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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Measures should be taken, especially on weekends, for passengers who have to stand or sit on the floor. The trains get very crowded, making it difficult to go to the restroom or even to get on and off... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

This booking site sucks. Bought 4 tickets together and was told no assigned seating when we get to the station we found out we were assigned 4 scattered seats. Nothing the conductor could do about... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I’m really impressed with how quick and efficient they are at PolishTrains. I’ve reached out twice now because of something on my end, and each time my problem was fixed within minutes! I really hope... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Es fácil comprar, pero una pesadilla si tienes algún problema, ya que NUNCA se ponen en contacto contigo a pesar de los repetidos intentos. Por otra parte, no es posible realizar cambios en los bill... もっず芋る

䌁業が回答したした

䌁業情報

  1. 電車の切笊代理店

圓該䌁業による蚘述

At PolishTrains, our mission is simple: make travel easy, safe, and accessible to everyone. Built on three pillars — safety, support, and speed — we take care of every step of your journey, from planning to arrival. We offer affordable train tickets online, so you can find the best connections and book your trip across Poland and Europe without leaving home.


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3.4

たあたあ

TrustScore 5段階評䟡の3.5

38件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 62に回答しおいたす

通垞2週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.4

すべおのレビュヌ

(38)

過去12か月のレビュヌ数: 23ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Measures should be taken

Measures should be taken, especially on weekends, for passengers who have to stand or sit on the floor. The trains get very crowded, making it difficult to go to the restroom or even to get on and off. Thanks.

2026幎9月25日
自発的なレビュヌ
PolishTrains ロゎ

PolishTrains からの回答

Thank you for your 5-star review and for sharing your feedback. We understand that travelling in a crowded train can be uncomfortable. The train capacity, number of passengers and onboard conditions are managed by the carrier.

5぀星のうち5の評䟡

I’m really impressed with how quick and


I’m really impressed with how quick and efficient they are at PolishTrains. I’ve reached out twice now because of something on my end, and each time my problem was fixed within minutes! I really hope the rest of my trip is as smooth as it has been with them!

2026幎10月2日
自発的なレビュヌ
PolishTrains ロゎ

PolishTrains からの回答

Thank you so much for your 5-star review! 😊 We’re very happy to hear that our team could quickly resolve the issues and make the booking process easier. We wish you a pleasant journey! 🚆

5぀星のうち1の評䟡

This booking site sucks

This booking site sucks. Bought 4 tickets together and was told no assigned seating when we get to the station we found out we were assigned 4 scattered seats. Nothing the conductor could do about it.

Book direct and avoid this BS and the service charge.

I appreciate PolishTrains reaching back but they are not being honest because you can choose your seats when you book directly with the train company.

2026幎9月18日
自発的なレビュヌ
PolishTrains ロゎ

PolishTrains からの回答

Thank you for sharing your feedback. We’re sorry that the seat allocation did not meet your expectations. When specific seats cannot be selected, seats are assigned automatically based on availability provided by the carrier, so they may not always be together. We understand that this can be disappointing when travelling as a group.

If you have any questions or concerns, please feel free to contact our Customer Service team, who will be happy to assist.

5぀星のうち5の評䟡

Booking and bying tickets works


Booking and bying tickets works beautifully! Also refund when I canceled my ticket! I am impressed and proud 77 years old to do this at home in Sweden!

2026幎9月10日
自発的なレビュヌ
PolishTrains ロゎ

PolishTrains からの回答

Thank you so much for your kind feedback! 😊 We’re glad to hear that booking and cancelling your ticket went smoothly.We wish you many more pleasant journeys! 🚆

5぀星のうち1の評䟡

2.5-Hour Delay With No Information

MIOL ECRU BORTOLOMIOL CUVEE
MIOL ECRU BORTOLOMIOL CUVEE

2026幎9月6日
自発的なレビュヌ
PolishTrains ロゎ

PolishTrains からの回答

We’re sorry to hear about the delay and the inconvenience it caused. We are a ticket booking service, while delays and information during the journey are the responsibility of the respective carrier. If your ticket was not used, please contact our Customer Service team. We’ll be happy to check the situation and do our best to help.

