Just had a visit from Mick Mark and Chris to repair my guttering and a couple of other jobs they were really friendly and professional in what they were doing. A credit to all 3 of them for the servic... もっと見る
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Very happy with the communication/process leading up to getting our bathroom refresh done. Re the work itself, Stuart and Darren were fantastic. Great guys…punctual (8.00am Sunday morning!), friendly,... もっと見る
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Stewart came today and did a number of slight adjustments to our new marlow, he was brilliant from start to finish and gave us some good tips for the upkeep of our van. He was very pleasant and would... もっと見る
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We currently own a Pemberton Marlow Park home & absolutely love it.The build quality is excellent. I recently contacted their after sales team to enquire about a small amount of exterior touch up pain... もっと見る
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企業情報
当該企業による記述
Pemberton Caravans started manufacturing holiday caravans in the Pemberton district of Wigan in the north-west of England in the late 1940's. From the earliest days Pembertons were built to last and many 30-40 year old examples are still giving sterling service today. Pemberton moved to their present day factory site at Woodhouse Lane in the Springfield district of Wigan in 1955. ...
連絡先
Woodhouse Lane, WN6 7NF, Wigan, 英国
- 01942 321221
- info@pembertonlh.co.uk
- pembertonlh.co.uk
4.6
優良
98件のレビュー
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Lewis come to fix my lights
Lewis come to fix my lights, very polite and well mannered and sorted problem right away.
would highly recommend
2024年12月16日
自発的なレビュー
Pemberton Park & Leisure Homes からの回答
Dear Mary, Thank-you so much for your kind words.
Lewis is the newest member of our aftersales team, but he has already shown excellent capability and professionalism during his duties, enabling him to easily fit into our already highly experienced team of engineers. Your kind words shall be passed onto Lewis, and if you need any help or assistance in the future, please don't hesitate to contact us. Best regards - The Aftersales Team!
after sales visit
Richie came out to adjust our patio doors that had moved when our home was sited. He was friendly and efficient and did a few other tasks he found during the visit. Nothing was too much trouble for him. We love our new holiday home. It seem well made and we are very happy with it so far.
2024年11月29日
自発的なレビュー
Pemberton Park & Leisure Homes からの回答
Dear Mrs Haley, Thankyou so much for taking the time to write these kind words about our Aftersales Engineer Richie.
We always strive to provide our customers with an efficient and professional service, whilst maintaining a friendly approach, so we are very pleased to hear that we are achieving our goal.
If you require any further assistance in the future, please don't hesitate to contact us. Best regards, The Aftersales Team!
WORST MISTAKE I HAVE EVER MADE - DONT DO IT
I purchased a lodge for £250,000 in July 2024 and its the worst mistake I have ever made. I have had nothing but problems. 4 plumbers out and toilet still blocked and leaking everywhere. My lodge stinks of damp and I have had to pull up the damp carpet revealing stained floor boards. I am taking it to court.
2024年7月1日
自発的なレビュー
Pemberton Park & Leisure Homes からの回答
Dear Sharon, We urgently wish to look into this for you, so can you please send an email to aftersales1@pembertonlh.co.uk including the serial number of your lodge. We shall then make direct contact you and the caravan park your lodge is located on.
With thanks, The Aftersales Team.
Replacement Bath/ Shower Mixer Tap
Despite issues Ashley was having receiving emails, she responded promptly to provide the quote for a replacement bath/shower mixer tap and despatched the item quickly and kept me informed at each stage
2024年11月21日
Pemberton Park & Leisure Homes からの回答
Dear Mr & Mrs Williams, thankyou for your positive feedback. Unfortunately we did have an issue with our email server, but I am pleased to say that it's now been resolved.
However, we do apologies for the inconvenience this caused you and several other of our loyal customers.
Ashley is a highly valued member of the Aftersales Team, and your kind words shall be passed on. Best wishes - The Aftersales Team!
Pemberton simply the best.
The build quality is excellent, the product design is modern and practical. The after sales service is first class and the workmanship of the field engineer (Stuart) was of the highest quality. Pemberton park and leisure homes, put their customers first. They are professional, efficient and care about their customers needs. I would recommend a Pemberton leisure home to friends and family alike. Fantastic.
2024年10月30日
自発的なレビュー
Pemberton Park & Leisure Homes からの回答
Dear Mr Wright, thank-you for your positive feedback.
