate your order details.
Could you please kindly provide your order number or the email address used when placing your order? Once we have this information, we will arrange for a dedicated member of our support team to review your case and get in touch with you as soon as possible.
Thank you for giving us the opportunity to address your concerns. We sincerely apologise again for the inconvenience caused.
Warm regards,
The Patioslife Team
What a scam website/company AVOID /âŠ
What a scam website/company AVOID / AVOID / AVOID/ AVOID. I which I read this comments before. I've purchase on the 17th July a pergola for £1259.10 order number UK124039 after taken a 10% World cup discount (Scam), received an email strait away (AI generated) saying due to surge on demand, the item will be delay. Ive then tried to contact them by phone, and the phone is allways engached, Ive then email them back just to check when I will expect my order and as yet not reply. I wont to cancel my order and guess what, no option id available. I WANT MY MONEY BACK NOW. I will use all media platform and will shame them so everyone can sray away from this scam bags. luckly I've used my credid card
2026幎7æ17æ¥
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UK-Patioslife ããã®åç
Dear Alvaro,
Weâre truly sorry to hear about your concerns and apologise for the frustration and disappointment caused.
Thank you for providing your order number. We have reviewed your case and would like to assist you as quickly as possible. To make sure we can locate all relevant information and provide you with the best possible support, could you please kindly confirm the email address you used when contacting us?
We completely understand your concerns regarding the delay and the lack of updates. We will arrange for a professional member of our customer support team to review your order and get in touch with you as soon as possible to address your questions and concerns.
Thank you for your patience and for giving us the opportunity to look into this matter. We sincerely apologise again for any inconvenience caused.
Warm regards,
The Patioslife Team
Items in stock when ordered but now delayed?
Update 19/08/26: I was given the option of choosing an alternative colour so I could receive item quicker due to stock expected in early August so I confirmed my choice. No communications or update since on whether the alternate stock has been received. Please refund my order.
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Placed an order for items supposedly in stock and shipped in 3-5 days then once order submitted I got a message saying due to demand there would be delays. I have sent an email asking when I can expect the order (as it is required while we still have a summer!) but no response. Would appreciate some communication please!! Order UKP123503
2026幎7æ12æ¥
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UK-Patioslife ããã®åç
Dear SS,
Weâre truly sorry to hear about your concerns and understand your frustration regarding the delay and lack of updates.
We sincerely apologise that you have not received the communication you were expecting. Due to a recent significant increase in orders and customer enquiries, our response times have been affected. However, we understand this is not the level of service we aim to provide, and we are continuously improving our internal processes and strengthening our customer support team to better assist every customer.
We have noted your order details and will arrange for a dedicated member of our support team to review your order status and follow up with you as soon as possible with an update.
Thank you for your patience and for giving us the opportunity to address your concerns.
Warm regards,
The Patioslife Team
Loving our sun lounges and the hugeâŠ
Loving our sun lounges and the huge cantilever umbrella is fit for purpose. Easy up and easy down. A great way to assist celebrating our Aussie New Year around the pool.
2025幎12æ31æ¥
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UK-Patioslife ããã®åç
Dear Macca,
Thank you so much for sharing your wonderful feedback with us.
Weâre delighted to hear that youâre loving your sun lounges and that your cantilever umbrella has been a great addition to your pool area. Itâs fantastic to know that the easy setup and functionality have made it the perfect fit for your outdoor space and celebrations.
We truly appreciate your support and would love to keep your experience on record. If youâre happy to share your order number with us through Trustpilotâs information request, our team would be grateful to have the details and ensure we can continue to provide the best possible support.
Thank you again for choosing Patioslife, and we hope you continue enjoying your outdoor space.
Warm regards,
The Patioslife Team
Avoid avoid avoid
Cheeky cheeky company ordered a shed in may noticed within 2 days was going to be problems so asked for a full refund all I got was emails back saying sorry for delay please allow us to complete order went straight to my bank who refunded,I kept a record of all emails they sent saying shed was held up til end of July they had the cheek to put up false delivery records and sent pictures of a completely different shed in someone else's back garden not even the shed I ordered and tried to pass it off as the shed I had ordered that they had delivered just to get out of the chargeback from my bank cheeky cheeky company avoid and don't give them your money as you will not get what you asked for check the other patioslife profile has nothing but complaints of not getting items and taking ages with refunds
2026幎7æ18æ¥
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UK-Patioslife ããã®åç
Dear Paul,
Weâre very sorry to hear about your concerns and understand how frustrating this experience must have been for you.
