I made a purchase on 29th of September and it was entitled to get free next day delivery. However, I still didn’t get my item on 2nd of October . Today, the delivery service sent email that they will... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Apart from being asked to review before I had even received the product, my experience was been great. Easy to follow website, well informed. Easy to order. Received as advised. The item is very... もっと見る
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Edited for update: product arrived speedily. Easy to open & to change presenting sides. Not as firm as we really need unfortunately but still better than our current soft mattress. Will buy us a lit... もっと見る
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Easy to order, my pillow has literally just been ordered. I am hoping that it is 100% Latex as described. I have been using this particular Dunpillo product for 20 plus years however after recently bu... もっと見る
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企業情報
当該企業による記述
Pillow World is Britain's Leading Pillow Specialist and your one stop pillow shop. We have every type of pillow from all the biggest pillow brands. At Pillow World we don't do fake sales, just low prices everyday. We promise to have Britain's lowest prices 365 days a year. We live and breathe pillows and are passionate about helping you find your perfect sleeping partners. The pillow is the single most important item in your home. It cradles your head and neck, aligns your spine and makes sleep possible. A great pillow will improve any mattress and improve your sleep. A poor pillow makes the best mattress uncomfortable and makes sleep nigh on impossible. We have all experienced the frustration and pain of a poor pillow, whether on holiday or staying at a friend’s. The anguish of pillow origami as you try to plump and fold your flattened excuse for a pillow into something remotely comfortable and supportive is something no one should have to go through. At Pillow World, we have studied pillows from around the globe, looking for the best of the best in every type of pillow. We have even designed and developed new pillows, creating sleep solutions specifically targeted at solving the most common sleep problems. We have pain relief pillows, cooling pillows, anti-snore pillows, anti-allergy pillows, washable pillows, lavender pillows, memory foam pillows, luxury feather and down pillows, latex pillows, pillows for side sleepers, front sleepers, back sleepers and even for wrigglers who move around all night. We have ergonomic pillows, anatomic pillows, breathable pillows, soft and squishy pillows and firm, supportive pillows. Most importantly, we have the right ‘sleep better’ pillows for you. We have 1000's of pillows in stock for super fast delivery, because when you decide you need new pillows you wants them as soon as possible. Happy sleeping from everyone at Pillow World.
連絡先
4.4
優良
1506件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Terrible do not order
Order never arrived. Waited over a month now. No response from customer service emails. No phone number to call. No updated tracking. Had my money for a month and nothing received. Disgraceful.
2026年2月6日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
"Ceased Trading" - untrustworthy
I ordered a pillow from Pillow World. When delivery was overdue, I emailed the company and was told that they had ceased trading. They are not honouring existing orders and have kept my payment, advising me to contact my card provider to request a chargeback.
I would not trust this company again.
2026年3月2日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Still waiting for my order placed on…
Still waiting for my order placed on 9th February 2026! It’s 1st March as I write. Heaven knows what’s happened. I have a couple of emails to say they are ‘working on my order’. Feel like cancelling but I will give it a couple more days.
2026年3月1日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
AVOID AVOID. SCAMMERS.
Avoid, after reading the numerous reviews. I’ve seen that I’ve fallen for this stupid company. Ordered some pillows worth £70 at the start of February, but had multiple automated emails explaining my order is still coming, etc. Pillow World forgot to mention on these emails they are no longer trading.
Don’t bother trying to contact them, you’ll get nowhere. Now need to get the bank involved to dispute the charges.
Message for Pillow World:
I hope you are sleeping easy at night knowing you stole money from innocent victims.
2026年3月1日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Bought seriously comfortable pillows in…
Bought seriously comfortable pillows in january of this year, washed one on a 30 deg, as stated and the pillow has snapped in half. tried getting in touch with vender all day yesterday and today, with no success.
want a replacement of a refund, but can't get intouch with the company.
2026年2月27日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Terrible service and terrible…
Terrible service and terrible communication. My order was confirmed 18 days stating dispatch would be approx 7-14 days, I have sent two emails for an update and have had no response. My order is a present and will now not arrive in time and I’ve spent £160 and have had no feedback and have no idea when I might receive this order?
