Posterstore レビュー 744

Posterstore からの回答

2024年11月19日

Hello,

Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless experience when navigating our website or registering a return, and we regret falling short in your case.

If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.

Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.

Team Poster Store

Posterstore からの回答

2024年11月19日 に更新

Hi Robbie,

Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.

We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.

If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.

Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.

* Team Poster Store
posterstore.ca
3822163

Sizes were not correct .
The posters all arrived super quickly.
But… none of the sizes were accurate!
They were all slightly too big (ranging between 0.4cm - 1.5cm too large.
I had to carefully crop them all smaller to fit the frames (which were sized for the poster sizes I had originally ordered)
Apart from that.
The website was great to use and the print quality was as expected for the price.

Posterstore からの回答

2024年11月16日

Dear customer

We're sorry to hear that our frames didn't meet your expectations. Our poster hangers stylishly display art and enhance gallery walls. Available in various lengths for all poster sizes, they come in untreated solid oak or pine wood, painted black or white. Each includes brass screw hangers and faux leather bands in matching colors. Magnets on both sides secure the poster without damage.

If you believe your frame and hooks has a defect, our Customer Service team is ready to help resolve the issue. Please reach out through our website's contact page. We appreciate your feedback and are committed to your satisfaction.

POSTER STORE

Posterstore からの回答

2024年11月11日

Hi Jorg,

We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.

We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern.
Our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.

Thank you for bringing this to our attention, and we look forward to assisting you further.

POSTER STORE

Posterstore からの回答

2024年11月8日

Hi Shirley,

We’re really sorry to hear that you might have faced some trouble with your order!

If you think your order or any items might have been affected, we’d love to help you out. Please don’t hesitate to reach out to us via the contact page on our website. Our Customer Service team is always here to lend a hand and ensure everything is sorted out. Your satisfaction is our top priority, and we want to make sure you’re happy with your purchase.

Thank you so much for letting us know about this, and we can’t wait to assist you further!

Best wishes,
Poster Store

Posterstore からの回答

2024年11月5日

Hi Marilene,

We are truly sorry to hear that your posters were damaged during transport. We take great care to ensure that our products are packaged securely for shipping, whether it be in strong, durable tubes or flat packaging, depending on the size and nature of the order. Our goal is always to use the highest quality packaging materials to protect your items during transit and prevent any damage.

Rest assured, our Customer Service team will be in contact with you shortly to address this issue. With your input, we will work together to find the best solution and ensure that you are fully satisfied with your purchase.

Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter.

DESENIO

Posterstore からの回答

2024年11月5日

Hi Diane,

We're sorry to hear that our frames didn't meet your expectations.

If you believe your frame has a defect, our Customer Service team is ready to help resolve the issue. Please reach out through our website's contact page. We appreciate your feedback and are committed to your satisfaction.

DESENIO

Posterstore からの回答

2024年11月5日

Hi Lisa,

We are truly sorry to hear that your items were damaged during transport. We take great care to ensure that our products are packaged securely for shipping, whether it be in strong, durable tubes or flat packaging, depending on the size and nature of the order. Our goal is always to use the highest quality packaging materials to protect your items during transit and prevent any damage.

Rest assured, our Customer Service team will be in contact with you shortly to address this issue. With your input, we will work together to find the best solution and ensure that you are fully satisfied with your purchase.

Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter.

POSTER STORE

Posterstore からの回答

2024年11月5日

Hi Ammo,

We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard.

Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.

We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern.

Thank you for bringing this to our attention, and we look forward to assisting you further.

POSTER STORE

Posterstore からの回答

2024年10月30日

Bonjour Marie-Josée,

Merci de nous en avoir fait part, nous sommes ravis de l'apprendre ! Si vous avez des questions ou si nous pouvons vous aider, n'hésitez pas à contacter notre Service Client.

Team Poster Store