I just passed my full motorcycle licence. Lee was fantastic—extremely friendly, patient, and completely focused on helping you pass. He takes the time to explain every technique with genuine care, b... もっと見る
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Phoenix were simply fantastic, I did my CBT and then full license within three months, I had Jon throughout the sessions and I couldn’t rate him high enough!!! Thank you Phoenix, loving my new free... もっと見る
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It's been a real professional experience with the team,cbt through to A licence can't thank you enough for your tuition and fun I've had & a few squashed cones🤣 Sammy is a great asset to the tea... もっと見る
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Both the instructors Will and Sean were great. I have does cbts before this time i did it on automatic. As going to get automatic 125cc end of October. And after i get a bit of road experience... もっと見る
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企業情報
Phoenix Motorcycle Training について
当該企業による記述
Phoenix Motorcycle Training is the UK’s Highest Rated Training School, providing quality motorcycle lessons at competitive prices across the UK. All motorcycle instructors are trained to Level 3 Motorcycle Rider Training Instructor (MRTI) level. Riders who train with us benefit from our adaptable and supportive training techniques.
Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!
When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.
Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!
When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.
連絡先
Compulsory Basic Training (CBT)
4.9
優良
9572件のレビュー
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The instructors were brilliant
The instructors were brilliant. The course experience was great.
The booking process needs improving. Went back and forth on emails to book the dates. Felt so long winded. An online system to select a date would be much easier.
2026年8月11日
Phoenix Motorcycle Training からの回答
Thank you for your feedback. We're delighted you enjoyed the course and found the instructors brilliant. We appreciate your comments on the booking process and are reviewing ways to make date selection simpler and more efficient.
The instructors are ace
My instructors were all excellent at there jobs. I all ways felt safe on the road I was given clear instructions with good communication and despite my mistakes they where always patient with great knowledge which helped me improve my riding and achieve my full license.
2026年8月8日
Phoenix Motorcycle Training からの回答
Thank you for your wonderful feedback. We're delighted to hear you felt safe and supported throughout your training. Our instructors take pride in their patience, communication, and expertise. Congratulations on achieving your full licence, and ride safely! 🏍️👏
Worst CBT ever !!! never Again
I went here on Saturday 8th 2026
My instructor was MARC
I have done 5 successful CBT's before this and none of them came anywhere near as bad as this one (Horrific)
The instructor attempted to have me removed from the CBT for asking him to demonstrate maneuver saying "your being hard to deal with and cheeky"
He also decided to lambast an italian national who was on the course as he could not understand the way the italian chap was describing things and taking his instructions due to the language barrier and the almost laughable audio equipment provided #1970's equipment
Another RED flag was when preparing for the road assessment i explained that the audio from the headphone provided was very loud and treble high so i asked MARC if i could adjust the volume to which he very rudely responded "No don't touch it its set how it is and if you do and get he instructions wrong on the ride i'll fail you"
At the end of the cbt i then asked MARC when or where can i check if my CBT has been posted to the relevant database or DSA just so i can check as i had been pulled over by the police before and it stated my CBT was not appearing on the police database
MARCS response was for every iteration i made of that question a blanket "No You Can't" no context no other alternative opton or advice on what to do or check just a flat out NO you cant.
How this guys still got this job i have no idea but i would not reccomend this company or the Crystal Palace site as it was poorly looked after and smelled unhealthy to sit and breathe in them rooms and the instructor just topped it off with his bad personality and horrid customer service skills.
You should never leave a place of learning livid angry or feeling insulted and made to feel unintelligent and March gets a gold star for bringing up these feelings.
#NeverEverAgain
2026年8月8日
自発的なレビュー
Phoenix Motorcycle Training からの回答
Thank you for taking the time to leave your feedback. We are sorry to hear that you were dissatisfied with your experience on the day.
At Phoenix Motorcycle Training, our primary responsibility is the safety and wellbeing of all trainees. As part of this, our instructors are required to ensure that appropriate riding equipment is worn and that all riders follow the training methods and procedures set out within the CBT syllabus. While we appreciate that you have completed CBT training previously, our instructors must deliver the course in accordance with current standards and safety requirements.