We take your feedback seriously and would like the opportunity to review what happened with your order. We are sorry that you felt disappointed with the communication and the resolution process.
Due to a recent significant increase in orders and customer enquiries, our response times have been slower than usual. However, we understand that this does not remove the importance of keeping customers informed and providing timely assistance.
We would like to look into your case further and ensure your concerns are properly reviewed. Could you please kindly share your order number or the email address used when placing the order through Trustpilotâs information request? This will allow our team to locate your details and investigate the matter more efficiently.
Thank you for giving us the opportunity to review your experience.
Warm regards,
The Patioslife Team
STILL NO RESPONSE
STILL NO RESPONSE. I replied via Trustpilot with the information patioslife requested. I still haven't had a response or confirmation. I want to cancel the order but no option to do so on the confirmation email. Tried to call the contact number but it goes dead. THINK BEFORE YOU ORDER ANYTHING FROM THEM THEIR PROMISE OF QUICK DELIVERY IS FALSE
2026幎7æ16æ¥
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UK-Patioslife ããã®åç
Dear Customer,
Weâre very sorry to hear about your concerns and apologise for the delay in getting back to you.
We completely understand your frustration and would like to review your case as soon as possible. However, due to a technical issue with the information request system, we are currently unable to receive the details you submitted through Trustpilot.
Could you please kindly provide your order number directly in your reply here? Once we receive your order details, our team will be able to locate your order and review your enquiry as a priority.
Thank you for your patience and for giving us the opportunity to assist you.
Warm regards,
The Patioslife Team
AVOID THIS SCAM WEBSITE
Like others have fallen victim to this scam website. Had the confirmation email that i should write to them if i needed my order soon (an £800 pergola) so I did. Received an email 2 days later surprisingly telling me the item was out of stock but I could have a much cheaper alternative if i wanted and they'd refund the difference (sure they will). Fortunately purchased through Klarna so will get my money back but AVOID AT ALL COSTS
Edit: order number is #UKP123770.
Patioslife - I donât want your cheap alternative or a 3% refund to wait several weeks or maybe forever. Stop emailing and cancel my order.
Edit: further update - like other reviewers, I have had several offers of discounts, alternative products etc and have been very clear that I wish to cancel the order, and despite this the order is still open. I'm not sure what the game is here, I will get my money back through Klarna (eventually given how less than helpful Klarna actually is with scams.)
EDIT: The painfully slow back and forth on email has now reached its inevitable conclusion with a phishing request asking for my bank account details because apparently they cannot refund by Klarna - what absolute nonsense. Report to police.
2026幎7æ15æ¥
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UK-Patioslife ããã®åç
Dear James,
Weâre sorry to hear about your concerns regarding your pergola order.
We understand your frustration, especially when you were expecting the item to be available and were later informed of a stock issue. We would like to look into your case and review what happened to ensure your concerns are properly addressed.
However, we are currently unable to locate your order from the review details alone. Could you please kindly provide your order number or the email address used when placing the order through Trustpilotâs information request?
Once we receive your details, our team will review your order information and get back to you with an update as soon as possible.
Thank you for giving us the opportunity to look into this.
Warm regards,
The Patioslife Team
I am so happy with my purchase the umbrella is perfect.
I am so happy with my purchase the quality is excellent & it was just what I needed to give our pool area some shade, the level of customer service received was great they kept me updated regarding delivery & responded to my questions very quickly. I would recommend patio life.
2026幎7æ16æ¥
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UK-Patioslife ããã®åç
Dear Customer,
Thank you so much for sharing your wonderful feedback.
Weâre delighted to hear that youâre so happy with your umbrella and that it has been the perfect addition to your pool area. Itâs great to know that the quality, shade coverage, and overall experience have met your expectations.
We also really appreciate your kind words about our customer service team. Keeping our customers informed and providing helpful support throughout the process is very important to us.
Thank you for recommending Patioslife, and we hope you enjoy your outdoor space for many seasons to come.
Warm regards,
The Patioslife Team
Quality gear, just a few hiccups on the way.
After a few problems with stock availability and communication issues but all came good in the end with alternatives being offered.
Now we have received the parasol and base the quality of the product is very good and have no complaints.
Iâm sure if weâd ordered in autumn or early spring, rather than the hight of the longest uk summer in recent history we would have received the order without a hiccup. Order placed 7th July. Parasol arrived 30th July, base 5th August.
