I contacted them, but before I could do anything, my circumstances changed, and despite me emailing them to tell them this, I immediately got a text ...pester, pester...
企業が回答しました
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レビュアーのコメントを見てみましょう
Alastair Milner provided a very professional service from start to finish. Extremely knowledgeable, undertook a detailed fact find and fully understood what I was trying to achieve. Provide sound, cle... もっと見る
企業が回答しました
Alistair at Pension Works was very thorough with his explanations as regards to all aspects of my pensions going forward. His expertise and knowledge is exceptional. I am delighted with Alistairs... もっと見る
Dealing with Andrew Murphy, very professional with a lovely friendly manner that immediately puts you at ease. Very knowledgeable and nothing was too much trouble. Worked to a tight deadline for a... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
At Pension Works, it's our job to make sure your pension is working hard and helping to deliver the comfortable retirement you deserve. Many people approach retirement with little idea of how much their retirement fund is worth, whether the pension has been performing well or how to access their money. Whether you're an experienced investor or this is the first time you've thought about your retirement our friendly and professional team of pension experts are here to deliver advice that's always in your best financial interests.
Gold Standard Award
当該企業による記述
- We've been awarded Pension Transfer Gold Standard by the Personal Finance Society.
- The Gold Standard is a voluntary code of good practice for Safeguarded and Defined Benefit Pension Transfer advice, based around a set of principles so consumers can be more confident they are dealing with a firm that is going above and beyond when giving financial advice and a personal recommendation as to whether to transfer their pension.
Our Guarantee
Expert pension advice, that's always in your best interests
We guarantee that the financial advice we deliver will always be in your best financial interests.
連絡先
Booths Park 5, WA16 8GS, Knutsford, 英国
- 0808 164 2664
- info@pensionworks.co.uk
- pensionworks.co.uk
4.5
優良
380件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Perstering
I contacted them, but before I could do anything, my circumstances changed, and despite me emailing them to tell them this, I immediately got a text ...pester, pester...
2026年4月17日
自発的なレビュー
Pension Works からの回答
Thank you for your feedback, and we’re sorry to hear that you feel this way.
We’ve reviewed your case in detail and would like to clarify the level of contact made. Over a two-week period, we made two call attempts and sent a total of two SMS messages. The only emails sent by us were in direct response to your own emails while you were engaged with the process.
When you contacted us to advise that your circumstances had changed, your request was in the process of being handled. The SMS sent shortly after was part of a standard follow-up to help progress your case; however, your email had not yet been actioned at that exact time. Had it been processed sooner, your case would have been closed without any further contact. (I can now confirm it has been closed).
We fully appreciate how this may have felt from your perspective, and we apologise for any frustration caused. That said, we do not believe the level of communication constituted excessive contact, as our intention was simply to support and progress your case efficiently.
Thanks,
Pension Works
Alistair at Pension Works.…
Alistair at Pension Works was very thorough with his explanations as regards to all aspects of my pensions going forward.
His expertise and knowledge is exceptional.
I am delighted with Alistairs help in this matter which leaves me in a very positive state of mind for my future financial gains.
2026年3月12日
自発的なレビュー
Informative and personalised advice
Pension Works have kept me well informed and have taken my circumstances and preferences in to account when providing personalised advice. When giving information about myself I was able to express myself fully in my own words instead of having to select options from a menu. I believe the product they have recommended meets my needs better than I expected.
2026年2月26日
自発的なレビュー
Alastair Milner
Alastair Milner
The pension scheme is providing employees with financial security and long-term stability after retirement. It is well-structured, reliably managed, and designed to support members in meeting their future financial needs. Overall, the scheme plays an important role in promoting confidence and sustainability within the organization.”
Colin Richardson
2026年1月12日
自発的なレビュー
Pension Works からの回答
Hello Colin, thank you for your thoughtful and positive review. It’s great to hear that you recognise the value the scheme provides in supporting long-term financial security and confidence for its members. Your review is very much appreciated and has been shared with the rest of the team at Pension Works.
Cannot fault the professional way this…
Cannot fault the professional way this company operates, great communication and staff, highly recommend!
2026年1月8日
自発的なレビュー
Pension Works からの回答
Hello Cheryl, thank you very much for taking the time to leave such a lovely review. We take great pride in how we support and communicate with our clients, so it’s a pleasure to hear that your experience reflected this. I’ve shared your kind comments with the wider team at Pension Works.
Excellent Company. Really pleased with Daniel and Pension…
Really pleased with Daniel and Pension Works for an outstanding service.Sorted my pension out and received great advice.So happy with the outcome.Would certainly recommend.
2025年11月28日
自発的なレビュー
Pension Works からの回答
Hello Kevin, thank you very much for your review. We are delighted to hear that you received great advice and that you are happy with the outcome.
