I made a purchase on 29th of September and it was entitled to get free next day delivery. However, I still didnât get my item on 2nd of October . Today, the delivery service sent email that they will... ãã£ãšèŠã
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Apart from being asked to review before I had even received the product, my experience was been great. Easy to follow website, well informed. Easy to order. Received as advised. The item is very... ãã£ãšèŠã
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Edited for update: product arrived speedily. Easy to open & to change presenting sides. Not as firm as we really need unfortunately but still better than our current soft mattress. Will buy us a lit... ãã£ãšèŠã
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Easy to order, my pillow has literally just been ordered. I am hoping that it is 100% Latex as described. I have been using this particular Dunpillo product for 20 plus years however after recently bu... ãã£ãšèŠã
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Pillow World is Britain's Leading Pillow Specialist and your one stop pillow shop. We have every type of pillow from all the biggest pillow brands. At Pillow World we don't do fake sales, just low prices everyday. We promise to have Britain's lowest prices 365 days a year. We live and breathe pillows and are passionate about helping you find your perfect sleeping partners. The pillow is the single most important item in your home. It cradles your head and neck, aligns your spine and makes sleep possible. A great pillow will improve any mattress and improve your sleep. A poor pillow makes the best mattress uncomfortable and makes sleep nigh on impossible. We have all experienced the frustration and pain of a poor pillow, whether on holiday or staying at a friendâs. The anguish of pillow origami as you try to plump and fold your flattened excuse for a pillow into something remotely comfortable and supportive is something no one should have to go through. At Pillow World, we have studied pillows from around the globe, looking for the best of the best in every type of pillow. We have even designed and developed new pillows, creating sleep solutions specifically targeted at solving the most common sleep problems. We have pain relief pillows, cooling pillows, anti-snore pillows, anti-allergy pillows, washable pillows, lavender pillows, memory foam pillows, luxury feather and down pillows, latex pillows, pillows for side sleepers, front sleepers, back sleepers and even for wrigglers who move around all night. We have ergonomic pillows, anatomic pillows, breathable pillows, soft and squishy pillows and firm, supportive pillows. Most importantly, we have the right âsleep betterâ pillows for you. We have 1000's of pillows in stock for super fast delivery, because when you decide you need new pillows you wants them as soon as possible. Happy sleeping from everyone at Pillow World.
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Delivery timescale
Placed order, assumption was that items in stock, ready for immediate despatch. Unfortunately had to chase a few days later, for an update on delivery. Items delivered a week later.
Would be helpful to have this information online.
2026幎6æ30æ¥
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Pillow World ããã®åç
Thank you for taking the time to share your feedback.
We're sorry the delivery timescale wasn't as clear as you expected. Our estimated delivery times are shown on each product page and are also included in your order confirmation email, but we really appreciate your comments and will look at making this information even clearer for our customers.
Happy sleeping ð€
Easy to use website
Easy to use website, Kept informed on order progress.
2026幎6æ30æ¥
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Pillow World ããã®åç
Thank you for your great review, Malcolm!
We're delighted to hear you found our website easy to use and that our order updates kept you informed every step of the way. We really appreciate your feedback and hope you're enjoying your new pillow.
Happy sleeping ð€
Quick and easy to place order andâŠ
Quick and easy to place order and delivery was in good time. Thank you!
2026幎6æ19æ¥
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Pillow World ããã®åç
Thank you for your lovely review!
We're so pleased to hear you found the ordering process quick and easy, and that your delivery arrived in good time. We really appreciate your kind words and hope you're enjoying your new pillow.
Happy sleeping ð€
Nice pillow - nice price
After searching for a particular pillow to replace an existing very comfortable one I found it at Pillow World. With a discount available on that day it made the purchase a price I wanted to pay. Checkout was easy. The delivery date acceptable - it came earlier and the updates received about despatch and delivery were helpful.
2026幎6æ17æ¥
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Pillow World ããã®åç
Thank you for your wonderful review!
We're delighted you were able to find the exact pillow you were looking for at a price that suited you. It's great to hear the ordering process was easy, your pillow arrived even earlier than expected, and our delivery updates kept you well informed throughout.
Happy sleeping ð€
Duplo pillows amazing price great delivery speed.
The delivery was fast, complete. The pillows are brilliant and a much better price for the excellent product. Duplo pillows ðŽ are brilliant.
2026幎6æ24æ¥
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Pillow World ããã®åç
Thank you for your fantastic review!
We're delighted to hear your pillows arrived quickly and that you're so pleased with both the quality and the price. It's wonderful to know your Dunlopillo pillows have been such a hit, and we really appreciate you taking the time to share your experience.
Happy sleeping ð€
Quick and easy to find what I wanted
2026幎6æ29æ¥
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Pillow World ããã®åç
Thank you for your lovely review, Fiona!
We're so pleased to hear you found exactly what you were looking for quickly and easily. We really appreciate your feedback and hope you love your new pillow.
Happy sleeping ð€
It was very easy to order a niceâŠ
It was very easy to order a nice pillow.
I will be telling you of my experience with it arrives
Looking forward to receiving it
2026幎6æ28æ¥
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Pillow World ããã®åç
Thank you for your review, Susanne!
We're delighted to hear you found it easy to order your new pillow. We hope it arrives soon, and we can't wait to hear what you think once you've had a chance to try it.
Happy sleeping ð€
Very easy to navigate on website
Very easy to navigate on website. Plenty of information on there to help you decide.
2026幎6æ19æ¥
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Pillow World ããã®åç
Thank you for your great review, John!