2026幎7æ16æ¥
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UK-Patioslife ããã®åç
Dear Andrew,
Weâre sorry to hear that you have been feeling disappointed and concerned about your order.
We completely understand that you would like an update, and we would be happy to look into this for you. We have checked our email records, but we currently cannot find any messages matching your details.
Could you please kindly double-check the email address you contacted us from, or provide your order number through Trustpilotâs information request? This will help us locate your case and ensure our team can review it as quickly as possible.
We apologise for any inconvenience and look forward to assisting you.
Warm regards,
The Patioslife Team
I placed a significant order withâŠ
I placed a significant order with Patiolife.uk, which has been paid for in full. Since then I have received no further communication from the company, despite multiple attempts to follow up by both email and telephone. Calls go unanswered and emails receive no response.
This is a completely unacceptable standard of service. I have paid for goods that have not been delivered, and the company has made no effort to explain the delay, provide a revised timeline, or offer a refund. Based on my experience, I believe this pattern of behaviour warrants investigation by the relevant authorities, including Trading Standards, the Advertising Standards Authority and Citizens Advice consumer service, to determine whether other customers have been affected in the same way.
I would urge anyone considering placing an order with this company to proceed with extreme caution.
2026幎7æ9æ¥
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UK-Patioslife ããã®åç
Dear Brian,
Weâre very sorry to read this and understand why you feel frustrated.
After making a significant payment and waiting for your order, you should have received regular communication and a clear update from us. We sincerely apologise that your attempts to contact us by email and phone have not received the response you expected.
Due to a recent significant increase in orders and customer enquiries, our response times have been slower than usual. However, this does not excuse the lack of communication, and we understand the concern this has caused.
We take your order and your concerns seriously. We will arrange for a dedicated support specialist to review your case, including the order status and previous communications, and contact you directly with a clear update.
Weâre sorry again for the frustration caused and appreciate the opportunity to look into this properly.
Warm regards,
The Patioslife Team
Extremely Poor Service
#UKP122808 I Ordered and paid but was mislead on delivery times, very poor communication, do not answer emails and no contact telephone, would not recommend ordering from this company
2026幎7æ1æ¥
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UK-Patioslife ããã®åç
Dear Claire,
Weâre very sorry to read this and understand why you feel disappointed.
You placed your order expecting clearer delivery information, and weâre sorry that the updates you received did not match what you had expected at the time of purchase. We also apologise that your emails were not answered quickly enough. That should not have left you feeling ignored or unsure about your order.
We have noted your order details and will review the communication history carefully. Our team will contact you directly with a clear update and the next steps as soon as possible.
Warm regards,
The Patioslife Team
This is the second review I haveâŠ
This is the second review I have written about this dreadful company. Their email responses are all AI generated (some sent in the early hours of the morning), and all they do is offer money off instead of processing my refund of £380, which I have now asked for MULTIPLE TIMES. Still no sign of the money back in my account. Please avoid using Patioslife.uk at all costs (and don't confuse it with Patio-Life.co.uk which is a genuine company doing genuine business as far as I can tell).
2026幎7æ10æ¥
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UK-Patioslife ããã®åç
Dear C Raven,
Weâre very sorry that youâve had to come back and leave a second review.
We understand how frustrating it must feel to keep asking for the same issue to be dealt with and not feel that your messages are being properly answered. Our replies should have been clearer, more personal, and more focused on the actual concern you raised.
We will now review your full email history and handle this under one dedicated case, so the previous messages, your request, and any updates are checked together rather than dealt with separately.
If you have not already done so, please also share your order details through Trustpilotâs information request so we can make sure we are matching this review to the correct order and follow up with you directly.
Warm regards,
The Patioslife Team
Appalling service
Appalling service. Very late delivery with no comms until I chased. Very happy to take payment but as soon as it has been completed I get information about delays which the company knew about at the point of order and
is completely against what their delivery states on the website. Still waiting for delivery and updated comms, order date was 28th June with a 3-5 working day delivery. Really frustrating.
Still absolutely no comms from this company despite responding to the below and giving all my details. Chased up to find out when item will arrive as have received no update chased again on the 19th and 22nd July - based again waiting latest update. Still nothing has been delivered. 3-5 working days has now turned into over a month and a half. Considering cancelling and taking them to the regulator bodies including the ICO. You are not allowed to false advertise. And the time this company took my payment they knew perfectly well they didnât have it in stock however it stated delivery within 3 - 5 working days. Have had to cancel as item still not arrived. Am going to the authorities. DO NOT USE THIS COMPANY.
