I am waiting on a cashout of 45 dollars. My previous 25 dollar cashout had been claimed by a different email and it appeared as if my account had been hacked. They have not responded about it and are... もっと見る
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I've already written a review and just so you know making someone wait for there cashout then expiring it before it ever cleared is definitely against any kind of guidelines. I'll be looking for someo... もっと見る
企業が回答しました
Wish payouts stuck to the allotted deposit/release date, but you do get paid. It may take a while and I know they are a small company so they don't have enough people to get things done quickly. The g... もっと見る
企業が回答しました
I have really enjoyed the Mobius app and the variety of games etc. The ONLY issue I've had is with my cashouts. I've not received my cashouts on the date stated, (support helped resolve the first one... もっと見る
企業が回答しました
企業情報
当該企業による記述
1+ million active users. Mobius pays you to play. Our cross-platform system lets you earn real rewards through everyday activities. People come to Mobius to enjoy games, discover new ones, and earn rewards while doing it. Where can you use Mobius? 📱 Mobile (Android) 💻 PC Whether on desktop or Android, Mobius is designed to help you explore, earn, and uncover new favorite games every day. Join us on our mission to become the world’s leading rewards platform.
連絡先
1, Shenkar Street, Herzliya, イスラエル
- info@playmobius.com
- playmobius.com
2.1
期待以下
166件のレビュー
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ネガティブなレビューの 93％に回答しています
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Mobius からの回答
Hey Brandy,
I’m so happy to hear you love the app, but I am truly sorry the wait times have been so frustrating lately. We know that "Pending" screen gets old really fast when you're excited to see your rewards.
As a small team, we’ve been working around the clock to catch up with our recent growth, and we feel terrible that it's slowed things down for a great user like you. We definitely want to get those rewards into your hands as soon as possible.
Could you please share your login email with us? We’d love the chance to manually pull up your account and get that pending cashout approved for you right away.
Best,
The Mobius Team
Update, account reinstated, rewards approved. Hoping for the best
UPDATE, since the response here my account was reinstated, and my payout was approved.
i hesitantly hope for the best, because prior to the below problems it really had been one of the best offers apps available.
will update again if things change.
started out great, got my first reward with no incident. when it came time for my second I had been willing to give them the benefit of the doubt when my $25 payment was delayed. it did end up coming a few days late. however after requesting my $45 reward, which I received a majority of due to making in-app purchases because of an advertised promotion for 100% cash back on in-app purchases. I request my withdrawal, a few days pass, and as it nears the expiration time on the timer for my payout suddenly without explanation my account is suspended for "suspected fraudulent activity" without explanation, and trying to get a hold of support is nearly impossible The support email on their website does not work you have to submit a ticket through the application that logs you out over and over again because you have a banned account and you have to fight with an AI chatbot to get it to let you start a support ticket. I've gotten one response, explaining the reason for The restriction on my account is due to making purchases, so the advertise a promotion saying make purchases, then suspend your account because of the purchases that they were promoting in their cash back offer. they have requested that I send them receipts of my purchases, and in the beginning I was a bit peeved but I said fine I understand that there's not just their hands involved and maybe the original offer provider needed the information or something. I said okay fine send receipts of everything, to the email that they provided in their response, and I uploaded them in the support chat thing in app, I provided the requested documentation over a week ago now. mind you this was not my first interaction with their customer service, and in the first response to my original support ticket on this matter I had a response within a few hours. and it was on a weekend, similar in my original cash out problem not a long wait time. it's been over a week and I've not received confirmation they have received my documents, I have not received a estimated timeline, I've received no actual customer service in any sense. I've opened multiple support tickets as that's what their chat bot insists that you do, and they close my requests for support without response The original request is still open with still no response. had this been a matter of rewards not being paid and I did not have my own money involved I would be annoyed and frustrated but I would just let it go. but they in their terms of use over and over again say there is no cost to user, and then they advertise 100% cash back bonus deal it wasn't through the gaming partner or anything like that it wasn't through the original offer provider it was through Mobius directly, it was for any game that I had downloaded through them up to $50. so you directly advertise an offer, you get me to spend my money, and I do so because I'm of the understanding that within a few days I will receive this money back. The only reason that I spent that money was due to their promotional offer.
and suddenly when the clock is about to run out on the amount of time remaining for me to receive my payment instead of logging into find My reward card I log into see account suspended.
I really had hoped that they were going to come through resolve the issue, or communicate literally at all and update me on what was going on.
but here we are, no response, no resolution.
