I made a purchase on 29th of September and it was entitled to get free next day delivery. However, I still didn’t get my item on 2nd of October . Today, the delivery service sent email that they will... もっと見る
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Apart from being asked to review before I had even received the product, my experience was been great. Easy to follow website, well informed. Easy to order. Received as advised. The item is very... もっと見る
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Edited for update: product arrived speedily. Easy to open & to change presenting sides. Not as firm as we really need unfortunately but still better than our current soft mattress. Will buy us a lit... もっと見る
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Easy to order, my pillow has literally just been ordered. I am hoping that it is 100% Latex as described. I have been using this particular Dunpillo product for 20 plus years however after recently bu... もっと見る
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企業情報
当該企業による記述
Pillow World is Britain's Leading Pillow Specialist and your one stop pillow shop. We have every type of pillow from all the biggest pillow brands. At Pillow World we don't do fake sales, just low prices everyday. We promise to have Britain's lowest prices 365 days a year. We live and breathe pillows and are passionate about helping you find your perfect sleeping partners. The pillow is the single most important item in your home. It cradles your head and neck, aligns your spine and makes sleep possible. A great pillow will improve any mattress and improve your sleep. A poor pillow makes the best mattress uncomfortable and makes sleep nigh on impossible. We have all experienced the frustration and pain of a poor pillow, whether on holiday or staying at a friend’s. The anguish of pillow origami as you try to plump and fold your flattened excuse for a pillow into something remotely comfortable and supportive is something no one should have to go through. At Pillow World, we have studied pillows from around the globe, looking for the best of the best in every type of pillow. We have even designed and developed new pillows, creating sleep solutions specifically targeted at solving the most common sleep problems. We have pain relief pillows, cooling pillows, anti-snore pillows, anti-allergy pillows, washable pillows, lavender pillows, memory foam pillows, luxury feather and down pillows, latex pillows, pillows for side sleepers, front sleepers, back sleepers and even for wrigglers who move around all night. We have ergonomic pillows, anatomic pillows, breathable pillows, soft and squishy pillows and firm, supportive pillows. Most importantly, we have the right ‘sleep better’ pillows for you. We have 1000's of pillows in stock for super fast delivery, because when you decide you need new pillows you wants them as soon as possible. Happy sleeping from everyone at Pillow World.
連絡先
4.4
優良
1506件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I'm still waiting for my pillows one…
I'm still waiting for my pillows one week later.
2026年2月16日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Scam, do not buy
Scam. Website isn't available. Bought this based on the trust pilot reviews but the website went down. No communication from pillow world. It's not been 14 days and not even a dispatch email.
I've contacted my bank to get my money back.
2026年2月2日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
My order was never dispatched
My order was never dispatched within their quoted time limit (up to 14 working days). I chased them up in the middle of the process and customer support said it was due to be in their warehouse on that day while another email said it was stuck in the balkans. I had to issue chargeback with my bank for this order.
2026年1月26日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
To be honest if you have £80 to spend…
To be honest if you have £80 to spend on a pillow go to the shops to get one as at least there you can see it and feel what it is like before you commit to buying it. My pillow is like concrete and had I known that I would never have bought it. And you can't send it back once you have unpacked it - but how do you know what it is like whilst it is still in the packing. Don't buy online.
2026年2月15日
自発的なレビュー
Pillow World からの回答
We’re so sorry to read how disappointed you’ve been with your pillow - that’s never the experience we want anyone to have.
Comfort is incredibly personal, and what feels supportive for one person can unfortunately feel far too firm for someone else. We completely understand how frustrating it must be to feel it isn’t right for you after opening it.
Scam company with fake website!!!
This is a dodgy company with a scam website, that you cannot access! no customer service whatsoever and keep sending automated emails, telling you your item will be dispatched soon. Its been weeks now and nothing. Avoid, avoid, avoid, its a scam.
2026年2月15日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Poor service, dreadful communication
I ordered a new pillow two weeks ago - they took my money and keep sending marketing emails, but when I contact them to ask what has happened to my order, I get no response. The website is down. What is going on?
2026年2月14日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
DO NOT ORDER FROM THIS COMPANY!