We have a very dedicated and imaginative design team that strives to offer our customers homes with a modern style and excellent functionality.
Our aftersales team also pride themselves on offering our loyal customers all the help and support they need. Stuart is a very highly regarded member of the aftersales team, and your kind words shall be passed on. Best regards - The Aftersales Team.
Pemberton Park & Leisure Homes からの回答
Dear Eric, Thank-you so much for your positive feedback, and your kind comments.
We pride ourselves on offering our loyal customers a prompt and informative service, ensuring their continued enjoyment of our beautiful homes.
Please don't hesitate to contact us again in the future if you require any further information. Best regards - The Aftersales Team!
Great customer service…
We have had great customer service from Ashley Carruthers in aftersales and the engineers.
It was a pleasure to have met Simon and Lewis who satisfactorily carried out the work on our caravan.
2024年10月29日
自発的なレビュー
Pemberton Park & Leisure Homes からの回答
Dear Mr Kershaw, Thank-you so much for your positive feed back. Ashley is a highly valued member of our aftersales team, and Simon and Lewis are very skilled and knowledgeable, and always aim for a high standard of work.
If you need any assistance in the future, please don't hesitate to contact us. Best regards - The Aftersales Team!
Pemberton Park and Leisure Homes have…
Pemberton Park and Leisure Homes have the best customer and after sales service that I have experienced. Their friendly and helpful staff are a credit to the company.
If you are considering a caravan or lodge this is the company to purchase from.
The quality of their products are superb.
2024年10月23日
自発的なレビュー
Pemberton Park & Leisure Homes からの回答
Dear Joan, Thank-you so much for your positive feedback, and that is indeed high praise!
It is our aim to provide outstanding quality homes, and be fully supportive to our loyal customers by way of providing an exceptional customer experience. Your kind words are very much appreciated by the whole team. Best regards - The Aftersales Team!
Excellent service from Gail Cassidy
I raised some questions about a caravan we bought 15 years ago and Gail Cassidy provided the information within minutes. Excellent service
2024年10月1日
Pemberton Park & Leisure Homes からの回答
Dear Mr Edwards, Thank-you so much for your positive feedback. We pride ourselves on offering the best customer experience as possible, and each member of the aftersales team works hard to ensure we meet and maintain our high standards.
If you need any help or advice in the future, please don't hesitate to contact us. Best regards - The Aftersales Team!
Great companyAbsolutely very good company to deal…
Absolutely very good company to deal with we had a few snags as you would in any new home nothing major but the after sales team are excellent.
And a truly outstanding employee is Richie the do it all snagging/maintenance guy who never fails to sort out any problem.
He is a brilliant ambassador for Pemberton and a very nice man.
Overall Pemberton are a great company to deal with.
Mr and Mrs Glover
2024年10月11日
自発的なレビュー
Pemberton Park & Leisure Homes からの回答
Dear Mr and Mrs Glover, Thank-you so much for your positive feedback. Our Aftersales Team strive to provide all our loyal customers with a high quality service.
Richie is a very valuable member of our aftersales team, and prides himself on providing a top quality, professional finish. Your kind words shall be passed on. Best wishes - The Aftersales Team!
Repairs to gutters
Richie and Lewis were sent to repair some damage done during transportation and did so with speed, expertise and professionalism and explained what they were going to do beforehand and then confirmed what they had done afterwards. I am 100% satisfied with their work and would not hesitate to recommend Pemberton for after sales support
2024年9月30日
自発的なレビュー
Pemberton Park & Leisure Homes からの回答
Dear Lesley, Thank-you so much for your positive feedback.
Richie and Lewis pride themselves on offering our loyal customers help, support and reassurance, whilst also striving to carry out their work to the highest standard possible.
If you need any help or advise in the future, please don't hesitate to contact us. Best wishes - The Aftersales Team.
Great service from Pemberton
Had an unusual leak from the roof of our 2018 Glendale onto our kitchen worktop. Stuart came out and within 15 minutes the source of the leak was found and problem was solved. Great service.
2024年10月1日
自発的なレビュー
Pemberton Park & Leisure Homes からの回答
Dear Garry, Thank-you so much for your positive feed back. It is paramount to us that we strive to provide all our loyal customers a prompt, and professional service.
Stuart is extremely knowledgeable of our homes, and always aims for a high standard of work.