2026年2月28日
自発的なレビュー
Mobius からの回答
Hey Carrie,
It’s great to hear you love the app, but honestly, it kills us to know the "ridiculous" wait times are ruining the experience for you. You’re right, it is getting old, and we want to make it right.
The truth is, we’ve grown way faster than our small team can keep up with, and our manual payout process is the bottleneck. We’re working hard right now to automate this so that "pending" becomes a thing of the past.
We don’t want to lose a fan of the app over this.
Could you drop your login email here? I’ll have the team pull up your account immediately and get that cashout moving so you can get back to actually enjoying the app.
Best,
The Mobius Team
It's shit don't use it they blocked a…
It's shit don't use it they blocked a 45$ payment after making me wait 6 days my other two redemption went through fine. App is sus af
2026年3月5日
自発的なレビュー
Mobius からの回答
Hey Lee,
I am truly sorry about the frustration this has caused. It’s never our intention to make anyone feel like the app is "sus," especially after you’ve already had two successful redemptions with us.
We’re a small team, and as we’ve grown, some of our automated systems have been a bit too sensitive, which can lead to blocks that shouldn't be there. We feel terrible that this happened to you, and we really want to make it right.
Could you share your login email with us? We’d love the chance to look into your account immediately, clear up that $45 payment, and get everything back on track for you.
We appreciate you sticking with us while we work through these growing pains.
Best,
The Mobius Team
If I could give it a negative star I…
If I could give it a negative star I would they do not cash out its been over a month for me and it still says waiting approval
2026年3月3日
自発的なレビュー
Mobius からの回答
Hey Darrel,
This is a tough one to read, and I truly hear how frustrating it is to feel like you're stuck in a loop for over a month. Waiting that long for "approval" is not the experience we want for anyone, and we are genuinely sorry for the silence on our end.
The truth is, as a small startup, we’ve been growing faster than our current approval process can handle. We’re working hard to fix these bottlenecks so that "waiting for approval" doesn't become a month-long ordeal for our users. We are here with the best intentions and really want to make this right for you.
Could you please share your login email with us? We’d like to have the team manually pull up your account immediately, see exactly what is holding up that approval, and get your cashout moving.
We’d appreciate the chance to earn back your trust.
Best,
The Mobius Team
Successfully cashed out twice so far
Successfully cashed out twice so far. Had a few issues but support responded quickly and fixed them. Overall good experience with a bit of patience.
2026年3月2日
自発的なレビュー
Mobius からの回答
Thanks for sharing your feedback, Hannah :) We're excited to have you with us
I love the app it pays good the cash…
I love the app it pays good the cash out time needs to be shorter but it's fun
2026年3月1日
自発的なレビュー
Mobius からの回答
Thanks so much for sharing your feedback, Jimmy!
We're glad to have you with us :)
I'm rating this at a 2 star for now…
I'm rating this at a 2 star for now because I just downloaded it about 5 days ago. I cashed out 15$ about a little over 3 days ago. I'm still waiting for approval. If I get my 15$ by tomorrow night. I'll rate at least 3 or 4 stars. It depends and I'm seeing reviews that are bad for this app. So, tomorrow night will be the true review I give it.
2026年2月25日
自発的なレビュー
Mobius からの回答
Hey Johnny,
Welcome to Mobius! We really appreciate you giving us a shot, and honestly, we totally respect the "wait and see" approach. A 2-star rating is fair when you're left waiting for an approval that should be faster.
We’re a small team and we've been growing so fast that our approval queue has gotten a bit backed up. We are truly sorry for the delay, but we'd love to take you up on that challenge and get this sorted before your "tomorrow night" deadline.
Could you share your login email with us right away? If you send it over, I’ll have the team prioritize your account and look into that $15 cashout immediately.
We’d love the chance to earn those extra stars and keep you as part of the community.
Best,
The Mobius Team
Update
UPDATE: It did take longer than expected, however Mobius did process my withdrawal and I received the money in my PayPal. It is a good platform, was a little frustrating but I don't think it was anything intentional, just a miscommunication.
2026年2月24日
自発的なレビュー
Mobius からの回答
Hey Trevor,
I am truly sorry for the experience you’ve had. Reading that you’ve been waiting a month and even our support tools haven't been working for you is really upsetting for us to hear. That is not the way we want to welcome anyone to Mobius.
We’re a small team and we’ve been growing so quickly that, honestly, our systems have been struggling to keep up. It sounds like our AI support hit a glitch just when you needed it most, and we feel terrible that you were left without an answer. We aren't a scam—just a group of real people trying our best to fix these growing pains as fast as we can.