Having reviewed the events of the day with the instructor and office team, it is clear that there were several occasions where there was disagreement regarding training techniques and instructions, presumably based on your previous experiences with other providers that maybe do not follow the latest high standards expected by the DVSA. Our instructor's recollection is that he took additional time to explain the reasoning behind specific riding exercises and safety procedures, and ultimately demonstrated the manoeuvre you requested. He also raised concerns with the office early in the day due to what he perceived as ongoing resistance to instruction and a confrontational attitude.
We would like to clarify that any adjustments made during the road ride, including rider positioning and communication equipment settings, are done with safety as the overriding consideration. Similarly, where additional support is provided to a trainee whose first language is not English, this is solely to ensure clear communication and the safety of everyone participating in the course.
Regarding your question about CBT records, CBT certificates are recorded digitally by the training school and there is currently no public database available for riders to independently verify their certificate status. However, our office team is always happy to assist with any queries regarding certification and records.
We regret that you felt uncomfortable, frustrated, or disrespected during your training. While we do not agree with several aspects of your account, we accept that your experience did not meet your expectations, which were possibly set by previous training standards. We expect professionalism and respect from both our instructors and our customers, and constructive communication is essential to creating a safe and productive learning environment.
We appreciate your feedback and will continue to review our processes, facilities, and customer experience to ensure we maintain the high standards expected of Phoenix Motorcycle Training.
Would recommend !
Bookings were easy with staff on phone being friendly. Email responses were prompt. Staff on the day were also friendly in addition to being patient and professional.
2026年8月9日
Phoenix Motorcycle Training からの回答
Thank you for your wonderful feedback. We're delighted to hear that our team made the booking process easy, responded promptly to your emails, and provided friendly, patient, and professional service on the day. We truly appreciate your kind words and look forward to welcoming you again.
Was amazing amazing day
Was amazing amazing day. First time riding a bike. Was put through every aspect of having a bike, with theory and practical skills. Was a long hot day. But was so worth it. I passed my cbt. And in the next few days my awaiting motorbike will be on the road. Thankyou so much to nick. Has soo much knowledge and the time to pass it on
2026年8月8日
Phoenix Motorcycle Training からの回答
Thanks so much for your fantastic review! We're delighted you enjoyed your first experience on a bike and successfully passed your CBT. Congratulations, and enjoy your new motorbike! We'll be sure to pass your kind words on to Nick. 🏍️😊
From Complete Beginner to Passing My CBT — Highly Recommended!
I had a fantastic experience with this motorcycle training centre. The instructors were extremely professional, patient, and friendly. Every detail of safe riding and practical riding technique was explained clearly.
I started as a complete beginner, but the instructor helped me build my skills and confidence step by step until I successfully completed my CBT. The training was also enjoyable and relaxed, which made me feel much less nervous.
I highly recommend this training centre, especially to anyone learning to ride for the first time. Thank you for such an excellent experience!
2026年8月8日
Phoenix Motorcycle Training からの回答
Thank you for your wonderful feedback! We're delighted to hear you had such a positive experience and gained confidence throughout your training. Congratulations on passing your CBT, and we wish you many safe and enjoyable miles ahead! 🏍️👏
The experience was great
The experience was made great by the team who delivered the CBT, they was very professional and knowledgeable but also had a great sense of humour. Very enjoyable experience.
2026年8月9日
Phoenix Motorcycle Training からの回答
Thank you for your wonderful feedback. We're delighted to hear you had such an enjoyable experience. Our team takes great pride in delivering professional, knowledgeable training with a friendly approach, and your comments are greatly appreciated.
DAS Completed within 4 months
I went from being a complete novice on a motorcycle in May, needing a bit more time to complete my CBT to passing my Mod 1 in July & Mod 2 in August on the first Attempt of each. The instructors really instill you with confidence and give excellent guidance on how to be safe and competent as a rider. All the staff I interacted with made learning with Pheonix Crystal Palace a pleasure. Would 100% recommend to any aspiring motorcycle riders.
2026年8月4日
自発的なレビュー
Phoenix Motorcycle Training からの回答
Thank you for such a fantastic review! We're delighted to have helped you progress from complete novice to passing both Mod 1 and Mod 2 first time. Congratulations on your achievement, and thank you for recommending Phoenix Crystal Palace! 🚀🏍️
The best motorcycle training
Shaun , Will and George were polite professionals with a wealth of knowledge fantastic instructors and would recommend Phoenix to any and all looking for motorcycle training absolutely fantastic.