2026幎7æ8æ¥
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UK-Patioslife ããã®åç
Dear James,
Weâre sorry to hear this.
A late delivery is frustrating enough, but we understand that not receiving clear updates along the way makes the experience feel even worse. You should have been kept better informed, and we apologise that our communication was not good enough in this case.
Weâd like to look into what happened with your order and follow up properly. If you could share your order details through Trustpilotâs information request, our team will check the delivery history and previous messages as soon as possible.
Warm regards,
The Patioslife Team
Very helpful when we needed a parasolâŠ
Very helpful when we needed a parasol at short notice. The one we wanted wasnât immediately available but they very quickly found a replacement which we are really happy with.
2026幎6æ25æ¥
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UK-Patioslife ããã®åç
Hi Rachel,
Thank you for your lovely feedback.
Weâre really glad our team could help you quickly when you needed a parasol at short notice. Itâs great to hear that the replacement option worked out well and that youâre really happy with it.
Thank you again for choosing Patioslife â we truly appreciate your support.
Warm regards,
Patioslife Customer Support Team
I have a very small decking but cannotâŠ
I have a very small decking but cannot sit in direct sun. We had a concern about if the cantilever parasol would work in such a small area.
The support staff could not have been more helpful and we were in touch numerous times.
Being almost 80years old this was not a straightforward installation. The help that they gave me was above and beyond any normal setup.
Now we have the parasol up and working my wife and I couldn't be happier with the product and despite our small decking is working wonderfully.
I would recommend the product and the management to anyone who is looking for a cantilever parasol in a small area.
2026幎5æ28æ¥
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UK-Patioslife ããã®åç
Hi David,
Thank you so much for such a kind and thoughtful review.
Weâre really pleased to hear that the cantilever parasol has worked so well for your smaller decking area, and that you and your wife are now able to enjoy the space comfortably without sitting in direct sun.
It also means a great deal to know that our support team was able to help you through the setup and make the process easier. Your kind words about the service and product are truly appreciated.
Thank you again for your recommendation and for choosing Patioslife. We hope you both enjoy many relaxing moments outdoors with your new parasol.
Warm regards,
Patioslife Customer Support Team
Quality products and simple to assemble
Large choice of canopies and one of the few that offered very large parasols. Managed to purchase when there was a discount available and all round the experience from purchase to delivery was excellent. Warranty offered as well which I personally always look for, so that was another big plus point in my choice to purchase from them. The parasol was easy to fully construct and it was up in no time. Love the integral lights which look great and do actually give off a lot of light in the dark.
2026幎5æ11æ¥
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UK-Patioslife ããã®åç
Dear Sharon,
Thank you so much for your wonderful feedback.
We are delighted to hear that you had an excellent experience from purchase to delivery, and that you are happy with the size options, warranty, easy assembly, and built-in lights.
It is great to know that the parasol was set up quickly and that the lights look beautiful while also providing plenty of brightness in the evening.
We truly appreciate your support and hope you enjoy many lovely moments under your new parasol.
Warm regards,
Patioslife Customer Support Team
Product arrived on time and is exactlyâŠ
Product arrived on time and is exactly as we had hoped for. Quality is great so far and have been offered an extra years warranty (I think it may be 5 years warranty already). Well pleased with the process.
2026幎6æ24æ¥
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UK-Patioslife ããã®åç
Dear Annette,
Thank you so much for your kind feedback.
We are delighted to hear that your product arrived on time and was exactly what you had hoped for. It is also wonderful to know that you are pleased with the quality and the overall purchase experience.
We truly appreciate your support and hope you enjoy your product for many years to come.
Warm regards,
Patioslife Customer Support Team
Probably the best on the market.
Having reviewed on line various models I went for the collapsible cantilever style with a base and I am not disappointed one bit.
In fact I'm very impressed with the simplistic operation of opening and closing, the size of the cover area and the flexibility of numerous positions.
2026幎6æ24æ¥
èªçºçãªã¬ãã¥ãŒ
UK-Patioslife ããã®åç
Dear Ian,
Thank you so much for your kind feedback.
We are delighted to hear that you are impressed with your cantilever umbrella and base, especially the easy opening and closing, generous shade coverage, and flexible positioning.
We truly appreciate your support and hope you enjoy many comfortable moments outdoors.
Warm regards,
Patioslife Customer Support Team
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