We’d love the chance to make this right for you and show you the version of Mobius we’re proud of.
Could you please share your login email with us? We want to personally look into your $15 withdrawal and your support tickets immediately to get everything cleared up for you.
Thank you for being so patient with us while we find our feet.
Best,
The Mobius Team
They do pay out!
They do pay out and it is a fairly new app so it is understandable it could take a while I received my $15 payout after 24 days BUT I earned the $15 within an hour of installation so it would be very easy to get $100 from this app but it would take 2-3 weeks to get to you ❤️
2026年2月23日
自発的なレビュー
Mobius からの回答
Thanks so much for sharing your feedback, Faith! We're excited to have you with us
The payout times and communication…
The payout times and communication aren't the best but the money still comes just super late if your patient this is the app for you . I got my 10 dollars and 25 dollars
2026年2月22日
自発的なレビュー
Mobius からの回答
Thanks for sharing this, Chop! We continue working improving our timelines.
Pure scam
This is nothing but a scam site they want pay you did everything opens tickets no pay and then I download one of the games did everything required to get the last get payout and they want even register I did that or downloaded the app. So don't bother using these scammers I wish Google and the authorities would put a halt to these kind of apps stop letting them pull there scams when it is so obvious that's what there doing but nope the people at Google must be getting some boot leg payments to turn a blind eye to these and other sites
2026年2月21日
自発的なレビュー
Mobius からの回答
Hey Eric,
I am so sorry you feel this way. It honestly hurts to hear that you’ve had such a frustrating experience with us, especially when you’ve put in the time to play the games and reach your goals. That is not the experience we want for anyone.
We’re a small team, and sometimes the technical side of tracking game downloads doesn’t work as smoothly as it should. It’s definitely not a scam—it’s just a glitch in the system that we’re working really hard to fix. We feel terrible that our support hasn't been there for you when you needed answers.
We would truly love the chance to make this right and earn back your trust.
Could you please share your login email with us? We want to have someone on our team manually look at your account right away, find that missing game progress, and get your payout sorted out for you.
We really appreciate you giving us a chance to fix this.
Best,
The Mobius Team
Horrible
Horrible. Stole $20 . Refuses to answer on customer support. One bot gave me a customer service number...the next said i was wrong and they didn't have a phone number.
2026年2月21日
自発的なレビュー
Mobius からの回答
Hey Krystal,
This is a really tough spot to be in, and I am truly sorry for the confusion. It sounds like our support system gave you some conflicting information, and I can completely see why that would feel like we're being dishonest. That is the last thing we want.
We are a small team, and it sounds like our automated tools really let you down by giving you a phone number we don't actually have. We feel terrible that you were left searching for answers that weren't there. We aren't here to steal anything; we're just a group of real people trying to fix these technical hiccups as fast as we can.
We’d love the chance to make this right and get your $20 sorted out.
Could you please share your login email with us? I’ll have someone on our team manually look into your account and your support history right away so we can get your rewards to you.
We really appreciate you giving us a chance to fix this.
Best,
The Mobius Team
I'm glad I'm not spending a lot of time…
I'm glad I'm not spending a lot of time on this app I had a feeling it was a scam app.I got to cash out. Put in tickets to get paid but nothing,so guess what I'm writing them off.Im uninstalling their app and putting them all over social media as a liar app. They don't want to pay me and there are plenty that will. I didn't sign up on their app to walk all over me.It would be different ,If they didn't agree to pay us. Yes I'm frustrated.,and no I'm going to make sure they don't scam another person.Im going do my part to stop that.
2026年2月15日
自発的なレビュー
Mobius からの回答
Hey Lori,
I am truly sorry we’ve made you feel this way. It’s painful to hear that you feel "walked over," as that is the exact opposite of what we want for our players.
We are a small team of real people, and it’s clear our slow response times have broken your trust. We haven't been as fast as we promised, and for that, we are genuinely sorry. We want to honor our agreement and ensure you get exactly what you earned.
Could you please share your login email with us? We’d love one last chance to manually find your account, review your tickets, and get your payout sent over immediately.
Best,
The Mobius Team
I'm not sure why people say that they…
I'm not sure why people say that they don't get their money because I just got $15 and it was a day later than what they said, but I got it. I also received a $25 gift card with no problems.
2026年2月18日
自発的なレビュー
Mobius からの回答
Thanks a lot for sharing your feedback, Laura :)
Scam !!!
Scam !!!
No payout, still pending...
Chatted with support through Gmail...