We are very fortunate to have such a wonderful team here at Pension Works. I have shared your comments with the rest of the team.
Guidance through Special Pension conditions
Alison helped guide me through the process of what could have been very lengthy. Even down to he Financial advisor who helped me & explained what was the correct decision to take with what I thought was correct in doing when with me having special conditions linked to both pensions that I have with my previous employer.
2025年9月1日
自発的なレビュー
Pension Works からの回答
Hello Eric, thank you for your review. We are thrilled to hear that Alison and your adviser were able to help you understand the process and to make an informed decision with your previous workplace pensions. I have shared your review with the rest of the team at Pension Works.
Great Customer Service
I felt I had an outstanding experience from start to finish. Alistair guided me through the process so I could achieve exactly what I required. Alison and Daniel were on hand to answer all my questions when they arose. Phone calls and emails were answered very promptly. All in all i was vey happy.
2025年10月21日
自発的なレビュー
Pension Works からの回答
Hello GB, thank you very much for your review. We are delighted to hear that Alastair, Alison and Daniel were able to support you throughout the process and that everything went smoothly from start to finish. Providing clear guidance and prompt communication is something we take great pride in, so it is fantastic to know this came through. I have shared your comments with the rest of the team at Pension Works.
Review: Fantastic Service from Start to Finish
James and the Pension Works team were professional, friendly, and incredibly helpful. Everything was explained clearly, and I felt supported every step of the way. I’d happily recommend them to anyone needing pension advice.
2025年7月28日
自発的なレビュー
Pension Works からの回答
Hi Mark, thank you so much for your review. We are delighted to hear that you felt supported throughout our service and that everything was explained clearly.
Best wishes to you and your family for the future.
Thank you Pension Works
James Davis & team were extremely clear, informative and timely in their interactions. Responsive to my queries and providing a comprehensive schedule of expectations enabled me to make the right choice. Would highly recommend Pension Works
2025年7月18日
自発的なレビュー
Pension Works からの回答
Hello and thank you very much for your kind words. We are really pleased to hear that James and the team were able to provide clear, timely and helpful support throught your journey. It is great to know that our communication and guidance helped you make the right choice with confidence. Sending best wishes for the future.
Outstanding
Being thrust into unexpected unemployment at 57 is a terrifying situation so I decided to tap into my private pensions early in a hope of retiring whilst I still have a degree of health to enjoy it.
Having no idea what or how to to start the process I happened upon Pension Works , from the first phone call it was clear that this company was head and shoulders above any of the others I had initially contacted, from that point on they helped me through what is a daunting process and removed all of the stress that goes with such a sudden change in life.
I must give special mention to both Alastair Milner who provided extremely sound advice and steered me away from making costly mistakes with my pension pots, also special mention to Daniel Woodier who took over the reigns post advice and assisted me tirelessly with my constant emails, Daniel kept me constantly up to date with the progress, no chasing on my part was ever needed. Both of you deserve a huge bonus, thank you both for your help and your confident handling of my case which gave me the ability to relax at a somewhat stressful time.
Pension Works has been simply an eye opener to me and demonstrates there are still some companies that are able to surpass even the highest level of professionalism, you all are an example of how a business should be run, thank you all again.
2025年7月14日
自発的なレビュー
Pension Works からの回答
Hi Darren, thank you so much for taking the time share such a thoughtful review. We are truly honoured to have been able to support you through what must have been a very difficult and uncertain time.
Navigating pensions and planning for the future, especially during an unexpected life change can be incredibly daunting, so we are thrilled to hear that both Alastair and Daniel were able to provide the guidance, reassurance, and support that you needed. We are very lucky to have such fantastic members in our teams.
At Pension Works, we pride ourselves on providing personal, professional and empathetic service, so it means the world to us to know that you felt well cared for throughout your journey.
I will be sure to share your review with the rest of the team at Pension Works. Wishing you the very best for your future and retirement.
Daniel Woodier
Daniel Woodier, has been excellent in leading me through the transfer of my pension. Professional, knowledgeable and friendly. Availability and response times have also been excellent. I would highly recommend.
2025年7月4日
自発的なレビュー
Pension Works からの回答
Hello Sue, thank you so much for your kind words and for taking the time to leave us such a lovely review. We are really pleased to hear that Daniel was able to support you so well throughout your pension transfer journey. We truly appreciate your recommendation. I will be sure to share your review with the rest of the team at Pension Works.
James dealt with me professionally and…
James dealt with me professionally and efficiently
2025年5月22日
自発的なレビュー
Pension Works からの回答
Hello Peter, thank you for your review. We are really pleased to hear that James provided you with a professional and efficient service. We will be sure to pass along your feedback to him and the rest of the team at Pension Works.