We are sorry to hear about the issue you have encountered, but hope you can now focus on enjoying your beautiful Pemberton Glendale Lodge. If you need any assistance in the future, please don't hesitate to get in touch. Best wishes, The Aftersales Team
Darren
Darren, the engineer who called was very helpful. He was courteous, professional, listened to our needs and completed everything efficiently.
The office staff, Jennifer, was equally as helpful.
2024年9月30日
自発的なレビュー
Pemberton Park & Leisure Homes からの回答
Dear Howard, Thank-you so much for your positive feedback.
Both Darren and Jennifer are highly regarded members of the aftersales team who always strives to provide an excellent service to our loyal customers.
We are always here to help and advise, so please don't hesitate to contact us the in future. Best regards - The Aftersales Team!
Dedicated engineers
Have just purchased the fabulous park lane holiday home so we expected some ‘teething’ problems .What can I say about Richie and Lewis- Professional, friendly, nothing was to much trouble for them. If I could give more stars I definitely would.Brilliant, exceptional customer service.
2024年9月19日
自発的なレビュー
Pemberton Park & Leisure Homes からの回答
Dear Diane, Thank-you so much for your positive feedback, and your kind comments about Richie and Lewis.
They are both valuable members of our aftersales team, who pride themselves on providing a professional finish, with a friendly manor.
We wish you many years of enjoyment in your beautiful Pemberton Park Lane, and give you our assurance of always being on hand to offer you help and assistance in the future. Best regards - The Aftersales Team!
Great communication easy to deal with
Great communication easy to deal with, Gail was excellent in helping me sort out my problem
2024年8月28日
Pemberton Park & Leisure Homes からの回答
Dear Roger, Thank-you so much for your kind words. We pride ourselves on offering our loyal customers professional and friendly support whenever needed, so please don't hesitate to make contact with us again if required. Best regards The Aftersales Team.
A very well-designed and furnished…
A very well-designed and furnished caravan. The small issues are being resolved and we are very pleased with the service.
2024年8月28日
Pemberton Park & Leisure Homes からの回答
Dear Keith, Thank-you so much for your positive feed back. We always aim to respond to queries and questions as swiftly as possible, to enable our loyal customers to focus on enjoying their beautiful Pemberton homes. We shall address the issues you have raised once the items we have ordered all come into stock. If you need any further help or assistance in the future, please don't hesitate to contact us. Best regards - The Aftersales Team!
Pemberton Park & Leisure Homes からの回答
Dear Nikki, Thank-you so much for your positive feed back, and we look forward to providing you with a prompt and friendly service again in the future. Best wishes, The Aftersales Team
Pemberton Marlow
We purchased our Pemberton Marlow in April 2024 and made sure we registered for the warranty. We have had some issues but Pemberton after sales team have been friendly and have been quick to answer and deal with them. These issues have been dealt with by two engineers Darren
and Richie. They are friendly,skilful and have professionally dealt with the repairs. Our minds have been put to rest every time.
We absolutely love our caravan. Thank you Pemberton ☺👌👌👍👍
2024年8月15日
自発的なレビュー
Pemberton Park & Leisure Homes からの回答
Dear Rachel, Thank-you so much for your positive feed back. It is paramount to us that we offer all our customers a prompt, informative and professional service. Darren and Richie are very skilled and knowledgeable, and always aim for a high standard of work. We know that you will have many years of enjoyment in your beautiful Pemberton Marlow, but if you need any assistance in the future, please don't hesitate to get in touch. Best wishes, The Aftersales Team
FRIENDLY AND HELPFUL STAFF MEMBERS
2024年8月14日
Pemberton Park & Leisure Homes からの回答
Dear Melvyn, Thank-you so much for your positive feed back. All members of the Aftersales Team do their upmost to ensure that our loyal customers receive a professional and friendly service. If you need any assistance in the future, please don't hesitate to get in touch. Best wishes, The Aftersales Team
Pemberton - kitchen door replacement
Mike installed new kitchen doors at our caravan in Aviemore. Excellent service and a great tidy job!
2024年8月5日
自発的なレビュー
Pemberton Park & Leisure Homes からの回答
Dear Graham, Thank-you so much for your positive feedback.
Mike is a very valuable member of our aftersales team, and prides himself on providing a top quality, professional finish. Your kind words shall be passed on, and if we can assist you with anything else in the future, please don't hesitate to contact us. Best wishes - The Aftersales Team!
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