Not happening, still waiting... deleting the game !!!
2026年2月17日
自発的なレビュー
Mobius からの回答
Hey Carmen,
I am truly sorry to hear this. Seeing a "pending" status for so long—especially after you’ve already reached out through Gmail—is incredibly frustrating, and I don't blame you for wanting to hit delete.
We are a small team of real people, and honestly, we’ve been completely overwhelmed by our recent growth, which has caused our email support to fall behind. We are not a scam, but we have clearly failed to give you the quick service you deserve. We want to honor your hard work and get that payout to you.
Could you please share your login email with us one more time? I will personally make sure the team pulls up your account and processes your pending payout immediately so we can make this right.
Best,
The Mobius Team
Complete Scam
Complete Scam. Cashout has been "Pending Approval" for about 2 weeks now, support ticket filed 3 days ago.
2026年2月18日
自発的なレビュー
Mobius からの回答
Hey Jonathon,
I am truly sorry for the delay. Waiting two weeks for an approval and days for a response is not the experience we want for you, and I can completely understand why it feels like a scam.
We are a small team, and honestly, we’ve been struggling to keep up with our recent growth. We feel terrible that our support hasn't been there to give you an update. We really want to make this right and get you the money you earned.
Could you please share your login email with us? We’ll have someone manually pull up your account and approve that pending cashout immediately.
Best,
The Mobius Team
Never received cash out
Never received cash out. Was told that I opened a ticket and the finance dept would look into it, however, fast track three more days later on top of like 8, still haven't received anything except for my ticket now states that it is closed. This app is straight garbage...
2026年2月8日
自発的なレビュー
Mobius からの回答
Hey Jason,
I hear your frustration, and I am truly sorry that we've made you feel this way. It honestly hurts to know you feel "walked over," as that is the last thing we want for our community.
We are a small team of real people, and it’s clear our slow response times have broken your trust. We haven't been as fast or as communicative as we promised, and for that, we are genuinely sorry. We want to honor our agreement and ensure you get exactly what you earned.
Could you please share your login email with us? We’d love one chance to manually find your account, review your tickets, and get your payout sent over immediately.
Best,
The Mobius Team
This is a horrible app and I'm not…
This is a horrible app and I'm not understanding why it is still up and running I'm trying to have this business shutdown
2026年1月22日
自発的なレビュー
Mobius からの回答
Hey Derrell,
This is really hard to hear, and I am truly sorry that we’ve let you down to this extent. It’s clear that your experience has been incredibly frustrating, and that is the last thing we want for anyone using our app.
We are a small team of real people, and we’re working as hard as we can to fix the delays and support issues that have caused this much hurt. We genuinely want to make things right and prove that we value your time and effort.
Could you please share your login email with us? We would love the chance to look into your account personally, address any outstanding issues, and show you that we truly care about our community.
Best,
The Mobius Team
Scam App
I earned enough to cash out and the day finally came and I try to log in to see where in the process the cash out was and it said that it detected suspicious activity. I sent a support ticket and they said I played the games outside the United States. I've never been outside the United States. I sent another support ticket but haven't heard anything yet. Just don't expect much from this scam app. Do other apps if you can.
2026年1月19日
自発的なレビュー
Mobius からの回答
Hey Jeremy,
This is really upsetting to hear, and I am truly sorry for the confusion. It sounds like our security system made a big mistake in flagging your account, and I can completely understand why you’d feel let down after putting in all that work.
We are a small team of real people, and honestly, some of our automated tools have been far too sensitive lately. We feel terrible that you were told you were outside the U.S. when that isn't the case. We aren't a scam—we just have a glitch in our system that we need to fix for you manually.
Could you please share your login email with us? We’d love the chance to look into your account immediately, clear that "suspicious activity" flag, and get your cashout moving.
We appreciate you giving us a chance to make this right.
Best,
The Mobius Team
Horrible experience
Horrible experience. They don't even pay out in time when the counter counts down to zero. This app is crap and I would advise against it.
2025年12月20日
自発的なレビュー
Mobius からの回答
Hey Charlie,
I am truly sorry for the frustration this has caused. It’s a terrible feeling to watch that counter hit zero and still not see your payout, and I completely understand why you’re disappointed with the experience.
We are a small team, and honestly, our systems have been struggling to keep up with our recent growth, leading to these delays that we never intended. We feel terrible that we haven't met the timeline we promised you.
Could you please share your login email with us? We’d love the chance to manually pull up your account right now and get that payout moving immediately.
Best,
The Mobius Team
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