Placed an order on the 1st February for 4 pillows, despite taking the payment within seconds the pliiows still haven’t arrived. There’s no response to emails, they don’t answer the phone. Do not order from this company! The customer service is non existent!
2026年2月13日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Very easy to order from
Very easy to order from. Great selection to choose from. Quick delivery with great updates.
2026年2月13日
自発的なレビュー
Pillow World からの回答
Thank you so much for the review,
Happy Sleeping 💤
Unable to contact them
I found following my recent purchase I have been unable to access the site to read up about returns
2026年2月9日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the worry and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, which means our website is currently unavailable and unfortunately a small number of recent orders have been affected.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Another Shopify Con Artist Company?
Order was placed on 28th January and when I called on the 4th February, I was told they made a mistake on the ETA of 3-5 working days and should be instead 10-12 working days. Have been trying to be in touch for a couple of days but now neither the website nor the phone line are live. I feel completely misled and out of £170! The person I spoke to clearly knew the company was closing and instead of refunding, decided to con me! Hopefully PayPal will be able to retrieve my money!
2026年1月28日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Placed an order in Sunday
Placed an order in Sunday. Got an order confirmation. Heard nothing since. So i headed to the website to track my order and their website says opening soon! I have sent an email and hope I get a reply so i can get a refund for the 80 quid pillow I've been longing for 😪😪
2026年2月8日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
I have not received my pillow
I have not received my pillow. The website is down and no way of contacting them. AVOID!!!!
2026年2月12日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
Very good service
The website was easy to use, the pillows were a very good price, there was good communication after buying and the delivery was quick. The pillows are very comfortable.
2026年1月31日
自発的なレビュー
Pillow World からの回答
Thank you so much for the review,
Happy Sleeping 💤
Great company
Great company, fast delivery. My new Dunlopillo seems to be helping me to sleep better and supports my neck.
2026年2月1日
自発的なレビュー
Pillow World からの回答
Thank you so much for the review,
Happy Sleeping 💤
i was given such a great choice of…
i was given such a great choice of pillows and descriptions of them that it was very easy to decide which would be best for me
2026年1月12日
自発的なレビュー
Pillow World からの回答
Thank you so much for the review,
Happy Sleeping 💤
Order process was fine (Feb 2)
Order process was fine (Feb 2)
What isn't ok is the number of emails saying.
We love you
We care about you
We're know you have an order
We'll process your order
We'll let you know when we're processing your order
We are definitely processing your order
We're on time to deliver your order when we did we said we would (they didn't actually say that i could see)
Enough with the emails, please just deliver my pillow - you're not rearing ducks ready for plucking!
2026年2月2日
自発的なレビュー
Pillow World からの回答
We’re so sorry for the inconvenience and frustration this has caused.
Due to an unexpected funding issue, we’ve had to temporarily pause trading, and unfortunately a small number of orders, including yours, have been affected. While we’re working hard behind the scenes to resolve this, we recommend contacting your card provider to arrange a refund as soon as possible.
Thank you for your understanding during this difficult time, and we truly hope to be back soon helping you enjoy a great night’s sleep.
After seeing rhe pillows decided to…
After seeing rhe pillows decided to order and from the process of doing so kept informed all the way and have a great night's sleep love the pillows thankyou
2026年1月29日
自発的なレビュー
Pillow World からの回答
Thank you so much for the review,
Happy Sleeping 💤
Easy to order and good delivery the…
Easy to order and good delivery the pillows are very comfortable for both of us who are side sleepers
2026年2月12日
自発的なレビュー
Pillow World からの回答
Thank you so much for the review,
Happy Sleeping 💤
Good company but rubbish product
Can’t complain about the company not the quickest despatch and delivery but not the worst but the pillow on the other hand is utter rubbish a total waste of £65
Pillow small in size very thin and does nothing to assist sore neck pain that I’m trying to sort out. Back to the drawing board
2026年1月30日
自発的なレビュー
Pillow World からの回答
We’re really sorry to hear that the pillow hasn’t helped with your neck pain - that must be incredibly frustrating, especially when you were hoping it would make a difference.
While we’re pleased you found the service reasonable overall, we completely understand how disappointing it is when the product itself doesn’t meet expectations in terms of size, support or comfort.
Pillow World からの回答
Thank you so much for the review,
Happy Sleeping 💤
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