2026年8月4日
Phoenix Motorcycle Training からの回答
Thank you for your fantastic feedback! We're delighted to hear our instructors made such a positive impression with their professionalism and expertise. We truly appreciate your recommendation and wish you many safe and enjoyable miles ahead. 🏍️
I had a great journey learning and…
I had a great journey learning and training with this company. The instructors were patient, clear and concise in their delivery. Anything i didnt understand was explained to me in different ways until i finally understood. Gained the knowledge and the experience needed to pass my practical.
100 percent would recommend! Guaranteed to pass. Great instructors!!!
2026年8月8日
Phoenix Motorcycle Training からの回答
Thank you for your fantastic feedback! We're thrilled to hear you enjoyed your learning journey and felt supported throughout. Congratulations on passing your practical test, and thank you for recommending us. We wish you every success ahead! 🚗👏
Easy to follow instructions and very…
Easy to follow instructions and very friendly staff, cant recommended enough. Will definitely go back to do my full licence with these guys.
2026年8月8日
Phoenix Motorcycle Training からの回答
Thank you so much for your kind words! We're delighted to hear you found the instruction easy to follow and our team friendly and supportive. We look forward to helping you achieve your full licence and welcoming you back soon. 🚗😊
Phoenix Motorcycle Training からの回答
Thank you for your fantastic review! We're delighted to hear you had an amazing day and that Kenny provided a first-class experience. We'll be sure to pass on your kind words. We hope to see you again soon! 😊
Staff was great
2026年8月6日
Phoenix Motorcycle Training からの回答
Thank you for your kind feedback! We're delighted to hear that our staff made such a positive impression. We look forward to welcoming you again soon.
It’s all about the instructor
It’s all about the instructor . Son “failed”his CBT the first time around, glad he did cause the next instructor Sean was everything a first time 16year old needed, totally opposite of the first one who actually failed. sean was fun, confidence building, took time to show how to do manoeuvres when unsure and understandable, Phoenix got it right with this instructor . Thanks, he’s looking forward to his MODS now.
2026年7月18日
Phoenix Motorcycle Training からの回答
Thank you for your fantastic feedback. We're delighted Sean helped build your son's confidence and made such a positive difference to his CBT experience. We'll pass on your kind words. We look forward to welcoming him back soon! 🚀🏍️
Helpful and friendly staff both on site…
Helpful and friendly staff both on site training and administrative, Phoenix will go the extra-mile .
Thankyou
Samy
2026年8月6日
Phoenix Motorcycle Training からの回答
Thank you for your kind feedback. We're delighted to hear that both our training and administrative teams were helpful and friendly. Going the extra mile for our learners is something we pride ourselves on, and we truly appreciate your recommendation of Phoenix.
Top level instruction insured an easy…
Top level instruction insured an easy pass on the mod2 for me.
2026年7月30日
Phoenix Motorcycle Training からの回答
Thank you for your feedback! We're delighted to hear the top-level instruction made Module 2 straightforward and helped you achieve an easy pass. We appreciate your support and safe riding!
Great Instructors
Great, understanding and kind instructors who do not make you feel any type of way about making mistakes
2026年8月4日
Phoenix Motorcycle Training からの回答
Thank you for your lovely feedback. We're delighted to hear that our instructors made you feel supported and comfortable throughout your learning experience. Creating a positive, encouraging environment where mistakes are part of learning is very important to us.
Ben is an amazingly patient and…
Ben is an amazingly patient and knowledgeable instructor who is honest & fun to learn with. Booking process and back office super easy to deal with.
2026年8月6日
自発的なレビュー
Phoenix Motorcycle Training からの回答
Thank you so much for your kind feedback! We're delighted to hear that Ben's patience, knowledge, and honest approach made your learning experience enjoyable. We're also pleased that our booking process and office team made everything easy and seamless. We appreciate your support!
Knowledgeable friendly instructors…
Knowledgeable friendly instructors provided a great days training
2026年7月29日
Phoenix Motorcycle Training からの回答
Thank you for your kind feedback. We're delighted to hear you enjoyed the training and found our instructors both knowledgeable and friendly. We strive to create engaging, valuable learning experiences and appreciate you taking the time to share your experience.
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