We're so pleased to hear you found our website easy to navigate and that the product information helped you choose the right pillow. We really appreciate your feedback and hope you're enjoying your purchase.
Happy sleeping ð€
Placed my order on website which wasâŠ
Placed my order on website which was easy to use.
Delivered 2 days later
2026幎6æ16æ¥
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Pillow World ããã®åç
Thank you for your lovely review, Frances!
We're delighted to hear you found our website easy to use and that your order arrived within just two days. We really appreciate your feedback and hope you're enjoying your new pillow.
Happy sleeping ð€
Pillow World ããã®åç
Thank you for taking the time to leave us a review!
We're so pleased to hear you found a great price with us. We always aim to offer fantastic value without compromising on quality, so it's great to know we delivered.
Happy sleeping ð€
clear unambiguous description on website
clear unambiguous description on website
2026幎6æ12æ¥
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Pillow World ããã®åç
Thank you for your review Unaiza!
We're delighted to hear that you found our website descriptions clear and easy to understand. We work hard to provide all the information needed to help customers choose the right pillow with confidence.
We really appreciate your feedback and thank you for choosing Pillow World.
Happy sleeping ð€
Only giving it 1 star cos no option forâŠ
Only giving it 1 star cos no option for none! Ordered 2 dunilop pillows £150. Never arrived! Website then said new site coming soon! Reclaimed the money off my bank after only receiving automated emails, no response after contacting them 3 times.
Bank paid out because they pillow world failed. Crap customer service cos there wasnt any! Website down and rubbish.
AVOID AVOID AVOID!
RAISE A CLAIM WITH YOUR BANK
2026幎1æ30æ¥
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Pillow World ããã®åç
Weâre so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, weâve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While weâre working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great nightâs sleep.
Rejected dispute after not delivering order
Less than 1 star for not only not fulfilling my order in February, which I accept is an unfortunate financial issue, but for now declining my dispute such that I now have to spend more time providing evidence.
Very disappointing and frustrating.
2026幎5æ1æ¥
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Pillow World ããã®åç
Weâre so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, weâve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While weâre working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great nightâs sleep.
This company is a SCAM
This company is a SCAM! ordered in February and no pillow. Website is now saying âopening soonâ and phone line is just a recorded message. Used charge back from my bank to get my money back.
AVOID!!!
2026幎2æ20æ¥
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Pillow World ããã®åç
Weâre so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, weâve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While weâre working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great nightâs sleep.
Disputing our money back
Ordered a pillow the beginning of Feb and it did not turn up. Emailed to ask about the order with no response and then went to the website which was closed. I found out they had closed the company- no communication with its customers. They recommended to refund through our card provider which we have done and Pillow World are now disputing the claim with our bank - awful company. First they give no communication they have gone out of business, then they advise how to get your money back and then they dispute you trying!!
2026幎3æ25æ¥
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Pillow World ããã®åç
Weâre so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, weâve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While weâre working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great nightâs sleep.
Terrible company!
I ordered a pillow on 5th Feb 26 and after receiving numerous emails stating my delivery had been delayed I finally received one to say my order was on track. But still never received anything. I tried emailing them to find out when delivery would be but received no response. When I tried to go on their website it was closed! Came on here to look at reviews and seen numerous complaints saying the same thing. Also seen replies from the company themselves advising people to contact their bank for a refund so I did the same. Just received a message from my bank telling me that pillow world are challenging my dispute! The absolute cheek of this company! Even if they do get back up and running I would never order from them again. Iâm honestly furious they have the nerve to challenge my dispute when they themselves have said they are facing issues and to claim our money back via the bank.
2026幎3æ17æ¥
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Pillow World ããã®åç
Weâre so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, weâve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While weâre working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great nightâs sleep.
Terrible company
Terrible company, will never use again. Order didnât arrive within dispatch time and then when I went on their website it was shut down. Tried emailing the company and no reply. Uncontactable and saw reviews on here that people also had not received orders. I have screenshots of the company replying to these reviews and advising people to contact their card issuer. This is what I did and now 2 weeks later Pillow world have the nerve to challenge this dispute despite telling us to go down this process. Unbelievable scammers. They have our money and no product delivered.
2026幎3æ13æ¥
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Pillow World ããã®åç
Weâre so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, weâve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While weâre working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great nightâs sleep.
Unfortunately this company is aâŠ
Unfortunately this company is a complete let down. I ordered on 9th February It's now 11th March and no sign of the pillow, no communication despite emailing the helpline 3 times. I'm not sure where the good reviews have come from but I cannot recommend using this company, it feels like I've been scammed. Use this company with caution, one of, if not the worst company I've dealt with for years. I'd like to give less than one star if it was possible. Beware, you may not get your pillow or communication.
2026幎3æ11æ¥
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Pillow World ããã®åç
Weâre so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, weâve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While weâre working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great nightâs sleep.
This company has likely ceased tradingâŠ
This company has likely ceased trading or is having financial difficulties. I placed an order 02-Feb-2026 and after initial responses of item is in stock and my order was being processed, I waited more than 30 day, still no delivery, so I contacted my bank and raised a dispute with them.
Look up - Greg Suthern joint CEO of Pillow World on companies.gov.uk
2026幎3æ8æ¥
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Pillow World ããã®åç
Weâre so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, weâve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While weâre working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great nightâs sleep.
No returns or after sales
Pillow World are uncontactable and will not respond to emails.
Returns policy is to email an unmonitored mailbox.
Would not recommend.
2026幎3æ4æ¥
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Pillow World ããã®åç
Weâre so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, weâve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While weâre working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great nightâs sleep.
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