2026年2月8日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Ordered my pillows 9/2/26
Ordered my pillows 9/2/26, confirmation received, no reply when I messaged them to ask when I would receive my order.
2026年2月25日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Items not received.
Spent £165 on 2 pillows. Not received. No reply to my emails. Phone number doesn’t work. Week 3 and still no sign of them showing up.
2026年2月9日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Ordered a pillow over 3 weeks ago
Ordered a pillow over 3 weeks ago
Got email telling me delivery is on track 16th
Of feb and no delivery has arrived yet.
I should of ordered from china it would of been quicker.
2026年2月16日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Order not received and no response from company
Placed an order on the 5th of Feb, received 2 emails since saying the order is on track, but no sign of it being dispatched. Reached out to customer services via email (the only point of contact I could find) on the 15th Feb not had a response, so emailed again more than 48 hours ago and still had no acknowledgement. I've come on here to find company responses stating they've ceased trading! What an absolute joke. If there's an issue, why keep sending messages stating it's on track when there is an issue? Don't even know how to request a refund since there is no response from their customer services leaving me out of pocket
2026年2月25日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Paid for a pillow but never received one!
Placed my order on the 27th of January, and still haven't received my pillow. All I've received prior to the middle of February is numerous emails stating that my order has been delayed. Now it looks like Pillow World has stopped trading, and I've been left out of pocket with no pillow!
2026年2月23日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Lost over £150 to these
After waiting over 2 weeks for my new pillows to be dispatched I just got an e-mail to say that they have now ceased trading and I have to go through my card provider to get my money back. Their website states they are opening soon. My advise is do not buy from here if/when they re-open because the chances are that is £160+ that I have now lost.
2026年2月22日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
I am still waiting for my pillow I…
I am still waiting for my pillow I ordered it about two months ago, I’ve emailed them and no answer, appalling company, I can’t even get my money back
2026年1月23日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
I have made an order almost two weeks…
I have made an order almost two weeks ago and still haven’t received anything. I tried to reach out to them twice already, but no answer. Very disappointed so far
2026年2月7日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Do not buy! Company likely gone bust.
As per other recent reviews - This company has likely gone under. Have bought from here previously with no issue but this time there has been no contact since placing the order, the website is no longer functioning and the phone line constantly says they are closed even though they are normally 24/7.
Will be placing a charge back with my card provider.
Update 19/2 - received response email from CEO Greg Suthern stating that they have ceased trading after funding issues. Any orders placed that haven't been fulfilled won't be released and that I should attempt to claim my money back via a charge back with my card provider.
2026年2月9日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Where have the company gone?…
I ordered a Dunlopillo from this website on 10th February. I have had two automated emails saying the are working on my order but when I go to check when my order will be delivered
on to the website it's says it's Opening Soon.
I have tried emailing but had no response.
I'm getting very concerned now.
2026年2月18日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
No pillow arrived and website down
I ordered a pillow on the 4th February. Payment taken and received an order confirmation email. However nothing since. I have attempted to chase the order over email multiple times without replies and now the website appears to be down. Can anyone offer any explanation from pillow world??
2026年2月18日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Impossible to try with plastic cover
Impossible to try with plastic cover, after putting a pillow case on I tried the pillow which was too hard but could not return as I had removed plastic. This was an expensive mistake so I would not recommend anyone to buy in case it’s not suitable.
2026年2月10日
自発的なレビュー
Pillow World からの回答
We’re really sorry to hear how frustrating this experience has been, especially when the pillow turned out to be too firm for you!
We completely understand how difficult it is to judge comfort without trying a pillow first. Please note that, due to standard health and hygiene regulations in this industry, pillows cannot be returned once the plastic cover has been removed - this is to ensure the safety and cleanliness of products for all customers. We’re sorry this made it feel like an expensive mistake.
Good experience
Made a good choice buying our pillows at Pillow World Will recommend to family and friends .
2026年2月4日
自発的なレビュー
Pillow World からの回答
Thank you so much for the review,
Happy Sleeping 💤
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