Had great support and advice from…
Had great support and advice from Pension works. They worked through the review very quickly.
2025年4月23日
自発的なレビュー
Pension Works からの回答
Hi Carolyn, thank you very much for your review. We are delighted to have helped you. I have shared your review with James and the rest of the Pension Works team.
Thouroughly recommended
Regulations dictate that you need very specialist advice when talking final salary pensions, so with that in mind I was advised to talk to Pension Works. I was very impressed by how thourough they were and the fact that they understood my needs. It felt good to know they were on my side as it were. I would recommend Pension works who make a complex situation very simple.
2024年10月10日
自発的なレビュー
Pension Works からの回答
Hello Alan, thank you for your wonderful feedback. We’re so pleased to hear that you found our advice thorough and tailored to your needs as this is exactly what we aim for. Navigating final salary pensions can be complex, so it’s great to know that we were able to simplify the process and provide clarity.
Our team is committed to putting clients first, and it’s fantastic to hear that you felt supported throughout.
I have shared your review with the rest of the team at Pension Works.
Very helpful
Very helpful, friendly and clear advice.
I'd like to thank James Davis and his team for all their work recently.
I have found them to be very professional, thorough and explain the risks throughout this whole process, with that in mind, they have sought the best recommendation for my lifestyle and personal needs.
James Davis has always been very polite, patient and gave a good understanding of what my pension pot would give me now and with future recommendations.
I am very happy and confident of the choice I have made, and with the knowledge and assistance that Pension Works have given, I would definitely recommend them.
Date of experience: December 2024
2024年12月20日
自発的なレビュー
Pension Works からの回答
Hello Deborah, thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that James Davis, and the team were able to provide you with clear, professional, and thorough advice throughout the process.
Ensuring our clients feel confident and well-informed about their financial decisions is our top priority, so it’s fantastic to know you felt supported every step of the way.
I have shared your review with the rest of the team at Pension Works.
Don’t use pension works.
They are great at sending you the initial questionnaire. But try to contact them after 3 months waiting and their phones lines cut you off immediately. They don’t give you an email address to talk to your case worker so you can’t act them that way either. I’ve had to leave a new customer request to see if anyone will actually get in touch. When they do I’ll be cancelling everything and finding a proper reputable company. Disgusting service.
2025年2月25日
自発的なレビュー
Pension Works からの回答
Hello Mr Walker,
I am sorry to see that you are upset with our service and I would like the opportunity to speak with you regarding this as I believe that there may be some confusion with regards to our service. The reason I believe this are:
I have checked our phone lines and I am unable to see any missed or attempted calls from the number that we hold for you on our system.
Our biweekly emails have been sending to you and have been opened. Our emails contain our phone number (0800 756 1288) in addition to having the opportunity to reply to the email to receive an update from our team.
Finally, I am unable to locate a new customer enquiry from you.
I can confirm that I have emailed you this morning, I have left you a voicemail and have also sent you a text to arrange for a suitable time to call you to discuss the above and I will await for you to reply.
Please feel free to get back in touch with myself (Connor Ellison) or my colleague, Harry Holloway and we will be happy to help.
Many thanks,
Connor Ellison
Pension Works provides a workable financial solution
I was referred to Pension Works via an old chartered accountant friend of mine because I was having difficulty with my pension plan which had matured but was very restrictive in how I could utilise it.
Pension Works, with a very professional and thorough process, were able to assess my options and able to provide the solution I was extremely happy with.
Wouldn't hesitate to recommend Pension Works.
2025年1月14日
自発的なレビュー
Pension Works からの回答
Hello James,
Thank you for your excellent review. We are delighted to have helped you meet your retirement goals. Wishing you the very best for your retirement.
It's nice to be understood
It was clear that the staff at Pension Works listened to me and understood my particular needs and preferences. I was definitely getting appropriate individually tailored recommendations, not generic advice. Everything was explained very clearly and staff were always friendly and professional.
2024年12月17日
自発的なレビュー
Pension Works からの回答
Hello Simon, thank you very much for your excellent review. We take great pride in our work and in providing the best advice for every client, we appreciate that you recognise this. This is an extremely sensitive industry to work in and we are delighted to have successfully delivered a great service once again. I have shared your review with James and the rest of the team at Pension Works.
Very professional and responsive
Very professional and responsive. Technically very sound.
Overall a very good service that delivered as promised.
2024年11月29日
自発的なレビュー
Pension Works からの回答
Hello Steve, thank you so much for leaving us a great review. We're delighted to see that you are happy with our service. I have shared your comments with Alastair and the rest of the team at Pension Works.
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