5぀星のうち5の評䟡

Full feature and very user friendly

This is one of the most user-friendly, full feature, helpful train booking websites I have ever used

2026幎8月21日
自発的なレビュヌ
PolishTrains ロゎ

PolishTrains からの回答

Thank you so much for your kind words! We’re delighted to hear that you find our website user-friendly and helpful. We hope to see you again soon for your next trip! 😊

5぀星のうち1の評䟡

DISASTER

Es fácil comprar, pero una pesadilla si tienes algún problema, ya que NUNCA se ponen en contacto contigo a pesar de los repetidos intentos.
Por otra parte, no es posible realizar cambios en los billetes emitidos, ya que continuamente da error de servidor y todo el proceso fue una tortura.
NO ES DE CONFIAR SI TIENES ALGUNA INCIDENCIA, NO RESPONDEN

2026幎8月12日
自発的なレビュヌ
PolishTrains ロゎ

PolishTrains からの回答

We sincerely apologize for the inconvenience and understand your frustration. We can confirm that our support team has already replied to your email. If you have not received our message, please check your spam or junk folder. If you still need assistance, please reply to our email and we will be happy to assist you.

5぀星のうち1の評䟡

When I searched to make a reservation


When I searched to make a reservation for September 5, only one option in the 11 p.m. hour appeared. I clicked “Previous times” and booked a morning slot, but it turned out to be for September 4, so I had no choice but to cancel it. I then specified September 6 and went through the same process, and was able to make a reservation for September 5.

2026幎8月10日
自発的なレビュヌ
PolishTrains ロゎ

PolishTrains からの回答

We’re sorry to hear about the difficulties you experienced and apologize for any inconvenience caused. We always strive to make the booking process as simple and intuitive as possible. If you have any questions or need assistance with your booking, our Customer Service Team is always happy to help.

5぀星のうち1の評䟡

Save time for group tickets, you’ll need it

I had to buy 13 tickets and it took me an hour and a half to do it because:

A) I couldn’t find an option to buy a group ticket, although I saw it online. When I asked about this option, the response was insufficient.

B) When I had bought 6 tickets and I had to buy more, the webpage fell continuously, what resulted in having to start over the process again and again.

Eventually, I downloaded an app that allowed me to buy the tickets much faster.

Greetings,

Silvia Navarro

2026幎5月12日
自発的なレビュヌ
5぀星のうち5の評䟡

Everything worked perfectly

Everything worked perfectly. Thank you so much.

2026幎5月1日
自発的なレビュヌ
PolishTrains ロゎ

PolishTrains からの回答

We're absolutely thrilled that the quality of our service earned a top rating. We continuously work to make ticket booking even faster and more convenient — because passenger comfort is our highest priority.

5぀星のうち5の評䟡

Die Buchung war einfach und auch fÃŒr


Die Buchung war einfach und auch fÃŒr nicht-polnisch-sprechende Menschen unkompliziert durchzufÃŒhren. Übersetzungs-Tools machen es möglich. Vielen Dank.

2026幎4月29日
自発的なレビュヌ
PolishTrains ロゎ

PolishTrains からの回答

Vielen Dank fÃŒr Ihre freundliche Bewertung! 🚆 Es freut uns sehr, dass der Buchungsprozess auch fÃŒr nicht-polnischsprachige Reisende einfach und unkompliziert war. Wir wÃŒnschen Ihnen angenehme Reisen!

5぀星のうち5の評䟡

Easy to use

Easy to use, good prices and the information is always up to date.

2026幎4月28日
自発的なレビュヌ
PolishTrains ロゎ

PolishTrains からの回答

Thank you so much for the 5 stars! 🚆 We're delighted our service earned a top rating.

5぀星のうち4の評䟡

Sorry

Sorry, I do not understand Polish.

2026幎4月28日
自発的なレビュヌ
PolishTrains ロゎ

PolishTrains からの回答

Our service is available in 4 languages: polish, english, ukrainian and russian.

5぀星のうち4の評䟡

Some problems with the site

Some problems with the site, otherwise really easy to understand and book. Unfortunately not possible to choose Sweden + 46 for mms notifications. Train artival etc..

Kind regards
Ulla Pietarinen
Sweden

2026幎4月9日
自発的なレビュヌ
PolishTrains ロゎ

PolishTrains からの回答

Thank you for kind words! There is possibility to choose Sweden, you have to put letters "SE" to find the country in the search engine.

5぀星のうち5の評䟡

Excelente servicio

2026幎4月6日
自発的なレビュヌ
PolishTrains ロゎ

PolishTrains からの回答

Nos alegra que nuestro equipo haya podido ayudar de manera efectiva. Nuestros expertos están a su disposición todos los días hasta las 23:00. ✹

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